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Retention Jobs in Virginia (NOW HIRING)

Foundever

$17.50/hr

Retention Associate Foundever is hiring Retention Customer Service Associates in Wise, VA! We invest in our people by providing paid training along with growth and development opportunities. For ...

Wolters Kluwer

Sales Business Retention Rep

Richmond, VA · On-site

$50K - $57K/yr

This role partners closely with customers and internal teams to drive adoption, retention, and long‑term relationship success through proactive, structured engagement. CSMs manage a portfolio of ...

Foundever

Retention Customer Service Associate

Wise, VA · On-site

$17.50/hr

Retention Associate Foundever is hiring Retention Customer Service Associates in Wise, VA! We invest in our people by providing paid training along with growth and development opportunities. For ...

Intrepidgs

Bio-Retention Pond Inspector

Mclean, VA

As the Bio-Retention Pond Inspector , you will support environmental compliance, stormwater management, and sustainable infrastructure operations. This position is responsible for the inspection ...

Intrepid

Bio-Retention Pond Inspector

Mclean, VA · On-site

As the Bio-Retention Pond Inspector , you will support environmental compliance, stormwater management, and sustainable infrastructure operations. This position is responsible for the inspection ...

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Showing results 41-60

All JobsRetention JobsRetention Jobs in Virginia

Retention information

See Virginia salary details

$21.8K

$60.8K

$84.8K

How much do retention jobs pay per year?

As of Sep 10, 2026, the average yearly pay for retention in Virginia is $60,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $73,900.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What are the most commonly searched types of Retention jobs in Virginia?

The most popular types of Retention jobs in Virginia are:

What cities in Virginia are hiring for Retention jobs?

Cities in Virginia with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Virginia as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,841 per year, or $29.3 per hour.

Retention Customer Service Associate

On-site

Foundever
Strategic Planning Consulting Services • 10K+ employees
Learn more about Foundeverexternal

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Key responsibilities

  • Verify customer identity, authenticate account holders, and obtain required consents while protecting sensitive information.

  • Explore customer needs, assess service experience, and identify eligible offers to prevent cancellations and promote product fit.

  • Execute plan changes, process credits or adjustments, and handle order and account actions with confirmation and documentation.

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

Retention Associate

Foundever is hiring Retention Customer Service Associates in Wise, VA! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by helping prevent customer cancellations, resolving concerns, reinforcing product value, and offering the best-fit solutions to keep customers engaged.

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location Requirements

Must live within the commuting range and be able to work on site at 10431 Pinnacle Drive, Wise, VA. 24293

Benefits
  • Pay: $17.50/hour
  • Weekends Off!
  • 100% paid training
  • Dedicated time for skill development 
  • Benefits including medical, dental, life, and vision insurance
  • Employee Assistance Program (EAP)
  • 401k retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Internal Mobility (84% of our managers are promoted within)
Qualifications
  • Strong empathy and desire to resolve concerns
  • Critical thinking skills to customize options based on customer needs
  • Exceptional communication skills, specifically in de-escalation and rapport
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background
Key Responsibilities
  • Authentication and policy adherence: Verify identity, authenticate account holders/authorized users, and capture required consents; protect CPNI/PII at all times.
  • Save assessment: Explore needs, service experience, price sensitivities, and product fit; identify eligible offers per the current catalog and approval matrix.
  • Offer presentation: Clearly disclose pricing, term/renewal conditions (if any), taxes/fees, equipment, installation/return requirements, and any impacts on other services; avoid misrepresentation.
  • Order and account actions: Execute plan changes, credits/adjustments within authority thresholds, equipment swaps, and scheduling; provide confirmations and customer recaps.
  • Technical/billing triage: Perform light troubleshooting and billing review sufficient to remove friction; transfer complex technical or billing issues to designated support queues per routing rules.
  • Cancellation processing: Honor explicit cancellation requests; provide required disclosures (equipment return, final billing, number porting/E911 for Voice) and document reason codes.
  • Win-back handling: Where applicable, handle inbound contacts from recently disconnected customers and re-establish service using approved win-back offers.
  • Escalation and anomalies: Escalate fraud/safety concerns, atypical account situations, or system defects promptly through defined channels.
  • Quality and compliance: Participate in call recording/monitoring; maintain minimum QA scores; remediate deficiencies based on coaching and audits.
About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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