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Retention Jobs in Florida (NOW HIRING)

Solis Health Plans

Medicare Retention Specialist

Miami, FL · On-site

$20 - $21/hr

POSITION SUMMARY The Medicare Retention Specialist is responsible for supporting member retention efforts by providing exceptional customer service to Medicare Advantage members. This role focuses on ...

Slide Insurance

Client Retention Specialist

Tampa, FL

$13.50 - $18.50/hr

As a Client Retention Specialist , you'll play a key role in strengthening client relationships, improving retention, and helping customers find the right coverage solutions in a fast-paced ...

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13 - $17.75/hr

Client Retention Specialist Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part ...

Rocket Pest Control

Retention Specialist

Tampa, FL · On-site

Job Type Full-Time: Non-Exempt Work Week | Work Hours Monday - Friday | Call Center Operations Hours: 8:00am - 6:00pm Our Position The Retention Specialist will provide world class customer service ...

New

Epos Now

Customer Retention Agent

Orlando, FL · On-site

$40K - $45K/yr

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Epos Now

Customer Retention Agent

Orlando, FL · On-site

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

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Showing results 21-40

All JobsRetention JobsRetention Jobs in Florida

Retention information

See Florida salary details

$16.4K

$45.9K

$63.9K

How much do retention jobs pay per year?

As of Aug 8, 2026, the average yearly pay for retention in Florida is $45,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $55,700.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and loyal to a company. Roles often include analyzing data, implementing engagement programs, and using tools like CRM software to improve retention rates. These positions typically require strong communication and analytical skills.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What are the most commonly searched types of Retention jobs in Florida? The most popular types of Retention jobs in Florida are:
What cities in Florida are hiring for Retention jobs? Cities in Florida with the most Retention job openings:
Retention jobs near you
Infographic showing various Retention job openings in Florida as of August 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,859 per year, or $22 per hour.

Resident Retention Specialist - Property Management

Second Avenue Realty

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deed residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.


We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com


Job Summary


The Resident Retention Specialist is responsible for maximizing resident retention through proactive communication, relationship building, problem solving, and sales-focused renewal strategies. This role serves as a primary point of contact for lease renewals, transfers, notices to vacate, disposition-related relocations, and move-out coordination. The ideal candidate is a strong communicator with an entrepreneurial mindset, a passion for problem solving, and the ability to influence positive resident outcomes. Success in this role requires leveraging all communication channels (particularly phone calls) to build relationships, address concerns, and identify retention opportunities. This role partners closely with Operations, Maintenance, Leasing, Market Management, and other internal teams to resolve issues, enhance the resident experience, and support retention goals.


Duties and Responsibilities


Resident Retention & Renewals

Proactively manage a group of residents approaching lease expiration and execute retention strategies to maximize renewal conversions.Utilize phone calls, email, text messaging, property management systems, and other communication channels to maintain consistent resident engagement.Educate residents on renewal options, lease terms, and available programs.Identify resident concerns, objections, and barriers to renewal and work collaboratively to develop appropriate solutions.Escalate resident issues, property concerns, maintenance challenges, or service-related matters that may negatively impact retention.Monitor renewal eligibility and ensure all renewal activities are completed accurately and timely.Maintain thorough documentation of resident interactions and retention efforts.Follow Second Avenue’s lease administration policies and procedures while also complying with all health safety, state and local tenant landlord laws.


Resident Experience & Problem Resolution

Build and maintain positive resident relationships through professional, empathetic, and solution-oriented communication.
Investigate and resolve resident concerns whenever possible while partnering with internal teams for issue resolution.Deliver exceptional customer service while balancing resident needs and company objectives.Identify recurring resident concerns and provide feedback to leadership to improve processes, service delivery, and retention performance. Accurately prepare and be thoroughly knowledgeable about all renewal related reporting.


Notice to Vacate & Move-Out Management

Manage the Notice to Vacate (NTV) process from initial communication through move-out completion.Engage residents who have submitted notice to identify potential retention opportunities and explore alternatives to moving.Coordinate move-out timelines, required documentation, and resident communications.Ensure all move-out activities are completed in accordance with company policies and procedures.


Administrative & Operational Support

Process lease administration changes and resident account updates.Review all Month-to-Month residents to confirm status and renewal opportunities.Support ownership transitions, onboarding of new assets, and portfolio-related administrative activities.Review renter's insurance compliance and related resident documentation.Maintain accurate reporting and documentation related to retention, renewals, transfers, move-outs, and resident communications.Assist with special projects and operational initiatives as assigned.Follow all company policies, lease administration procedures, and applicable federal, state, and local landlord-tenant laws.Assist with HOA, municipal, and compliance-related resident matters.Perform other duties as assigned.


Qualifications


Excellent verbal, written, and interpersonal communication skills.  Strong phone presence with the ability to build rapport, influence outcomes, and handle difficult conversations professionally.Proficient in using Microsoft Outlook, Word, Excel, and property management software platforms. Ability to manage multiple priorities in a fast-paced environment.  Strong negotiation, sales, and objection-handling abilities.Proven problem-solving and conflict-resolution skills.Ability to collaborate effectively across multiple departments. Self-motivated with an entrepreneurial mindset and results-oriented approach.

Education and Experience


High School diploma or equivalent required. Minimum of two (2) years of Property Management experience preferred.Experience working in a goal-oriented environment with performance metrics preferred.

Job Competencies


Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating/accounting software. Ability to use AI tools (or willingness to learn). Excellent customer service and interpersonal skills. Professional verbal and written communication skills. Strong organizational and time-management skills. Ability to make quick and effective decisions. Ability to identify, analyze, and resolve resident issues. Ability to be flexible and quickly adapt to changing business needs and processes. Desire to meet goals and deadlines. Ability to exercise independent judgment and maintain confidentiality.Ability to learn Second Avenue systems, technologies, and adapt to change.


Benefits


    Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.

 

 

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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