ZipRecruiter

Log In

1

Insurance Retention Specialist Jobs (NOW HIRING)

voagny

Retention Specialist

Bronx, NY · On-site

Retention Specialist The Retention Specialist for the Career Access Program will play a pivotal ... Life Insurance * Retirement Plan * Tuition Reimbursement * Paid Time Off, including a Paid Birthday ...

voagny

Retention Specialist

Bronx, NY · On-site

Retention Specialist The Retention Specialist for the Career Access Program will play a pivotal ... Life Insurance * Retirement Plan * Tuition Reimbursement * Paid Time Off, including a Paid Birthday ...

Goosehead Insurance

Retention Specialist I

Tempe, AZ · On-site

$48K/yr

About Goosehead Since 2003, Goosehead Insurance has been disrupting the insurance industry by ... Job Summary The Retention Specialist I is an entry- level role responsible for re-marketing ...

Goosehead Insurance

Retention Specialist I

Houston, TX · On-site

$48K/yr

About Goosehead Since 2003, Goosehead Insurance has been disrupting the insurance industry by ... Job Summary The Retention Specialist I is an entry- level role responsible for re-marketing ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsInsurance Retention Specialist Jobs

Insurance Retention Specialist information

See salary details

$22K

$61.4K

$85.5K

How much do insurance retention specialist jobs pay per year?

As of Aug 25, 2026, the average yearly pay for insurance retention specialist in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is the difference between Insurance Retention Specialist vs Insurance Customer Service Representative?

AspectInsurance Retention SpecialistInsurance Customer Service Representative
Primary FocusRetaining existing clients and reducing policy cancellationsAssisting clients with policy inquiries, claims, and general support
Skills & CertificationsCommunication, negotiation, insurance knowledge, often licensedCustomer service skills, insurance knowledge, often licensed
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies

While both roles involve working with insurance clients, an Insurance Retention Specialist primarily focuses on maintaining existing policies and reducing cancellations through proactive engagement. An Insurance Customer Service Representative handles a broader range of client inquiries, including policy questions and claims. Both roles require strong communication skills and insurance knowledge, but the retention specialist emphasizes client retention strategies.

How much does an insurance retention specialist make in the US?

An insurance retention specialist in the US typically earns between $35,000 and $55,000 annually, with the average around $45,000. Compensation can vary based on experience, location, and performance bonuses, and the role often requires strong communication and customer service skills.

What does an insurance retention specialist do?

An insurance retention specialist is responsible for maintaining existing customer policies by addressing concerns, providing policy information, and offering solutions to retain clients. They often use communication skills, customer service tools, and company policies to reduce policy cancellations and improve customer satisfaction.

What is an insurance retention specialist?

An insurance retention specialist is a professional who works to retain existing insurance customers by addressing their needs, resolving issues, and offering policy updates or renewals. They often use customer service skills and insurance knowledge to maintain client relationships and reduce policy cancellations.
More about Insurance Retention Specialist jobs

What cities are hiring for Insurance Retention Specialist jobs?

Cities with the most Insurance Retention Specialist job openings:

What states have the most Insurance Retention Specialist jobs?

States with the most job openings for Insurance Retention Specialist jobs include:

What job categories do people searching Insurance Retention Specialist jobs look for?

The top searched job categories for Insurance Retention Specialist jobs are:

Insurance Retention Specialist jobs near you
Infographic showing various Insurance Retention Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Insurance Retention Specialist

Grapevine, TX • On-site

Jacobs Insurance Services, LLC
See more jobs at Jacobs Insurance Services, LLCexternal

Other

Posted 14 days ago

Job description

The Retention Specialist works closely with the producer to manage daily responsibilities in a fast-paced, sales-driven office environment. Strong attention to detail, excellent phone skills, and the ability to thrive under pressure are essential. The ideal candidate is comfortable multitasking, managing high call volumes, and answering phone calls with a professional, relationship-driven approach that fosters trust and connection. Proficiency with advanced technology—including operating across four computer screens simultaneously—is required. This position is ideal for someone seeking a long-term career with stability.

Compensation, Benefits & Perks

📅 Early Fridays – We close at 4 PM every Friday

🕓 Flexible Swing Shifts available

🧑‍🤝‍🧑 Employer-sponsored networking events

📊 Commission opportunities on commercial, life, property, and casualty products

💼 License: Texas Department of Insurance General Lines Property & Casualty License

👏 Experience: 3-5 Years minimum experience in the insurance industry

🌐 We represent multiple top-rated carriers – giving you the competitive edge

🔗 Visit our website: JacobsInsuranceSolutions.com

Responsibilities

Working with the Insurance producer to manage daily activities

Contacting clients on behalf of the producer

Processing renewals

Retention Specialist

New business Cross Sell Opportunities

Operating phone systems and transferring calls

Going into the carrier websites to obtain applications and documentation need for the agency

Qualifications

Communication Skills

Ability to navigate and utilize multiple technology systems.

Expectations

Typically a three round interview process

Ability to work in a fast paced environment and learn quickly

Utilization of multiple technology platforms and ability to learn new technology adaptations quickly

Interest in a long-term career with Jacobs Insurance Solutions

Licensure

Texas Department of Insurance General Lines Property & Casualty License

About Jacobs Insurance Services

Our family-run agency has been in business for over 35 years, and our goal is to help you succeed. Check out our website and social media to see why our customers love us.

Apply