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Retention Associate Jobs in Texas (NOW HIRING)

Wayne Farms LLC

Retention Associate 2nd Shift

Tyler, TX · On-site

$22.75/hr

SHIFT HOURS: 4:00 PM - 1:00 AM SHIFT PAY: $22.75 AN HOUR BENEFITS DAY ONE PRIMARY FUNCTION: Primarily responsible to monitor and review the progress of probationary employees throughout the training ...

Wayne Farms LLC

Retention Associate 2nd Shift

Tyler, TX · On-site

$22.75/hr

SHIFT HOURS: 4:00 PM - 1:00 AM SHIFT PAY: $22.75 AN HOUR BENEFITS DAY ONE PRIMARY FUNCTION: Primarily responsible to monitor and review the progress of probationary employees throughout the training ...

Ezee Fiber

Representative, Sales & Retention

Houston, TX · On-site

As the Representative, Sales & Retention , you will play a critical role in building a new function ... The associate is regularly required to move about the office and around the corporate campus. The ...

Beyond Finance

Client Retention Specialist (Remote)

Austin, TX · On-site +1

$14 - $19.25/hr

Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond ... High school diploma or equivalent (Associate's or Bachelor's degree is a plus) * Ability to work in ...

TIAA

Client Retention Consultant-1

Dallas, TX · On-site

$71K - $77K/yr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients ... We equip our associates with future-focused skills and AI tools that enable us to advance our ...

Beyond Finance

Client Retention Specialist (Remote)

Austin, TX · On-site +1

$14 - $19.25/hr

Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond ... High school diploma or equivalent (Associate's or Bachelor's degree is a plus) * Ability to work in ...

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Retention Associate information

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Retention jobs in Texas?

The most popular types of Retention jobs in Texas are:

What are popular job titles related to Retention Associate jobs in Texas?

For Retention Associate jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Retention Associate jobs in Texas look for?

The top searched job categories for Retention Associate jobs in Texas are:

What cities in Texas are hiring for Retention Associate jobs?

Cities in Texas with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Client Retention Associate

alliantgroup, LP

Houston, TX • On-site

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Client Retention Associate

As a client retention associate, you will gain a strong foundation in specific industries and tax, in addition to developing your critical thinking skills. You will also develop a strong understanding about our firm's mission and purpose, the professional services industry, our unique client-centric culture, and how we serve and engage our CPA partners, clients, and industry partners. You will participate in client engagement discussions and learn about a wide variety of industries, our various service lines, and business methodologies with the goal of managing current clients and re-engaging with inactive clients. You will develop service line-specific and industry-specific skills and work directly with C-level executives and CPA firms in various markets as part of a high-performance team.

As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. Alliant offers six different service lines to our clients and this role manages and re-engages with clients for all service lines.

Responsibilities:
  • Account management of existing clients
  • Proactively reach out to inactive clients to rekindle relationships and encourage their return
  • Communicate our services and educate business owners and executives on the value we can bring to their organization in the form of credits and incentives as well as other services we provide
  • Schedule client meetings, conference calls and follow-up appointments with great attention to detail
  • Track outstanding proposals and follow-up with clients until proposal is signed
  • Maintain client relationship management (CRM) database
Qualifications:
  • Bachelor's degree required
  • Preferred 1+ year of experience in a fast-paced, consultative sales role
  • Results-oriented, competitive, and driven to achieve activity and revenue goals
  • Dynamic verbal communication, robust active listening, and excellent presentation and writing skills
  • High sense of urgency with the ability to meet deadlines and changing priorities
  • Collaborative and team focused
  • Receptiveness to performance feedback within a team environment is essential
  • Proficiency with Microsoft Office Suite and other relevant software applications
  • Candidate must reside or relocate to Houston, TX

Alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group fitness classes, paid covered parking, daily allowance for onsite café and Starbucks, and more!

Do work that matters. Alliant

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