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Customer Success Jobs in Quebec (NOW HIRING)

AON3D Careers

Director, Customer Success

Montreal, QC · Hybrid

About The Role AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and ...

Avomind

Customer Success Manager

Montreal, QC · On-site

The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly ...

Flexspring, Inc

Customer Success Manager

Montreal, QC · Remote

  • Medical

  • PTO

This role sits at the intersection of customer success, business growth, and integration expertise. You will work closely with customers and internal teams to align business goals, promote adoption ...

Mako Fintech

Customer Success Associate

Montreal, QC · On-site +1

  • PTO

The Job The Customer Success Associate (CSA) supports customers throughout their lifecycle - from onboarding to renewal - ensuring they gain maximum value from Mako. Reporting directly to the Chief ...

SAP

Commercial - SAP Academy for Customer Success - Montréal (hybride)   Votre rôle  En tant que Commercial au sein de SAP Next-Gen - Academy for Customer Success, vos missions seront les ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Quebec

Customer Success information

See Quebec salary details

$22.5K

$47.5K

$99.5K

How much do customer success jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success in Quebec is $47,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.

What are the most commonly searched types of Customer Success jobs in Quebec?

The most popular types of Customer Success jobs in Quebec are:

What are popular job titles related to Customer Success jobs in Quebec?

For Customer Success jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Quebec look for?

The top searched job categories for Customer Success jobs in Quebec are:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,492 per year, or $22.8 per hour.

Directeur Customer Success / Director of Customer Success

Botpress Technologies Inc.

Montreal, QC • On-site

Full-time

PTO

Re-posted 6 days ago

Job description

English will follow.
Nous recherchons une Directeur(rice) Customer Success orientee client, strategique et a l'aise avec la technologie, pour diriger et faire evoluer notre fonction Customer Success a l'echelle globale.
A ce poste cle, vous serez responsable de la vision, de la performance et de la structuration de l'equipe Customer Success, tout en restant proche du terrain et des clients strategiques. Vous travaillerez en etroite collaboration avec les equipes Produit, Ventes, Finance et Direction afin d'assurer une adoption forte de la plateforme Botpress, une retention durable et une creation de valeur mesurable pour nos clients, des developpeurs individuels jusqu'aux grandes entreprises internationales.Ce poste est un role 100 % en presentiel. Il n'offre aucune flexibilite de teletravail. Cette exigence est non negociable et constitue un critere eliminatoire. Nous croyons fermement qu'un leadership fort, une collaboration rapide et une culture d'excellence se construisent au quotidien, sur site.

Heures de travail : 40 heures par semaine
Horaire : Temps plein
Lieu: 400 Boulevard de Maisonneuve Ouest (200)
Prime: Admissible a une prime annuelle de rendement basee sur l'atteinte des objectifs d'affaires, notamment en matiere de retention de la clientele, de croissance de la clientele et de la performance globale de l'entreprise.

Vos responsabilites
Leadership & Management

  • Manager, coacher et faire evoluer une equipe de Customer Success Managers
  • Definir des objectifs clairs, des indicateurs de performance (KPIs) et des standards d'excellence
  • Recruter, onboarder et developper les talents Customer Success
  • Instaurer une culture d'ownership, de rigueur et d'orientation resultats

Strategie Customer Success

  • Definir et piloter la strategie globale de Customer Success (onboarding, adoption, retention, expansion)
  • Structurer les parcours clients selon les segments (SMB, mid-market, enterprise)
  • Mettre en place des processus scalables adaptes a une croissance rapide
  • Piloter les strategies de renouvellement, de reduction du churn et d'upsell/cross-sell

Relation client & expertise produit

  • Intervenir sur les comptes strategiques et les situations complexes ou a fort enjeu
  • Agir comme conseillerere de confiance aupres des decideurs clients
  • Traduire des concepts techniques et strategiques en valeur business concrete
  • Garantir une comprehension approfondie de la plateforme et des cas d'usage avances

Collaboration transverse

  • Etre la voix du client en interne et influencer la roadmap produit
  • Travailler etroitement avec les equipes Produit, Engineering et Sales
  • Contribuer a l'amelioration continue des outils, workflows et systemes Customer Success
  • Fournir des analyses et insights clients a la direction

Description

We are looking for a customer-oriented, strategic, and tech-savvy Director of Customer Success to lead and scale our Customer Success function globally.

