The Job The Customer Success Associate (CSA) supports customers throughout their lifecycle - from ... Identify opportunities to improve or expand the customer's services through client engagement and ...
Quick apply
The Job The Customer Success Associate (CSA) supports customers throughout their lifecycle - from ... Identify opportunities to improve or expand the customer's services through client engagement and ...
Customer Success Associate
Montreal, QC · On-site +1
The Job The Customer Success Associate (CSA) supports customers throughout their lifecycle - from ... Identify opportunities to improve or expand the customer's services through client engagement and ...
Customer Success Associate
Montreal, QC · On-site +1
The Job The Customer Success Associate (CSA) supports customers throughout their lifecycle - from ... Identify opportunities to improve or expand the customer's services through client engagement and ...
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Client Implementation Specialist
Westmount, QC · On-site
CA$70K - CA$80K/yr
... overall client success and satisfaction during the implementation of our products/services ... Associate degree preferred * 3 years related experience required
Quick apply
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Client Implementation Specialist
Westmount, QC · On-site
CA$70K - CA$80K/yr
... overall client success and satisfaction during the implementation of our products/services ... Associate degree preferred * 3 years related experience required
... overall client success and satisfaction during the implementation of our products/services ... Associate degree preferred 3 years related experience required Physical Demands: Reasonable ...
... overall client success and satisfaction during the implementation of our products/services ... Associate degree preferred 3 years related experience required Physical Demands: Reasonable ...
About the role The Client Service Team is the revenue epicentre of our business. As an Associate in ... A team of over 1,500 professionals drives the company's success, embracing a culture of excellence ...
Quick apply
About the role The Client Service Team is the revenue epicentre of our business. As an Associate in ... A team of over 1,500 professionals drives the company's success, embracing a culture of excellence ...
Client Service Associate, Financial Planning
Montreal, QC · On-site
CA$74/hr
... success, new business and client loyalty. We do this by knowing our clients, offering the most ... The Financial Planning Client Service Associate provides a high level of dedicated sales and ...
Client Service Associate, Financial Planning
Montreal, QC · On-site
CA$74/hr
... success, new business and client loyalty. We do this by knowing our clients, offering the most ... The Financial Planning Client Service Associate provides a high level of dedicated sales and ...
About the role The Client Service Team is the revenue epicentre of our business. As an Associate in ... A team of over 1,500 professionals drives the company's success, embracing a culture of excellence ...
Quick apply
About the role The Client Service Team is the revenue epicentre of our business. As an Associate in ... A team of over 1,500 professionals drives the company's success, embracing a culture of excellence ...
About the role The Client Service Team is the revenue epicentre of our business. As an Associate in ... A team of over 1,500 professionals drives the company's success, embracing a culture of excellence ...
Quick apply
About the role The Client Service Team is the revenue epicentre of our business. As an Associate in ... A team of over 1,500 professionals drives the company's success, embracing a culture of excellence ...
Associate
Pointe-claire, QC · On-site
Maintain existing client accounts and identify opportunities to contact clients. You will be ... success that is mutual. * A comprehensive Total Rewards Program, including bonuses and flexible ...
Associate
Pointe-claire, QC · On-site
Maintain existing client accounts and identify opportunities to contact clients. You will be ... success that is mutual. * A comprehensive Total Rewards Program, including bonuses and flexible ...
Associate
Montreal, QC · On-site
Maintain existing client accounts and identify opportunities to contact clients. You will be ... success that is mutual. * A comprehensive Total Rewards Program, including bonuses and flexible ...
Associate
Montreal, QC · On-site
Maintain existing client accounts and identify opportunities to contact clients. You will be ... success that is mutual. * A comprehensive Total Rewards Program, including bonuses and flexible ...
Brossard A career as an Associate in the Wealth Management team at National Bank, will give you the ... client experience. Collaboration and partnership will be key to your success. We want to contribute ...
Brossard A career as an Associate in the Wealth Management team at National Bank, will give you the ... client experience. Collaboration and partnership will be key to your success. We want to contribute ...
Associate
Montreal, QC · On-site
As an Associate, you provide direct client and sales support to the Financial Planners to enable ... Demonstrated success working in a fast paced environment with the ability to manage competing ...
Associate
Montreal, QC · On-site
As an Associate, you provide direct client and sales support to the Financial Planners to enable ... Demonstrated success working in a fast paced environment with the ability to manage competing ...
As an Associate, you will manage an industry-specific portfolio of Corporate Client Group (CCG ... success that is mutual. * Ability to make a difference and lasting impact * Work in a dynamic ...
New
As an Associate, you will manage an industry-specific portfolio of Corporate Client Group (CCG ... success that is mutual. * Ability to make a difference and lasting impact * Work in a dynamic ...
New
The Associate Director of Paid Social sits on the fast-growing Communications team. Our social ... Ability to delegate to team members to ensure joint success * Ability to de-escalate client fires ...
Quick apply
The Associate Director of Paid Social sits on the fast-growing Communications team. Our social ... Ability to delegate to team members to ensure joint success * Ability to de-escalate client fires ...
