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Retention Jobs (NOW HIRING)

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

About Retention Express Retention Express LLC is a leading, high-touch BPO contact support center specializing in retention solutions for membership and subscription-driven businesses. Our mission is ...

Choice Home Warranty

Retention specialist

Sunrise, FL · On-site

Retention Specialist Location: Sunrise, FL We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining ...

Choice Home Warranty

Retention specialist

Sunrise, FL

$20/hr

Retention SpecialistLocation: Sunrise, FL We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining ...

COVERAGEX LLC

Retention Specialist

Clearwater, FL

$22/hr

CoverageX is seeking a motivated Retention Specialist to join our customer success team onsite in Clearwater, FL. In this role, you'll handle inbound calls from clients who are considering canceling ...

voagny

Retention Specialist

Bronx, NY

Retention Specialist The Retention Specialist for the Career Access Program will play a pivotal role in ensuring the long-term success and job retention of participants enrolled in the Career Access ...

voagny

Retention Specialist

Bronx, NY

Retention Specialist The Retention Specialist for the Career Access Program will play a pivotal role in ensuring the long-term success and job retention of participants enrolled in the Career Access ...

BizIQ

Retention Specialist

Phoenix, AZ · On-site

BizIQ is looking for a seasoned digital marketing professional to join our Customer Success team as a Retention Specialist. This is not a traditional customer service role -- it requires deep ...

The Fedcap Group

Retention Specialist

Manhattan, NY · On-site

$23.08 - $25/hr

What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager ...

Dobson Fiber

Retention Specialist

Oklahoma City, OK · On-site

We are seeking a proactive, customer-focused Retention Specialist to support Dobson Fiber's customer retention efforts across the full customer lifecycle. This role will be responsible for protecting ...

BizIQ

Retention Specialist

Create and execute tactical retention strategies and initiatives aimed at minimizing client churn and increasing client retention rates. * Oversee cancel requests, analyze reasons for cancellations ...

Queens Community House

Retention Specialist

Jamaica, NY · On-site

$30.22 - $32.97/hr

Retention Specialist - Queens Connect Status: Full-Time Compensation: $30.22 - $32.97/ hourly Schedule: Monday - Friday, 9:00 am - 5:00 pm Location: Jamaica, NY About Queens Community House: Queens ...

Dobson Fiber

Retention Specialist

Oklahoma City, OK

Retention Specialist We are seeking a proactive, customer-focused Retention Specialist to support Dobson Fiber's customer retention efforts across the full customer lifecycle. This role will be ...

Dobson Fiber

Retention Specialist

Oklahoma City, OK · On-site

Description We are seeking a proactive, customer-focused Retention Specialist to support Dobson Fiber's customer retention efforts across the full customer lifecycle. This role will be responsible ...

thecenters

Retention Specialist

Cleveland, OH · On-site

This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...

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$22K

$61.4K

$85.5K

How much do retention jobs pay per year?

As of May 31, 2026, the average yearly pay for retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retention Specialist, and why are they important?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

More about Retention jobs
What cities are hiring for Retention jobs? Cities with the most Retention job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Retention jobs? States with the most job openings for Retention jobs include:
Retention jobs near you
Customer Retention Specialist (Tier 1)

Customer Retention Specialist (Tier 1)

Retention Express

Remote

$14.50 - $20/hr

Full-time

Posted 18 days ago

Job description

About Retention Express
Retention Express LLC is a leading, high-touch BPO contact support center specializing in retention solutions for membership and subscription-driven businesses. Our mission is to provide unparalleled customer experiences and first-call resolution, all while helping our clients retain their valued customers across all customer-contact channels. Headquartered in Atlanta, Georgia.
About the role
As a Tier 1 Customer Retention Specialist specializing in customer Retention in a niche, membership-driven industry. You will be responsible for preserving and enhancing customer relationships. Your primary duties will include taking high call volumes daily, resolving complex billing inquiries, handling customer retention efforts, and facilitating refunds when necessary. You play a pivotal role in ensuring customer satisfaction and loyalty for the brands we represent, primarily in the express car wash industry.
Excellent written and oral communication skills, and can convey details clearly at all touchpoints with the customer across all channels.
What you'll do
Operational Duties/Responsibilities...
  • We utilize a full tech stack of tools and programs, and you must be able to demonstrate your ability of prior use of tech platforms.
  • Respond to all customer support inquiries timely and accurately through our ticketing system platform.
  • Upholds our customer care standards by understanding, meeting, and exceeding specific KPIs including response times, resolution times, after call work, attention to detail, retention save metrics and more.
  • Brings their A game to every customer interaction across all channels including phone, texting, email, social media messenger and chat - live and passive.
  • Ability to prioritize work effectively, including successfully multitasking customer issues.
  • Comfortable using a wide variety of tech platforms and quickly becomes a PRO in them.
  • Prior experience in but not limited to POSs (Point of Sale software), Zendesk! or Fresh Desk, Slack, CRMs, TalkDesk, Zapier, NiceIn Contact, Google Suite, Ring Central and other CCaaS platforms.
  • Work effectively as part of a team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
  • Takes ownership and provides professional communication with our clients' customers at every touch point across all touchpoints.
  • Excellent written and oral skills and communicate details clearly across all touch points with the customer over all channels.
  • Accurate representation of the client, their product set and culture with each customer interactions with us.

Qualifications
We're Excited About You Because You...
  • College degree preferred.
  • Proven experience in customer service, with a strong track record of handling daily high-volume ticket resolutions and inbound calls, including issues and customer retention efforts.
  • Excellent communication skills, both verbal and written, with the ability to negotiate and communicate effectively with customers.
  • Communicate in English fluently, Spanish is a plus.
  • Proficiency in customer support software, POS systems, and other various tech stack tools.
  • Strong problem-solving abilities, focusing on finding creative solutions to billing disputes and retaining customers.
  • Motivated by success and taking pride in driving value back to our clients in reducing voluntary and involuntary churn to help them grow their business.
  • Ability to work independently and as part of a team.
  • Reliable, accountable, and own up to mistakes.
  • The role requires an appropriate work-from-home environment that supports handling high volumes of inbound calls. Including outbound calls, SMS, emails and chat follow-ups.

Company Values
Our Mission
At Retention Express, our mission is to deliver measurable customer and business outcomes by operating as a seamless extension of the brands we serve.
We combine highly trained remote teammates with secure, AI-powered voice and chat technology to protect revenue, strengthen customer loyalty, and elevate brand experience across every inbound interaction.
We operate with enterprise-level standards for performance, security, and accountability-because trust, consistency, and results matter.
We deliver outcomes at scale.
Values:
1. Customer Impact
We focus on outcomes, not just interactions.
2. Brand Integrity - "In Brand. For the Brand."
We operate as a true extension of our clients' teams.
3. Modern Technology & AI Enablement
We use technology to enhance performance, consistency, and scale.
4. Performance & Accountability
High standards drive consistent results.
5. Proactive Problem Solving
We anticipate issues and act before they escalate.
6. Operational Integrity & Documentation Excellence
Strong operations enable scale and trust.
7. Security, Data Protection & Compliance
Trust is built through disciplined data protection.
8. Responsible Growth & Fiscal Discipline
We scale sustainably and responsibly.
9. Trust-Based Flexibility
Flexibility is earned through reliability.

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