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Retention Jobs in Texas (NOW HIRING)

Culligan Quench

Retention Specialist -Hybrid

Grapevine, TX · Hybrid

$48K - $58K/yr

Apply established retention pathways and approved retention solutions, leveraging consultative questioning techniques to identify which solutions address specific customer objections * Collaborate ...

Optimum

Retention Specialist

Tyler, TX

A Retention Sales Representative is responsible for saving and retaining customers who are requesting to disconnect or downgrade service. Every call is a sales opportunity that can lead to a great ...

Optimum

Retention Specialist

Tyler, TX · On-site

A Retention Sales Representative is responsible for saving and retaining customers who are requesting to disconnect or downgrade service. Every call is a sales opportunity that can lead to a great ...

GFiber

Customer Retention Specialist

Austin, TX

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

Beyond Finance

Client Retention Specialist (Remote)

Austin, TX · On-site +1

$14 - $19.25/hr

Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist ...

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All JobsRetention JobsRetention Jobs in Texas

Retention information

See Texas salary details

$20.5K

$57.2K

$79.7K

How much do retention jobs pay per year?

As of Jul 30, 2026, the average yearly pay for retention in Texas is $57,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What are the key skills and qualifications needed to thrive as a Retention Specialist, and why are they important?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What are the most commonly searched types of Retention jobs in Texas? The most popular types of Retention jobs in Texas are:
What cities in Texas are hiring for Retention jobs? Cities in Texas with the most Retention job openings:
Retention jobs near you
Infographic showing various Retention job openings in Texas as of July 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,173 per year, or $27.5 per hour.

Retention Specialist -Hybrid

Culligan Quench

Grapevine, TX • Hybrid

$48K - $58K/yr

Full-time

Posted 21 days ago

Job description

About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
 
About Culligan
There’s nothing more fundamental to life on Earth than water.  At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love.  For more information visit www.culligan.com. 
 
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results

About the Role
 
The Hybrid Retention Specialist plays a critical revenue-protection role in handling customer cancellation requests and preventing churn. This position requires strong consultative skills, empathy, and the ability to understand customer concerns, work collaboratively with internal teams to resolve barriers, and finalize modified agreements that strengthen retention.
 
The ideal candidate is commutable to our Grapevine, TX office location and will combine professional communication with execution discipline, excelling at objection handling, de-escalation, and closing conversations to move retained customers toward implementation. Success requires collaboration across Service, Operations, and Billing teams to remove friction and demonstrate renewed value within established frameworks.
 
Key Responsibilities
  • Handle incoming cancellation requests professionally and effectively, conducting empathetic discovery conversations to understand customer concerns, pain points, and retention opportunities
  • Apply established retention pathways and approved retention solutions, leveraging consultative questioning techniques to identify which solutions address specific customer objections
  • Collaborate cross-functionally with Service, Billing, and Operations teams to quickly resolve barriers to retention and prevent future churn
  • Drive conversations to closure, finalizing modified agreements and coordinating next steps to ensure smooth implementation and customer handoff
  • Maintain meticulous CRM documentation of all customer interactions, outcomes, negotiated terms, and reasoning to enable team learning and accountability
  • Consistently meet or exceed monthly retention KPIs including churn rate, renewal conversion rate, NPS targets, and SLA achievement
Required Qualifications
  • 2+ years of professional experience in sales, account management, customer retention, or customer success
  • Demonstrated ability to handle objections, de-escalate difficult conversations, and convert cancellation intent into renewals or contract modifications
  • Strong ability to drive conversations to closure, finalize agreements, and move customers toward implementation
  • Commitment to following documented processes, standard operating procedures, and established retention pathways
  • Excellent verbal and written communication skills with ability to tailor messages to different audiences
  • Strong proficiency with CRM systems (Salesforce preferred) and ability to learn new platforms quickly
  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
  • Exceptional organizational skills, ability to multi-task, and thrive in a fast-paced, results-driven environment
Preferred Qualifications
  • Experience in B2B SaaS, subscription, or recurring revenue business models
  • Familiarity with water treatment, water technology, or environmental sustainability industries
  • Experience with negotiation frameworks, pricing flexibility, or contract modification
Benefits
  • Medical, Dental, Vision which start day one
  • 401(k) match of 50% up to 6%
  • Life insurance 
  • Disability
  • Unlimited Paid Time Away
  • Parental leave
  • Additional voluntary benefits
Role Highlights
  • Hybrid work model
  • Career progression opportunities
  • Coaching and professional development
Quench offers salary, commission, benefits, and incentive awards.
We are proud to be an Equal Opportunity Employer.
 
Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.