Austin, TX · On-site +1
Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform. * Call un-subscribed customers to collect feedback and conduct ...
Austin, TX · On-site +1
Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform. * Call un-subscribed customers to collect feedback and conduct ...
Austin, TX · On-site +1
$132K - $140K/yr
ABOUT THE ROLE We're hiring a Senior Retention Manager to own execution of our retention roadmap. This role reports directly to the Sr. Director of Retention. We need an operator who can step in and ...
Austin, TX · On-site +1
$132K - $140K/yr
ABOUT THE ROLE We're hiring a Senior Retention Manager to own execution of our retention roadmap. This role reports directly to the Sr. Director of Retention. We need an operator who can step in and ...
Austin, TX · On-site +1
$132K - $140K/yr
ABOUT THE ROLE We're hiring a Senior Retention Manager to own execution of our retention roadmap. This role reports directly to the Sr. Director of Retention. We need an operator who can step in and ...
Austin, TX · On-site +1
$132K - $140K/yr
ABOUT THE ROLE We're hiring a Senior Retention Manager to own execution of our retention roadmap. This role reports directly to the Sr. Director of Retention. We need an operator who can step in and ...
Austin, TX · On-site
Manage our affiliate programme on Superfiliate * Own the retention numbers that matter and report on them honestly - we don't spend ages each month on writing decks that nobody reads; we distill the ...
Quick apply
Austin, TX · On-site
Manage our affiliate programme on Superfiliate * Own the retention numbers that matter and report on them honestly - we don't spend ages each month on writing decks that nobody reads; we distill the ...
Austin, TX · On-site
Manage our affiliate programme on Superfiliate * Own the retention numbers that matter and report on them honestly - we don't spend ages each month on writing decks that nobody reads; we distill the ...
Austin, TX · On-site
Manage our affiliate programme on Superfiliate * Own the retention numbers that matter and report on them honestly - we don't spend ages each month on writing decks that nobody reads; we distill the ...
... and managing performance. * Experience supervising a team in a retention and call center environment, focusing on delivering exceptional customer service and retention efforts. * Experience ...
New
... and managing performance. * Experience supervising a team in a retention and call center environment, focusing on delivering exceptional customer service and retention efforts. * Experience ...
New
Dallas, TX · On-site
Please submit your resume here or reach out to Jennifer Clifton, Legal Recruiting & Retention Manager at recruiting@bellnunnally.com to indicate your interest.
Dallas, TX · On-site
Please submit your resume here or reach out to Jennifer Clifton, Legal Recruiting & Retention Manager at recruiting@bellnunnally.com to indicate your interest.
Please submit your resume here or reach out to Jennifer Clifton,Legal Recruiting & Retention Manager at recruiting@bellnunnally.com to indicate your interest.
Please submit your resume here or reach out to Jennifer Clifton,Legal Recruiting & Retention Manager at recruiting@bellnunnally.com to indicate your interest.
$117K - $122K/yr
With general direction from the Supervisor or Area Retention Manager, the Associate Account Manager Team Lead (The Team Lead) utilizes a hands-on, professional, and customer-service oriented approach ...
$117K - $122K/yr
With general direction from the Supervisor or Area Retention Manager, the Associate Account Manager Team Lead (The Team Lead) utilizes a hands-on, professional, and customer-service oriented approach ...
$117K - $122K/yr
With general direction from the Supervisor or Area Retention Manager, the Associate Account Manager Team Lead (The Team Lead) utilizes a hands-on, professional, and customer-service oriented approach ...
$117K - $122K/yr
With general direction from the Supervisor or Area Retention Manager, the Associate Account Manager Team Lead (The Team Lead) utilizes a hands-on, professional, and customer-service oriented approach ...
Recruiting and retaining staff. * Interpreting the strategy of top-level management and translating it into everyday policies. * Developing and implementing day-to-day routines for a team, department ...
Recruiting and retaining staff. * Interpreting the strategy of top-level management and translating it into everyday policies. * Developing and implementing day-to-day routines for a team, department ...
Irving, TX · On-site
Manage escalated customer concerns, billing disputes, service-related issues, and cancellation ... Analyze retention reports, customer trends, churn drivers, and performance data to identify gaps ...
Quick apply
Irving, TX · On-site
Manage escalated customer concerns, billing disputes, service-related issues, and cancellation ... Analyze retention reports, customer trends, churn drivers, and performance data to identify gaps ...
Grapevine, TX · Hybrid
$48K - $58K/yr
Apply established retention pathways and approved retention solutions, leveraging consultative ... Maintain meticulous CRM documentation of all customer interactions, outcomes, negotiated terms, and ...
Quick apply
Grapevine, TX · Hybrid
$48K - $58K/yr
Apply established retention pathways and approved retention solutions, leveraging consultative ... Maintain meticulous CRM documentation of all customer interactions, outcomes, negotiated terms, and ...
Apply established retention pathways and approved retention solutions, leveraging consultative ... Maintain meticulous CRM documentation of all customer interactions, outcomes, negotiated terms, and ...
Apply established retention pathways and approved retention solutions, leveraging consultative ... Maintain meticulous CRM documentation of all customer interactions, outcomes, negotiated terms, and ...
Austin, TX · On-site
Recruiting and retaining staff. * Interpreting the strategy of top-level management and translating it into everyday policies. * Developing and implementing day-to-day routines for a team, department ...
Austin, TX · On-site
Recruiting and retaining staff. * Interpreting the strategy of top-level management and translating it into everyday policies. * Developing and implementing day-to-day routines for a team, department ...
Schertz, TX · On-site
$30K - $64K/yr
This role owns client retention, relationship management, and account rounding you're the person who notices a client is at risk before they do, and who turns a routine renewal call into an ...
Quick apply
Schertz, TX · On-site
$30K - $64K/yr
This role owns client retention, relationship management, and account rounding you're the person who notices a client is at risk before they do, and who turns a routine renewal call into an ...
$20 - $25/hr
Our client is seeking a Retention Specialist in Colleyville, Texas . In this rewarding role, you ... Excellent time management skills and attention to detail * High School Diploma or equivalent
Quick apply
$20 - $25/hr
Our client is seeking a Retention Specialist in Colleyville, Texas . In this rewarding role, you ... Excellent time management skills and attention to detail * High School Diploma or equivalent
Austin, TX · On-site
$35 - $65/hr
The Head Coach partners closely with Studio Managers and regional leadership to align fitness operations with sales, retention, and overall business objectives. Through consistent observation ...
Austin, TX · On-site
$35 - $65/hr
The Head Coach partners closely with Studio Managers and regional leadership to align fitness operations with sales, retention, and overall business objectives. Through consistent observation ...
$20 - $25/hr
Our client is seeking a Retention Specialist in Colleyville, Texas . In this rewarding role, you ... Excellent time management skills and attention to detail * High School Diploma or equivalent
Quick apply
$20 - $25/hr
Our client is seeking a Retention Specialist in Colleyville, Texas . In this rewarding role, you ... Excellent time management skills and attention to detail * High School Diploma or equivalent
Cedar Park, TX · On-site
$35 - $65/hr
The Head Coach partners closely with Studio Managers and regional leadership to align fitness operations with sales, retention, and overall business objectives. Through consistent observation ...
Quick apply
Cedar Park, TX · On-site
$35 - $65/hr
The Head Coach partners closely with Studio Managers and regional leadership to align fitness operations with sales, retention, and overall business objectives. Through consistent observation ...
To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.
A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.
Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.
Full-time
Re-posted 4 days ago
