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Retention Executive Jobs in Indiana (NOW HIRING)

Walker Information, Inc.

Executive

Indianapolis, IN · On-site

... retention, and a high-performance team culture * Experience as a quota-carrying account owner ... to executive leadership, not a solo operator Walker is an equal‑opportunity employer. All ...

Cummins

Executive Recruiter

Indianapolis, IN · On-site +1

$120K - $180K/yr

Experience within a corporate in-house executive search function and/or prior retained search firm experience. Preferably a combination of them both. * Proven success managing complex, confidential ...

Cummins

Executive Recruiter

Indianapolis, IN · On-site +1

Experience within a corporate in-house executive search function and/or prior retained search firm experience. Preferably a combination of them both. * Proven success managing complex, confidential ...

Cummins Inc.

Executive Recruiter

Indianapolis, IN · On-site +1

Experience within a corporate in-house executive search function and/or prior retained search firm experience. Preferably a combination of them both. * Proven success managing complex, confidential ...

Cummins Inc.

Executive Recruiter

Indianapolis, IN · On-site +1

Experience within a corporate in-house executive search function and/or prior retained search firm experience. Preferably a combination of them both. * Proven success managing complex, confidential ...

Ren

Executive Assistant

Indianapolis, IN · On-site

Design, own, and maintain documentation systems and information architecture for assigned executives, exercising independent judgment about structure, access, and retention. Identify gaps in existing ...

Ren

Executive Assistant

Indianapolis, IN · On-site

Design, own, and maintain documentation systems and information architecture for assigned executives, exercising independent judgment about structure, access, and retention. Identify gaps in existing ...

REN

Executive Assistant

Indianapolis, IN · On-site

Design, own, and maintain documentation systems and information architecture for assigned executives, exercising independent judgment about structure, access, and retention. Identify gaps in existing ...

defi AUTO LLC

Senior Client Executive

Indianapolis, IN · On-site

$100K - $150K/yr

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Promote client attendance at defi SOLUTIONS sponsored events Client Retention : * As a key ...

GRAY TELEVISION

MEDIA EXECUTIVE - WPTA

Fort Wayne, IN · On-site

The Media Executive is responsible for the development, retention, and growth of digital and broadcast revenue. The Media Executive will design and sell marketing solutions for businesses using the ...

Gray Television

MEDIA EXECUTIVE - WPTA

Fort Wayne, IN · On-site

The Media Executive is responsible for the development, retention, and growth of digital and broadcast revenue. The Media Executive will design and sell marketing solutions for businesses using the ...

Smartcat

Enterprise Client Executive

Indianapolis, IN · On-site +1

Enterprise Client Executive (Defend Account Management Team | Enterprise & Strategic Accounts ... This role is critical to Smartcat's retention engine, base protection, and long-term revenue ...

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Retention Executive information

See Indiana salary details

$25.2K

$89K

$175.1K

How much do retention executive jobs pay per year?

As of Sep 14, 2026, the average yearly pay for retention executive in Indiana is $89,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $114,700.00 per year, depending on experience, location, and employer.

What is a retention executive?

Retention Executives are professionals responsible for ensuring that customers remain loyal to a company by addressing their needs and concerns. Their primary role is to minimize customer churn by building strong relationships, resolving issues, and often offering incentives or tailored solutions. They analyze customer behavior, gather feedback, and work closely with other departments to improve overall customer satisfaction. Retention Executives play a crucial role in enhancing customer lifetime value and supporting business growth.

What are the key skills and qualifications needed to thrive as a retention executive, and why are they important?

To thrive as a Retention Executive, you need strong customer service abilities, data analysis skills, and a background in business or marketing, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems and retention analytics tools is typically required. Outstanding communication, problem-solving, and persuasive skills help you build rapport and resolve customer concerns. These skills are crucial for maintaining customer loyalty, reducing churn, and driving long-term business growth.

What are some common challenges faced by a retention executive, and how can they be effectively managed?

Retention Executives often face the challenge of addressing customer concerns before they escalate into cancellations or churn. Balancing personalized communication with efficiency, especially when handling a high volume of accounts, can also be demanding. Building strong relationships with clients and proactively identifying issues are key to overcoming these challenges. Utilizing customer feedback, collaborating closely with sales and support teams, and leveraging CRM tools can help Retention Executives manage their workload and improve customer loyalty.

What is the difference between Retention Executive vs Customer Service Representative?

