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Retention Executive Jobs (NOW HIRING)

twenty80.io

Executive Search Recruiter

Roseville, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

twenty80.io

Executive Search Recruiter

Folsom, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

twenty80.io

Executive Search Recruiter

Granite Bay, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

WebTPA

Small Group Account Executive

Jacksonville, FL · On-site

What You Will Be Doing FLORIDA BLUE GENERAL AGENCY SALES AND RETENTION EXECUTIVE * Evaluate and ... analyze new Small Group RFPs to identify the optimal product offering for potential customers and ...

WalkMe

Senior Customer Business Executive

New York, NY · Hybrid

Renewal performance and revenue retention * Executive stakeholder engagement * Customer advocacy and long-term partnership strength What Sets Us Apart * At WalkMe, we are dedicated to building a ...

WalkMe

Senior Customer Business Executive

New York, NY · On-site

Renewal performance and revenue retention * Executive stakeholder engagement * Customer advocacy and long-term partnership strength What Sets Us Apart * At WalkMe, we are dedicated to building a ...

WalkMe

Senior Customer Business Executive

New York, NY · Hybrid

Renewal performance and revenue retention * Executive stakeholder engagement * Customer advocacy and long-term partnership strength What Sets Us Apart * At WalkMe, we are dedicated to building a ...

MrBeast

Executive Recruiter

New York, NY

$200K - $270K/yr

Manage retained search firms and external recruiting partners when engaged. What We're Looking For Minimum Qualifications * Demonstrated success leading end-to-end executive searches for Director, VP ...

MrBeast

Executive Recruiter

New York, NY · On-site

$200K - $270K/yr

Manage retained search firms and external recruiting partners when engaged. What We're Looking For Minimum Qualifications * Demonstrated success leading end-to-end executive searches for Director, VP ...

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Retention Executive information

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$26.5K

$93.6K

$184K

How much do retention executive jobs pay per year?

As of Jul 15, 2026, the average yearly pay for retention executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What are Retention Executives?

Retention Executives are professionals responsible for ensuring that customers remain loyal to a company by addressing their needs and concerns. Their primary role is to minimize customer churn by building strong relationships, resolving issues, and often offering incentives or tailored solutions. They analyze customer behavior, gather feedback, and work closely with other departments to improve overall customer satisfaction. Retention Executives play a crucial role in enhancing customer lifetime value and supporting business growth.

What is the difference between Retention Executive vs Customer Service Representative?

AspectRetention ExecutiveCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Skills RequiredCommunication, persuasion, relationship managementProblem-solving, communication, patience
Work EnvironmentSales and marketing teams, client-focusedCall centers, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, a Retention Executive primarily focuses on maintaining customer loyalty and reducing churn through targeted strategies. In contrast, a Customer Service Representative handles day-to-day inquiries and resolves issues. The Retention Executive often requires skills in persuasion and relationship management, whereas the Customer Service Representative emphasizes problem-solving and patience. Both roles are vital in customer-centric industries but serve different functions within the customer lifecycle.

What are some common challenges faced by a Retention Executive, and how can they be effectively managed?

Retention Executives often face the challenge of addressing customer concerns before they escalate into cancellations or churn. Balancing personalized communication with efficiency, especially when handling a high volume of accounts, can also be demanding. Building strong relationships with clients and proactively identifying issues are key to overcoming these challenges. Utilizing customer feedback, collaborating closely with sales and support teams, and leveraging CRM tools can help Retention Executives manage their workload and improve customer loyalty.

What are the key skills and qualifications needed to thrive as a Retention Executive, and why are they important?

To thrive as a Retention Executive, you need strong customer service abilities, data analysis skills, and a background in business or marketing, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems and retention analytics tools is typically required. Outstanding communication, problem-solving, and persuasive skills help you build rapport and resolve customer concerns. These skills are crucial for maintaining customer loyalty, reducing churn, and driving long-term business growth.
What cities are hiring for Retention Executive jobs? Cities with the most Retention Executive job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Retention Executive jobs? States with the most job openings for Retention Executive jobs include:
Retention Executive jobs near you
Infographic showing various Retention Executive job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 90% Full Time, 6% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.
VP, Retention Executive- Retirement Services

VP, Retention Executive- Retirement Services

Fidelity Investments

Aurora, CO • On-site, Remote

$118K - $226K/yr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

17th of 148 rated financial services

Job description


Job Title: Vice President, Retention Executive
Note: Fidelity will not provide immigration sponsorship for this position
ROLE CAN BE BASED ANY LOCATION NATIONWIDE
The Role
The Retention Executive is responsible for participating in retention strategy and proactive contract extension activities, providing valid, competitive information, and developing timely, accurate sales proposals. This leader will focus on Defined Contribution, Defined Benefit, Health and Welfare, Health Savings Account, Reimbursement Account, and Managed Account opportunities.
The Expertise and Skills You Bring
  • Drive retention process leadership from contact through strategy, proposal, presentation, and successful client retention
  • Identify client needs and develop client-specific solutions
  • Own the retention sales efforts depending on the situation
  • Develop and manage relationships with Managing Directors, Plan Sponsors, and Sourcing Advisors
  • Provide appropriate market and competitive information
  • Supervise delivery of proposals to clients/consultants, including preparation of custom finals presentations employing visual storytelling concepts
  • Provide timely, accurate, and concise analysis to senior management on retention status and performance
  • Develop a full understanding of internal pricing, contracting, and operational requirements
  • Represent Fidelity Investments in the marketplace through various industry organizations and events
  • Series 7 and 63 required. Travel is required as needed.

The successful candidate will have approximately 10 to 15 years of progressive business development/client retention experience coupled with at least an undergraduate degree. Candidates will demonstrate experience in successfully building alliances and influencing key decision-makers (at all levels), competitive drive determination and results. Strong written and oral communication skills, presentation skills, and leading sales processes are all vital skills for the role.
Previous experience selling outsourced benefits solutions, researching, acquiring market intelligence, financial acumen, understanding benefits administration operations, and developing sales proposals is also required. It is imperative that the successful candidate present excellent sales instincts, sound business judgment, and the ability to juggle many opportunities at once.
The Team
Specific sales activities include strategy development, customer presentations, proposal development, contract negotiations, market intelligence, Salesforce reporting, and client team sales mentoring. The Retention Executive will partner closely with Managing Directors and Sales Support to build and implement sales processes and align with operational goals.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
The base salary range for this position is $118,000-226,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Series 63 - FINRA, Series 7 - FINRA
Category:
Relationship Management

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