ZipRecruiter

Log In

1

Retention Manager Jobs in Texas (NOW HIRING)

Express Employment Professionals

Be Seen First

Client Retention & Reactivation Specialist

Round Rock, TX · On-site

$20 - $25/hr

Client Retention & Reactivation Specialist | Client Success | Account Follow-Up Pay: $20-$25 per ... This role is a strong entry point into client success, account management, or inside sales career ...

Orangetheory Fitness

Head Coach

San Antonio, TX · On-site

$35 - $65/hr

The Head Coach partners closely with Studio Managers and regional leadership to align fitness operations with sales, retention, and overall business objectives. Through consistent observation ...

Ezee Fiber

Representative, Sales & Retention

Houston, TX · On-site

As the Representative, Sales & Retention , you will play a critical role in building a new function ... Basic computer proficiency, including CRM systems and call center software. * Ability to multitask ...

Ezee Fiber

Representative, Sales & Retention

Houston, TX · On-site

As the Representative, Sales & Retention , you will play a critical role in building a new function ... Basic computer proficiency, including CRM systems and call center software. * Ability to multitask ...

Beyond Finance

Client Retention Specialist (Remote)

Austin, TX · On-site +1

$14 - $19.25/hr

Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly ... Retain Clients: Collaborate with clients to develop customized solutions that align with their ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Manage inbound contacts from customers intending to cancel, working proactively to retain their business. * Consistently meet or exceed target save rates and revenue retention metrics in a ...

Beyond Finance

Client Retention Specialist (Remote)

Austin, TX · On-site +1

$14 - $19.25/hr

Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly ... Retain Clients: Collaborate with clients to develop customized solutions that align with their ...

Gfiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Manage inbound contacts from customers intending to cancel, working proactively to retain their business. * Consistently meet or exceed target save rates and revenue retention metrics in a ...

previous pagenext page

Showing results 21-40

All JobsRetention JobsRetention Manager JobsRetention Manager Jobs in Texas

Retention Manager information

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the most commonly searched types of Retention jobs in Texas?

The most popular types of Retention jobs in Texas are:

What are popular job titles related to Retention Manager jobs in Texas?

For Retention Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Texas look for?

The top searched job categories for Retention Manager jobs in Texas are:

What cities in Texas are hiring for Retention Manager jobs?

Cities in Texas with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution.

Client Retention & Reactivation Specialist

Express Employment Professionals

Round Rock, TX • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Job Title: Client Retention & Reactivation Specialist | Client Success | Account Follow-Up
Pay: $20–$25 per hour
Location: Round Rock, TX (On-site)


About the Opportunity

We are seeking a proactive and detail-oriented Client Retention & Reactivation Specialist to reconnect with inactive clients, rebuild relationships, and drive renewed business activity. This role is ideal for someone who enjoys outbound communication, customer engagement, and relationship building in a professional B2B environment. This role is a strong entry point into client success, account management, or inside sales career paths


You’ll play a key role in identifying client needs, gathering valuable feedback, and helping bring clients back into active service.

Key Responsibilities

  • Contact inactive or former clients via phone and email to reintroduce services
  • Identify reasons for inactivity and clearly document customer feedback
  • Encourage clients to restart services, request work, or reconnect with internal teams
  • Maintain accurate records of outreach, responses, and follow-up actions in CRM systems
  • Provide clients with information on services, timelines, and processes
  • Escalate qualified opportunities, questions, and concerns to appropriate team members
  • Follow outreach scripts and templates while personalizing communication
  • Track activity and prepare updates on engagement, trends, and opportunities

Qualifications

  • Experience in client retention, inside sales, account follow-up, or administrative outreach
  • Strong written and verbal communication skills
  • Comfortable making outbound calls and sending professional follow-up emails
  • Strong listening skills and ability to capture accurate information
  • Highly organized with the ability to manage follow-up tasks
  • Basic computer skills (Outlook, Excel, Teams, CRM systems)
  • Professional, dependable, and customer-focused approach

Preferred Skills

  • Experience in client retention, reactivation campaigns, or lead generation
  • Familiarity with CRM tools such as Salesforce or similar systems
  • Ability to prioritize outreach from structured call lists
  • Experience working with business customers in a professional environment
  • Exposure to service-based, compliance-driven, or recurring revenue industries is a plus

Success Metrics

  • Number of inactive clients contacted and engaged
  • Qualified conversations and follow-up opportunities created
  • Clients successfully reactivated or transitioned to sales teams
  • Accuracy and completeness of CRM notes and activity tracking

Benefits and Perks

  • Competitive hourly pay
  • Clear path to long-term employment and career growth
  • Valuable experience in customer success, inside sales, and account management
  • Supportive, team-oriented work environment
  • Opportunity to build communication, sales, and CRM skills
  • Stable, structured role with defined goals and measurable impact


Apply today to grow your career in a high-impact, customer-focused role!

Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

FacebookTwitter

View All Express Employment Professionals Jobs