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Retention Jobs in Florida (NOW HIRING)

Rocket Pest Control

Retention Specialist

Tampa, FL · On-site

Job Type Full-Time: Non-Exempt Work Week | Work Hours Monday - Friday | Call Center Operations Hours: 8:00am - 6:00pm Our Position The Retention Specialist will provide world class customer service ...

Rocket Pest Control

Retention Specialist

Tampa, FL · On-site

Job Type Full-Time: Non-Exempt Work Week | Work Hours Monday - Friday | Call Center Operations Hours: 8:00am - 6:00pm Our Position The Retention Specialist will provide world class customer service ...

Slide Insurance

Client Retention Specialist

Tampa, FL

$13.50 - $18.50/hr

As a Client Retention Specialist , you'll play a key role in strengthening client relationships, improving retention, and helping customers find the right coverage solutions in a fast-paced ...

Masa

Member Retention Specialist

Fort Lauderdale, FL · On-site

$50K - $70K/yr

Member Retention Specialist This is a full-time, on-site position based in Fort Lauderdale, FL. At MASA, we serve over 2 million members with emergency medical transportation coverage - and we treat ...

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13.50 - $18.50/hr

As a Client Retention Specialist , you'll play a key role in strengthening client relationships, improving retention, and helping customers find the right coverage solutions in a fast-paced ...

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13 - $17.75/hr

Client Retention Specialist Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part ...

NinjaOne

Customer Retention Specialist

Tampa, FL · On-site

$13 - $17.75/hr

Customer Retention Specialist As NinjaOne continues its remarkable growth journey, we are seeking a Customer Retention Specialist to join our Global Customer Retention team, supporting the North ...

NinjaOne

Customer Retention Specialist

Tampa, FL · Hybrid

$13.50 - $18.50/hr

Renewals & Retention: * Manage renewal outcomes for accounts in your portfolio, identifying at-risk contracts early and building plans to protect revenue. * Lead customer conversations that address ...

NinjaOne

Customer Retention Specialist

Tampa, FL · Hybrid

$13.50 - $18.50/hr

Renewals & Retention: * Manage renewal outcomes for accounts in your portfolio, identifying at-risk contracts early and building plans to protect revenue. * Lead customer conversations that address ...

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Showing results 21-40

All JobsRetention JobsRetention Jobs in Florida

Retention information

See Florida salary details

$16.4K

$45.9K

$63.9K

How much do retention jobs pay per year?

As of Sep 11, 2026, the average yearly pay for retention in Florida is $45,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $55,700.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What are the most commonly searched types of Retention jobs in Florida?

The most popular types of Retention jobs in Florida are:

What cities in Florida are hiring for Retention jobs?

Cities in Florida with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Florida as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,859 per year, or $22 per hour.

Medicare Retention Specialist

Miami, FL • On-site

SOLIS Health Plans
Insurance Services • 11 - 50 employees
Learn more about SOLIS Health Plansexternal

Other

Re-posted 27 days ago

Job description

POSITION SUMMARY
The Medicare Retention Specialist is responsible for supporting member retention efforts by providing exceptional customer service to Medicare Advantage members. This role focuses on addressing member concerns, resolving issues, and educating members on plan benefits to improve satisfaction and reduce voluntary disenrollment.
This is an entry-level position ideal for candidates interested in healthcare, insurance, or customer service careers.
Position is fully onsite. Schedule is Monday - Friday from 8:00 AM - 5:00 PM
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job, an individual must perform each essential function satisfactorily, with or without reasonable accommodation, including, but not limited to:
  • Respond to inbound and outbound calls from Medicare members regarding plan questions, concerns, and potential disenrollment requests
  • Identify at-risk members and take proactive steps to improve retention
  • Educate members on plan benefits, coverage, and available resources
  • Resolve member issues related to claims, billing, pharmacy, and provider access
  • Document all interactions accurately in the system in compliance with CMS guidelines
  • Collaborate with internal departments (claims, enrollment, provider relations) to resolve escalated member issues
  • Follow all compliance and regulatory requirements related to Medicare Advantage plans
  • Meet performance metrics such as call quality, productivity, and retention goals
SUPERVISORY RESPONSIBILITY
  • None
QUALIFICATIONS AND EDUCATION
Required Qualifications
  • High school diploma or equivalent required
  • 1-2 years of experience in customer service, call center, or healthcare environment required
  • Bilingual (English/Spanish) required
  • Strong verbal and written communication and problem-solving skills
  • Basic computer proficiency (Microsoft Office, Excel, Outlook, CRM systems and ability to learn new systems quickly.
  • Ability to handle sensitive situations with empathy and professionalism
  • High level of professionalism and ability to handle confidential information
Preferred Qualifications
  • Experience working with Medicare or health insurance plans
  • Knowledge of CMS regulations (a plus, not required)
  • Prior experience in retention efforts
Core Competencies
  • Empathy and emotional intelligence
  • Customer focus and service excellence
  • Problem solving and critical thinking
  • Communication skills (verbal and written)
  • Team collaboration, works efficiently with internal depts.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.
  • Works in the field
  • Interacts with patients, family members, staff, visitors, government agencies, etc., under a variety of conditions and circumstances.
This work requires the following physical activities: climbing, bending, stooping, kneeling, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed indoors. Sits, stands, bends, lifts, and moves intermittently during working hours. May be sitting for a prolonged period.
The work schedule is approximate, and hours/days may change based on company needs. All full-time employees are required to complete forty (40) hours per week as scheduled, including weekends and holidays as needed. May require some OT during varying seasons of the year.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to frequently lift up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
PERFORMANCE MEASUREMENTS
  • Duties accomplished at the end of the day/month.
  • Attendance/punctuality.
  • Compliance with Company regulations.
  • Safety and Security.
  • Quality of work.

This Job Description may be modified at any time at the discretion of the employer as business operations may deem necessary. This does not constitute an employment agreement and may not include all duties.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate.
Employee Acknowledgement:
I have read this job description and understand what is expected of me while I occupy this role.

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