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Retention Executive Jobs (NOW HIRING)

AT&T

Lead Commercialization

Dallas, TX · On-site

$128K - $215K/yr

Develop KPI frameworks, scorecards, and executive dashboards to monitor business performance * Track initiative outcomes and business impact across retention, growth, and customer value strategies

AT&T

Lead Commercialization

Atlanta, GA · On-site

$128K - $215K/yr

Develop KPI frameworks, scorecards, and executive dashboards to monitor business performance * Track initiative outcomes and business impact across retention, growth, and customer value strategies

Vizient

VP, Data & Digital Account Management

Irving, TX · On-site

$187K - $348K/yr

Demonstrated success leading teams responsible for revenue retention, executive client relationships, and commercial growth. * Experience managing complex healthcare provider relationships and ...

KM Partners

Executive Recruiter

Denver, CO · On-site +1

FIRM INTROKM Partners is an entrepreneurial National Retained Executive Search and Professional Recruitment Firm with dedicated practice areas focused on high-growth, impact-investment-oriented ...

AT&T

Lead Commercialization

El Segundo, CA · On-site

$128K - $215K/yr

Develop KPI frameworks, scorecards, and executive dashboards to monitor business performance * Track initiative outcomes and business impact across retention, growth, and customer value strategies

McKesson

Senior Manager, Account Management

Irving, TX · On-site +1

This leader will be responsible for driving customer retention, executive relationship management, customer health, and value realization across a portfolio of customers. In this role, you will ...

McKesson

Senior Manager, Account Management

This leader will be responsible for driving customer retention, executive relationship management, customer health, and value realization across a portfolio of customers. In this role, you will ...

Zoox

Head of Executive Recruiting

Foster City, CA · Hybrid

$244K - $321K/yr

Experience at a retained executive search firm focused on technology. * Interest in the autonomous and electric vehicle industry. Location * This role will report out of our Foster City, CA office in ...

Vizient

VP, Data & Digital Account Management

Chicago, IL · On-site

$187K - $348K/yr

Demonstrated success leading teams responsible for revenue retention, executive client relationships, and commercial growth. * Experience managing complex healthcare provider relationships and ...

Zoox

Head of Executive Recruiting

Foster City, CA · Hybrid

$244K - $321K/yr

Experience at a retained executive search firm focused on technology. * Interest in the autonomous and electric vehicle industry. Location * This role will report out of our Foster City, CA office in ...

Zoox

Head of Executive Recruiting

Foster City, CA · On-site

$244K - $321K/yr

Experience at a retained executive search firm focused on technology. * Interest in the autonomous and electric vehicle industry. Location * This role will report out of our Foster City, CA office in ...

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Retention Executive information

See salary details

$26.5K

$93.6K

$184K

How much do retention executive jobs pay per year?

As of Sep 14, 2026, the average yearly pay for retention executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is a retention executive?

Retention Executives are professionals responsible for ensuring that customers remain loyal to a company by addressing their needs and concerns. Their primary role is to minimize customer churn by building strong relationships, resolving issues, and often offering incentives or tailored solutions. They analyze customer behavior, gather feedback, and work closely with other departments to improve overall customer satisfaction. Retention Executives play a crucial role in enhancing customer lifetime value and supporting business growth.

What are the key skills and qualifications needed to thrive as a retention executive, and why are they important?

To thrive as a Retention Executive, you need strong customer service abilities, data analysis skills, and a background in business or marketing, often supported by a relevant degree. Familiarity with customer relationship management (CRM) systems and retention analytics tools is typically required. Outstanding communication, problem-solving, and persuasive skills help you build rapport and resolve customer concerns. These skills are crucial for maintaining customer loyalty, reducing churn, and driving long-term business growth.

What are some common challenges faced by a retention executive, and how can they be effectively managed?

Retention Executives often face the challenge of addressing customer concerns before they escalate into cancellations or churn. Balancing personalized communication with efficiency, especially when handling a high volume of accounts, can also be demanding. Building strong relationships with clients and proactively identifying issues are key to overcoming these challenges. Utilizing customer feedback, collaborating closely with sales and support teams, and leveraging CRM tools can help Retention Executives manage their workload and improve customer loyalty.

What is the difference between Retention Executive vs Customer Service Representative?

AspectRetention ExecutiveCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Skills RequiredCommunication, persuasion, relationship managementProblem-solving, communication, patience
Work EnvironmentSales and marketing teams, client-focusedCall centers, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, a Retention Executive primarily focuses on maintaining customer loyalty and reducing churn through targeted strategies. In contrast, a Customer Service Representative handles day-to-day inquiries and resolves issues. The Retention Executive often requires skills in persuasion and relationship management, whereas the Customer Service Representative emphasizes problem-solving and patience. Both roles are vital in customer-centric industries but serve different functions within the customer lifecycle.

What cities are hiring for Retention Executive jobs?

Cities with the most Retention Executive job openings:

What are the most commonly searched types of Retention jobs?

The most popular types of Retention jobs are:

What states have the most Retention Executive jobs?

States with the most job openings for Retention Executive jobs include:

What are popular job titles related to Retention Executive jobs?

For Retention Executive jobs, the most frequently searched job titles are:

Retention Executive jobs near you
Infographic showing various Retention Executive job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Account Executive, Enterprise - Growth & Retention

Remote

Highlight
See more jobs at Highlightexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 28 days ago

Job description

Highlight is the definitive product intelligence platform enabling brands to create products people love. Powered by a proprietary community, seamless logistics, expert research methodologies, and AI-driven analytics, Highlight's platform is purpose-built for modern physical product teams and trusted by leading brands, top retailers, and emerging innovators alike. The Highlight platform delivers high-impact insights with unmatched quality across every stage of the product innovation lifecycle-from early ideas and prototypes to in-market renovation-empowering teams to act quickly and bring winning products to market with confidence.
About the role
Highlight is looking for an experienced, strategic Enterprise Account Executive to grow and retain our most important enterprise relationships. We're a fast-growing, early-stage company, and this role owns a portfolio of existing high-value accounts with full responsibility for the customer's success and the revenue that follows from it.
As an Enterprise AE working on growth and retention of our strategic accounts, you'll be the trusted senior partner to insights, innovation, R&D, and sensory leaders at some of the world's most recognizable brands: deepening adoption, driving measurable value, and owning renewals so they're earned through results rather than saved at the deadline. You'll also bring a hunter's mentality to a book you already own, never waiting for expansion to surface but actively working the next door inside the account: new teams, new use cases, new budget holders.
Success requires equal parts relationship stewardship and commercial hunting: you keep customers for the long term and you go find the next opportunity within. This is a highly collaborative role working closely with Marketing, Product, and Customer Enablement to ensure long-term customer value, adoption, and retention.
Your impact
  • Own a portfolio of high-value enterprise accounts with full accountability for net revenue retention: renewals, expansion, and repeat business over time
  • Serve as the trusted senior point of contact for insights, innovation, R&D, and sensory leaders, owning the relationship and the customer's experience of Highlight end to end
  • Drive measurable value realization, connecting platform usage and study outcomes to each customer's stated priorities so renewals are won on results, not rescued at the deadline
  • Grow accounts commercially: identify and close expansion, cross-sell, and repeat project work across new business units, teams, and use cases
  • Pursue whitespace within your accounts with a hunter's instinct: map the organization, uncover new budget holders, and open doors that aren't already open
  • Lead sophisticated discovery to surface evolving workflows, new strategic initiatives, and unmet needs across the full product innovation lifecycle
  • Manage renewals proactively and commercially, identifying risk early and negotiating from a position of delivered value
  • Partner closely with Customer Enablement to drive onboarding, adoption, and the early wins that set up long-term growth
  • Navigate complex, multi-threaded buying processes across procurement, legal, security, and executive leadership
  • Forecast accurately and maintain pipeline rigor in CRM across renewals, expansion, and new opportunities within your accounts

About you
  • 6-10+ years of full-cycle enterprise sales experience, with a track record of growing and retaining strategic accounts over time, not only landing them
  • Demonstrated success driving net revenue retention: you've expanded and renewed a book of business, not just closed it once
  • A hunter's mentality applied inside existing accounts: you don't wait for expansion to surface, you have a repeatable motion for finding whitespace, opening new stakeholder relationships, and creating demand where your champion can't reach
  • Comfortable across a range of deal sizes and structures, from low-to-mid six-figure subscriptions to smaller repeat project work, and able to sell the value in each
  • Strong ability to navigate complex buying committees and align multiple stakeholders around a shared vision
  • Confident selling a consultative, value-based solution, and able to re-sell the platform internally even where an existing relationship is already in place
  • Skilled at commercial renewal negotiation, protecting and growing revenue without eroding trust
  • Exceptional executive presence with strong presentation, negotiation, and relationship-management skills
  • Highly self-motivated with a bias toward action, accountability, and ownership in fast-moving environments
  • Background selling into CPG, retail, or consumer brands, or experience selling data, analytics, or market research software, is a strong plus and will accelerate your ramp

Benefits
  • Health insurance (medical, dental, vision) with 100% of employee premiums covered
  • Unlimited PTO
  • Flexible, remote WFH culture
  • Access to the iconic Hearst Tower & its facilities in NYC (should you choose to ever be in person)
  • Based on previous experience and skillset, the on-target-earnings for this position: $220,000 - $240,000

NOTE: This is an evergreen position, meaning we accept applications on a rolling basis as we grow our team. We may not have an immediate opening at the time you apply, but we're always looking to connect with great talent. If you don't hear from us right away, please know your application is on file and we'll reach out when a fitting opportunity opens up. We appreciate your interest and patience!

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