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Retention Executive Jobs (NOW HIRING)

twenty80.io

Executive Search Recruiter

Folsom, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

twenty80.io

Executive Search Recruiter

Granite Bay, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

twenty80.io

Executive Search Recruiter

Roseville, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

WalkMe

Senior Customer Business Executive

New York, NY · On-site

Renewal performance and revenue retention > * Executive stakeholder engagement > * Customer advocacy and long-term partnership strength > What Sets Us Apart * At WalkMe, we are dedicated to building ...

WalkMe

Senior Customer Business Executive

Manhattan, NY · Hybrid

Renewal performance and revenue retention > * Executive stakeholder engagement > * Customer advocacy and long-term partnership strength > What Sets Us Apart * At WalkMe, we are dedicated to building ...

WalkMe

Senior Customer Business Executive

New York, NY · Hybrid

Renewal performance and revenue retention * Executive stakeholder engagement * Customer advocacy and long-term partnership strength What Sets Us Apart * At WalkMe, we are dedicated to building a ...

WalkMe

Senior Customer Business Executive

New York, NY · Hybrid

Renewal performance and revenue retention * Executive stakeholder engagement * Customer advocacy and long-term partnership strength What Sets Us Apart * At WalkMe, we are dedicated to building a ...

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Retention Executive information

See salary details

$26.5K

$93.6K

$184K

How much do retention executive jobs pay per year?

As of May 31, 2026, the average yearly pay for retention executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retention Executive, and why are they important?

To thrive as a Retention Executive, you need strong customer service abilities, data analysis skills, and a background in business or marketing, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems and retention analytics tools is typically required. Outstanding communication, problem-solving, and persuasive skills help you build rapport and resolve customer concerns. These skills are crucial for maintaining customer loyalty, reducing churn, and driving long-term business growth.

What are some common challenges faced by a Retention Executive, and how can they be effectively managed?

Retention Executives often face the challenge of addressing customer concerns before they escalate into cancellations or churn. Balancing personalized communication with efficiency, especially when handling a high volume of accounts, can also be demanding. Building strong relationships with clients and proactively identifying issues are key to overcoming these challenges. Utilizing customer feedback, collaborating closely with sales and support teams, and leveraging CRM tools can help Retention Executives manage their workload and improve customer loyalty.

What are Retention Executives?

Retention Executives are professionals responsible for ensuring that customers remain loyal to a company by addressing their needs and concerns. Their primary role is to minimize customer churn by building strong relationships, resolving issues, and often offering incentives or tailored solutions. They analyze customer behavior, gather feedback, and work closely with other departments to improve overall customer satisfaction. Retention Executives play a crucial role in enhancing customer lifetime value and supporting business growth.

What is the difference between Retention Executive vs Customer Service Representative?

AspectRetention ExecutiveCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Skills RequiredCommunication, persuasion, relationship managementProblem-solving, communication, patience
Work EnvironmentSales and marketing teams, client-focusedCall centers, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, a Retention Executive primarily focuses on maintaining customer loyalty and reducing churn through targeted strategies. In contrast, a Customer Service Representative handles day-to-day inquiries and resolves issues. The Retention Executive often requires skills in persuasion and relationship management, whereas the Customer Service Representative emphasizes problem-solving and patience. Both roles are vital in customer-centric industries but serve different functions within the customer lifecycle.

What cities are hiring for Retention Executive jobs? Cities with the most Retention Executive job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Retention Executive jobs? States with the most job openings for Retention Executive jobs include:
Retention Executive jobs near you
Infographic showing various Retention Executive job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Executive Search Recruiter

twenty80.io

Folsom, CA • Hybrid

$100K - $120K/yr

Full-time

Posted 4 days ago

Job description

Executive Search Recruiter

Retained Search Practice – IT & Healthcare
Twenty80
Roseville, CA | Hybrid

About Twenty80

Twenty80 is expanding its retained Executive & Specialty Search practice focused on leadership roles within higher education, healthcare systems, and complex enterprise environments.

We support executive, senior leader, and specialty-level searches in Information Technology and Healthcare Administration.

This is a retained search role operating in structured, compliance-driven environments.

Role Overview

The Executive Search Recruiter will partner directly with the CEO and Director of Recruiting to execute retained executive and specialty search engagements.

You will lead day-to-day execution of searches within a defined framework while collaborating closely on strategy, stakeholder management, and quality control.

This is not a high-volume contingency position. This role requires executive presence, structure, and disciplined process management.

Reporting Structure

Reports to the Director of Recruiting
Partners closely with the CEO on retained executive engagements

Core ResponsibilitiesSearch Strategy & Intake

• Participate in structured intake meetings with hiring leaders
• Help define objective minimum qualifications and leadership competencies
• Assist in building written Search Briefs and Candidate Profiles
• Support development of diversity sourcing strategies
• Conduct market mapping and competitive talent analysis

Executive Candidate Assessment

• Build targeted longlists through strategic research
• Conduct executive-level screening interviews
• Evaluate candidates against predefined, objective criteria
• Prepare structured executive candidate summaries
• Maintain documentation supporting screening decisions

All evaluations must align with defined qualification standards and compliance expectations.

Diversity & Compliance Execution

This role operates within federal and public-sector compliance frameworks.

Responsibilities include:

• Supporting documentation aligned to federal and state hiring standards
• Assisting with demographic tracking and diversity monitoring
• Preparing Search Status Summary Reports
• Maintaining audit-ready search documentation
• Updating required reporting systems within established timelines

Accuracy and documentation discipline are critical.

Search Committee Support

• Prepare interview materials and candidate binders
• Assist in building interview rubrics and evaluation tools
• Support interview scheduling and coordination
• Summarize structured feedback
• Participate in search committee debrief discussions

Offer & Post-Placement Support

• Assist with offer coordination
• Support candidate communication through acceptance
• Participate in structured follow-ups at 30 days, 90 days, 6 months, and 12 months
• Track placements under the 12-month guarantee framework

Required Experience

• 5+ years recruiting experience
• Experience in retained or executive search strongly preferred
• Experience recruiting senior IT or Healthcare leaders preferred
• Experience in structured or compliance-driven environments a plus

Required Skills

• Strong executive interviewing capability
• Clear, structured written communication
• Process-driven mindset
• High discretion and professionalism
• Ability to manage multiple concurrent retained searches
• Comfort working within defined reporting and documentation standards

Compensation

Base Salary: $90,000 – $120,000 annually
Based on retained search experience and capability.

Performance-based incentives are included and tied to successful search completions, quality execution, and compliance standards.

What Success Looks Like

• Qualified and diverse candidate slates delivered on time
• Clean documentation and reporting
• Strong stakeholder feedback
• High placement retention
• No compliance issues