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Retention Agent Jobs (NOW HIRING)

Sky

Retention Agent

Schaumburg, IL · On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Retention Agent for Sky Auto Protection, you will: * Re-negotiate contracts in an effort to retain customer business * Manage customer accounts * Answer consumer questions about their policy ...

SKY SERVICES LLC

Retention Agent

Schaumburg, IL

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Retention Agent for Sky Auto Protection, you will: * Re-negotiate contracts in an effort to retain customer business * Manage customer accounts * Answer consumer questions about their policy ...

AAA

Membership Retention Agent

Coppell, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Membership Retention Agent This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships. Job Duties * Using a predictive ...

AAA Auto Club Group

Membership Retention Agent

Costa Mesa, CA · On-site

$48K - $59K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Membership Retention Agent This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships. Job Duties * Using a predictive ...

AAA

Membership Retention Agent

Costa Mesa, CA · On-site

$48K - $59K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Membership Retention Agent This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships. Job Duties * Using a predictive ...

Life Protect 24/7

Full Time Customer Retention Agent

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Life Protect 24/7 Retention Agent Life Protect 24/7 is an inbound sales call center searching for full-time self-motivated, high-performing individuals with a desire to advocate for others, challenge ...

RemX

Be Seen First

Sales/Retention Agent

Augusta, GA · On-site

$17/hr

Customer Service Retention & Sales Representative Location: Augusta, GA 30907 Pay: $17.00/hour + Performance-Based Bonuses (Average $400-$450/month; top performers earn significantly more) Hours:

AAA Northeast

Lead Insurance Retention Agent (59985)

Providence, RI · Hybrid

$29.50 - $37.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

While performing the core responsibilities of the Insurance Retention Agent role, the Lead Retention Agent will also oversee the work and productivity of the team. Plans, organizes, coordinates and ...

New

GEICO

Retention Agent

Portland, ME · On-site

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of ...

GEICO

Retention Agent

Portland, ME

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of ...

Amerilife Group, LLC

Medicare Retention Agent

Tampa, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Our Company Agent Boost Marketing is an industry leader in technology, training ... Meet or exceed assigned outbound dialing metrics, sales KPIs, and retention/persistency ...

New

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Retention Agent information

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$30K

$60.4K

$76K

How much do retention agent jobs pay per year?

As of Aug 16, 2026, the average yearly pay for retention agent in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What is a retention agent?

A Retention Agent is a professional who works to keep existing customers or clients with a company, often by addressing concerns, resolving issues, and offering incentives or tailored solutions. Their main goal is to reduce customer churn and maintain long-term relationships, which can be more cost-effective than acquiring new customers. Retention Agents typically communicate directly with customers via phone, email, or chat, and must have strong problem-solving and interpersonal skills. They often work closely with customer service and sales teams to ensure customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a retention agent, and why are they important?

To thrive as a Retention Agent, you need strong customer service skills, persuasive communication abilities, and experience in client relationship management, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes relevant certifications such as customer service training are typically required. Active listening, patience, and problem-solving skills help Retention Agents address client concerns and build trust. These skills are crucial for reducing customer churn, maintaining client satisfaction, and meeting retention targets.

What are some common challenges faced by retention agents, and how can they effectively overcome them?

One common challenge Retention Agents face is handling difficult conversations with customers who are considering canceling services. This requires strong communication skills and empathy to understand customer concerns and offer tailored solutions. Additionally, agents often work with strict performance targets, so staying motivated and organized is key. Collaborating closely with sales, customer service, and technical teams can also help address complex issues more efficiently. Embracing ongoing product training and customer feedback can further enhance an agent's ability to retain clients.
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What cities are hiring for Retention Agent jobs?

Cities with the most Retention Agent job openings:

What states have the most Retention Agent jobs?

States with the most job openings for Retention Agent jobs include:

What job categories do people searching Retention Agent jobs look for?

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Retention Agent jobs near you
Infographic showing various Retention Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $60,428 per year, or $29.1 per hour.

Retention Agent

Sky

Schaumburg, IL • On-site

$17 - $20/hr

Other

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

Outside of a home, vehicles are the second biggest financial investment a person can make. Not only are the costs of vehicles going up, the cost of vehicle repairs are as well. The average car loan in the United States is now 72-months at a cost of $550 dollars per month. On top of that, consumers have to worry about unexpected car repairs, be it a $90 sensor of a $4,000 transmission.

Simply put: Owning a car can be expensive and stressful.

That’s where we come in!

Here at Sky Auto Protection – a leader in the vehicle service contract industry – we provide consumers with an easy and affordable solution to protect themselves against unexpected vehicle repairs. As a nationwide provider of certified vehicle service contracts (commonly referred to as extended warranties), we protect tens of thousands of consumers nationwide by covering the cost of parts, labor, taxes, rental, roadside services, and even hotel and food reimbursement in the worst case scenario of breaking down far from home.

We are currently looking for driven, dedicated individuals to join our Customer Service team. As a Retention Agent for Sky Auto Protection, you will:

  • Re-negotiate contracts in an effort to retain customer business
  • Manage customer accounts
  • Answer consumer questions about their policy, claims and/or billing
  • Work with cross functional team members including finance, billing, sales, and administrators
  • Always remain positive in the face of adversity

All of our Retentions Agents receive the following:

  • Hourly wage plus commission
  • Paid training
  • Paid vacation and sick leave

We would like applicants to be proficient in Microsoft Office (Word, Excel, PowerPoint) and Customer Relationship Management software, but is not necessary for employment consideration.

While we would prefer applicants with retention/customer service experience, it is not required as we are confident in our training program, regardless of work experience or background.

If you are reliable, dedicated, committed, willing to exceed expectations and eager to work, you would be a perfect member to our team!

Sky Auto Protection is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person

License/Certification:

  • Driver's License (Preferred)

Work Location: In person

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