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Retention Manager Jobs in Florida (NOW HIRING)

Coastaldebt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Maintain detailed notes in the CRM of client interactions, settlement qualifications, negotiations ... retention Proven track record of successful negotiations and settlements Excellent communication ...

GAI Consultants

Assistant Designer Manager

Orlando, FL · On-site

Recruiting and retaining staff. * Interpreting the strategy of top-level management and translating it into everyday policies. * Developing and implementing day-to-day routines for a team, department ...

GAI Consultants

Assistant Designer Manager

Orlando, FL · On-site +1

Recruiting and retaining staff. * Interpreting the strategy of top-level management and translating it into everyday policies. * Developing and implementing day-to-day routines for a team, department ...

Coastaldebt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

... the CRM of client interactions, settlement qualifications, negotiations, and agreements. • ... retention • Proven track record of successful negotiations and settlements • Excellent ...

Wire 3

Retention Specialist

Daytona Beach, FL · On-site

$35K/yr

Proficiency with CRM systems and the ability to accurately document customer interactions * ISP or ... retention, sales, or a call center environment required Physical Requirements: * This is a ...

Wire3

Retention Specialist

Daytona Beach, FL · On-site

$35K/yr

Proficiency with CRM systems and the ability to accurately document customer interactions * ISP or ... retention, sales, or a call center environment required PHYSICAL REQUIREMENTS: * This is a ...

Cogeco

Specialist, Retention

Miramar, FL · On-site

More speed, TiVo, Managed WiFi * Handle customer escalationsin an attempt to resolve and retaincustomer relationships. * Proactive retention * Inbound and Outbound outreach to existingcustomers in ...

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13.50 - $18.50/hr

As a Client Retention Specialist , you'll play a key role in strengthening client relationships ... Ability to manage multiple priorities in a fast-paced environment * Desire to live Slide's Core ...

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All JobsRetention JobsRetention Manager JobsRetention Manager Jobs in Florida

Retention Manager information

See Florida salary details

$19.5K

$41.8K

$67.7K

How much do retention manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for retention manager in Florida is $41,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,457.00 and $46,999.00 per year, depending on experience, location, and employer.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the most commonly searched types of Retention jobs in Florida?

The most popular types of Retention jobs in Florida are:

What are popular job titles related to Retention Manager jobs in Florida?

For Retention Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Florida look for?

The top searched job categories for Retention Manager jobs in Florida are:

What cities in Florida are hiring for Retention Manager jobs?

Cities in Florida with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $41,845 per year, or $20.1 per hour.

Retention Specialist

Coastaldebt

Fort Lauderdale, FL • On-site

$25/hr

Full-time

Posted 17 days ago

Job description

Are you looking for an opportunity to work for a Company that has an unwavering commitment to excellence, transparency, and ethical business practices? Be a part of a team that focuses on providing personalized business debt relief and empowering businesses to regain financial stability. Coastal Debt Resolve is a leader in Business Debt Settlement with a dedication to delivering exceptional service and maintaining the trust and confidence of our clients. Our Company has earned a reputation for excellence and trustworthiness in the financial services industry. We are BSI ISO 9001:2015 certified and are BBB accredited, attaining an A+ rating. Successful Retention Specialists will maintain positive relationships with Coastal Debt Resolve clients. By guiding clients through the debt resolution process that have been enrolled into our debt relief programs, you will ensure client satisfaction. This role requires proactive communication skills, addressing client concerns, and providing an exceptional client service experience that will retain clients and support their journey towards financial stability and debt settlement. Retention Specialists will also continue to develop their product knowledge after the completion of our comprehensive training. Responsibilities: Proactively reach out to clients to check on their satisfaction and actively listen then address any concerns. Provide clear, concise, and accurate information and guidance to clients of their options, the debt settlement process and the programs provided by Coastal Debt Resolve. Handle incoming calls and emails from clients regarding their accounts and services. Develop and implement strategies to reduce client cancellations and increase retention rates. Address client concerns and questions promptly and professionally. Offer alternatives to clients considering cancellation. Educate clients on the benefits, risks, and potential outcomes of debt settlement. Provide resources and support to help clients stay committed to their debt settlement plans. Monitor and analyze client feedback to identify trends and areas of improvement. Retention Specialist.Job Posting.FINAL.08262024 Communicate by phone, email, and SMS with clients professionally, empathetically and with integrity the Coastal Debt Resolve products. Maintain detailed notes in the CRM of client interactions, settlement qualifications, negotiations, and agreements. Encourage and motivate clients to continue with their programs to achieve financial freedom. Escalate complex issues to the Customer Support Manager or appropriate department, when necessary. Qualifications: Basic computer skills Minimum 2 years' experience in customer service, client relations, or a related field, focusing on retention Proven track record of successful negotiations and settlements Excellent communication, negotiation, and problem-solving skills High level of integrity, professionalism, and attention to detail Ability to efficiently manage your time and manage multiple complex cases simultaneously Empathetic and patient approach when consulting with clients Preferred Skills: Proficiency in CRM systems Strong knowledge of debt settlement processes and industry standards Sales experience Customer Support experience Financial services or debt settlement industry experience Bilingual Spanish Compensation: $25.00/hour plus commission Requirements: LinkedIn profile needed