Tampa, FL · On-site
$13 - $17.75/hr
You May Be a Great Fit as a Customer Retention Specialist at Mortallaro Insurance Agency, Inc If ... Previous experience in customer service or account management preferred. Must be able to obtain ...
Tampa, FL · On-site
$13 - $17.75/hr
You May Be a Great Fit as a Customer Retention Specialist at Mortallaro Insurance Agency, Inc If ... Previous experience in customer service or account management preferred. Must be able to obtain ...
Tampa, FL · On-site
SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. * Public ...
Tampa, FL · On-site
SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. * Public ...
Tampa, FL · On-site +1
SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. * Public ...
Tampa, FL · On-site +1
SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. * Public ...
Tampa, FL · On-site
SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. * Public ...
Tampa, FL · On-site
SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. * Public ...
Tampa, FL · On-site +1
SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. * Public ...
Tampa, FL · On-site +1
SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. * Public ...
You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why. It's also a building role, and ...
You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why. It's also a building role, and ...
You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why. It's also a building role, and ...
You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why. It's also a building role, and ...
You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why. It's also a building role, and ...
You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why. It's also a building role, and ...
Tampa, FL · On-site +1
SLED Account Growth & Retention:Manage a portfolio ofstate, local government, and education clients,identifyingopportunities to expand partnerships and support their evolving IT needs. * Public ...
Tampa, FL · On-site +1
SLED Account Growth & Retention:Manage a portfolio ofstate, local government, and education clients,identifyingopportunities to expand partnerships and support their evolving IT needs. * Public ...
Clearwater, FL · On-site
As a Property Manager, you will be responsible for overseeing the day-to-day operations of the ... Develop and implement effective marketing strategies to attract and retain residents. * Conduct ...
Clearwater, FL · On-site
As a Property Manager, you will be responsible for overseeing the day-to-day operations of the ... Develop and implement effective marketing strategies to attract and retain residents. * Conduct ...
Tampa, FL · On-site
Retaining, managing and growing the existing customer base. * Coordinating with support partners to educate and excite customers about how they can leverage innovative business solutions.
Tampa, FL · On-site
Retaining, managing and growing the existing customer base. * Coordinating with support partners to educate and excite customers about how they can leverage innovative business solutions.
Renewal and Retention: * Manage the renewal process by negotiating pricing and terms with carriers and retaining existing business. Underwriting and Risk Management: * Analyze risk profiles ...
Renewal and Retention: * Manage the renewal process by negotiating pricing and terms with carriers and retaining existing business. Underwriting and Risk Management: * Analyze risk profiles ...
Renewal and Retention: * Manage the renewal process by negotiating pricing and terms with carriers and retaining existing business. Underwriting and Risk Management: * Analyze risk profiles ...
Quick apply
Renewal and Retention: * Manage the renewal process by negotiating pricing and terms with carriers and retaining existing business. Underwriting and Risk Management: * Analyze risk profiles ...
Tampa, FL · On-site
$18 - $20/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Support member retention through developing and executing strategies to engage members, including ...
Tampa, FL · On-site
$18 - $20/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Support member retention through developing and executing strategies to engage members, including ...
Tampa, FL · Remote
$127K/yr
Your primary KPI: client retention (minimum 70%) . You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner. Location: Tampa, Florida ...
Quick apply
Tampa, FL · Remote
$127K/yr
Your primary KPI: client retention (minimum 70%) . You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner. Location: Tampa, Florida ...
Your primary KPI: client retention (minimum 70%) . You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner. Location: Tampa, Florida - Rocky ...
Your primary KPI: client retention (minimum 70%) . You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner. Location: Tampa, Florida - Rocky ...
Tampa, FL · On-site +1
$127K/yr
Your primary KPI: client retention (minimum 70%) . You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner. Location: Tampa, Florida - Rocky ...
Tampa, FL · On-site +1
$127K/yr
Your primary KPI: client retention (minimum 70%) . You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner. Location: Tampa, Florida - Rocky ...
Tampa, FL · On-site
As a Property Manager, you will be responsible for overseeing the day-to-day operations of the ... Develop and implement effective marketing strategies to attract and retain residents. * Conduct ...
Tampa, FL · On-site
As a Property Manager, you will be responsible for overseeing the day-to-day operations of the ... Develop and implement effective marketing strategies to attract and retain residents. * Conduct ...
Land O Lakes, FL · On-site
$1.0K/wk
You will hire, train, and supervise staff, schedule shifts, and implement operational processes that attract and retain guests. Successful Store Managers lead by example and uphold the highest ...
Quick apply
Land O Lakes, FL · On-site
$1.0K/wk
You will hire, train, and supervise staff, schedule shifts, and implement operational processes that attract and retain guests. Successful Store Managers lead by example and uphold the highest ...
Land O Lakes, FL · On-site
$1.0K/wk
You will hire, train, and supervise staff, schedule shifts, and implement operational processes that attract and retain guests. Successful Store Managers lead by example and uphold the highest ...
Quick apply
Land O Lakes, FL · On-site
$1.0K/wk
You will hire, train, and supervise staff, schedule shifts, and implement operational processes that attract and retain guests. Successful Store Managers lead by example and uphold the highest ...
To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.
A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.
Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.
$13 - $17.75/hr
Other
Retirement, PTO
Re-posted 23 days ago
7.4
Based on 1,546 frontline employees who took The Breakroom Quiz
226th of 304 rated insurance
Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
ABOUT US: At our top-performing insurance and financial services agency, we believe in a “work hard, play hard” culture where fun and productivity go hand in hand. Our team is driven, goal-oriented, and passionate about delivering world-class customer service while ensuring our clients are properly protected.
We pride ourselves on fostering an environment that supports professional development and personal growth. Here, you’ll find ample opportunities for advancement as we are committed to helping our employees achieve both their career aspirations and individual goals.
Join us if you’re ready to be part of a dynamic, supportive team that values excellence, collaboration, and a balanced approach to work and life.
You May Be a Great Fit as a Customer Retention Specialist at Mortallaro Insurance Agency, Inc If:
You’re the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 401 SW Eagles Parkway, Grain Valley, Mo 64029
At Mortallaro Insurance Agency Inc, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
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Insurance services and finance and insurance
10,000+ Employees
Bloomington, IL, US
