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Retention Jobs (NOW HIRING)

Oakmont Education

Retention Specialist

Middletown, OH · On-site

Job Type Full-time Description Job Purpose The Retention Specialist will have a building-wide focus to assist a diverse student population in developing and realizing their goals. The primary focus ...

corpay

Card Retention Specialist

Beaverton, OR · On-site +1

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you will be responsible for retaining suppliers on Corpay's card payment solutions, protecting revenue-generating settled spend, managing inbound and outbound retention cases, resolving ...

Wire 3

Retention Specialist

Daytona Beach, FL · On-site

$35K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Retention Specialist Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best ...

BSI Financial

Retention Specialist

Titusville, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Retention Specialist manages the full lifecycle of the retention offer from inbound payoff inquiry or outbound solicitation through application, underwriting support, document execution, and ...

Wire3

Retention Specialist

Daytona Beach, FL · On-site

$35K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Retention Specialist is the last line of defense when a Wire 3 customer is considering canceling or downgrading their service. This role fields cancellation and downgrade requests, identifies the ...

thecenters

Retention Specialist

Cleveland, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...

BSI Financial Services

Retention Specialist

Titusville, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Retention Specialist manages the full lifecycle of the retention offer from inbound payoff inquiry or outbound solicitation through application, underwriting support, document execution, and ...

Provalus

Retention Specialist Team Lead

Jasper, TX · On-site

$70 - $95/hr

Position Overview The Retention Specialist Team Lead is responsible for leading a team of Retention Specialists while serving as a senior escalation point for client retention and customer experience ...

New

RemX

Be Seen First

Retention Specialist

South Charleston, WV · On-site

$17/hr

  • Medical

  • Dental

  • Vision

Utilize consultative selling techniques to support customer retention and drive additional sales opportunities. * Process account updates, service requests, and transactions accurately. * Clearly ...

New

Help at Home

Retention Specialist

Brooklyn, NY · On-site

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Retention Specialist - Edison Home Health Care Are you passionate about ensuring patients receive the care they deserve? Edison Home Health Care is seeking a Retention Specialist to focus on patient ...

COGECO

Specialist, Retention

Leonardtown, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Breezeline Retention Team Member Our culture lifts you up--there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious.

Lincoln Tech

Student Retention Coach

Westbury, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lincoln Tech is seeking a Student Retention Coach to work directly with students to identify and remove obstacles that prevent class attendance and successful program completion. This position will ...

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Showing results 21-40

All JobsBusiness JobsRetention Jobs

Retention information

See salary details

$22K

$61.4K

$85.5K

How much do retention jobs pay per year?

As of Aug 20, 2026, the average yearly pay for retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.
More about Retention jobs

What cities are hiring for Retention jobs?

Cities with the most Retention job openings:

What are the most commonly searched types of Retention jobs?

The most popular types of Retention jobs are:

What states have the most Retention jobs?

States with the most job openings for Retention jobs include:

Retention jobs near you
Infographic showing various Retention job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Retention Specialist

Oakmont Education

Middletown, OH • On-site

Full-time

Re-posted 5 days ago

Job description

Job Type
Full-time
Description
Job Purpose
The Retention Specialist will have a building-wide focus to assist a diverse student population in developing and realizing their goals. The primary focus for this position is to be the point person for the building's retention culture. They will monitor daily attendance, managed attendance thresholds, develop absence intervention plans and conduct/facilitate absence intervention meetings. They will conduct home visits when applicable and develop and plan programming designed to push retention.
Duties and Responsibilities
Primary job duties and responsibilities:
  • Serves as the point person for the building's student retention strategies and culture.
  • Manage students building-wide, with identified retention outcomes;
  • Facilitate and implement a prescriptive holistic intervention plans;
  • Work with other staff to ensure students are receiving applicable academic and social interventions;
  • Monitor daily attendance
  • Manage attendance thresholds Create connections with students
  • Maintain accurate records and data tracking of students;
  • Develop and implement a robust communication plan to facilitate outreach with students
  • Assess institutional data and make recommendations for retention planning and implementation to increase retention
  • Create informal engagement opportunities to aid with student retention through participation in student-based activities by serving as a mentor/advisor to key student groups;
  • Assist the Director with the planning and implementation of measurable and actionable retention strategies for student
  • Support academically at-risk students
  • Work in a team environment with the student support staff to promote student success through improved processes, programmatic offerings and outreach campaigns
  • Handle confidential student information with tact, discretion and in compliance with FERPA regulations.
  • Review student records for retention issues; follow up on progress through personal contact (including home visits) and correspondence.
  • Performs other job-related duties as assigned.

Qualifications, Education and Experience
Necessary and desirable qualifications include, but are not limited to, the following:
  • Knowledge of DASL/Progress Book reports,
  • Knowledge of State of Ohio Attendance standards and laws
  • Knowledge of student development theories and how to apply them in an academic environment.
  • Excellent commitment to customer service
  • Superior time management skills to effectively oversee multiple ongoing projects.
  • The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
  • Excellent interpersonal communication skills (written, oral and presentation)
  • Strong interpersonal skills, including conflict management.
  • Education Preferred:
  • Bachelor's degree and two (2) years of related professional work experience
  • Experience preferred:
  • Two (2) years' experience in K-12 education, in a student-focused role,

Working Conditions
This job is performed in a generally clean and healthy environment. May work with challenging students at times.
Physical Requirements
The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; and significant fine finger dexterity.
Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.
Supervision Received
Occasional, minimal guidance, but follows established work methods.
Direct Reports
None.
Conclusion
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job. However, this job description is not intended to be an exhaustive list of responsibilities, duties, qualifications, or physical demands associated with the position.

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