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Retention Agent Jobs (NOW HIRING)

SKY SERVICES LLC

Retention Agent

Schaumburg, IL

$17 - $20/hr

As a Retention Agent for Sky Auto Protection, you will: * Re-negotiate contracts in an effort to retain customer business * Manage customer accounts * Answer consumer questions about their policy ...

Epos Now Group

Customer Retention Agent

Orlando, FL · On-site

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Epos Now

Customer Retention Agent

Orlando, FL · On-site

$40K - $45K/yr

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Epos Now

Customer Retention Agent

Orlando, FL

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an ...

eMerchantClub

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Website Customer Support and Retention Agent (In Office)

Phoenix, AZ · On-site

$38K - $50K/yr

As a Website Technical Support and Retention Agent, you will be responsible for providing technical support to our website users, resolving their issues, and retaining them as satisfied customers.

GEICO

Retention Agent

Portland, ME · On-site

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of ...

GEICO

Retention Agent

Portland, ME · On-site

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of ...

Schoolsfirstfcu

Insurance Retention Agent

Santa Ana, CA · On-site

Insurance Retention Agent The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as ...

HUB

Personal Lines Retention Agent

Des Plaines, IL · Remote

$25.64/hr

The Personal Lines Retention Agent provides a high level of service to our individual clients and helps us maintain strong relationships with our customers. We are the perfect fit if you... * Are ...

ARW Home

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Customer Service Retention Agent

Boca Raton, FL · On-site

$22/hr

This position will handle Retention, Upsell or Billing/Collection calls. A CSR will play a fundamental role in achieving our Customer Service and Quality metrics. You must be comfortable making ...

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Retention Agent information

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$30K

$60.4K

$76K

How much do retention agent jobs pay per year?

As of Jul 25, 2026, the average yearly pay for retention agent in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Retention Agents, and how can they effectively overcome them?

One common challenge Retention Agents face is handling difficult conversations with customers who are considering canceling services. This requires strong communication skills and empathy to understand customer concerns and offer tailored solutions. Additionally, agents often work with strict performance targets, so staying motivated and organized is key. Collaborating closely with sales, customer service, and technical teams can also help address complex issues more efficiently. Embracing ongoing product training and customer feedback can further enhance an agent's ability to retain clients.

What are the key skills and qualifications needed to thrive as a Retention Agent, and why are they important?

To thrive as a Retention Agent, you need strong customer service skills, persuasive communication abilities, and experience in client relationship management, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes relevant certifications such as customer service training are typically required. Active listening, patience, and problem-solving skills help Retention Agents address client concerns and build trust. These skills are crucial for reducing customer churn, maintaining client satisfaction, and meeting retention targets.

What is a Retention Agent?

A Retention Agent is a professional who works to keep existing customers or clients with a company, often by addressing concerns, resolving issues, and offering incentives or tailored solutions. Their main goal is to reduce customer churn and maintain long-term relationships, which can be more cost-effective than acquiring new customers. Retention Agents typically communicate directly with customers via phone, email, or chat, and must have strong problem-solving and interpersonal skills. They often work closely with customer service and sales teams to ensure customer satisfaction and loyalty.
More about Retention Agent jobs
What cities are hiring for Retention Agent jobs? Cities with the most Retention Agent job openings:
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Retention Agent jobs near you
Infographic showing various Retention Agent job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,428 per year, or $29.1 per hour.
Retention Agent

Retention Agent

SKY SERVICES LLC

Schaumburg, IL

$17 - $20/hr

Full-time

Medical, Dental, Vision, PTO

Posted 25 days ago

Job description

Outside of a home, vehicles are the second biggest financial investment a person can make. Not only are the costs of vehicles going up, the cost of vehicle repairs are as well. The average car loan in the United States is now 72-months at a cost of $550 dollars per month. On top of that, consumers have to worry about unexpected car repairs, be it a $90 sensor of a $4,000 transmission.

Simply put: Owning a car can be expensive and stressful.

That’s where we come in!

Here at Sky Auto Protection – a leader in the vehicle service contract industry – we provide consumers with an easy and affordable solution to protect themselves against unexpected vehicle repairs. As a nationwide provider of certified vehicle service contracts (commonly referred to as extended warranties), we protect tens of thousands of consumers nationwide by covering the cost of parts, labor, taxes, rental, roadside services, and even hotel and food reimbursement in the worst case scenario of breaking down far from home.

We are currently looking for driven, dedicated individuals to join our Customer Service team. As a Retention Agent for Sky Auto Protection, you will:

  • Re-negotiate contracts in an effort to retain customer business
  • Manage customer accounts
  • Answer consumer questions about their policy, claims and/or billing
  • Work with cross functional team members including finance, billing, sales, and administrators
  • Always remain positive in the face of adversity

All of our Retentions Agents receive the following:

  • Hourly wage plus commission
  • Paid training
  • Paid vacation and sick leave

We would like applicants to be proficient in Microsoft Office (Word, Excel, PowerPoint) and Customer Relationship Management software, but is not necessary for employment consideration.

While we would prefer applicants with retention/customer service experience, it is not required as we are confident in our training program, regardless of work experience or background.

If you are reliable, dedicated, committed, willing to exceed expectations and eager to work, you would be a perfect member to our team!

Sky Auto Protection is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person

License/Certification:

  • Driver's License (Preferred)

Work Location: In person

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