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Customer Success Jobs in Quebec (NOW HIRING)

Vooban

Stratege en ingenierie de solution

Quebec, QC

Collaborer etroitement avec les autres membres de la FDT, Produit, GTM, Customer Success et les equipes Agent Dev. * Maitriser et integrer de maniere proactive les outils d'intelligence artificielle ...

Poka EN

Customer Marketing Manager

Montreal, QC

You'll work closely with Customer Success, Sales, and Product to build an advocacy engine that keeps pace with our growth and gives the field the proof points it needs to close deals. This is not a ...

Industries Machinex inc.

Tu souhaites participer à des projets d'envergure au sein d'une entreprise dynamique, orientée vers les hautes technologies et au service de l'environnement? Machinex a un poste pour toi! Choisir ...

CMI Mulching inc.

Poste à temps plein (40h) | 4 jours/semaine (lundi au jeudi) | Saint-Cyrille-de-Wendover Tu veux un poste concret, actif et utile ? Viens faire une vraie différence chez CMI ! Chez CMI Mulching ...

Groupe PPD

Chargé de projet - client

Waterville, QC · On-site

En tant que manufacturier industriel, le Groupe PPD aide ses partenaires à relever leurs défis en proposant une vaste gamme de solutions innovantes et intégrées depuis plus de 60 ans. Le Groupe ...

Groupe Bellemare

Groupe Bellemare est une entreprise familiale de 3ème génération au service de ses clients depuis 1959. Le Groupe compte aujourd'hui plus de 500 employés et procure à ceux-ci un environnement de ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Jobs in Quebec

Customer Success information

See Quebec salary details

$22.5K

$47.5K

$99.5K

How much do customer success jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success in Quebec is $47,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.

What are the most commonly searched types of Customer Success jobs in Quebec?

The most popular types of Customer Success jobs in Quebec are:

What are popular job titles related to Customer Success jobs in Quebec?

For Customer Success jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Quebec look for?

The top searched job categories for Customer Success jobs in Quebec are:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,492 per year, or $22.8 per hour.

Aftermarket & Customer Support Director

APGN Inc.

Blainville, QC • On-site

Full-time

Medical, Dental

Posted 20 days ago

Job description

Why APG-Neuros?
For over 20 years, APG-Neuros has been driving innovation in wastewater treatment, growing from a small Canadian startup into an internationally recognized manufacturer of high-speed turbo blowers and advanced aeration solutions. Our success is built on the talent, passion, and expertise of our people. As we continue to grow, we're looking for individuals who want to make an impact and help shape the future of sustainable infrastructure.
APG-Neuros' headquarters is located in Blainville, Canada, and its manufacturing and testing facility is located in Plattsburgh, New York, USA.
Our Benefits:

  • Competitive Salary & Annual Reviews
  • Comprehensive Health & Dental Benefits
  • RRSP with employer’s contribution
  • Telemedicine Program
  • Professional Development & Training Opportunities
  • Career Growth Opportunities
  • Free On-Site Parking
  • Social Committee Activities & Employee Events
  • Collaborative, Respectful & Supportive Work Environment

Aftermarket & Customer Support Director

Reporting directly to the President & CEO, the Aftermarket & Customer Support Director is responsible for leading APG-Neuros’ global aftermarket business, including field service, technical support, spare parts, maintenance programs, service contracts, and customer success initiatives.

This role drives revenue growth from the installed customer base while ensuring exceptional customer satisfaction and equipment reliability. The Aftermarket & Customer Support Director leads a multidisciplinary team of service managers, field service engineers, and technical support personnel across APG-Neuros’ global operations.



Duties/Responsibilities
  • Develop and execute APG-Neuros’ aftermarket growth strategy.
  • Increase revenue through service contracts, spare parts, upgrades, and maintenance services.
  • Build strong customer relationships and ensure high levels of customer satisfaction.
  • Lead and develop field service, technical support, and aftermarket teams.
  • Drive continuous improvement of service processes, KPIs, and customer support systems.
  • Oversee customer fleet data, CRM accuracy, and aftermarket business reporting.
  • Promote remote service solutions and service innovation initiatives.
  • Monitor equipment reliability trends and lead corrective actions to improve product performance.
  • Support commercial teams in identifying aftermarket sales opportunities.
  • Represent APG-Neuros at customer meetings, industry events, and conferences.

Required Skills/Abilities
  • Bachelor’s degree in Engineering or related technical discipline.
  • 10+ years of experience in industrial equipment, manufacturing, or technical service environments.
  • Proven leadership experience managing customer support and field service organizations.
  • Demonstrated success growing aftermarket revenue and service profitability.
  • Strong business, communication, and relationship-building skills.
  • Experience with CRM systems, service metrics, and operational management.
  • Willingness to travel up to 30%.

Apply