In this key role, you will be responsible for the vision, performance, and structure of the Customer Success team, while remaining close to the field and to strategic customers. You will work closely with the Product, Sales, Finance, and Executive teams to ensure strong adoption of the Botpress platform, long-term retention, and measurable value creation for our customers, from individual developers to large international enterprises.

This is a 100% in-person role. It offers no remote work flexibility. This requirement is non-negotiable and is a disqualifying criterion. We firmly believe that strong leadership, fast collaboration, and a culture of excellence are built every day, on site.

Hours of work: 40 hours per week
Schedule: Full-time
Location: 400 Boulevard de Maisonneuve Ouest (200)
Bonus: Eligible for an annual performance bonus based on the achievement of business objectives, including customer retention, customer growth, and overall company performance.

Your responsibilities:

  • Manage, coach, and scale a team of Customer Success Managers
  • Define clear objectives, performance indicators (KPIs), and standards of excellence
  • Recruit, onboard, and develop Customer Success talent
  • Instill a culture of ownership, rigor, and results orientation

Customer Strategy

  • Define and lead the global Customer Success strategy: onboarding, adoption, retention, and expansion
  • Structure customer journeys by segment: SMB, mid-market, and enterprise
  • Implement scalable processes adapted to rapid growth
  • Lead renewal, churn reduction, and upsell/cross-sell strategies

Customer Relationships

  • Step in on strategic accounts and complex or high-stakes situations
  • Act as a trusted advisor to customer decision-makers
  • Translate technical and strategic concepts into concrete business value
  • Ensure a deep understanding of the platform and advanced use cases

Collaboration

  • Be the voice of the customer internally and influence the product roadmap
  • Work closely with Product, Engineering, and Sales teams
  • Contribute to the continuous improvement of Customer Success tools, workflows, and systems
  • Provide customer analyses and insights to the executive team

Requirements

  • 7+ ans d'experience en Customer Success, Account Management, Solutions Consulting ou role client equivalent
  • Experience averee en management d'equipe Customer Success
  • Experience solide en environnement SaaS, PaaS ou tech B2B
  • Capacite demontree a piloter l'adoption, la retention et la croissance client
  • Excellentes competences en communication, leadership et influence
  • A l'aise avec des produits techniques et des environnements complexes
  • Forte ethique de travail et sens des responsabilites
  • Capacite a evoluer dans un environnement rapide, exigeant et en forte croissance
  • Maitrise de l'anglais
  • Experience avec l'IA generative et l'IA conversationnelle
  • Parcours en startup ou scale-up a forte croissance
  • Forte culture produit et sens aigu du client
  • Familiarite avec les agents IA, chatbots, LLMs ou plateformes d'automatisation
  • Capacite a allier exigence, empathie et orientation solution

Requirements

  • 7+ years of experience in Customer Success, Account Management, Solutions Consulting, or an equivalent customer-facing role
  • Proven experience managing a Customer Success team
  • Strong experience in a SaaS, PaaS, or B2B tech environment
  • Demonstrated ability to drive adoption, retention, and customer growth
  • Excellent communication, leadership, and influencing skills
  • Comfortable with technical products and complex environments
  • Strong work ethic and sense of responsibility
  • Ability to thrive in a fast-paced, demanding, and high-growth environment
  • Fluency in English
  • Experience with generative AI and conversational AI
  • Background in a high-growth startup or scale-up
  • Strong product mindset and sharp customer focus
  • Familiarity with AI agents, chatbots, LLMs, or automation platforms
  • Ability to combine high standards, empathy, and a solution-oriented mindset

Benefits

  • 4 semaines de conges payes
  • Admissibilite aux assurances collectives apres la periode de probationAcces a un service de telemedecine apres la periode de probation

Benefits

  • 4 weeks of paid vacation
  • Eligibility for group insurance after the probation period
  • Access to a telemedicine service after the probation period


Contact: hr@botpress.com

Apply