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Retention Jobs in Ohio (NOW HIRING)

Oakmont Education

Retention Specialist

Lorain, OH · On-site

Job Purpose The Retention Specialist will have a building-wide focus to assist a diverse student population in developing and realizing their goals. The primary focus for this position is to be the ...

Oakmont Education

Retention Specialist

Middletown, OH · On-site

Job Type Full-time Description Job Purpose The Retention Specialist will have a building-wide focus to assist a diverse student population in developing and realizing their goals. The primary focus ...

Oakmont Education LLC

Retention Specialist

Lorain, OH · On-site

Job Purpose The Retention Specialist will have a building-wide focus to assist a diverse student population in developing and realizing their goals. The primary focus for this position is to be the ...

Oakmont Education

Retention Specialist

Lorain, OH

Description Job Purpose The Retention Specialist will have a building-wide focus to assist a diverse student population in developing and realizing their goals. The primary focus for this position is ...

thecenters

Retention Specialist

Cleveland, OH

This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...

The Centers

Retention Specialist

Cleveland, OH · On-site

$19.23/hr

This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...

thecenters

Retention Specialist

Cleveland, OH

This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...

thecenters

Retention Specialist

Cleveland, OH

This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...

Cogeco

Specialist, Retention

Columbus, OH

The retention team is responsible for engaging and retaining customers requesting to voluntarily disconnect or downgrade services through inbound and outbound efforts by reselling the value of ...

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an ...

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All JobsRetention JobsRetention Jobs in Ohio

Retention information

See Ohio salary details

$20.9K

$58.3K

$81.3K

How much do retention jobs pay per year?

As of Jul 29, 2026, the average yearly pay for retention in Ohio is $58,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $70,800.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What are the key skills and qualifications needed to thrive as a Retention Specialist, and why are they important?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What are the most commonly searched types of Retention jobs in Ohio? The most popular types of Retention jobs in Ohio are:
What cities in Ohio are hiring for Retention jobs? Cities in Ohio with the most Retention job openings:
Retention jobs near you
Infographic showing various Retention job openings in Ohio as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $58,342 per year, or $28 per hour.
Retention Specialist

Retention Specialist

Oakmont Education LLC

Liberty Township, OH • On-site

Full-time

Posted 10 days ago

Job description

Description:

Job Purpose

The Retention Specialist will have a building-wide focus to assist a diverse student population in developing and realizing their goals. The primary focus for this position is to be the point person for the building’s retention culture. They will monitor daily attendance, managed attendance thresholds, develop absence intervention plans and conduct/facilitate absence intervention meetings. They will conduct home visits when applicable and develop and plan programming designed to push retention.


Duties and Responsibilities

Primary job duties and responsibilities:

  • Serves as the point person for the building’s student retention strategies and culture.
  • Manage students building-wide, with identified retention outcomes;
  • Facilitate and implement a prescriptive holistic intervention plans;
  • Work with other staff to ensure students are receiving applicable academic and social interventions;
  • Monitor daily attendance
  • Manage attendance thresholds Create connections with students
  • Maintain accurate records and data tracking of students;
  • Develop and implement a robust communication plan to facilitate outreach with students
  • Assess institutional data and make recommendations for retention planning and implementation to increase retention
  • Create informal engagement opportunities to aid with student retention through participation in student-based activities by serving as a mentor/advisor to key student groups;
  • Assist the Director with the planning and implementation of measurable and actionable retention strategies for student
  • Support academically at-risk students
  • Work in a team environment with the student support staff to promote student success through improved processes, programmatic offerings and outreach campaigns
  • Handle confidential student information with tact, discretion and in compliance with FERPA regulations.
  • Review student records for retention issues; follow up on progress through personal contact (including home visits) and correspondence.
  • Performs other job-related duties as assigned.


Qualifications, Education and Experience

Necessary and desirable qualifications include, but are not limited to, the following:

  • Knowledge of DASL/Progress Book reports,
  • Knowledge of State of Ohio Attendance standards and laws
  • Knowledge of student development theories and how to apply them in an academic environment.
  • Excellent commitment to customer service
  • Superior time management skills to effectively oversee multiple ongoing projects.
  • The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
  • Excellent interpersonal communication skills (written, oral and presentation)
  • Strong interpersonal skills, including conflict management.
  • Education Preferred:
  • Bachelor's degree and two (2) years of related professional work experience
  • Experience preferred:
  • Two (2) years' experience in K-12 education, in a student-focused role,

Working Conditions

This job is performed in a generally clean and healthy environment. May work with challenging students at times.


Physical Requirements

The usual and customary methods of performing the job’s functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; and significant fine finger dexterity.


Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.


Supervision Received

Occasional, minimal guidance, but follows established work methods.


Direct Reports

None.


Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job. However, this job description is not intended to be an exhaustive list of responsibilities, duties, qualifications, or physical demands associated with the position.


Requirements:


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