You'll be supported by an innovative, team-based environment that values integrity, client focus ... An inclusive working environment that encourages creativity, curiosity and celebrates success
You'll be supported by an innovative, team-based environment that values integrity, client focus ... An inclusive working environment that encourages creativity, curiosity and celebrates success
Wealth Associate
Laval, QC · On-site
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:
Wealth Associate
Laval, QC · On-site
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:
Client Success Associate information
See Montreal, QC salary details
$14K - $19.4K
3% of jobs
$19.4K - $24.9K
1% of jobs
$24.9K - $30.4K
3% of jobs
$30.4K - $35.9K
12% of jobs
$37.2K is the 25th percentile. Wages below this are outliers.
$35.9K - $41.4K
26% of jobs
The median wage is $42.9K / yr.
$41.4K - $46.9K
17% of jobs
$51.3K is the 75th percentile. Wages above this are outliers.
$46.9K - $52.4K
16% of jobs
$52.4K - $57.8K
4% of jobs
$57.8K - $63.3K
5% of jobs
$63.3K - $68.8K
5% of jobs
$68.8K - $74.3K
7% of jobs
$14K
$46.4K
$74.3K
How much do client success associate jobs pay per year?
As of Aug 17, 2026, the average yearly pay for client success associate in Montreal, QC is $46,395.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,394.00 and $54,346.00 per year, depending on experience, location, and employer.
What does a Client Success Associate do?
A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.
What are the key skills and qualifications needed to thrive as a Client Success Associate?
To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
How does a Client Success Associate typically collaborate with other departments to address client needs?
As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.
What is the difference between Client Success Associate vs Customer Support Specialist?
| Aspect | Client Success Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer relations | Often a high school diploma or associate degree; training provided |
| Work Environment | Proactive engagement, building long-term client relationships | Reactive support, resolving immediate customer issues |
| Employer & Industry Usage | Common in SaaS, tech, and service industries | Widespread across retail, telecom, and tech sectors |
The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.
What are the most commonly searched types of Client Success jobs in Montreal, QC?
The most popular types of Client Success jobs in Montreal, QC are:
What job categories do people searching Client Success Associate jobs in Montreal, QC look for?
The top searched job categories for Client Success Associate jobs in Montreal, QC are:
Job description
Company
Mako is a top fintech firm, building software to bring top asset managers into the cloud. Our SaaS platform allows firms to onboard new clients and grow their AUM faster with smart automation and a great user experience.
We’re the leading solution in a fast-growing segment that has become a must-have in the wealth industry, and we’ve ridden our product leadership to profitability, a team of 60 and market leadership.
As we expand our business to domination across Canada and international expansion, we’re looking for someone to join our Revenue team, amaze our clients and build great things with us.
The Job
The Customer Success Associate (CSA) supports customers throughout their lifecycle - from onboarding to renewal - ensuring they gain maximum value from Mako. Reporting directly to the Chief Revenue Officer, the CSA partners closely with Post-Launch Engineering, Product, and Revenue Operations to drive adoption, increase upsells, reduce friction, and strengthen long‑term customer relationships.
This role is ideal for someone detail‑oriented, technologically literate, and energized by helping customers succeed in a fast‑moving SaaS environment. Specifically, you are responsible for the following tasks:
- Guide new customers through setup, configuration, and early adoption milestones; ensure smooth handoff from the Sales and Implementation teams.
- Track usage, engagement, and risk indicators; surface insights to leadership.
- Identify opportunities to improve or expand the customer’s services through client engagement and advocacy
- Track issues, coordinate with Support and Product to ensure timely resolution.
- Prepare usage reports and insights for QBRs and renewal conversations.
- Execute repeatable CS playbooks (renewal prep, adoption nudges, product education).
- Deliver training sessions, create documentation, and help customers understand new features.
- Share customer feedback with Product, support revenue motions with Sales, and coordinate internal workflows.
- Maintain CRM hygiene, update customer notes, and contribute to internal process improvements.
Background
- Understanding of financial workflows, payments, compliance, or financial data systems.
- Familiarity with subscription models, usage metrics, and customer lifecycle stages.
- Strong analytical skills; ability to interpret customer data and identify trends.
- Excellent communication skills—clear, structured, and customer‑centric.
- Experience with CRM and tech tools (HubSpot, JIRA, Power BI, etc.)
- Ability to manage multiple priorities in a fast‑paced environment.
- A proactive, problem‑solving mindset with a focus on customer outcomes.
- Organized and methodical: great meeting notes, planned approach to meeting targets
- Bachelor's degree in computer science, math, physics, engineering, or finance from a major Canadian university
- French-speaking is an asset
Location
Montreal or Toronto preferred
Why you should want this job
- Top-tier compensation, including a generous commission plan and equity
- Gold-plated benefits
- High-end Mac or PC laptop
- $1000 budget to outfit your home office
- Unlimited vacation policy
About Mako
Sourced by ZipRecruiter