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Director Retention Jobs in Ohio (NOW HIRING)

Oakmont Education

Retention Specialist

Middletown, OH · On-site

Create informal engagement opportunities to aid with student retention through participation in student-based activities by serving as a mentor/advisor to key student groups; * Assist the Director ...

Oakmont Education

Retention Specialist

Middletown, OH · On-site

Create informal engagement opportunities to aid with student retention through participation in student-based activities by serving as a mentor/advisor to key student groups; * Assist the Director ...

thecenters

Retention Specialist

Cleveland, OH

This Retention Specialist position plays an important role in advancing our mission and supporting ... Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and ...

thecenters

Retention Specialist

Cleveland, OH

This Retention Specialist position plays an important role in advancing our mission and supporting ... Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and ...

The Centers

Retention Specialist

Cleveland, OH · On-site

Retention Specialist At The Centers, meaningful work is grounded in a culture where people feel ... Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and ...

The Centers

Retention Specialist

Cleveland, OH · On-site

$19.23/hr

This Retention Specialist position plays an important role in advancing our mission and supporting ... Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and ...

thecenters

Retention Specialist

Cleveland, OH

This Retention Specialist position plays an important role in advancing our mission and supporting ... Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and ...

EchoStar

Call Center Retention Rep - Remote

Columbus, OH · On-site

$16/hr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a ...

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Director Retention information

What does a director retention do?

A Director of Retention is responsible for developing and implementing strategies to retain customers or clients and reduce churn. They analyze customer data, identify reasons for attrition, and work cross-functionally to improve customer satisfaction and loyalty. This role often involves leading a team, setting retention goals, and collaborating with marketing, sales, and product departments to enhance the customer experience. The Director of Retention plays a key part in maximizing long-term value from existing customers and ensuring sustained business growth.

What are the key skills and qualifications needed to thrive as a director retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analytics, and retention strategy, usually backed by a bachelor's or master's degree in business, marketing, or a related field. Proficiency with CRM platforms, customer segmentation tools, and data visualization software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and tailor retention initiatives effectively. These competencies are vital to drive customer loyalty, reduce churn, and achieve sustainable business growth.

What are the primary challenges a director retention faces when implementing new customer loyalty initiatives?

A Director of Retention often encounters challenges such as aligning cross-functional teams, integrating new technologies with existing systems, and accurately measuring the impact of loyalty programs. Navigating resistance to change, both internally and from customers, is common, as is maintaining personalized engagement at scale. Success in this role requires strong project management skills, the ability to analyze customer data, and effective communication across marketing, product, and customer service teams.

What is the difference between Director Retention vs HR Manager?

AspectDirector RetentionHR Manager
Primary FocusDeveloping retention strategies and reducing turnover at an organizational levelManaging overall HR functions, including recruitment, employee relations, and compliance
Required CredentialsBachelor's degree, experience in HR or talent management, strong communication skillsBachelor's or master's degree in HR, Business, or related field, HR certifications often preferred
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaborationHR departments, employee engagement activities, policy development

While both roles focus on employee management, the Director Retention specializes in strategies to retain talent and reduce turnover, often working at a strategic level. The HR Manager oversees broader HR functions, including recruitment, compliance, and employee relations, with retention being one component of their responsibilities.

What are the most commonly searched types of Retention jobs in Ohio?

The most popular types of Retention jobs in Ohio are:

What are popular job titles related to Director Retention jobs in Ohio?

For Director Retention jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Director Retention jobs in Ohio look for?

The top searched job categories for Director Retention jobs in Ohio are:

Director Retention jobs near you
Infographic showing various Director Retention job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Retention Specialist

Oakmont Education LLC

Middletown, OH • On-site

Full-time

Re-posted 16 days ago

Job description

Description:

Job Purpose

The Retention Specialist will have a building-wide focus to assist a diverse student population in developing and realizing their goals. The primary focus for this position is to be the point person for the building’s retention culture. They will monitor daily attendance, managed attendance thresholds, develop absence intervention plans and conduct/facilitate absence intervention meetings. They will conduct home visits when applicable and develop and plan programming designed to push retention.


Duties and Responsibilities

Primary job duties and responsibilities:

  • Serves as the point person for the building’s student retention strategies and culture. 
  • Manage students building-wide, with identified retention outcomes; 
  • Facilitate and implement a prescriptive holistic intervention plans; 
  • Work with other staff to ensure students are receiving applicable academic and social interventions;
  • Monitor daily attendance 
  • Manage attendance thresholds Create connections with students 
  • Maintain accurate records and data tracking of students; 
  • Develop and implement a robust communication plan to facilitate outreach with students
  • Assess institutional data and make recommendations for retention planning and implementation to increase retention
  • Create informal engagement opportunities to aid with student retention through participation in student-based activities by serving as a mentor/advisor to key student groups; 
  • Assist the Director with the planning and implementation of measurable and actionable retention strategies for student 
  • Support academically at-risk students 
  • Work in a team environment with the student support staff to promote student success through improved processes, programmatic offerings and outreach campaigns 
  • Handle confidential student information with tact, discretion and in compliance with FERPA regulations. 
  • Review student records for retention issues; follow up on progress through personal contact (including home visits) and correspondence.
  • Performs other job-related duties as assigned.


Qualifications, Education and Experience

Necessary and desirable qualifications include, but are not limited to, the following:

  • Knowledge of DASL/Progress Book reports,
  • Knowledge of State of Ohio Attendance standards and laws
  • Knowledge of student development theories and how to apply them in an academic environment.
  • Excellent commitment to customer service
  • Superior time management skills to effectively oversee multiple ongoing projects.
  • The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
  • Excellent interpersonal communication skills (written, oral and presentation)
  • Strong interpersonal skills, including conflict management.
  • Education Preferred:
  • Bachelor's degree and two (2) years of related professional work experience
  • Experience preferred:
  • Two (2) years' experience in K-12 education, in a student-focused role,

Working Conditions

This job is performed in a generally clean and healthy environment. May work with challenging students at times. 


Physical Requirements

The usual and customary methods of performing the job’s functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; and significant fine finger dexterity. 


Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.


Supervision Received

Occasional, minimal guidance, but follows established work methods.


Direct Reports

None.


Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job. However, this job description is not intended to be an exhaustive list of responsibilities, duties, qualifications, or physical demands associated with the position.


Requirements:


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