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Agent Support Specialist Jobs (NOW HIRING)

Integrity Marketing Group

Agent Support Associate

Columbia, MO · On-site

$17.75 - $23.75/hr

Agent Support Associate Senior Marketing Specialists Columbia, MO About Senior Marketing Specialists Senior Marketing Specialists is McNerney Management Group's independent agent brokerage division ...

Integritymarketing

Agent Support Associate

Columbia, MO · On-site

$17.75 - $23.75/hr

Agent Support Associate Senior Marketing Specialists Columbia, MO About Senior Marketing Specialists Senior Marketing Specialists is McNerney Management Group's independent agent brokerage division ...

Nuvei

Channel Operations & Support Specialist

Scottsdale, AZ · On-site

$51K - $69K/yr

Your Mission As a Channel Operations & Support Specialist, you will manage operational workflows related to agent onboarding, agent support, and the pre-vet process. This role ensures the efficient ...

Anywhere

Regional Support Specialist - Destin, FL

Destin, FL · On-site

$16.25 - $21.50/hr

Regional Support Specialist - Destin, FL Office Hours: 8am-5pm ( 1 hour lunch) Ready to be part of ... Agent Support Provide white-glove service for agents and clients visiting our offices, promoting ...

PayCompass

Support Specialist

Tempe, AZ

We view each agent as our customer - keeping them safe, supported, and successful allows them to do the same for their merchants. And that is where you come in! At PayCompass, Support Specialists ...

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Agent Support Specialist information

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How much do agent support specialist jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for agent support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it requires basic communication skills, problem-solving, and familiarity with customer management tools. It provides experience in client interaction, conflict resolution, and can serve as a stepping stone to other roles in customer support or management.

What does an agent support specialist do?

An agent support specialist provides assistance to customer service agents by troubleshooting technical issues, managing workflows, and ensuring smooth communication between agents and clients. They often use support tools and may require knowledge of company policies, communication skills, and problem-solving abilities to improve overall service efficiency.

What are Agent Support Specialists?

Agent Support Specialists are professionals who provide assistance and guidance to agents within an organization, often in industries like insurance, real estate, or customer service. Their responsibilities typically include answering agent inquiries, troubleshooting issues, providing training, and ensuring agents have the resources they need to perform their jobs efficiently. They act as a bridge between agents and other departments, helping to resolve problems quickly and maintain smooth operations. Agent Support Specialists play a key role in improving agent satisfaction and overall productivity.

How does an Agent Support Specialist typically collaborate with agents and other departments on a daily basis?

As an Agent Support Specialist, you will regularly interact with agents to resolve their inquiries, troubleshoot issues, and provide guidance on internal systems or client processes. Collaboration often extends to working closely with IT, training, and customer service teams to ensure agents have the latest resources and solutions. This role requires strong communication skills and the ability to juggle multiple requests while maintaining a high level of service. Daily responsibilities can include responding to agent tickets, updating knowledge bases, and participating in team meetings to share feedback and streamline support procedures.

What jobs pay $400 an hour?

Agent Support Specialists typically do not earn $400 an hour; such high rates are usually associated with specialized roles like top-tier consultants, high-level attorneys, or expert-level freelance professionals in fields like finance, law, or technology. These positions often require extensive experience, advanced skills, or certifications and may involve consulting, legal advising, or executive support. Most jobs with such pay rates are freelance or contract-based and require a high level of expertise and reputation.

What are the key skills and qualifications needed to thrive as an Agent Support Specialist, and why are they important?

To thrive as an Agent Support Specialist, you need strong problem-solving abilities, customer service skills, and a solid understanding of the products or services being supported, often backed by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and the ability to multitask effectively help you stand out in this role. These skills and qualities are crucial for providing timely, accurate support to agents, ensuring smooth operations and high satisfaction levels.

What is the difference between Agent Support Specialist vs Customer Service Representative?

AspectAgent Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer support or industry-specific trainingHigh school diploma or equivalent; often no formal certifications required
Work EnvironmentCall centers, online support platforms, or in-office settings supporting agents or clientsCall centers, retail, or office environments assisting customers directly
Employer & Industry UsageInsurance, real estate, finance, and tech industries supporting agents or brokersRetail, telecom, hospitality, and service industries engaging with customers
Common Search & Comparison IntentUnderstanding support roles for agents vs general customer service roles

While both roles involve assisting clients, an Agent Support Specialist primarily supports agents or brokers within specific industries, whereas a Customer Service Representative directly interacts with end customers. The roles differ mainly in their target audience and industry focus, but they share similar credentials and work environments.

What jobs pay $10,000 a month without a degree?

An Agent Support Specialist typically earns less than $10,000 monthly without a degree, but some high-paying roles like sales, real estate, or certain tech support positions can reach or exceed that level through commissions, experience, or specialized skills. These roles often require strong communication, technical knowledge, or sales ability rather than formal education.
More about Agent Support Specialist jobs
What states have the most Agent Support Specialist jobs? States with the most job openings for Agent Support Specialist jobs include:
What job categories do people searching Agent Support Specialist jobs look for? The top searched job categories for Agent Support Specialist jobs are:
Agent Support Specialist jobs near you
Infographic showing various Agent Support Specialist job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Agent Support Associate

Integrity Marketing Group

Columbia, MO • On-site

$17.75 - $23.75/hr

Full-time

Posted 10 days ago

Integrity Marketing Group rating

8.1

Company rating: 8.1 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

10th of 42 rated marketing agency

Job description

Agent Support Associate
Senior Marketing Specialists
Columbia, MO
About Senior Marketing Specialists
Senior Marketing Specialists is McNerney Management Group's independent agent brokerage division headquartered in Columbia, Missouri. Supporting thousands of agents nationwide, SMS is one of the largest insurance marketing organizations (IMOs) in the country. Everything they create and every relationship they build is fueled by a passion to help agents develop their business plan and equip them with tools and resources that increase their bottom line. McNerney Management Group is a proud member of the Integrity family.
Job Summary
This personal will be responsible for supporting Life Agent Success Manager and Marketer with sales and revenue for their specific assigned agents/agencies. In this role he/she will track and manage to weekly KPI's including phone times, new agent follow up, activation rates and number of contracted agents specifically set for them.
Primary Responsibilities:
  • Support the Agent Success Manager and Marketer in driving agent performance and sales growth.
  • Assist agents with life illustrations, basic underwriting, and case design as needed.
  • Coordinate agent contracting and commission communications within the office.
  • Conduct outbound calls to agents to promote marketing campaigns and initiatives.
  • Communicate with carriers to obtain product details, underwriting guidance, and sales support.
  • Deliver marketing and sales support to agents and agencies to enhance their success.
  • Build and maintain strong relationships with agents and agencies for long-term growth.
  • Develop a thorough understanding of supported carriers and products to effectively educate agents.
  • Contribute input on new products and sales processes to improve business operations.
  • Achieve weekly KPIs, collaborate with team members and departments, and pursue ongoing industry education.
  • Perform other duties as assigned to support the needs of the team.

Primary Skills & Requirements:
  • High School degree or GED
  • 0-2 years of sales experience or other related experience
  • Previous Insurance or financial experience is preferred
  • Demonstrated proficiency in Microsoft Office Suite and other relevant technology tools.
  • Strong verbal and written communication skills with a professional demeanor.
  • Exceptional customer service abilities, including handling inquiries and resolving issues efficiently.
  • Organized multitasker, able to prioritize tasks and adapt in a fast-paced environment.
  • Experience presenting sales and training materials to large groups in person, by phone, or via online platforms, and able to collaborate effectively as part of a team or independently.

About Integrity
Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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