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Retention Executive Jobs (NOW HIRING)

Humana

Group Retention Executive

$48K - $115K/yr

The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Humana is looking for a dedicated ...

Humana

Group Retention Executive

$48K - $115K/yr

The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Humana is looking for a dedicated ...

BeyondTrust

Customer Retention Executive

$78K - $106K/yr

The Role The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand ...

BeyondTrust

Customer Retention Executive

$78K - $106K/yr

The Role The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand ...

twenty80.io

Executive Search Recruiter

Roseville, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

twenty80.io

Executive Search Recruiter

Granite Bay, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

twenty80.io

Executive Search Recruiter

Folsom, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

Aequor

We are looking for someone who operates with the rigor and sophistication of a retained executive search consultant. The successful candidate will excel at market intelligence, executive research ...

Compliancy Group LLC.

Retention Specialist

OR · On-site +1

... or CEO about risk, value, and outcomes, and still run a disciplined, well-organized book of ... Own retention and renewal outcomes for a portfolio of strategic, higher-value accounts, including ...

Compliancy Group

Retention Specialist

Retention Specialist Healthcare organizations are under more compliance pressure than ever, and ... Demonstrated experience engaging and influencing C-suite and executive stakeholders (CFO, General ...

Compliancy Group LLC.

Retention Specialist

The Strategic Retention Specialist owns retention for our higher-tier accounts and our most ... Demonstrated experience engaging and influencing C-suite and executive stakeholders (CFO, General ...

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Retention Executive information

See salary details

$26.5K

$93.6K

$184K

How much do retention executive jobs pay per year?

As of Sep 14, 2026, the average yearly pay for retention executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is a retention executive?

Retention Executives are professionals responsible for ensuring that customers remain loyal to a company by addressing their needs and concerns. Their primary role is to minimize customer churn by building strong relationships, resolving issues, and often offering incentives or tailored solutions. They analyze customer behavior, gather feedback, and work closely with other departments to improve overall customer satisfaction. Retention Executives play a crucial role in enhancing customer lifetime value and supporting business growth.

What are the key skills and qualifications needed to thrive as a retention executive, and why are they important?

To thrive as a Retention Executive, you need strong customer service abilities, data analysis skills, and a background in business or marketing, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems and retention analytics tools is typically required. Outstanding communication, problem-solving, and persuasive skills help you build rapport and resolve customer concerns. These skills are crucial for maintaining customer loyalty, reducing churn, and driving long-term business growth.

What are some common challenges faced by a retention executive, and how can they be effectively managed?

Retention Executives often face the challenge of addressing customer concerns before they escalate into cancellations or churn. Balancing personalized communication with efficiency, especially when handling a high volume of accounts, can also be demanding. Building strong relationships with clients and proactively identifying issues are key to overcoming these challenges. Utilizing customer feedback, collaborating closely with sales and support teams, and leveraging CRM tools can help Retention Executives manage their workload and improve customer loyalty.

What is the difference between Retention Executive vs Customer Service Representative?

AspectRetention ExecutiveCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Skills RequiredCommunication, persuasion, relationship managementProblem-solving, communication, patience
Work EnvironmentSales and marketing teams, client-focusedCall centers, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, a Retention Executive primarily focuses on maintaining customer loyalty and reducing churn through targeted strategies. In contrast, a Customer Service Representative handles day-to-day inquiries and resolves issues. The Retention Executive often requires skills in persuasion and relationship management, whereas the Customer Service Representative emphasizes problem-solving and patience. Both roles are vital in customer-centric industries but serve different functions within the customer lifecycle.

What cities are hiring for Retention Executive jobs?

Cities with the most Retention Executive job openings:

What are the most commonly searched types of Retention jobs?

The most popular types of Retention jobs are:

What states have the most Retention Executive jobs?

States with the most job openings for Retention Executive jobs include:

What are popular job titles related to Retention Executive jobs?

For Retention Executive jobs, the most frequently searched job titles are:

Retention Executive jobs near you
Infographic showing various Retention Executive job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Group Retention Executive

Remote

Humana
Health Care and Social Assistance • 10K+ employees
Learn more about Humanaexternal

$48K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

Job description

Become a part of our caring community
The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Humana is looking for a dedicated, detail-oriented, and responsible Group Retention Executive who is looking for an opportunity for growth in a progressive organization.

The Group Retention Executive retains and grows membership within existing 2 - 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities Include:

  • Oversee customer account management for existing 2 - 99 ancillary accounts, including negotiating contracts and agreements.
  • Build relationships with brokers and agents.
  • Achieve retention sales goals and add on sales goals for defined book of business.
  • Develop and oversee customer retention campaigns.
  • Product Lines: Dental, Vision, Life, Disability, and EAP
  • Liaison between assigned clients and Humana internal areas for escalated issues.
  • May represent Humana at community events, associations and industry organizations.
  • Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
  • Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.

Use your skills to make an impact

Required Qualifications:

  • 2+ years' experience selling or retaining within the employer group insurance environment.
  • Understanding of employer procurement process
  • Client management experience
  • Business and Financial Acumen
  • Develop positive, collaborative client relationships.
  • Active life and health license

Preferred Qualifications:

  • Strong communicator- written, verbal and presentation skills
  • Bi-lingual (English/Spanish)
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.


$48,800 - $115,900 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-04-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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