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Retention Jobs in Virginia (NOW HIRING)

Girl Scout Council of the Nation's Capital

$2.0K/wk

What You'll Do As a Membership Retention Specialist, you'll serve as a trusted partner and problem-solver for troop volunteers and families. You'll develop and carry out strategies to retain and ...

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$21.8K

$60.8K

$84.8K

How much do retention jobs pay per year?

As of Sep 10, 2026, the average yearly pay for retention in Virginia is $60,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $73,900.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What are the most commonly searched types of Retention jobs in Virginia?

The most popular types of Retention jobs in Virginia are:

What cities in Virginia are hiring for Retention jobs?

Cities in Virginia with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Virginia as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,841 per year, or $29.3 per hour.

Membership Retention Specialist

Manassas, VA • On-site

GIRL SCOUT COUNCIL OF THE NATIONS CAPITAL
51 - 200 employees
Learn more about GIRL SCOUT COUNCIL OF THE NATIONS CAPITALexternal

$52K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Do you excel at building relationships, solving problems, and helping others succeed? Are you passionate about creating a sense of belonging and empowering volunteers to make a difference? If so, you might be the perfect fit for our team!
Girl Scouts Nation's Capital is seeking a Membership Retention Specialist to strengthen and support the vibrant network of volunteers and members who make Girl Scouting possible. In this role, you'll help ensure that every Girl Scout-youth and adult alike-has a positive, lasting experience.
What You'll Do
As a Membership Retention Specialist, you'll serve as a trusted partner and problem-solver for troop volunteers and families. You'll develop and carry out strategies to retain and support members, helping them stay engaged and inspired year after year. Whether you're mentoring new volunteers, facilitating conflict resolution, or leading a local meeting, your work will help strengthen the foundation of Girl Scouting in your community.
Each day offers new opportunities to connect with people, share solutions, and celebrate success. You'll collaborate closely with staff and volunteers to build sustainable membership, ensuring Girl Scouts continue to grow in courage, confidence, and character through meaningful experiences.
Key Responsibilities
  • Develop and implement annual retention strategies to meet membership goals for youth and adults in the assigned area.
  • Build strong, supportive relationships with volunteers through regular communication, coaching, and encouragement.
  • Assist new troops with onboarding and provide ongoing guidance throughout their first year to ensure a positive volunteer experience.
  • Partner with community leaders and volunteers to maintain a strong service unit structure-helping fill key roles and supporting volunteer-led operations.
  • Represent the council at local volunteer meetings, sharing important updates, initiatives, and seasonal reminders.
  • Collaborate with colleagues, including Membership Recruitment Specialists, to ensure new members are successfully placed and retained in troops.
  • Address and mediate minor conflicts or challenges with sensitivity and professionalism, ensuring alignment with the council's values and policies.
  • Use Salesforce to manage communications, track outreach efforts, and monitor progress toward key performance indicators.
  • Provide exceptional customer service to all members and volunteers, fostering an inclusive and welcoming environment for all.

What We're Looking For
You're an excellent communicator and natural relationship-builder who thrives on helping others succeed. You can balance empathy with accountability, and you take pride in seeing the people you support feel confident and valued. You're organized, adaptable, and motivated by mission-driven work that has a lasting impact.
You should have:
  • Strong interpersonal, written, and verbal communication skills.
  • A genuine enthusiasm for the Girl Scout mission and a commitment to fostering belonging.
  • The ability to plan and carry out independent work to meet measurable goals.
  • Comfort working directly with both youth and adults.
  • Flexibility to work evenings and weekends regularly (about 3 evenings per week most of the year).
  • Proficiency with technology tools (Microsoft Office or Google Suite); Salesforce experience a plus.
  • A valid driver's license and reliable transportation for daily travel within the region.

Bonus Points
  • Bilingual skills in English and at least one of the following languages: Spanish, Farsi, Arabic, Hindi, Urdu, Bengali, or Korean.
  • Experience supporting volunteers or managing community-based programs.
  • Previous involvement with Girl Scouts or similar youth-serving organizations.

Some of Our Benefits
  • 100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available).
  • 3% employer contribution to 403(b), plus additional 2% match.
  • Generous paid leave benefits.
  • Paid holidays/office closures include: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31. The Presidential Inauguration Day is also an observed holiday on January 20th every four years. One floating holiday, annually.
  • A vibrant workplace with a diverse staff who are dedicated to a common mission to make a difference in our community through Girl Scouting. Click here to read our bi-monthly staff newsletter to take a closer look.

Find out more about our commitment to Diversity, Equity, Inclusion, and Accessibility at this link.
The starting salary range for this position is $52,000 to $55,000. Candidates who are fluent in a key language (Spanish, Farsi, Arabic, Hindi, Urdu, Bengali, or Korean) may be eligible for a $2,000 pay differential added to the starting salary.
About Us
At Girl Scouts Nation's Capital, we believe in the power of youth leadership. Our mission is to build Girl Scouts of courage, confidence, and character who make the world a better place. We serve over 45,000 youth and 31,000 adult members across the District of Columbia and 25 counties in Maryland, Virginia, and West Virginia. We are dedicated to creating a vibrant and inclusive community where youth can thrive, learn new skills, and discover their leadership potential.

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