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Retention Manager Jobs (NOW HIRING)

AutoVitals

Retention Manager

$85K - $150K/yr

The Retention Manager is the last line of defense when an AutoVitals client is at risk of cancelling. The ideal candidate brings deep experience in B2B SaaS retention, account management, or sales ...

Authorify

Retention Manager

Atlantic Beach, FL

Hold daily meetings with the retention team including training, educating and motivating. * Meet monthly KPI goals as defined by management. * Maintain detailed and accurate customer records and ...

Authorify

Retention Manager

Atlantic Beach, FL

Hold daily meetings with the retention team including training, educating and motivating. * Meet monthly KPI goals as defined by management. * Maintain detailed and accurate customer records and ...

Authorify

Retention Manager

Atlantic Beach, FL · On-site

Hold daily meetings with the retention team including training, educating and motivating. * Meet monthly KPI goals as defined by management. * Maintain detailed and accurate customer records and ...

Authorify

Retention Manager

Atlantic Beach, FL · On-site

Hold daily meetings with the retention team including training, educating and motivating. * Meet monthly KPI goals as defined by management. * Maintain detailed and accurate customer records and ...

EverPass Media

Retention Manager

Denver, CO

Position Summary The Retention Manager is responsible for protecting and growing EverPass's recurring customer base by developing proactive retention strategies, strengthening customer relationships ...

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How much do retention manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for retention manager in the United States is $52,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Retention Manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a Retention Manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a Retention Manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

More about Retention Manager jobs
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Retention Manager jobs near you
Infographic showing various Retention Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $52,530 per year, or $25.3 per hour.

Retention Manager

AutoVitals

Remote

$85K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 hours ago

Job description

The AutoVitals suite of SaaS products are designed to solve many of the current hurdles faced by auto repair shops. Our mission is to help auto repair shops drive profitable growth by attracting new customers, providing superior communication and customer service, increased shop efficiency, higher average repair orders, and more.
The Retention Manager is the last line of defense when an AutoVitals client is at risk of cancelling. The ideal candidate brings deep experience in B2B SaaS retention, account management, or sales, with a proven ability to diagnose what's really driving a cancel signal, build a plan to address it, and pull in whatever cross-functional resources are needed to save the relationship. This role operates with significant authority over pricing concessions, contract restructuring, and engineering and product escalations.
This is not a renewal management role. AutoVitals contracts auto-renew, and routine renewal motions are not part of this role's responsibility. The Retention Manager engages only when a client is actively at risk of leaving - whether through an explicit cancellation request, a competitive migration signal, a failed onboarding, or another structural cancellation risk.
This is also not a sales role. The Retention Manager carries no upsell quota and is positioned to clients as a non-selling resource: "I'm not asking you for a penny. I'm here to solve this. The buck stops here." Expansion opportunities surfaced during a save cycle are handed to the Account Management team.
This position will report directly to the Director of Sales and will work remotely. We're looking for someone to join our team immediately.
Responsibilities
  • You will own every retention escalation from the moment it is identified through resolution, closing each opportunity as a clean save, partial save, or clean churn with structured data captured to make the company smarter
  • Engage every retention opportunity within 24 business hours of assignment and run structured discovery to understand the actual driver behind the cancel signal
  • Build and execute the save plan, which may include any combination of pricing concession, contract restructure, free training engagement, engineering or product escalation, executive outreach, or sales-led re-pitch on value
  • Marshal cross-functional resources directly across Tech Support, Training, Onboarding, Customer Success, Product, and Engineering, with standing authority to inject work into other teams' priorities when a clear retention case justifies it
  • Coordinate with Account Executives on Sales Misalignment cases, owning the opportunity and data discipline while keeping the AE engaged on calls and resolution
  • Document every interaction in Salesforce; the data this role generates is as valuable as the saves themselves and feeds upstream improvements in Sales qualification, Onboarding detection, Customer Success proactive monitoring, and Product roadmap
  • Identify systemic patterns across save attempts and feed them back to Sales, Onboarding, Customer Success, and Product leadership
  • Operate within defined authority: pricing concessions including pricing discounts, credits, or contract restructuring
  • Own a 90-day stickiness standard on every save; saves that re-churn within 90 days are clawed back from variable compensation
  • Hand expansion opportunities surfaced during save cycles to the Account Management team

Requirements
  • 5+ years in B2B SaaS, with material time in Customer Success, Account Management, or Sales - ideally a mix
  • Track record handling sub-$10k ACV, high-volume retention work
  • Demonstrated objection handling and pricing negotiation in live deals
  • Experience marshaling cross-functional resources (Engineering, Product, Training, Support) without direct authority over them
  • Strong written documentation discipline; this role's Salesforce output is the data the company will use to make better decisions for years
  • Exceptional problem solving and follow-through skills
  • Must be eligible to work in the United States
  • Bonus: Experience in automotive SaaS, shop management software, or a related vertical
  • Bonus: Background in independent automotive repair shops
  • Bonus: Proficiency using Salesforce, Zoom, Slack, Google Calendar, or equivalent

Full Time, Salary Exempt. Total Compensation Package ranges between: $85,000 - $150,000
Salary to be determined based on factors including but not limited to geographic location, skills, education, and/or experience.
Benefits
  • Medical/Dental/Vision
  • Flexible Spending Account
  • 401K Match
  • Unlimited PTO

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