AspectRetention ExecutiveCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Skills RequiredCommunication, persuasion, relationship managementProblem-solving, communication, patience
Work EnvironmentSales and marketing teams, client-focusedCall centers, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, a Retention Executive primarily focuses on maintaining customer loyalty and reducing churn through targeted strategies. In contrast, a Customer Service Representative handles day-to-day inquiries and resolves issues. The Retention Executive often requires skills in persuasion and relationship management, whereas the Customer Service Representative emphasizes problem-solving and patience. Both roles are vital in customer-centric industries but serve different functions within the customer lifecycle.

What are the most commonly searched types of Retention jobs in Indiana?

The most popular types of Retention jobs in Indiana are:

What cities in Indiana are hiring for Retention Executive jobs?

Cities in Indiana with the most Retention Executive job openings:

Retention Executive jobs near you

Executive

Indianapolis, IN • On-site

Walker Information, Inc.
Business Management Consulting • 51 - 200 employees
Learn more about Walker Information, Inc.external

Other

Posted 13 days ago

Key responsibilities

  • Own and exceed annual revenue, growth, and profitability targets for the business.

  • Drive strategic account expansion and develop strong C-level relationships with clients, partners, and industry stakeholders.

  • Inspire, coach, and scale a high-performing team of leaders, consultants, and growth-minded operators.

Job description

Walker Overview:

Walker is a full-service Experience Management (XM) firm—tech-driven, people-powered and built for change. We’re all-around XM experts: a blend of technical and organizational specialists who help businesses thrive.

We help leading brands turn data into direction, align teams around what matters most and make change make sense. From customer loyalty to employee engagement to patient satisfaction, we’re experts at helping organizations act on experience.

Headquartered in Indianapolis, we offer on‑site, hybrid and remote opportunities across the continental U.S., in any state where we operate. Walker is intentional about building an inclusive workplace where everyone feels valued and free to be their authentic selves. Because great experiences start from the inside out.

Summary

Walker is looking for a Senior Vice President, Revenue to help scale our organization to the next phase of growth.

Reporting to the President, this is a growth-first executive role for someone who loves building markets, winning strategic clients, expanding partnerships, and scaling high-performing teams. You'll lead a vertical business with full ownership of top-line growth, market strategy, client expansion, and business performance and set the course for achieving major growth over the next 2-3 years.

We're looking for someone with "builder energy"—someone who gets energized by creating momentum, opening doors, growing accounts, spotting whitespace opportunities, and rallying teams around ambitious goals.

What's Required of You GROWTH & EXPANSION
  • Own and exceed annual revenue, growth, and profitability targets for your business
  • Drive strategic account expansion across a portfolio of enterprise and Fortune 500 clients
  • Act as executive sponsor on key pursuits and develop strong C-level relationships with clients, partners, and industry stakeholders
  • Build and execute growth strategies that expand Walker’s footprint—identify emerging market opportunities, service innovations, and strategic partnerships that accelerate growth
  • Partner closely with Marketing to sharpen positioning, increase pipeline generation, and elevate Walker’s market presence
  • Build a high-performance commercial culture focused on accountability, growth, and client impact
DELIVERY EXCELLENCE
  • Drive delivery and consulting leaders to maintain high client satisfaction, strong margins, and scalable execution
  • Lead the business with strong financial rigor across forecasting, profitability, resource planning, and investment decisions
  • Bring an owner's mentality — growth strategist, trusted executive advisor, business operator — lead like the business belongs to you, inspiring confidence from Day 1
TALENT LEADERSHIP
  • Inspire, coach, and scale a high-performing team of leaders, consultants, and growth-minded operators
  • Build a high-performance culture of growth, curiosity, accountability, and client obsession, where ambitious people can grow fast and do career-defining work
Your Experience
  • Executive-level ownership in scaling mid-sized services, consulting, or technology businesses to $40‑50M+ through strategic account expansion and market growth
  • Led and scaled a high-performing revenue organization — across multiple direct & indirect reports — delivering consistent growth, strong client retention, and a high-performance team culture
  • Experience as a quota-carrying account owner exceeding sales targets across multiple years; sales through expansion of existing client accounts and within the Snowflake or Databricks ecosystem
  • Launched new offerings or GTM strategies that created significant new revenue streams
  • Demonstrated success in a technology partner services ecosystem
  • Leads with business acumen, commercial instincts, operational discipline, and ownership mentality — as a trusted partner to executive leadership, not a solo operator

Walker is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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