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Retention Jobs in Remote, OR (NOW HIRING)

Project Sapiens

VP Customer Success

OR · Remote

You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue in your portfolio. This is a named, senior ...

Sapiens

VP Customer Success

OR · On-site +1

Carry accountability for Net Revenue Retention across your portfolio. Scope You own the customer's success and growth. You do not carry a sales quota or close deals, run support tickets, or run ...

Aptyx

Global Account Manager

OR · On-site +1

The Global Account Manager is responsible for the retention, satisfaction, and profitable growth of assigned customer accounts. This position serves as the primary commercial contact for assigned ...

Aptyx

Global Account Manager

OR · On-site

The Global Account Manager is responsible for the retention, satisfaction, and profitable growth of assigned customer accounts. This position serves as the primary commercial contact for assigned ...

International Benefits Administrators

Be Seen First

Client Relationship Manager

OR · On-site

$80K - $85K/yr

Client Retention: Maintain a strong understanding of client satisfaction, service concerns, competitive threats, and renewal risk. Proactively identify at-risk relationships and develop action plans ...

SBDM

Senior Business Development Manager

OR · On-site

Secure, onboard, and retain 2 to 6 new monthly shippers while expanding existing accounts through proactive relationship management, identifying new freight lanes, and uncovering cross-sell ...

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All JobsRetention JobsRetention Jobs in Remote, OR

Retention information

See Remote, OR salary details

$22K

$61.3K

$85.4K

How much do retention jobs pay per year?

As of Sep 10, 2026, the average yearly pay for retention in Remote, OR is $61,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,400.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.
Retention jobs near you
Infographic showing various Retention job openings in Remote, OR as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $61,307 per year, or $29.5 per hour.

Customer Success Account Manager - Signature - Eugene, OR

Roseburg, OR • On-site

UPS US
See more jobs at UPS USexternal

Other

Posted 6 days ago

Job description

Premier Customer Success Supervisor

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position will support a territory including Eugene, Roseburg, and Grant Pass, OR.

Summary

The Premier Customer Success Supervisor will oversee and nurture relationships with our Premier customers. The Premier Customer Success Supervisor will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Premier Customer Success Supervisor will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Premier Customer Success Supervisor will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience. The Premier Customer Success Supervisor will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Key Responsibilities:

Issue Management

  • Serve as the primary point of contact and advocate for designated accounts.
  • Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues.

Value Creation / Strategic Engagement

  • Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn.
  • Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience.
  • Assess the customer's business objectives, challenges, and success metrics to ensure UPS alignment to customer needs.
  • Develop and execute tailored success plans, driving adoption and maximizing ROI.
  • Create strategies for upselling / cross-selling opportunities to drive account growth.
  • Regularly create QBRs/QVPs for customers.

Analytics / Reporting

  • Monitor customer mix and performance metrics to support balanced retention efforts.
  • Update UPS DRIVE with retention data and plan next steps for churn prevention / growth.
  • Stay informed on the customer's industry trends to provide strategic guidance through UPS offerings.
Qualifications:
  • Demonstrated capability to manage high-value accounts with a customer-centric approach.
  • Exceptional problem-solving skills.
  • Outstanding communication skills across various platforms.
  • 3 to 5 years in customer success, account management, or other customer-facing roles.
  • Proven ability to balance proactive customer engagement and process efficiency.
  • Growing expertise in medium/large customer relationship management.
  • Bachelor's degree in business, marketing, or a related field (preferred).

The internal job posting will close 11:59pmEST 9/10/26 for all employees.

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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