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Agent Support Specialist Jobs (NOW HIRING)

Select Bankcard

Agent Support Specialist

Lehi, UT · On-site

The Agent Support Specialist is the main point of contact for our agents and work to support them and their customers. We're looking for a motivated, customer-focused professional to join our team ...

New

Integritymarketing

Agent Support Associate

Columbia, MO

$17.75 - $23.75/hr

Agent Support Associate Senior Marketing Specialists Columbia, MO About Senior Marketing Specialists Senior Marketing Specialists is McNerney Management Group's independent agent brokerage division ...

Integrity Marketing Group

Agent Support Associate

Columbia, MO · On-site

$17.75 - $23.75/hr

Agent Support Associate Senior Marketing Specialists Columbia, MO About Senior Marketing Specialists Senior Marketing Specialists is McNerney Management Group's independent agent brokerage division ...

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Agent Support Specialist information

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How much do agent support specialist jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for agent support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are Agent Support Specialists?

Agent Support Specialists are professionals who provide assistance and guidance to agents within an organization, often in industries like insurance, real estate, or customer service. Their responsibilities typically include answering agent inquiries, troubleshooting issues, providing training, and ensuring agents have the resources they need to perform their jobs efficiently. They act as a bridge between agents and other departments, helping to resolve problems quickly and maintain smooth operations. Agent Support Specialists play a key role in improving agent satisfaction and overall productivity.

How does an Agent Support Specialist typically collaborate with agents and other departments on a daily basis?

As an Agent Support Specialist, you will regularly interact with agents to resolve their inquiries, troubleshoot issues, and provide guidance on internal systems or client processes. Collaboration often extends to working closely with IT, training, and customer service teams to ensure agents have the latest resources and solutions. This role requires strong communication skills and the ability to juggle multiple requests while maintaining a high level of service. Daily responsibilities can include responding to agent tickets, updating knowledge bases, and participating in team meetings to share feedback and streamline support procedures.

What are the key skills and qualifications needed to thrive as an Agent Support Specialist, and why are they important?

To thrive as an Agent Support Specialist, you need strong problem-solving abilities, customer service skills, and a solid understanding of the products or services being supported, often backed by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and the ability to multitask effectively help you stand out in this role. These skills and qualities are crucial for providing timely, accurate support to agents, ensuring smooth operations and high satisfaction levels.

What is the difference between Agent Support Specialist vs Customer Service Representative?

AspectAgent Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer support or industry-specific trainingHigh school diploma or equivalent; often no formal certifications required
Work EnvironmentCall centers, online support platforms, or in-office settings supporting agents or clientsCall centers, retail, or office environments assisting customers directly
Employer & Industry UsageInsurance, real estate, finance, and tech industries supporting agents or brokersRetail, telecom, hospitality, and service industries engaging with customers
Common Search & Comparison IntentUnderstanding support roles for agents vs general customer service roles

While both roles involve assisting clients, an Agent Support Specialist primarily supports agents or brokers within specific industries, whereas a Customer Service Representative directly interacts with end customers. The roles differ mainly in their target audience and industry focus, but they share similar credentials and work environments.

More about Agent Support Specialist jobs
What job categories do people searching Agent Support Specialist jobs look for? The top searched job categories for Agent Support Specialist jobs are:
Agent Support Specialist jobs near you
Infographic showing various Agent Support Specialist job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Agent Support Specialist

Select Bankcard

Lehi, UT • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 3 days ago

New

Job description

SUMMARYAt Select Bankcard, we work every day to build trusting relationships with our merchants, partners, and employees. We’re a full-service payment technology provider in Lehi, UT, and we’re growing! The Agent Support Specialist is the main point of contact for our agents and work to support them and their customers. We’re looking for a motivated, customer-focused professional to join our team and grow with us.  This job is full time and onsite in Lehi, UT.WHY WORK AT SELECT BANKCARD?Select Bankcard cares about our employees.  You can see this in our industry-leading benefits, including 100% paid health and dental insurance, and hear about it in our Glassdoor Reviews. We’ve been in this business for over a decade, and a big factor in our success has been the relationships we have with our team members. We know that you have a life outside of work, and we do everything we can to support it. You’ll have the opportunity to expand your skill set and directly impact the company. Plus, we’re growing rapidly, and there are lots of opportunities for growth here!  WHAT IS MERCHANT SERVICES?Basically, Select Bankcard helps businesses process payments, including credit cards, debit cards, ACH, and gift cards. From start to finish, we do everything to facilitate our merchant’s payment processing capabilities, from processing their applications, setting up their account, supplying them with equipment to process transactions, performing account changes, troubleshooting product issues, maintaining risk, and handling disputes. We provide innovative systems and technologies while utilizing cutting-edge business practices and strategies to simplify and improve the lives of our customers. COMPENSATION AND BENEFITSThe Agent Support Specialist position offers an annual salary of $45,000 to $50,000 depending on skill and experience. We provide excellent 100% company paid health and dental insurance (for you and your dependents) with monthly employer contributions to an HSA, 401(k) plan, paid holidays, competitive paid time off, paid parental leave, an onsite gym, and monthly massages. Plus, our offices are great! Everyone has private offices and we have a fully stocked break room, arcade games, a golf simulator, and soda machines in office. We also get together for several company-paid events per year.THE JOBThe Agent Support Specialist serves as a dedicated point of contact between Select Bankcard and our Independent Contractors (ICs) and Independent Sales Organizations (ISOs). This role is responsible for delivering a high-touch, white-glove experience by managing client communication, coordinating with internal teams, and ensuring questions, requests, and escalations are handled seamlessly from start to finish.
This is an in-office position, Monday through Friday, with a schedule of either 8:30 a.m. to 5:30 p.m. or 9:00 a.m. to 6:00 p.m., including a one-hour lunch. The position requires managing a high volume of daily emails and phone calls while maintaining responsive, accurate, and professional communication.
Key responsibilities include:
  • Serve as the primary point of contact for assigned ICs and ISOs, delivering a responsive, high-touch, white-glove client experience.
  • Build and maintain strong business relationships by understanding each client’s needs, anticipating potential challenges, and providing proactive support.
  • Coordinate with internal departments to ensure the client experience is seamless across teams, while maintaining ownership of communication, follow-up, and resolution.
  • Support ICs and ISOs throughout the sales process by providing guidance on merchant eligibility, payment technologies, product capabilities, pricing, and solution recommendations.
  • Manage escalations and complex merchant requests by partnering with Merchant Support, Underwriting, Risk, Operations, Technical Support, and other internal teams to drive timely and effective resolutions.
  • Maintain visibility into open requests and outstanding items, providing clients with consistent updates and ensuring nothing is lost during cross-departmental handoffs.
  • Analyze competitor processing statements and provide strategic pricing, profitability, and sales recommendations.
  • Stay informed on industry trends, payment technologies, product enhancements, and internal processes to provide knowledgeable and consultative support.
QUALIFICATIONS
  • Excellent partner relations/client service skills
  • Strong attention to detail and analytical skills
  • Effective verbal and written communication skills
  • Strong grasp of Microsoft Outlook and Excel
  • Payment industry experience preferred
Inside sales or sales support experience a plus

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