Retention Specialist
Brooklyn, NY · On-site
Retention Specialist Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive ...
Retention Specialist
Brooklyn, NY · On-site
Retention Specialist Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive ...
Retention Specialist At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based ...
Retention Specialist At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based ...
Retention Specialist
Manhattan, NY · On-site
$23.08 - $25/hr
Job Title Retention Specialist What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work ...
Retention Specialist
Manhattan, NY · On-site
$23.08 - $25/hr
Job Title Retention Specialist What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work ...
Retention Specialist
$23.08 - $25/hr
What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager ...
Retention Specialist
$23.08 - $25/hr
What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager ...
Retention Specialist
Brooklyn, NY · On-site
$55K/yr
As Retention Specialist, you will provide support and assistance to program clients in all areas related to gaining and/or retaining employment and career advancement. You will also focus on job ...
Retention Specialist
Brooklyn, NY · On-site
$55K/yr
As Retention Specialist, you will provide support and assistance to program clients in all areas related to gaining and/or retaining employment and career advancement. You will also focus on job ...
Retention Specialist
Richmond, VA · On-site +1
Retention Specialist Reports to: Sales Operations Manager Location: Remote Department: Sales Operations Summary The Retention Specialist serves as a key resource responsible for protecting recurring ...
Retention Specialist
Richmond, VA · On-site +1
Retention Specialist Reports to: Sales Operations Manager Location: Remote Department: Sales Operations Summary The Retention Specialist serves as a key resource responsible for protecting recurring ...
This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...
This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...
As our membership is essential to our success, the Retention Representative will be responsible for developing and implementing retention strategies to support and sustain Access Medicare ...
As our membership is essential to our success, the Retention Representative will be responsible for developing and implementing retention strategies to support and sustain Access Medicare ...
: Retention Manager . - , . : * retention-, lifecycle ; * - engagement . : * direct marketing ; * ; * ; * , , . : * direct- : email, SMS, web push, app push, Telegram bot ; * Content-; * Design ...
: Retention Manager . - , . : * retention-, lifecycle ; * - engagement . : * direct marketing ; * ; * ; * , , . : * direct- : email, SMS, web push, app push, Telegram bot ; * Content-; * Design ...
As Retention Specialist, you will provide support and assistance to program clients in all areas related to gaining and/or retaining employment and career advancement. You will also focus on job ...
As Retention Specialist, you will provide support and assistance to program clients in all areas related to gaining and/or retaining employment and career advancement. You will also focus on job ...
Retention Specialist
New York, NY · On-site
$23.08 - $25/hr
What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager ...
Retention Specialist
New York, NY · On-site
$23.08 - $25/hr
What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager ...
Retention Specialist
Cleveland, OH · On-site
$19.23/hr
This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...
Retention Specialist
Cleveland, OH · On-site
$19.23/hr
This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...
Retention Specialist
Frisco, TX · Hybrid
The Customer Retention and Sales Specialist play a critical role in both revenue protection and revenue generation. This position is responsible for managing qualified cancellation inquiries ...
Retention Specialist
Frisco, TX · Hybrid
The Customer Retention and Sales Specialist play a critical role in both revenue protection and revenue generation. This position is responsible for managing qualified cancellation inquiries ...
We are looking for a skilled and empathetic Retention Specialist with expertise in de-escalation to join our team. This role involves speaking directly with clients over the phone to address concerns ...
We are looking for a skilled and empathetic Retention Specialist with expertise in de-escalation to join our team. This role involves speaking directly with clients over the phone to address concerns ...
Retention Specialist
$23.08 - $25/hr
What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager ...
Retention Specialist
$23.08 - $25/hr
What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager ...
Retention Specialist
Frisco, TX · Hybrid
Retention Specialist For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental ...
Retention Specialist
Frisco, TX · Hybrid
Retention Specialist For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental ...
Retention Specialist
Manhattan, NY · On-site
$23.08 - $25/hr
What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager ...
Retention Specialist
Manhattan, NY · On-site
$23.08 - $25/hr
What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager ...
