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Retention Jobs in Ohio (NOW HIRING)

EchoStar

Call Center Retention Rep - Remote

Columbus, OH · On-site

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

EchoStar

Call Center Retention Rep - Remote

Columbus, OH · On-site

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

EchoStar

Call Center Retention Rep - Remote

Columbus, OH · On-site

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

Goosehead

Manager - Enterprise Retention

Westlake, OH · On-site

The Manager - Enterprise Retention leads a highperforming team responsible for preserving client relationships, mitigating cancellations, and driving longterm policy retention across the organization.

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Showing results 21-40

All JobsRetention JobsRetention Jobs in Ohio

Retention information

See Ohio salary details

$20.9K

$58.3K

$81.3K

How much do retention jobs pay per year?

As of Sep 12, 2026, the average yearly pay for retention in Ohio is $58,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $70,800.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What are the most commonly searched types of Retention jobs in Ohio?

The most popular types of Retention jobs in Ohio are:

What cities in Ohio are hiring for Retention jobs?

Cities in Ohio with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Ohio as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $58,342 per year, or $28 per hour.

Enterprise Retention Specialist I

Columbus, OH

Goosehead
See more jobs at Gooseheadexternal

Full-time

Re-posted 4 days ago

Job description

The Retention Specialist I is an entry-level role responsible for re-marketing existing clients whose policies are expiring, experiencing premium increases, or facing adverse underwriting actions. This position blends sales expertise with high-touch service execution to ensure clients remain optimally placed with the right coverage solutions. Specialists conduct reshops, present alternative policy options, and proactively identify opportunities to cross-sell additional products. The role is central to preserving client relationships, stabilizing retention outcomes, and supporting agency revenue growth.

The Retention Specialist I serves as a front-line resource for clients requiring policy review, remarketing, or cancellation mitigation. When a client is price-sensitive or impacted by underwriting changes, the specialist evaluates available carrier options, reshops the policy, and presents tailored solutions that align with the client's needs. This role requires balancing consultative sales skills with the precision and care of a service professional.

Specialists follow established workflows, scripts, and compliance standards while developing deeper insurance knowledge and autonomy. They are expected to identify cross-sell opportunities that enhance coverage and contribute to agency revenue. Performance is measured through retention outcomes, productivity metrics, and the ability to deliver a positive client experience during moments of potential attrition.

Job Responsibilities:

Conduct outbound and inbound interactions with clients requiring policy reshops, renewal reviews, or cancellation mitigation
Evaluate client needs and present alternative policy options when price sensitivity or underwriting changes occur
Execute reshops across multiple carriers, ensuring accurate quoting and appropriate placement
Deliver a conciergelevel service experience while applying sales techniques to retain and grow accounts
Identify and pursue crosssell opportunities that enhance client coverage and agency revenue
Document all interactions, outcomes, and next steps in agency systems
Follow established scripts, workflows, and compliance guidelines
Maintain active state insurance license and complete required training
Collaborate with team members and leadership to meet retention and productivity goals

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