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Retention Manager Jobs in Arizona (NOW HIRING)

Progress Residential

Retention Specialist

Tempe, AZ

As a leading property manager of single-family rental homes nationwide, we take great pride in ... POSITION SUMMARY The Retention Specialist is a member of the Customer Operations department and ...

Progress Residential

Retention Specialist

Tempe, AZ · On-site

As a leading property manager of single-family rental homes nationwide, we take great pride in ... POSITION SUMMARY The Retention Specialist is a member of the Customer Operations department and ...

eMerchantClub

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Website Customer Support and Retention Agent (In Office)

Phoenix, AZ · On-site

$38K - $50K/yr

We are currently seeking a Website Technical Support and Retention Agent to join our team. As a ... Familiarity with customer relationship management tools and ticketing systems * Experience with e ...

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All JobsRetention JobsRetention Manager JobsRetention Manager Jobs in Arizona

Retention Manager information

See Arizona salary details

$23.8K

$51K

$82.5K

How much do retention manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for retention manager in Arizona is $51,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,776.00 and $57,281.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Retention Manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a Retention Manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a Retention Manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are popular job titles related to Retention Manager jobs in Arizona? For Retention Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in Arizona look for? The top searched job categories for Retention Manager jobs in Arizona are:
What cities in Arizona are hiring for Retention Manager jobs? Cities in Arizona with the most Retention Manager job openings:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Arizona as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $51,001 per year, or $24.5 per hour.
Inside Sales - Retention Specialist

Inside Sales - Retention Specialist

ZipRecruiter

Phoenix, AZ

$15.39/hr

Other

Medical, Retirement, PTO

Posted 16 hours ago

ZipRecruiter rating

8.6

Company rating: 8.6 out of 10

ZipRecruiter

Based on 27 frontline employees who took The Breakroom Quiz

8.0

Company rating compared to similar companies: 8.0 out of 10

Software companies average

Based on 4,176 frontline employees who took The Breakroom Quiz

Job description

Our Mission:

To actively connect people to their next great opportunity.  

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

Responsible for the retention of ZipRecruiter customers by uncovering the root cause of concerns through deep discovery and working alongside the customer as a trusted partner and advisor to resolve them. This role strives to identify the core reason for customer account cancellations and proposes appropriate solutions to not only retain their business, but also create "happy churn" customers who are more likely to return in the future.

Responsibilities:

  • Meets or exceeds established performance goals, including productivity and quality of activities.
  • Acts as a daily key contributor to the team Retention goal.
  • Minimizes revenue lost from canceled accounts.
  • Handles and processes all customer cancellation requests via phone and email.
  • Identifies areas of opportunity for optimizing results and improving customer satisfaction through effective discovery calls.
  • Develops strategies to resolve issues and retain customers.
  • Promotes ZipRecruiter site features and benefits (ZipHire, TrafficBoost, etc.).

Qualifications:

  • 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support.
  • Prior B2B experience preferredWorking knowledge of MS Office Suite (Word, Excel, and PPT)
  • Ability to turn an upset customer into a loyal, satisfied customer by demonstrating a genuine tone and eagerness to help.
  • Regular, reliable, and predictable attendance, along with consistent adherence to scheduled work hours, is an essential requirement of this position

As part of our team you'll enjoy:

  • Competitive salary
  • Exceptional benefits package
  • Flexible Vacation & Paid Time Off
  • Employer-matched 401(k) plan

The US base pay for this full-time position is $15.39/hr. plus commission. 

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

Working at ZipRecruiter

Perks for frontline workers

From ZipRecruiter, via Breakroom

  • Competitive compensation

  • Annual bonus

  • RSUs for certain roles

  • Flexible time off

  • We match a percentage of your 401(k) contributions

  • Generous parental leave

  • Fertility and family-forming benefits

  • Pet insurance

  • Company-paid access to financial planning resources

  • Wellness stipend

  • Internet stipend & home office program

  • Snacks and occasional meals in some offices

  • Employee Resource Groups

  • Employee-driven recognition and rewards program

  • Live town halls

  • Hosted team building activities

About ZipRecruiter, in their own words

From ZipRecruiter

We’re one team with a shared mission—to actively connect people to their next great opportunity. No matter who you are or where you work from, we create an inclusive, respectful environment where everyone can do their best work.

Company values

From ZipRecruiter

Our values shape everything we do.

We are fearless builders, we foster excellence without egos, and our hearts are in it.

Diversity and inclusion statement

From ZipRecruiter

We’re passionate problem-solvers who know diverse perspectives lead to better outcomes. We celebrate wins, learn together, and value the process of working as one team.

What ZipRecruiter employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ZipRecruiter logo

About ZipRecruiter

Sourced by ZipRecruiter

What started as a way to help small businesses find great candidates has grown into a leading online employment marketplace that connects millions of job seekers with companies of all sizes. Our sophisticated Al-matching technology is at the core of everything we do-and by analyzing billions of user interactions, it's always getting smarter. It improves the job search experience for millions of people every month and helps businesses of all sizes find and hire the right candidates quickly. We empower job seekers with the tools they need to stand out and get hired. Like a personal recruiter, we track down relevant opportunities in our marketplace, proactively pitch them to hiring managers at top companies, and deliver status updates along the way. We make it easier for people to find work We match businesses of all sizes with the best people for their open roles. Reaching millions of job seekers through our site, * email, and #1 rated job seeker app, we target the most qualified candidates to apply when a job goes live in our marketplace. The result? More quality candidates and reduced hiring times.

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Santa Monica, CA, US

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