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Retention Executive Jobs (NOW HIRING)

Executive Search Recruiter

Folsom, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

Executive Search Recruiter

Roseville, CA · Hybrid

$100K - $120K/yr

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

Executive Search Recruiter Retained Search Practice - IT & Healthcare Twenty80 Roseville, CA | Hybrid About Twenty80 Twenty80 is expanding its retained Executive & Specialty Search practice focused ...

Renewal performance and revenue retention * Executive stakeholder engagement * Customer advocacy and long-term partnership strength What Sets Us Apart * At WalkMe, we are dedicated to building a ...

Renewal performance and revenue retention * Executive stakeholder engagement * Customer advocacy and long-term partnership strength What Sets Us Apart * At WalkMe, we are dedicated to building a ...

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Retention Executive information

See salary details

$26.5K

$93.6K

$184K

How much do retention executive jobs pay per year?

As of Jun 23, 2026, the average yearly pay for retention executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What are Retention Executives?

Retention Executives are professionals responsible for ensuring that customers remain loyal to a company by addressing their needs and concerns. Their primary role is to minimize customer churn by building strong relationships, resolving issues, and often offering incentives or tailored solutions. They analyze customer behavior, gather feedback, and work closely with other departments to improve overall customer satisfaction. Retention Executives play a crucial role in enhancing customer lifetime value and supporting business growth.

What is the difference between Retention Executive vs Customer Service Representative?

AspectRetention ExecutiveCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Skills RequiredCommunication, persuasion, relationship managementProblem-solving, communication, patience
Work EnvironmentSales and marketing teams, client-focusedCall centers, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, a Retention Executive primarily focuses on maintaining customer loyalty and reducing churn through targeted strategies. In contrast, a Customer Service Representative handles day-to-day inquiries and resolves issues. The Retention Executive often requires skills in persuasion and relationship management, whereas the Customer Service Representative emphasizes problem-solving and patience. Both roles are vital in customer-centric industries but serve different functions within the customer lifecycle.

What are some common challenges faced by a Retention Executive, and how can they be effectively managed?

Retention Executives often face the challenge of addressing customer concerns before they escalate into cancellations or churn. Balancing personalized communication with efficiency, especially when handling a high volume of accounts, can also be demanding. Building strong relationships with clients and proactively identifying issues are key to overcoming these challenges. Utilizing customer feedback, collaborating closely with sales and support teams, and leveraging CRM tools can help Retention Executives manage their workload and improve customer loyalty.

What are the key skills and qualifications needed to thrive as a Retention Executive, and why are they important?

To thrive as a Retention Executive, you need strong customer service abilities, data analysis skills, and a background in business or marketing, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems and retention analytics tools is typically required. Outstanding communication, problem-solving, and persuasive skills help you build rapport and resolve customer concerns. These skills are crucial for maintaining customer loyalty, reducing churn, and driving long-term business growth.
What cities are hiring for Retention Executive jobs? Cities with the most Retention Executive job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Retention Executive jobs? States with the most job openings for Retention Executive jobs include:
Infographic showing various Retention Executive job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.
National Sales & Retention Executive

National Sales & Retention Executive

Elevance Health

Las Vegas, NV • On-site

$91K - $157K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Elevance Health rating

7.8

Company rating: 7.8 out of 10

Based on 334 frontline employees who took The Breakroom Quiz

165th of 261 rated insurance


Job description

Anticipated End Date:

2026-06-29

Position Title:

National Sales & Retention Executive

Job Description:

National Sales & Retention Executive

Location: This role requires associates to be in-office1 - 2days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unlessaccommodationis granted as required by law.

The National Sales & Retention Executive is responsible for both selling and renewing group business in national markets where the account is too small to justify use of a sales associate and an account management associate.

How you will make an impact:

  • Develops strategies and utilizes selling techniques to acquire new business sales (medical, wellness and specialty products) by managing pipeline and achieving results through sales process for national accounts.
  • Generates lead activity and makes sales calls.
  • Leverages understanding of the consultant (AON, Mercer, WTW) community and/or national account space to produce sales.
  • Manages projects and meets with key stakeholders to determine scope and deliverables.
  • Participates in and utilizes market knowledge in the request for proposal (RFP) production including geo access and disruption reporting.
  • Develops and maintains consultant, broker and/or customer relationships.
  • Travels to worksite and other locations as necessary.

Minimum Requirements:

  • Requires a BA/BS and a minimum of 5 years of related experience; or any combination of education and experience which would provide an equivalent background.
  • Sales License required or the ability to obtain within 60 days of hire.

Preferred Skills, Capabilities and Experiences:

  • PST time zones preferred.
  • Background in health insurance strongly preferred.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $91,980 to $157,680

Location(s): California, Colorado, Nevada

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Level:

Non-Management Exempt

Workshift:

Job Family:

SLS > Sales - Field

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.


Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.


How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.


We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.


Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.


The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.


Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.


Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.


NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.


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About Elevance Health

Sourced by ZipRecruiter

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2004

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