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Retention Jobs in Remote, OR (NOW HIRING)

Team8

Reindeer- Strategic Account Manager (US)

OR · On-site +1

Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion * Build and execute multi-year account plans aligned to customer objectives and company growth ...

Team8

Astelia - Customer Success Manager

OR · On-site +1

Own renewals and forecast retention * Identify and drive expansion opportunities across assets and modules * Partner with Sales on upsell and cross-sell motions Customer Advocacy * Develop executive ...

Under Armour

Lead, Microsoft Purview

OR · On-site +1

Establish and manage retention and records governance (retention labels/policies, disposition workflows), enabling defensible compliance and lifecycle management of content. * Build and run Insider ...

Under Armour, Inc.

Lead, Microsoft Purview

OR · On-site

Establish and manage retention and records governance (retention labels/policies, disposition workflows), enabling defensible compliance and lifecycle management of content. * Build and run Insider ...

AGFA

Sr. Customer Success Manager

OR · On-site +1

Retention & Growth * Own customer retention and satisfaction for assigned accounts, including renewal planning * Partner with sales to identify and execute cross-sell and upsell opportunities

Agfa

Sr. Customer Success Manager

OR · Remote

Retention & Growth * Own customer retention and satisfaction for assigned accounts, including renewal planning * Partner with sales to identify and execute cross-sell and upsell opportunities

Aviva Health

Human Resources Director

Roseburg, OR · On-site

$95.44K - $143.16K/yr

Oversee talent acquisition and retention strategies, including recruitment, onboarding, and workforce planning. * Partner with managers to attract, develop, and retain a high-quality and diverse ...

i4 Search Group Healthcare

General Dentist

Winston, OR · On-site

$180K - $220K/yr

Create a welcoming and supportive environment to enhance patient comfort and retention * Collaborate with team members to maintain a positive, team-oriented culture Benefits * Paid Time Off + 9 Paid ...

Roseburg

P4 Boiler Operator II

Riddle, OR · On-site

Ability to learn and retain complex processes throughout boiler * Ability to safely complete complex process equipment large lockouts * Must follow Roseburg values and Riddle Operating Principles

Chatham

HAPPY CO Fellow-MSCP

Eastside, OR

$46.40K - $62.90K/yr

We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Chatham University is an Equal Opportunity Employer with a ...

Chatham

HAPPY Fellow Co-PsyD

Eastside, OR

$46.40K - $62.90K/yr

We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Chatham University is an Equal Opportunity Employer with a ...

ACCEL Schools

Principal - SY 26-27

North Bend, OR

Manage student recruitment and retention and achieve goals of retaining 85% of students annually. * Understand and address all compliance items as they relate to the school's Sponsor Agreement.

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$61.3K

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How much do retention jobs pay per year?

As of May 31, 2026, the average yearly pay for retention in Remote, OR is $61,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retention Specialist, and why are they important?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

Retention jobs near you

Reindeer- Strategic Account Manager (US)

Team8

On-site, Remote

Full-time

Posted yesterday

Job description

Description
We're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.
We're a well-funded, early-stage company building at the intersection of AI and enterprise operations. Our mission is to help large organizations fundamentally transform how work gets done using AI agents.
We're building the Account Management function from the ground up. This is not a "manage and maintain" role, it's a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.
You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.
Key Responsibilities
Account Ownership and Growth
  • Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
  • Build and execute multi-year account plans aligned to customer objectives and company growth targets
  • Lead QBRs and executive engagements to align on customer business outcomes and value
  • Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
  • Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
  • Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
  • Act as the primary point of contact and trusted advisor for your customers

Expansion & Revenue Growth
  • Identify, shape, and close expansion opportunities across business units
  • Drive cross-sell and upsell with strong ROI positioning
  • Lead complex negotiations and deal execution
  • Build internal champions and multi-thread relationships

Retention & Renewals
  • Own the full renewal cycle including forecasting and close
  • Identify churn risks early and drive mitigation plans
  • Communicate clear business value to secure renewals

Onboarding and Adoption
  • Lead structured onboarding with cross-functional team to ensure fast time-to-value
  • Monitor adoption and proactively address gaps before they become risks
  • Partner with Solution Engineering, R&D and Product to support smooth implementation

Cross-functional Collaboration
  • Translate customer feedback into actionable product insights
  • Be the voice of customer internally to ensure customer-centric culture
  • Help build repeatable playbooks for onboarding, QBRs, and renewals

Requirements
Qualifications
  • 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
  • Proven quota carrier with clear retention and expansion ownership
  • Experience managing complex enterprise accounts and multi-stakeholder relationships
  • Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end
  • Executive presence and strong communication skills
  • Thrives in early-stage environments
  • Analytical and data-driven mindset
  • Solid understanding of AI concepts and enterprise applications

Nice to Have
  • Experience in an early-stage or founding role
  • Specific experience with enterprise platforms or workflow automation
  • Domain expertise in Financial Services or Supply Chain industries

Apply