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Retention Jobs in Texas (NOW HIRING)

Apolis

Data Retention Specialist

Dallas, TX · On-site

Data Retention Specialist Plano, TX The ideal candidate will have expertise in designing, implementing, and managing data retention policies and systems to ensure compliance with regulatory ...

Provalus

Retention Specialist Team Lead

Jasper, TX · On-site

$70 - $95/hr

Position Overview The Retention Specialist Team Lead is responsible for leading a team of Retention Specialists while serving as a senior escalation point for client retention and customer experience ...

New

Express Employment Professionals

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Client Retention & Reactivation Specialist

Round Rock, TX · On-site

$20 - $25/hr

Client Retention & Reactivation Specialist | Client Success | Account Follow-Up Pay: $20-$25 per hour Location: Round Rock, TX (On-site) About the Opportunity We are seeking a proactive and detail ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

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All JobsRetention JobsRetention Jobs in Texas

Retention information

See Texas salary details

$20.5K

$57.2K

$79.7K

How much do retention jobs pay per year?

As of Aug 20, 2026, the average yearly pay for retention in Texas is $57,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What are the most commonly searched types of Retention jobs in Texas?

The most popular types of Retention jobs in Texas are:

What cities in Texas are hiring for Retention jobs?

Cities in Texas with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,173 per year, or $27.5 per hour.

Data Retention Specialist

Apolis

Dallas, TX • On-site

Other

Re-posted 5 days ago

Job description

Data Retention Specialist Plano, TX

The ideal candidate will have expertise in designing, implementing, and managing data retention policies and systems to ensure compliance with regulatory requirements and organizational standards. This role requires strong analytical skills, attention to detail, and experience with data governance frameworks. The specialist will collaborate with cross-functional teams to develop effective retention strategies, monitor data lifecycle processes, and support audits and reporting related to data retention.

Data Retention Implementation Specialist will be responsible for executing data retention implementation and remediation activities. This includes analyzing retention assessments and details provided by applications to ensure adherence to corporate policies and standards. The specialist will identify gaps or non-compliance issues related to data retention, and work with the application teams to design remediation plans to address these deficiencies. Additionally, the resource will be expected to make recommendations to improve data retention practices and minimize risks associated with the existing data retention process.

Strong knowledge of data retention regulations and compliance requirements

Experience with data governance frameworks and data lifecycle management.

Proficiency in configuring and managing data retention implementations.

Analytical skills to identify retention gaps and develop effective remediation plans.

Excellent communication and collaboration skills to work with cross-functional teams.

Certifications applicable to data retention activities:

Information Governance Professional (IGP)

Certified Records Manager (CRM)

Certified Information Professional (CIP)

Certified Data Management Professional (CDMP)

Data Governance & Stewardship Professional (DGSP)

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