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Retention Manager Jobs in Florida (NOW HIRING)

Authorify

Retention Manager

Atlantic Beach, FL · On-site

Hold daily meetings with the retention team including training, educating and motivating. * Meet monthly KPI goals as defined by management. * Maintain detailed and accurate customer records and ...

zTrip FL

Recruiter & Retention Manager

Pensacola, FL

$52K - $68K/yr

Recruiter & Retention Manager Connect Talent. Build Relationships. Drive Retention. Join Our Team in Pensacola, FL We're looking for an enthusiastic, relationship-focused Recruiter & Retention ...

Authorify

Retention Manager

Atlantic Beach, FL · On-site

Hold daily meetings with the retention team including training, educating and motivating. * Meet monthly KPI goals as defined by management. * Maintain detailed and accurate customer records and ...

Authorify

Retention Manager

Atlantic Beach, FL

Hold daily meetings with the retention team including training, educating and motivating. * Meet monthly KPI goals as defined by management. * Maintain detailed and accurate customer records and ...

Authorify

Retention Manager

Atlantic Beach, FL · On-site

Hold daily meetings with the retention team including training, educating and motivating. * Meet monthly KPI goals as defined by management. * Maintain detailed and accurate customer records and ...

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Retention Manager information

See Florida salary details

$19.5K

$41.8K

$67.7K

How much do retention manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for retention manager in Florida is $41,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,457.00 and $46,999.00 per year, depending on experience, location, and employer.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the most commonly searched types of Retention jobs in Florida? The most popular types of Retention jobs in Florida are:
What are popular job titles related to Retention Manager jobs in Florida? For Retention Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in Florida look for? The top searched job categories for Retention Manager jobs in Florida are:
What cities in Florida are hiring for Retention Manager jobs? Cities in Florida with the most Retention Manager job openings:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $41,845 per year, or $20.1 per hour.

Retention Manager

Authorify

Atlantic Beach, FL • On-site

Full-time

Re-posted 5 days ago

Job description

Company Description

Who is Authorify.com? Authorify is a rapidly growing marketing firm that helps real estate agents position themselves as trusted authorities with their own personalized books. We deliver industry-leading products that produce exceptional results for our members. This is an exciting time for our company, and we are expanding our team as we work to acquire new clients, develop new services to meet their needs, and dominate the industry. We are looking for the best and brightest who share our passion for fulfillment and success.

Job Description

Responsibilities:

  • Analyze customer behavior, gather information about customer complaints.

  • Develop aggressive retention strategies based on customer feedback.

  • Negotiate with customers and educate about the purchased products and services to retain them.

  • Build positive relationships with customers.

  • Hold daily meetings with  the retention team including training, educating and motivating.

  • Meet monthly KPI goals as defined by management. 

  • Maintain detailed and accurate customer records and notes. 

  • Other duties as assigned by management.

Qualifications

  • 3+ years experience in a similar role.

  • Exceptional verbal and written communication skills.

  • Excellent customer service skills.

  • Strong conflict resolution skills.

  • Ability to remain calm and professional in stressful situations.

  • Empathy and patience.

  • Proficiency with CRM's, GSuite, and SoftPhone System.

  • Advanced organizational skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply