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Retention Executive Jobs (NOW HIRING)

FIRM INTROKM Partners is an entrepreneurial National Retained Executive Search and Professional Recruitment Firm with dedicated practice areas focused on high-growth, impact-investment-oriented ...

Company Description Dinte Executive Search is a global retained executive search and management consulting firm located in Tysons Corner, VA that focuses on executive and senior management level ...

Associate

Mclean, VA ยท On-site

Company Description Dinte Executive Search is a global retained executive search and management consulting firm located in Tysons Corner, VA that focuses on executive and senior management level ...

Company Description Dinte Executive Search is a global retained executive search and management consulting firm located in Tysons Corner, VA that focuses on executive and senior management level ...

Associate

Mclean, VA ยท On-site

Company Description Dinte Executive Search is a global retained executive search and management consulting firm located in Tysons Corner, VA that focuses on executive and senior management level ...

Company Description Retain is a cloud platform that provides companies with a 360 degree view of ... Conduct high level conversations with Senior Executives in target accounts. * Achieve or exceed ...

Experience at a retained executive search firm focused on technology * Interest in the autonomous and electric vehicle industry. * Expertise in leveraging ATS (we use Lever) to build metrics ...

Company Description Retain is a cloud platform that provides companies with a 360 degree view of ... Conduct high level conversations with Senior Executives in target accounts. * Achieve or exceed ...

Experience at a retained executive search firm focused on technology * Interest in the autonomous and electric vehicle industry. * Expertise in leveraging ATS (we use Lever) to build metrics ...

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Retention Executive information

See salary details

$26.5K

$93.6K

$184K

How much do retention executive jobs pay per year?

As of Jun 23, 2026, the average yearly pay for retention executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What are Retention Executives?

Retention Executives are professionals responsible for ensuring that customers remain loyal to a company by addressing their needs and concerns. Their primary role is to minimize customer churn by building strong relationships, resolving issues, and often offering incentives or tailored solutions. They analyze customer behavior, gather feedback, and work closely with other departments to improve overall customer satisfaction. Retention Executives play a crucial role in enhancing customer lifetime value and supporting business growth.

What is the difference between Retention Executive vs Customer Service Representative?

AspectRetention ExecutiveCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Skills RequiredCommunication, persuasion, relationship managementProblem-solving, communication, patience
Work EnvironmentSales and marketing teams, client-focusedCall centers, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, a Retention Executive primarily focuses on maintaining customer loyalty and reducing churn through targeted strategies. In contrast, a Customer Service Representative handles day-to-day inquiries and resolves issues. The Retention Executive often requires skills in persuasion and relationship management, whereas the Customer Service Representative emphasizes problem-solving and patience. Both roles are vital in customer-centric industries but serve different functions within the customer lifecycle.

What are some common challenges faced by a Retention Executive, and how can they be effectively managed?

Retention Executives often face the challenge of addressing customer concerns before they escalate into cancellations or churn. Balancing personalized communication with efficiency, especially when handling a high volume of accounts, can also be demanding. Building strong relationships with clients and proactively identifying issues are key to overcoming these challenges. Utilizing customer feedback, collaborating closely with sales and support teams, and leveraging CRM tools can help Retention Executives manage their workload and improve customer loyalty.

What are the key skills and qualifications needed to thrive as a Retention Executive, and why are they important?

To thrive as a Retention Executive, you need strong customer service abilities, data analysis skills, and a background in business or marketing, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems and retention analytics tools is typically required. Outstanding communication, problem-solving, and persuasive skills help you build rapport and resolve customer concerns. These skills are crucial for maintaining customer loyalty, reducing churn, and driving long-term business growth.
What cities are hiring for Retention Executive jobs? Cities with the most Retention Executive job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Retention Executive jobs? States with the most job openings for Retention Executive jobs include:
Infographic showing various Retention Executive job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Executive Recruiter

KM Partners

Denver, CO โ€ข On-site, Remote

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago


Job description

FIRM INTROKM Partners is an entrepreneurial National Retained Executive Search and Professional Recruitment Firm with dedicated practice areas focused on high-growth, impact-investment-oriented businesses, respecting responsible capitalism. GROWTH: Since 2016, we have achieved more than 40% year-over-year average revenue growth. Part of our growth has been achieved by creating efficiencies through focusing on higher-level placements and strategically relevant roles in similar geographic regions to leverage other outreach/recruiting efforts with overlapping candidate qualifications, allowing for more placement opportunities from similar candidate pools.
  1. A high volume of high-quality searches with direct placement opportunities
  2. Clients on a waitlist with pending searches to hand off immediately to new hires
CULTURE: Fun, work hard/play hard culture. We value results and provide a strong, supportive culture to help you achieve your goals. We take a highly ethical, genuine, advisory-style approach to the professional placements we make with our growing list of long-term, repeat client partners. BRAND REPUTATION: Our retained and exclusive engagement style with clients, along with our consultative, value-add approach in specific national practice areas has earned us a high-quality brand reputation and led to consistent repeat and referral business coming directly to us. CLOSE RATE: We place well-qualified professionals, and we selectively screen the companies we partner with, which has helped lead to a 97%+ close rate on our retained searches. TRAINING: By taking the long view on each of our new team members and with continuous reinvestment in technology, sourcing resources, training, and development, our average tenure is progressively increasing, leading to significant and rapid income increases on/for our team. EXPANDING BENEFITS: Our company offering will now include 401K with a 3 ยฝ% company match. Additional benefits include full healthcare and dental insurance, cell phone, internet, and home office reimbursements for hybrid work schedules, paid parking, fun amp; rewarding team-building events, weekly team lunches, industry conference attendance, and a flexible, Personally Responsible PTO policy.โ€‹At KM, our clientele ranges from start-up to mid-market private family-owned generational companies and long-established larger national industry leaders, most supported by mission-driven capital from private equity and institutional investors, aligned with the principles of ESG.โ€‹Our team growth is selective and deliberate with a hands-on, collaborative, mentorship style leadership, open-door availability, and relentless support of the success, growth, and development of each new team member we welcome on board.โ€‹Weโ€™re interested in hiring Executive Search and Professional Recruitment Professionals and top-performers (or up-and-coming, aspiring top-performers) whom we can invest in for long-term career growth. At KM, we have built a great business, with a high-quality reputation and expanding brand awareness throughout the United States in our niche practice areas. This is the opportunity to become a highly valued team member and benefit from our momentum.โ€‹We are building something unique, and weโ€™re interested in sharing more of the details and learning about you and your professional objectives. โ€‹YOUR OPPORTUNITYThis is the opportunity to become a professional Executive Search Consultant and value-add career advisor by providing strategic insight and taking a genuine interest in the success of our clientโ€™s businesses and the careers of the professionals we represent.
  • Become a professional Executive Search Consultant focused on placing key hires for high-quality companies throughout the United States primarily at the Sr Associate, Manager, Director, Vice President levels, and up through C-level
  • Capitalize on the hard work we have already done building a premium brand and help us to expand into related high-growth sectors while servicing our existing clientele
  • Advance, develop and refine your recruiting skills as well as your sales and business acumen by working side by side with mentorship-style leadership who has a high-performance track records
  • Make a difference and be challenged by learning how to advise experienced industry professionals and offer consultative insight to clients, providing value and making positive impacts
  • Take a genuine interest in the success of our clientโ€™s businesses and the careers of the professionals we represent. Align with your core values through specializing in professional recruiting for impact-investment-oriented businesses that seek to have a positive and transformative impact on society.
PLEASE NOTE: Our website is currently being completely rebuilt and updated to refine our online professional image and full candidate/career portal integration to our database.โ€‹SUMMARY OF POSITIONPerformance-based growth opportunity on a dynamic, and collaborative team with zero corporate bureaucracy. The Executive Search Consultant is responsible for proactively sourcing, recruiting, and placing high-quality industry-specific and thoroughly evaluated professionals with our client partners. Ultimately, establish your own clients and lead your own engagements, while expanding, enhancing, and refining your skillset to continue to grow, develop, and achieve ascending career objectives in a progressive, team-oriented, entrepreneurial environment. ESSENTIAL DUTIES, RESPONSIBILITIES amp; REQUIREMENTS
  • Develop an in-depth understanding of KM Partnersโ€™ value proposition and key differentiators
  • Research, source, identify, and recruit high-quality, industry-specific professionals throughout the US
  • Cold-call, email, message through social media and win warm referrals for placement into direct-hire positions
  • Conduct meticulous, introductory, and prescreen conference phone calls to qualified professional candidates prior to moving forward with an in-person or video interview evaluation
  • Perform thorough and systematic in-person and video interview evaluations in accordance with KMโ€™s interview and evaluation methodology, policies, and procedures utilizing our forms, search checklists, best practices, etc.
  • Obtain deal sheets, excel models, writing, and other work samples from professional candidates for evaluation and potential submission to clients for searches our firm is engaged in
  • Conduct professional references and complete synopsis to report and submit results to the client
  • Create dynamic and well-written candidate profiles based on prescreening phone calls, video interview evaluations, work sample reviews, and references conducted
  • Successfully match candidates to client profiles while carefully considering all technical, interpersonal, experiential, tangible, and intangible factors
  • Obtain and use feedback to enhance customer relationships and continuously improve the quality of service, add value, and enhance the client experience
  • Attend weekly meetings and other responsibilities as designated by the Managing Partner
  • Meet and/or exceed the established goals for an Executive Search Consultant
  • Become familiar with and use various recruiting tools such as LinkedIn, Zoom Info, Bullhorn, Job Order Form, Candidate Interview Template, and others for the recruiting and marketing aspects of the Executive Recruiter position
  • Actively network and continuously add connections on LinkedIn to expand your professional network
  • Attend industry-specific networking events and conferences
โ€‹TECHNICAL, OPERATIONS amp; ADMINISTRATION
  • Demonstrate effective telephone marketing and recruiting skills with a strong ability to persuade and influence decision-makers
  • Utilize technology tools effectively and ensure proper documentation of calls and activities in KMโ€™s CRM as applicable
  • Apply his/her skills to maintain a high level of productivity and accuracy through delivering quality work with meticulous attention to detail
  • Pick up on new technical and procedural knowledge quickly, apply new learning to become more effective at work while seeking to continuously improve
  • Demonstrate a high degree of self-motivation and possess a sense of urgency to achieve outcomes and exceed expectations
  • Maintain a professional appearance, demeanor, and approach to work
  • Demonstrate outstanding verbal skills, written communication skills, excellent customer service skills, and phone etiquette
  • Demonstrate strong time management skills with the ability to multi-task and prioritize effectively
  • Demonstrate strong computer proficiency with MS Windows - Word, Excel, PowerPoint, and Outlook
  • Industry knowledge or subject matter expertise is a plus
EDUCATION AND/OR EXPERIENCE
  • Bachelorโ€™s degree in a related field or equivalent experience is a highly preferred and proven record of success in recruiting for professional-level positions