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Director Retention Jobs in Indiana (NOW HIRING)

Learning Care Group

Director

Camby, IN · On-site

In a Director, we look for committed individuals who want to make a difference in the lives of ... Recruit, select and retain quality staff. * Help achieve profitability for the company. Job ...

Learning Care Group

Director

Camby, IN · On-site

In a Director, we look for committed individuals who want to make a difference in the lives of ... Recruit, select and retain quality staff. * Help achieve profitability for the company. Job ...

Learning Care Group

Assistant Director

Mishawaka, IN · On-site

The Assistant Director is responsible for the safe, effective operation of the school with the ... Recruit, select, and retain quality staff. * Dedicated! Help achieve profitability for the company.

Learning Care Group

Assistant Director

Mishawaka, IN · On-site

The Assistant Director is responsible for the safe, effective operation of the school with the ... Recruit, select, and retain quality staff. * Dedicated! Help achieve profitability for the company.

YMCA

Executive Director

Shelbyville, IN · On-site

$75K - $85K/yr

... retention, and community well-being. * Ensure exceptional member experiences by fostering a ... Director YMCA of Metropolitan Washington

Learning Care Group, Inc.

Center Director

Indianapolis, IN

$42K - $57K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the ... Recruit, select, and retain quality staff. Job Requirements: * Must be at least 21 years of age.

Learning Care Group

Assistant Director

Mishawaka, IN · On-site

The Assistant Director is responsible for the safe, effective operation of the school with the ... Recruit, select, and retain quality staff. * Dedicated! Help achieve profitability for the company.

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Showing results 1-20

All JobsRetention JobsDirector Retention JobsDirector Retention Jobs in Indiana

Director Retention information

See Indiana salary details

$20.2K

$84.1K

$150K

How much do director retention jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director retention in Indiana is $84,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,590.00 and $105,930.00 per year, depending on experience, location, and employer.

What does a Director of Retention do?

A Director of Retention is responsible for developing and implementing strategies to retain customers or clients and reduce churn. They analyze customer data, identify reasons for attrition, and work cross-functionally to improve customer satisfaction and loyalty. This role often involves leading a team, setting retention goals, and collaborating with marketing, sales, and product departments to enhance the customer experience. The Director of Retention plays a key part in maximizing long-term value from existing customers and ensuring sustained business growth.

What are the key skills and qualifications needed to thrive as a Director of Retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analytics, and retention strategy, usually backed by a bachelor's or master's degree in business, marketing, or a related field. Proficiency with CRM platforms, customer segmentation tools, and data visualization software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and tailor retention initiatives effectively. These competencies are vital to drive customer loyalty, reduce churn, and achieve sustainable business growth.

What is the difference between Director Retention vs HR Manager?

AspectDirector RetentionHR Manager
Primary FocusDeveloping retention strategies and reducing turnover at an organizational levelManaging overall HR functions, including recruitment, employee relations, and compliance
Required CredentialsBachelor's degree, experience in HR or talent management, strong communication skillsBachelor's or master's degree in HR, Business, or related field, HR certifications often preferred
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaborationHR departments, employee engagement activities, policy development

While both roles focus on employee management, the Director Retention specializes in strategies to retain talent and reduce turnover, often working at a strategic level. The HR Manager oversees broader HR functions, including recruitment, compliance, and employee relations, with retention being one component of their responsibilities.

What are the primary challenges a Director of Retention faces when implementing new customer loyalty initiatives?

A Director of Retention often encounters challenges such as aligning cross-functional teams, integrating new technologies with existing systems, and accurately measuring the impact of loyalty programs. Navigating resistance to change, both internally and from customers, is common, as is maintaining personalized engagement at scale. Success in this role requires strong project management skills, the ability to analyze customer data, and effective communication across marketing, product, and customer service teams.
What are popular job titles related to Director Retention jobs in Indiana? For Director Retention jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Retention jobs in Indiana look for? The top searched job categories for Director Retention jobs in Indiana are:
What cities in Indiana are hiring for Director Retention jobs? Cities in Indiana with the most Director Retention job openings:
Director Retention jobs near you

Customer Retention Specialist

Weed Man Lawn Care

Zionsville, IN • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Customer Service Retention Specialist (Remote)


Company: Weed Man Lawn Care (Terra Firma Enterprises)
Reports To: Customer Service Director / Customer Service Supervisor

Purpose of the Role


Join the "Promises Kept" team at Weed Man! As a Customer Service Retention Specialist, you are the face of our commitment to quality. You will protect our brand’s reputation by ensuring every customer feels heard and valued. Your goal is to turn inquiries into long-term relationships through proactive problem-solving and a "customer-first" mindset.

Key Deliverables

  • Act as a Cultural Ambassador: Deliver a top-tier experience in every phone and digital interaction. Guide customers through their seasonal lawn care journey with a friendly, professional approach.
  • Drive Retention: Proactively identify and resolve service issues before they escalate. Use in-depth questioning to understand customer needs and provide accurate, effective solutions.
  • Maintain Operational Excellence: Meet all daily deadlines and administrative targets. Ensure smooth communication flow between departments and assist with accounts receivable to keep the business running efficiently.

Performance Expectations

  • Proactive Planning: Independently schedule and coordinate daily tasks to meet team goals.
  • Compliance & Accuracy: Follow established company systems and maintain meticulous logs of all customer interactions.
  • Growth Mindset: Educate existing customers on the benefits of additional programs and add-on services to enhance their results.
  • Resilience: Navigate high-volume scenarios with a calm, solution-oriented mindset.

Qualifications & Core Skills

  • High school diploma or equivalent.
  • Required: Previous experience in a retention-focused role or high-volume call center.
  • Preferred: Prior experience in the lawn care or green industry.
  • Tech Savvy: Proficient in Microsoft 365; ability to multitask across multiple software systems simultaneously.
  • Communication: Exceptional written and verbal communication skills.

Remote Workstation Requirements

  • Dedicated Workspace: Access to a quiet, distraction-free home office suitable for professional calls.
  • Technology: Employees must provide their own Windows-based workstation (Laptop or Desktop) and a high-quality wired headset.
  • Connectivity: Reliable high-speed internet (minimum 30 Mbps download/10 Mbps upload recommended).

What We Offer

  • Competitive Pay: $17–$19/hour (DOE) plus a 3% commission on all sales and add-on programs.
  • Comprehensive Training: Fully paid professional training to set you up for success.
  • Future Growth: A supportive, team-oriented culture with opportunities for advancement.
  • Benefits: Earned PTO after a 90-day probation; Health, Dental, and Vision insurance available after 60 days; 401k with up to 3% matching after 6 months.