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Retention Jobs in Florida (NOW HIRING)

Choice Home Warranty

Retention specialist

Sunrise, FL · On-site

Retention Specialist Location: Sunrise, FL We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining ...

Choice Home Warranty

Retention specialist

Sunrise, FL · On-site

Retention Specialist Location: Sunrise, FL We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining ...

Choice Home Warranty

Retention specialist

Sunrise, FL

$20/hr

Retention SpecialistLocation: Sunrise, FL We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining ...

COVERAGEX LLC

Retention Specialist

Clearwater, FL · On-site

$22/hr

CoverageX is seeking a motivated Retention Specialist to join our customer success team onsite in Clearwater, FL. In this role, you'll handle inbound calls from clients who are considering canceling ...

Coastaldebt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal Debt Resolve clients. By guiding clients through the debt resolution process that have been enrolled into our debt ...

Coastaldebt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal Debt Resolve clients. By guiding clients through the debt resolution process that have been enrolled into our debt ...

Coastal Debt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal DebtResolve clients. By guiding clients through the debt resolution process that have beenenrolled into our debt ...

Coastal Debt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal DebtResolve clients. By guiding clients through the debt resolution process that have beenenrolled into our debt ...

Retrēv, LLC

Retention Specialist

Pensacola, FL · On-site

About the Role Retrēv is seeking a Retention Specialist to support firm relationships and overall account success. This role serves as a key liaison between our firm accounts and internal ...

Solis Health Plans

Medicare Retention Specialist

Doral, FL · On-site

$20 - $21/hr

POSITION SUMMARY The Medicare Retention Specialist is responsible for supporting member retention efforts by providing exceptional customer service to Medicare Advantage members. This role focuses on ...

Solis Health Plans

Medicare Retention Specialist

Doral, FL · On-site

$20 - $21/hr

POSITION SUMMARY The Medicare Retention Specialist is responsible for supporting member retention efforts by providing exceptional customer service to Medicare Advantage members. This role focuses on ...

Rockit Pest, Inc.

Retention Specialist

Tampa, FL

Job Type Full-Time: Non-Exempt Work Week | Work Hours Monday - Friday | Call Center Operations Hours: 8:00am - 6:00pm Our Position The Retention Specialist will provide world class customer service ...

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All JobsRetention JobsRetention Jobs in Florida

Retention information

See Florida salary details

$16.4K

$45.9K

$63.9K

How much do retention jobs pay per year?

As of Sep 10, 2026, the average yearly pay for retention in Florida is $45,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $55,700.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What are the most commonly searched types of Retention jobs in Florida?

The most popular types of Retention jobs in Florida are:

What cities in Florida are hiring for Retention jobs?

Cities in Florida with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Florida as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,859 per year, or $22 per hour.

Retention specialist

Sunrise, FL • On-site

Choice Home Warranty
Real Estate • 501 - 1,000 employees
Learn more about Choice Home Warrantyexternal

Full-time

Re-posted 17 days ago

Job description

Retention Specialist
Location: Sunrise, FL
We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining customers and increasing customer loyalty. The Retention Specialist will be responsible for developing and implementing strategies to retain customers, analyzing customer data to identify trends and opportunities, and working closely with other departments to ensure customer satisfaction.
Responsibilities:
  • Develop and implement strategies to retain customers
  • Analyze customer data to identify trends and opportunities
  • Work closely with other departments to ensure customer satisfaction
  • Provide excellent customer service to retain customers
  • Handle customer complaints and resolve issues in a timely manner
  • Monitor customer accounts and proactively reach out to customers to address any concerns or issues
  • Develop and maintain relationships with key customers
  • Provide regular reports on customer retention and satisfaction
Requirements:
  • Minimum of 3 years of experience in customer retention or related field
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and customer relationship management (CRM) software

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