Retention Specialist
$23.08 - $25/hr
What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager ...
Retention Specialist
$23.08 - $25/hr
What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager ...
Retention Specialist
Frisco, TX · Hybrid
The Customer Retention and Sales Specialist play a critical role in both revenue protection and revenue generation. This position is responsible for managing qualified cancellation inquiries ...
Retention Specialist
Frisco, TX · Hybrid
The Customer Retention and Sales Specialist play a critical role in both revenue protection and revenue generation. This position is responsible for managing qualified cancellation inquiries ...
This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...
This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...
Retention information
See salary details
$22K - $27.8K
6% of jobs
$27.8K - $33.5K
2% of jobs
$33.5K - $39.3K
5% of jobs
$39.3K - $45.1K
5% of jobs
$50.6K is the 25th percentile. Wages below this are outliers.
$45.1K - $50.9K
6% of jobs
$50.9K - $56.6K
6% of jobs
$56.6K - $62.4K
14% of jobs
The median wage is $64.1K / yr.
$62.4K - $68.2K
16% of jobs
$68.2K - $74K
14% of jobs
$74.1K is the 75th percentile. Wages above this are outliers.
$74K - $79.7K
14% of jobs
$79.7K - $85.5K
12% of jobs
$22K
$61.4K
$85.5K
How much do retention jobs pay per year?
As of May 31, 2026, the average yearly pay for retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Retention Specialist, and why are they important?
To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.
What are some common challenges faced by professionals in retention roles, and how can they be addressed?
Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.
What is a retention specialist?
A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.
What is the difference between Retention vs Customer Service Representative?
| Aspect | Retention | Customer Service Representative |
|---|---|---|
| Primary Focus | Customer retention and loyalty | Handling customer inquiries and issues |
| Required Skills | Communication, relationship management, sales techniques | Communication, problem-solving, product knowledge |
| Work Environment | Sales teams, marketing departments | Call centers, retail, support desks |
| Common Certifications | Customer relationship management (CRM) training | Customer service certifications |
While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.
More about Retention jobs
What cities are hiring for Retention jobs? Cities with the most Retention job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Retention jobs? States with the most job openings for Retention jobs include:
Other
Posted 26 days ago
Job description
Retention Specialist
Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Retention Specialist position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
As Retention Specialist, you will provide support and assistance to program clients in all areas related to gaining and/or retaining employment and career advancement. You will also focus on job retention follow-up and support.
Pathways for Access to Careers and Employment (PACE) Workforce Development Program focuses on maximizing education, training, and career exploration for participants so they can develop well-rounded and adaptable skills that will position them for success across multiple industries and roles and connect them to employment that align with their interests and goals.
Successful Elements:
- Focus on one-on-one outreach and follow-up to ensure job retention which includes overseeing client activities and assisting with workshop schedules
- Accurately complete required documentation for enrollment including individualized assessment of work, family and personal development needs and opportunities
- Build professional one-on-one working relationships with clients to assist in eliminating challenges that are hindrances to obtaining and retaining employment
- Provide referrals to appropriate community service or social service agencies when needed
- Encourage clients to participate in and follow through with planned activities as outlined in contract with funding agency including creating solutions to client attendance problems
- Maintain organized database of clients and keep detailed documentation of all contacts with clients as specified by contractor
- Share information with appropriate staff and/or funding agencies
- Provide consistent and comprehensive case management and follow-up, ensuring that post-placement contacts are made as required by specific contract including coordinating with client retention services and accommodating client work schedules
- Assist in the preparation of project reports as needed
- Help to ensure that positive outcomes and goals are met as required by contract
- Other opportunities as available
Experience Requirements:
- Ability to prioritize tasks and document visits and contacts
- Demonstrated telephone, computer, and written communication skills
- Ability to maintain flexibility as needs of contract or contractor require
- Sales or marketing experience an asset
- A working knowledge of Microsoft Windows, Word, and Excel
Education Requirements:
- Bachelor's degree or equivalent experience
Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.