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Retention Jobs Near Me

Cogeco

Specialist, Retention

Columbus, OH · On-site

The retention team is responsible for engaging and retaining customers requesting to voluntarily disconnect or downgrade services through inbound and outbound efforts by reselling the value of ...

EchoStar

Call Center Retention Rep - Remote

Columbus, OH · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

Wolters Kluwer

Sales Business Retention Rep

Columbus, OH · On-site

$47K - $54K/yr

This role partners closely with customers and internal teams to drive adoption, retention, and long-term relationship success through proactive, structured engagement. CSMs manage a portfolio of ...

Petco

Groomer - Sign On and Retention Bonus

Columbus, OH · On-site

$500/wk

Competitive base pay * $500 Sign-On Bonus to be paid after 90 days of employment * $1000 Retention Bonus to be paid out after 1 year consecutive employment * Medical, dental, vision and more * 401k ...

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How much do retention jobs pay per year?

As of Aug 20, 2026, the average yearly pay for retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

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Retention jobs near you
A map of the United States highlighting the number of Retention job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Retention job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Enterprise Retention Specialist I

Goosehead

Columbus, OH • On-site

Full-time

Re-posted 12 days ago

Job description

The Retention Specialist I is an entry-level role responsible for re-marketing existing clients whose policies are expiring, experiencing premium increases, or facing adverse underwriting actions. This position blends sales expertise with high-touch service execution to ensure clients remain optimally placed with the right coverage solutions. Specialists conduct reshops, present alternative policy options, and proactively identify opportunities to cross-sell additional products. The role is central to preserving client relationships, stabilizing retention outcomes, and supporting agency revenue growth.

The Retention Specialist I serves as a front-line resource for clients requiring policy review, remarketing, or cancellation mitigation. When a client is price-sensitive or impacted by underwriting changes, the specialist evaluates available carrier options, reshops the policy, and presents tailored solutions that align with the client's needs. This role requires balancing consultative sales skills with the precision and care of a service professional.

Specialists follow established workflows, scripts, and compliance standards while developing deeper insurance knowledge and autonomy. They are expected to identify cross-sell opportunities that enhance coverage and contribute to agency revenue. Performance is measured through retention outcomes, productivity metrics, and the ability to deliver a positive client experience during moments of potential attrition.

Job Responsibilities:

Conduct outbound and inbound interactions with clients requiring policy reshops, renewal reviews, or cancellation mitigation
Evaluate client needs and present alternative policy options when price sensitivity or underwriting changes occur
Execute reshops across multiple carriers, ensuring accurate quoting and appropriate placement
Deliver a conciergelevel service experience while applying sales techniques to retain and grow accounts
Identify and pursue crosssell opportunities that enhance client coverage and agency revenue
Document all interactions, outcomes, and next steps in agency systems
Follow established scripts, workflows, and compliance guidelines
Maintain active state insurance license and complete required training
Collaborate with team members and leadership to meet retention and productivity goals

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