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Retention Jobs in Indiana (NOW HIRING)

Wolters Kluwer

Sales Business Retention Rep

Indianapolis, IN · On-site

$48K - $55K/yr

This role partners closely with customers and internal teams to drive adoption, retention, and long‑term relationship success through proactive, structured engagement. CSMs manage a portfolio of ...

U.S. Navy

Periodontist | $220k Retention Bonus

Gary, IN

$178K - $230K/yr

Position Highlights: * $220,000 Retention Bonus * $27,000 Specialty Incentive Pay * $8,000 Board Certification Pay * Comprehensive medical, dental, vision, & life insurance for you & your dependents

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All JobsRetention JobsRetention Jobs in Indiana

Retention information

See Indiana salary details

$20.9K

$58.4K

$81.4K

How much do retention jobs pay per year?

As of Sep 11, 2026, the average yearly pay for retention in Indiana is $58,395.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $70,900.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What are the most commonly searched types of Retention jobs in Indiana?

The most popular types of Retention jobs in Indiana are:

What cities in Indiana are hiring for Retention jobs?

Cities in Indiana with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Indiana as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $58,395 per year, or $28.1 per hour.

Customer Retention Associate

Evansville, IN • On-site

Bernau Capital Partners
Finance and Insurance • 1 - 5K employees
Learn more about Bernau Capital Partnersexternal

$13.75 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Join a Winning Team at Arona Home Essentials!
Customer Retention Associate
Looking for more than just a job? Build a career with a company that's been growing for decades.
At Arona Home Essentials, we're proud to be an industry leader with over 50 locations across 13 states and Puerto Rico. While other companies slow down during economic changes, we've continued to grow by investing in our people, delivering exceptional customer service, and providing quality products and services that families rely on.
We're building a team of ambitious, driven people who are committed to success. If you enjoy helping customers, thrive in a fast-paced environment, and take pride in delivering results, this could be the opportunity for you.
At Arona, your success isn't determined by a college degree-it's determined by your work ethic, leadership, and results. We promote from within and provide the training, support, and opportunities needed to build a rewarding career.
Why You'll Love Working Here
At Arona Home Essentials, we believe great employees deserve great rewards. We invest in our people and provide opportunities to grow, succeed, and be recognized for your contributions.
Here's what you can expect as part of the Arona team:
  • Unlimited Bonus & Commission Opportunities - Your effort directly impacts your earnings.
  • Five-Day Work Week - Enjoy two days off each week while maintaining a full-time schedule.
  • Paid Time Off - Vacation days, personal days, and paid holidays.
  • Comprehensive Benefits - Medical, Dental, Vision, Short-Term Disability, Company-Paid Life Insurance, and Long-Term Disability.
  • 401(k) with Company Match - Invest in your future.
  • Career Growth & Development - Ongoing training, leadership development, and advancement opportunities with a company that promotes from within.
What You'll Do
As a Customer Retention Associate, you'll play an important role in building strong customer relationships, supporting customer success, and helping customers maintain their lease agreements. You'll work directly with customers to provide solutions, encourage successful account management, and represent Arona Home Essentials with professionalism and care.
Your responsibilities will include:
  • Building and maintaining positive relationships with existing customers.
  • Assisting the Customer Accounts Department with lease agreement renewals and account support.
  • Communicating the benefits of timely lease agreement renewal payments.
  • Following up with customers regarding account balances through phone calls and occasional field visits.
  • Providing solutions and support to help customers successfully manage their accounts.
  • Maintaining and updating accurate customer information and account records.
  • Collecting revenue while helping protect company assets.
  • Assisting with merchandise returns and customer deliveries approximately 5-25 hours per week.
  • Inspecting, cleaning, and certifying returned merchandise in the Quality Assurance Center.
  • Assisting with field activities and store operations when needed.
  • Helping create a positive customer experience at every interaction.
What We're Looking For
We're searching for someone who is:
  • Customer-focused and enjoys building relationships.
  • Friendly, professional, and comfortable communicating with customers.
  • Motivated by goals, teamwork, and achieving results.
  • A strong communicator with excellent interpersonal skills.
  • Organized and detail-oriented with the ability to manage multiple priorities.
  • Comfortable making customer calls and having solution-focused conversations.
  • Dependable and able to work independently in both store and field environments.
  • Professional in appearance and attitude.
  • At least 18 years old.
  • Able to safely lift, load, and dolly merchandise weighing 50-300 pounds.
  • Able to legally operate a company vehicle with a valid driver's license.
  • Bilingual? That's a plus!

A satisfactory driving record (MVR), ability to meet driver qualification requirements, and the ability to pass a DOT physical (where required), drug screen, criminal background check, and agility test are required prior to employment.
Ready to Grow With Us?
If you're looking for more than just a job-if you're ready to build a career where your hard work is recognized, your earning potential is unlimited, and your opportunities for advancement are real-Arona Home Essentials is the place for you.
Apply today and join a company that invests in its people, rewards performance, and celebrates success.
Arona Home Essentials is proud to be an Equal Opportunity Employer.

Apply