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Retention Jobs in Florida (NOW HIRING)

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13.50 - $18.50/hr

As a Client Retention Specialist , you'll play a key role in strengthening client relationships, improving retention, and helping customers find the right coverage solutions in a fast-paced ...

Rockit Pest, Inc.

Retention Specialist

Tampa, FL

Job Type Full-Time: Non-Exempt Work Week | Work Hours Monday - Friday | Call Center Operations Hours: 8:00am - 6:00pm Our Position The Retention Specialist will provide world class customer service ...

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Rocket Pest Control

Retention Specialist

Tampa, FL · On-site

Job Type Full-Time: Non-Exempt Work Week | Work Hours Monday - Friday | Call Center Operations Hours: 8:00am - 6:00pm Our Position The Retention Specialist will provide world class customer service ...

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All JobsRetention JobsRetention Jobs in Florida

Retention information

See Florida salary details

$16.4K

$45.9K

$63.9K

How much do retention jobs pay per year?

As of Aug 7, 2026, the average yearly pay for retention in Florida is $45,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $55,700.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and loyal to a company. Roles often include analyzing data, implementing engagement programs, and using tools like CRM software to improve retention rates. These positions typically require strong communication and analytical skills.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What are the most commonly searched types of Retention jobs in Florida? The most popular types of Retention jobs in Florida are:
What cities in Florida are hiring for Retention jobs? Cities in Florida with the most Retention job openings:
Retention jobs near you
Infographic showing various Retention job openings in Florida as of August 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,859 per year, or $22 per hour.

Customer Retention Specialist

Schumacher Auto Group

West Palm Beach, FL • On-site

$13.75 - $18.75/hr

Full-time

Posted 21 days ago

Job description

The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience.
The retention specialist will play a pivotal role in promoting GMC's offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey.
Essential Job Responsibilities
  • Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.
  • Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.
  • Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.
  • Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.
  • Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.
  • Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis.

Education/Requirements:
  • High School Diploma or GED.
  • Proven experience in sales, customer service or customer retention within the automotive industry is preferred.
  • Strong understanding of GMC products, services and the Trade Up program preferred.
  • Knowledge of automotive financing and trade-in processes preferred.
  • Strong written and verbal communication skills required.
  • Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.
  • Familiarity with CRM systems and customer data management tools.
  • Positive attitude.
  • Strong work ethic.
  • A valid driver's license and 3+ years of clean driving record are required.

Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About Schumacher Automotive Group
Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.

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