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Retention Manager Jobs in Port Richey, FL (NOW HIRING)

Wow

Business Retention Specialist

Pinellas Park, FL · On-site

$21/hr

The Business Retention Specialist primary responsibilities are to process all MACD requests ... Use multiple software systems to track and manage business customers and have exceptional quality ...

Wow

Business Retention Specialist

Pinellas Park, FL · On-site

$21/hr

The Business Retention Specialist primary responsibilities are to process all MACD requests ... Use multiple software systems to track and manage business customers and have exceptional quality ...

Slide Insurance

Client Retention Specialist

Tampa, FL

$13.50 - $18.50/hr

As a Client Retention Specialist , you'll play a key role in strengthening client relationships ... Ability to manage multiple priorities in a fast-paced environment * Desire to live Slide's Core ...

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13 - $17.75/hr

Client Retention Specialist Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose ... Ability to manage multiple priorities in a fast-paced environment * Desire to live Slide's Core ...

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13.50 - $18.50/hr

As a Client Retention Specialist , you'll play a key role in strengthening client relationships ... Ability to manage multiple priorities in a fast-paced environment * Desire to live Slide's Core ...

IRMG GROUP

General Manager

Tampa, FL · On-site

You'll lead team recruitment and retention efforts while maintaining financial accountability. With ... Inventory management * Lead your team with effective guidance, manage recruitment for store-level ...

New

Rockit Pest, Inc.

Retention Specialist

Tampa, FL

... The Retention Specialist will provide world class customer service by managing customer ... Managing cancelled request and past canceled accounts, service transfers, and homeowner changes.

Rocket Pest Control

Retention Specialist

Tampa, FL · On-site

... The Retention Specialist will provide world class customer service by managing customer ... Managing cancelled request and past canceled accounts, service transfers, and homeowner changes.

Rocket Pest Control

Retention Specialist

Tampa, FL · On-site

... The Retention Specialist will provide world class customer service by managing customer ... Managing cancelled request and past canceled accounts, service transfers, and homeowner changes.

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All JobsRetention JobsRetention Manager JobsRetention Manager Jobs in Port Richey, FL

Retention Manager information

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are popular job titles related to Retention Manager jobs in Port Richey, FL? For Retention Manager jobs in Port Richey, FL, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in Port Richey, FL look for? The top searched job categories for Retention Manager jobs in Port Richey, FL are:
What cities near Port Richey, FL are hiring for Retention Manager jobs? Cities near Port Richey, FL with the most Retention Manager job openings:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Port Richey, FL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Client Retention Specialist

American Integrity Insurance Company of Florida, Inc.

Tampa, FL • On-site

$13.50 - $18.50/hr

Full-time

Posted 14 days ago

Job description

Job Summary

Title: Client Retention Specialist

You'll Report To: Client Retention Manager

The Client Retention Specialist will handle policyholder inquiries and make outbound calls to policyholders to engage in the process of identifying American Integrity products and endorsements valuable to the policyholder, with a focus on retention of current customers.  This position will work closely with our partner agents to increase profitable sales through consultative sales techniques and ensuring the training and dissemination of product and pricing information to retain current policyholders.

Responsibilities
  • Deliver extraordinary service on inbound and outbound calls in a fast-paced, structured client services environment.
  • Ensure a high level of customer satisfaction through proactive support and active listening.
  • Consult policyholders to understand their needs and tailor unique solutions for each policyholder, reinforcing the benefits of American Integrity as an insurance provider and provide relevant product offers that deepen policyholder engagement and result in measurable value for the policyholder.
  • Continuously improve on key servicing and selling skills, including building rapport, understanding policyholder needs, and handling objections.
  • Provide clear, concise and accurate information regarding product offerings.
  • Update policyholder information and take well-written and understandable notes.
  • Provide feedback to internal and external teams, including underwriting, sales, product, pricing, and agent partners to improve client retention.
  • Additional duties as needed.
Qualifications

Experience: 3-5 years' experience Business Development or Customer Service in Homeowner's Insurance required. Familiarity with other carriers' policies and coverages and how to stay competitive in the marketplace strongly desired. 

Licensure: Must possess a current 20-44 (Personal Lines) or 2-20 (General Lines) license, with preference towards 2-20 license holders. 

Skills & Knowledge: 

  • Possess a solid understanding of homeowner's insurance products, specifically in the Florida market.
  • Ability to influence others.
  • Polished communication skills with skill in interpersonal relationships including client de-escalation.
  • Exceptional analytical and problem-solving skills.
  • Understanding of market and competition as well as the business implications of decisions.
  • Experienced and knowledgeable in the principles and methods for promoting and selling products and services.
  • Exposure to policy and claims administration systems, and computer savvy to navigate the system.
  • Strong team player and highly collaborative.
  • Maintains a positive attitude.
  • Experience in communicating with varied organizational tiers and customer types.
  • Presentation skills including delivery to clients and varied organizational tiers.
  • Ability to work individually and in a team environment to meet company and client needs.
  • Intermediate User- Microsoft Word, Excel, Outlook and Salesforce, preferred. 
Your Environment (Text Only)Schedule: 8:30-5:30pm, M-F. #LI-Onsite   Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.   Travel: Minimal, as required.   ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.    American Integrity Insurance Group is an Equal Opportunity Employer.Employment Type: FULL_TIME

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