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Retention Jobs in Indiana (NOW HIRING)

Ivy Tech

Full Time Retention Coach

Valparaiso, IN · On-site

$20/hr

Research and determine ways to implement strategies from academic institutions that are performing well in their retention and enrollment efforts. * Communicate routinely with the students to assess ...

Ivy Tech

Full Time Retention Coach

Valparaiso, IN · On-site

$20/hr

Research and determine ways to implement strategies from academic institutions that are performing well in their retention and enrollment efforts. * Communicate routinely with the students to assess ...

Round Room

Customer Retention & Sales Specialist

Fishers, IN · On-site

$13.25 - $18.25/hr

Customer Retention & Sales Specialist Wireless Contact Center | Fishers, IN Drive Relationships. Create Opportunities. Get Paid for Both. This role isn't about hard selling on every call-it's about ...

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All JobsRetention JobsRetention Jobs in Indiana

Retention information

See Indiana salary details

$20.9K

$58.4K

$81.4K

How much do retention jobs pay per year?

As of Sep 10, 2026, the average yearly pay for retention in Indiana is $58,395.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $70,900.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What are the most commonly searched types of Retention jobs in Indiana?

The most popular types of Retention jobs in Indiana are:

What cities in Indiana are hiring for Retention jobs?

Cities in Indiana with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Indiana as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $58,395 per year, or $28.1 per hour.

Retention and Engagement Specialist- Gary

Gary, IN • On-site

Volunteers of America Ohio & Indiana
Civic and Social Organizations • 501 - 1,000 employees
Learn more about Volunteers of America Ohio & Indianaexternal

Other

Posted 19 days ago

Job description

Case Manager

We are seeking a compassionate and motivated Case Manager to support veterans in obtaining and maintaining meaningful employment. This role places a strong emphasis on employment retention, working closely with veterans after job placement to ensure long-term success in the workplace. The ideal candidate is relationship-driven, resourceful, and committed to helping veterans achieve lasting self-sufficiency through stable employment.

Key Responsibilities

  • Conduct comprehensive assessments to evaluate veterans' employment readiness, skills, and career goals
  • Develop individualized service plans focused on job placement and long-term employment retention
  • Build and maintain relationships with local employers to identify job opportunities for veterans
  • Provide ongoing support to employed veterans to promote job retention, including regular check-ins, coaching, and problem-solving around workplace challenges
  • Coordinate with employers and community partners to support successful job placements and continued employment
  • Connect clients to supportive services such as healthcare, behavioral health, and workforce development programs
  • Monitor client progress and adjust service plans to support continued employment success
  • Maintain accurate and timely case notes and documentation
  • Advocate on behalf of clients to reduce barriers to employment retention

High school diploma with human services or social services experience. Bachelor's degree preferred.

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