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Retention Jobs in Ohio (NOW HIRING)

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an ...

Uakron

Retention Coordinator

Akron, OH · On-site

Provide retention initiatives and help students achieve their educational goals by offering academic, personal, and career support throughout their collegiate journey. Act as a liaison to campus ...

UAkron

Retention Coordinator

Akron, OH · On-site

Provide retention initiatives and help students achieve their educational goals by offering academic, personal, and career support throughout their collegiate journey. Act as a liaison to campus ...

EchoStar

Call Center Retention Rep - Remote

Columbus, OH · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

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Showing results 21-40

All JobsRetention JobsRetention Jobs in Ohio

Retention information

See Ohio salary details

$20.9K

$58.3K

$81.3K

How much do retention jobs pay per year?

As of Aug 10, 2026, the average yearly pay for retention in Ohio is $58,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $70,800.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and loyal to a company. Roles often include analyzing data, implementing engagement programs, and using tools like CRM software to improve retention rates. These positions typically require strong communication and analytical skills.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What are the most commonly searched types of Retention jobs in Ohio? The most popular types of Retention jobs in Ohio are:
What cities in Ohio are hiring for Retention jobs? Cities in Ohio with the most Retention job openings:
Retention jobs near you
Infographic showing various Retention job openings in Ohio as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $58,342 per year, or $28 per hour.

Order Retention Specialist

Enthusiast Auto Holdings

Wadsworth, OH • On-site

Other

Re-posted 14 days ago

Job description

Job Type
Full-time
Description
Order Retention Specialist
Wadsworth, OH Sales
Description
The Order Retention Specialist is a vital link between our customers and their product. Your primary mission is to minimize order cancellations and reduce customer churn by turning "no" into "yes." You will proactively manage the order backlog, identify potential friction points in the fulfillment process, and work directly with customers to provide creative solutions-such as alternative product suggestions-to ensure their project stays on track.
This is not just a support role; it is a strategic "save" position that requires high-level negotiation, empathy, and a deep understanding of our product offerings to maintain high customer lifetime value.
Schedule:

  • Monday - Friday, 9:00am - 5:30pm
Key Responsibilities
  • Proactive Retention: Monitor the order backlog to identify at-risk orders (e.g., long lead times or backordered items) and implement "save" plans to prevent cancellations.
  • Strategic Substitution: Review delayed orders to identify and offer alternative in-stock products, minimizing wait times and ensuring customer satisfaction.
  • Issue Resolution: Act as the primary point of contact for complex complaints and shipping delays, negotiating solutions that prevent returns or churn.
  • Multi-Channel Communication: Manage high-volume customer interactions via phone, email, and live chat with a focus on persuasion and rapport-building.
  • Cross-Functional Collaboration: Work closely with Sales, Purchasing, and Fulfillment departments to provide transparent updates to customers regarding order ETAs.
Required Skills and Qualifications
  • Communication Mastery: Exceptional verbal and written skills with the ability to remain calm and professional during stressful situations.
  • Problem-Solving Prowess: Ability to think critically on the fly to turn a negative customer experience into a positive brand win.
  • Technical Proficiency: Strong experience with CRM software and general computer skills.
  • Empathy & Persistence: A genuine desire to help fellow enthusiasts coupled with the "grit" required to meet retention targets.
  • Automotive Knowledge: A passion for European cars and a general understanding of automotive parts is highly preferred to effectively suggest alternative solutions.
What Success Looks Like:
  • Ensuring that all orders in the backlog have been reviewed, and alternative products are being suggested in order to reduce overall cancellation rate while improving customer experience.
  • Identifying root cause and developing plans to limit repeat issues.
Requirements
  • Retail Experience
  • Deep understanding of automotive systems (braking, suspension, etc.)
  • Positive and upbeat attitude
  • Excellent computer and data entry skills

We are looking for a candidate that is highly motivated, driven, customer centric, strong skills in communication. To be successful you must fulfill and promote our core values of communication-transparency-trust-collaboration-respect, and able to take/receive constructive feedback.

Apply