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Retention Manager Jobs in Texas (NOW HIRING)

Marathon-Personnel

Leasing Manager

Houston, TX

Responsible for the overall success of the property, including meeting goaIs, occupancy and retention, managing expenses, and other performance expectations * Support organizational objectives by ...

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Retention Manager information

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the most commonly searched types of Retention jobs in Texas?

The most popular types of Retention jobs in Texas are:

What are popular job titles related to Retention Manager jobs in Texas?

For Retention Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Texas look for?

The top searched job categories for Retention Manager jobs in Texas are:

What cities in Texas are hiring for Retention Manager jobs?

Cities in Texas with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution.

Customer Success & Retention Specialist

Dynamic SLR, Inc.

Richardson, TX • On-site

$60K/yr

Full-time

PTO

Re-posted 9 days ago

Job description

At Dynamic EcoHome, we're redefining home energy efficiency through solar, battery storage, and smart home upgrades that empower homeowners to live sustainably and comfortably. Our mission goes beyond installation. It's about creating lasting relationships and ensuring every customer continues to feel supported long after their system is up and running.
We're growing rapidly and seeking a Customer Success & Retention Specialist to join our team. This role plays a key part in keeping our customers happy, informed, and confident in their investment, turning every interaction into a long-term partnership.
Customer Retention & Relationship Management
  • Develop and execute strategies to enhance satisfaction and minimize cancellations.
  • Build meaningful, ongoing relationships through consistent and personalized communication.
  • Analyze customer feedback to identify trends and drive continuous improvement.

Proactive Customer Engagement
  • Conduct check-ins and discovery calls to understand customer needs and ensure a positive experience.
  • Educate customers on warranties, incentives, and available services to help them maximize their investment.
  • Encourage customers to share positive reviews on Google, BBB, and other platforms to enhance our reputation.

Project & Case Management
  • Manage customer cases in Salesforce, ensuring thorough documentation, accurate tracking, and on-time follow-up.
  • Support project execution by monitoring timelines, budgets, and customer communications.
  • Process reimbursements, credits, and invoices for escalated cases when needed.

Customer Education & Engagement
  • Conduct discovery and retention calls to understand customer needs and ensure satisfaction.
  • Educate homeowners on warranties, incentives, and service offerings to promote confidence and clarity.
  • Request and encourage customers to leave reviews on Google,BBB, and other platforms to enhance Dynamic EcoHome's reputation.

Case & Project Coordination
  • Manage customer cases in Salesforce, ensuring timely updates and accurate documentation.
  • Support project progress by monitoring communication milestones and ensuring customer expectations are met.
  • Coordinate with internal teams to ensure seamless service delivery and a smooth handoff between departments.

Collaboration & Continuous Improvement
  • Partner with operations, finance, and service teams to develop tools and workflows that improve the customer journey.
  • Share insights and feedback to enhance retention programs and overall service quality.

What You Bring
  • 2+ years of experience in customer success, retention, or service (experience in solar, energy, or home improvement preferred).
  • Strong communication and problem-solving skills with a calm, customer-first mindset.
  • Experience managing cases in Salesforce or similar CRM platforms.
  • Ability to balance multiple priorities and collaborate effectively across departments.
  • A passion for helping customers succeed and for building lasting relationships.

Compensation & Benefits
  • $60,000 annual base + commission ($5-7 per kW installed on projects)
  • Opportunities for advancement and performance-based incentives
  • Paid time off, holidays, and a comprehensive benefits package
  • A collaborative, mission-driven environment focused on innovation and growth

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