ZipRecruiter

Log In

1

Retention Executive Jobs (NOW HIRING)

twenty80.io

Executive Search Recruiter

Folsom, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

twenty80.io

Executive Search Recruiter

Roseville, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

twenty80.io

Executive Search Recruiter

Granite Bay, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

MrBeast

Executive Recruiter

New York, NY · On-site

$200K - $270K/yr

Manage retained search firms and external recruiting partners when engaged. What We're Looking For Minimum Qualifications * Demonstrated success leading end-to-end executive searches for Director, VP ...

MrBeast

Executive Recruiter

New York, NY · On-site

$200K - $270K/yr

Manage retained search firms and external recruiting partners when engaged. What We're Looking For Minimum Qualifications * Demonstrated success leading end-to-end executive searches for Director, VP ...

CoreWeave

Executive Researcher

Bellevue, WA

This is a small, high-bar team operating with the rigor of a top retained firm at the pace of a hypergrowth company. About the role We're hiring an Executive Researcher to build a modern, AI-powered ...

CoreWeave

Executive Researcher

Sunnyvale, CA

This is a small, high-bar team operating with the rigor of a top retained firm at the pace of a hypergrowth company. About the role We're hiring an Executive Researcher to build a modern, AI-powered ...

CoreWeave

Executive Researcher

Bellevue, WA · On-site

This is a small, high-bar team operating with the rigor of a top retained firm at the pace of a hypergrowth company. About the role We're hiring an Executive Researcher to build a modern, AI-powered ...

CoreWeave

Executive Researcher

San Francisco, CA

This is a small, high-bar team operating with the rigor of a top retained firm at the pace of a hypergrowth company. About the role We're hiring an Executive Researcher to build a modern, AI-powered ...

CoreWeave

Executive Researcher

Seattle, WA · On-site

This is a small, high-bar team operating with the rigor of a top retained firm at the pace of a hypergrowth company. About the role We're hiring an Executive Researcher to build a modern, AI-powered ...

Clarivate Analytics

Strategic Account Manager

$153K - $172K/yr

Revenue growth and retention * Executive relationship strength * Pipeline quality and forecast accuracy * Customer satisfaction and partnership value * Effective internal collaboration About the Team ...

Clarivate

Strategic Account Manager

$153K - $172K/yr

Revenue growth and retention * Executive relationship strength * Pipeline quality and forecast accuracy * Customer satisfaction and partnership value * Effective internal collaboration About the Team ...

Clarivate Analytics

Global Strategic Account Director

$153K - $192K/yr

Revenue growth and retention * Executive relationship strength * Pipeline quality and forecast accuracy * Customer satisfaction and partnership value * Effective internal collaboration About the Team ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsRetention Executive Jobs

Retention Executive information

See salary details

$26.5K

$93.6K

$184K

How much do retention executive jobs pay per year?

As of Aug 24, 2026, the average yearly pay for retention executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is a retention executive?

Retention Executives are professionals responsible for ensuring that customers remain loyal to a company by addressing their needs and concerns. Their primary role is to minimize customer churn by building strong relationships, resolving issues, and often offering incentives or tailored solutions. They analyze customer behavior, gather feedback, and work closely with other departments to improve overall customer satisfaction. Retention Executives play a crucial role in enhancing customer lifetime value and supporting business growth.

What are the key skills and qualifications needed to thrive as a retention executive, and why are they important?

To thrive as a Retention Executive, you need strong customer service abilities, data analysis skills, and a background in business or marketing, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems and retention analytics tools is typically required. Outstanding communication, problem-solving, and persuasive skills help you build rapport and resolve customer concerns. These skills are crucial for maintaining customer loyalty, reducing churn, and driving long-term business growth.

What are some common challenges faced by a retention executive, and how can they be effectively managed?

Retention Executives often face the challenge of addressing customer concerns before they escalate into cancellations or churn. Balancing personalized communication with efficiency, especially when handling a high volume of accounts, can also be demanding. Building strong relationships with clients and proactively identifying issues are key to overcoming these challenges. Utilizing customer feedback, collaborating closely with sales and support teams, and leveraging CRM tools can help Retention Executives manage their workload and improve customer loyalty.

What is the difference between Retention Executive vs Customer Service Representative?

AspectRetention ExecutiveCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Skills RequiredCommunication, persuasion, relationship managementProblem-solving, communication, patience
Work EnvironmentSales and marketing teams, client-focusedCall centers, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, a Retention Executive primarily focuses on maintaining customer loyalty and reducing churn through targeted strategies. In contrast, a Customer Service Representative handles day-to-day inquiries and resolves issues. The Retention Executive often requires skills in persuasion and relationship management, whereas the Customer Service Representative emphasizes problem-solving and patience. Both roles are vital in customer-centric industries but serve different functions within the customer lifecycle.

What cities are hiring for Retention Executive jobs?

Cities with the most Retention Executive job openings:

What are the most commonly searched types of Retention jobs?

The most popular types of Retention jobs are:

What states have the most Retention Executive jobs?

States with the most job openings for Retention Executive jobs include:

Retention Executive jobs near you
Infographic showing various Retention Executive job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Account Manager Lead - Small Group Benefits

Jobtailor

Spokane, WA • On-site

$70 - $95/hr

Other

Posted 5 days ago

Job description

Responsible for providing customer service and overall service of assigned customers and/or policies

Leads the team to ensure that business goals are met and operations run smoothly

Fosters and manages overall relationship with clients ensuring retention of executive benefits book of business

Requirements
  • Bachelor's Degree or equivalent combination of education and experience
  • Seven (7) or more years of related work experience
  • Valid Insurance License
Core Competencies

Demonstrates strong customer service skills while managing client relationships to ensure retention and satisfaction. Proven leadership in guiding teams to achieve business goals and maintain smooth operations.

Highest-signal resume keywords
  • Customer Service
  • Team Leadership
  • Client Relationship Management
  • Insurance License
  • Business Operations
ATS Optimization Keywords Certifications & Qualifications
  • Valid Insurance License
Industry Keywords
  • Customer Retention
  • Executive Benefits
  • Business Goals
  • Operations Management
  • Related Work Experience
#J-18808-Ljbffr

Apply