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Retention Jobs (NOW HIRING)

Help at Home

Retention Specialist

Brooklyn, NY · On-site

$21 - $23/hr

Retention Specialist - Edison Home Health Care Are you passionate about ensuring patients receive the care they deserve? Edison Home Health Care is seeking a Retention Specialist to focus on patient ...

Somewhere

Retention Agent

$1.6K - $2.0K/mo

Retention Agent (Remote) Location: South Africa (Remote) Working Hours: Must have overlap with US Eastern Time (EST) Salary: USD $1,600-$2,000/month base + 20-30% performance-based variable ...

Oakmont Education

Retention Specialist

Middletown, OH · On-site

Job Type Full-time Description Job Purpose The Retention Specialist will have a building-wide focus to assist a diverse student population in developing and realizing their goals. The primary focus ...

The Centers

Retention Specialist

Cleveland, OH · On-site

Retention Specialist At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based ...

Coastal Debt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal DebtResolve clients. By guiding clients through the debt resolution process that have beenenrolled into our debt ...

Utulsa

Retention Specialist

Tulsa, OK · On-site

The Retention Specialist performs intervention strategies to improve overall student success with the goal of improving The University of Tulsa undergraduate retention and degree completion rates.

Glick Recovery Campus

Retention Specialist

Cleveland, OH · On-site

This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working ...

New

SKY SERVICES LLC

Retention Agent

Schaumburg, IL · On-site

$17 - $20/hr

As a Retention Agent for Sky Auto Protection, you will: * Re-negotiate contracts in an effort to retain customer business * Manage customer accounts * Answer consumer questions about their policy ...

Midco

Retention Representative

Sioux Falls, SD · On-site

$1.0K - $1.5K/mo

Complete proactive retention efforts by making outbound calls in order to build customer loyalty. * Exceed organizational goals for revenue by retaining and upselling. * Assist customers who have ...

Centurylink

Retention Representatives

La Crosse, WI · On-site

$13/hr

CenturyLink Retention Representatives 333 N Front Street, La Crosse, WI 54601 Hiring for May 11th training class Apply online TODAY! Our Retention Representatives are an integral part of our team, as ...

Midco

Retention Representative

Sioux Falls, SD · On-site

$1.0K - $1.5K/mo

Complete proactive retention efforts by making outbound calls in order to build customer loyalty. * Exceed organizational goals for revenue by retaining and upselling. * Assist customers who have ...

WOW Remote Teams

Retention Specialist

Retention Specialist This is a remote position. Our client is looking for a Retention Specialist to join their growing team. They are a well-established direct-to-consumer apparel brand that has ...

Centene Corporation

Retention Representative

Manhattan, NY · On-site

$15.87 - $27.25/hr

Responsible for retaining current membership by assisting members with the completion and processing of Government health program applications; responds to all inquiries regarding the application ...

Anticimex Carolinas

Retention Specialist

Matthews, NC · On-site

Retention Specialist The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling escalated ...

Anticimex

Retention Specialist Summary The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling ...

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Showing results 21-40

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Retention information

See salary details

$22K

$61.4K

$85.5K

How much do retention jobs pay per year?

As of Sep 10, 2026, the average yearly pay for retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.
More about Retention jobs

What cities are hiring for Retention jobs?

Cities with the most Retention job openings:

What are the most commonly searched types of Retention jobs?

The most popular types of Retention jobs are:

What states have the most Retention jobs?

States with the most job openings for Retention jobs include:

Retention jobs near you
Infographic showing various Retention job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Retention Specialist

Brooklyn, NY • On-site

Help at Home
See more jobs at Help at Homeexternal

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Help At Home rating

5.7

Company rating: 5.7 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

154th of 247 rated social care providers

Job description

Retention Specialist – Edison Home Health Care

Are you passionate about ensuring patients receive the care they deserve? Edison Home Health Care is seeking a Retention Specialist to focus on patient eligibility, Medicaid issues, and keeping our clients connected with the services they need.


Why Join Us?

  • No prior experience needed – Just a background in customer service, Medicaid, or healthcare!
  • Make a difference by helping patients navigate the healthcare system and retain essential home care services.
  • Grow with us – We offer competitive benefits and opportunities for advancement.


Key Responsibilities:

  • Patient Retention: Manage a full schedule of calls with existing clients to ensure they continue receiving our services.
  • Medicaid & Medicals: Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients.
  • Process Management: Stay organized and ensure all processes are followed to retain patient services.
  • Collaboration: Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce.
  • Patient Relations: Work with diverse patients across New York State, providing top-notch customer service.


What We’re Looking For:

  • Education: High school diploma or equivalent (required).
  • Language Skills: Bilingual in Spanish (preferred).
  • Tech-Savvy: Comfort with Microsoft Office, especially Excel.
  • Communication: Strong verbal skills, including listening, advising, and consulting.
  • Organized & Driven: Ability to manage time effectively and work independently or as part of a team.
  • Experience: Prior experience in home health care and knowledge of HHA Exchange (a plus).


What We Offer:

  • Competitive Compensation: We offer weekly pay between $21-$23 an hour with direct deposit available and opportunities for advancement.
  • Health & Wellness: Comprehensive Health, Vision, and Dental insurance, including dependent health coverage. Health Savings Account (HSA), Flexible Spending Account (FSA), AD&D Insurance, Life Insurance, Short & Long Term Disability, and Employee Assistance Program (EAP).
  • Retirement Benefits: 401K plan.
  • Work-Life Balance: Generous PTO, sick days, bereavement leave, 6 paid federal holidays, and 2 floating holidays.
  • Additional Benefits: Employee Discount Program, referral program, loan assistance, and paid orientation.


Make a Difference with Edison Home Health Care!


Ready to join a team that values your skills and dedication? Apply today and be a part of something meaningful.


#INDOP

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