ZipRecruiter

Log In

1

Insurance Retention Specialist Jobs (NOW HIRING)

Help at Home

Retention Specialist

Brooklyn, NY · On-site

$21 - $23/hr

Retention Specialist - Edison Home Health Care Are you passionate about ensuring patients receive ... Comprehensive Health, Vision, and Dental insurance, including dependent health coverage. Health ...

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13 - $17.75/hr

Client Retention Specialist Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part ...

Rent One

Client Retention Specialist

Mayfield, KY · On-site

$12.25 - $16.75/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a ...

Wire 3

Retention Specialist

Daytona Beach, FL · On-site

$35K/yr

Retention Specialist Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth ... Company-paid premiums for medical, dental, and vision insurance for you and your dependents

Slide Insurance

Client Retention Specialist

Tampa, FL

$13.50 - $18.50/hr

As a Client Retention Specialist , you'll play a key role in strengthening client relationships ... Educate clients on coverages, policy changes, and tailored insurance solutions * Identify at-risk ...

RENT ONE

Client Retention Specialist

Owensboro, KY · On-site

$15.75 - $16.75/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a ...

Rent One

Client Retention Specialist

Troy, MO · On-site

$13 - $17.75/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a ...

RENT ONE

Client Retention Specialist

Cape Girardeau, MO · On-site

$16 - $17/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a ...

RENT ONE

Client Retention Specialist

Springfield, IL · On-site

$18 - $19/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a ...

COVERAGEX LLC

Retention Specialist

Clearwater, FL

$22/hr

CoverageX is seeking a motivated Retention Specialist to join our customer success team onsite in ... their insurance policies. You'll provide solutions and incentives to retain their coverage ...

Rent One

Client Retention Specialist

Cape Girardeau, MO · On-site

$13.75 - $18.75/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a ...

Rent One

Client Retention Specialist

Springfield, IL · On-site

$14 - $19.25/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a ...

Rent One

Client Retention Specialist

Murray, KY · On-site

$11.75 - $16/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a ...

RENT ONE

Client Retention Specialist

Troy, MO · On-site

$17 - $18/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a ...

Rent One

Client Retention Specialist

Humboldt, TN · On-site

$12.75 - $17.50/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsInsurance Retention Specialist Jobs

Insurance Retention Specialist information

See salary details

$22K

$61.4K

$85.5K

How much do insurance retention specialist jobs pay per year?

As of Aug 22, 2026, the average yearly pay for insurance retention specialist in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is the difference between Insurance Retention Specialist vs Insurance Customer Service Representative?

AspectInsurance Retention SpecialistInsurance Customer Service Representative
Primary FocusRetaining existing clients and reducing policy cancellationsAssisting clients with policy inquiries, claims, and general support
Skills & CertificationsCommunication, negotiation, insurance knowledge, often licensedCustomer service skills, insurance knowledge, often licensed
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies

While both roles involve working with insurance clients, an Insurance Retention Specialist primarily focuses on maintaining existing policies and reducing cancellations through proactive engagement. An Insurance Customer Service Representative handles a broader range of client inquiries, including policy questions and claims. Both roles require strong communication skills and insurance knowledge, but the retention specialist emphasizes client retention strategies.

How much does an insurance retention specialist make in the US?

An insurance retention specialist in the US typically earns between $35,000 and $55,000 annually, with the average around $45,000. Compensation can vary based on experience, location, and performance bonuses, and the role often requires strong communication and customer service skills.

What does an insurance retention specialist do?

An insurance retention specialist is responsible for maintaining existing customer policies by addressing concerns, providing policy information, and offering solutions to retain clients. They often use communication skills, customer service tools, and company policies to reduce policy cancellations and improve customer satisfaction.

What is an insurance retention specialist?

An insurance retention specialist is a professional who works to retain existing insurance customers by addressing their needs, resolving issues, and offering policy updates or renewals. They often use customer service skills and insurance knowledge to maintain client relationships and reduce policy cancellations.
More about Insurance Retention Specialist jobs

What cities are hiring for Insurance Retention Specialist jobs?

Cities with the most Insurance Retention Specialist job openings:

What states have the most Insurance Retention Specialist jobs?

States with the most job openings for Insurance Retention Specialist jobs include:

What job categories do people searching Insurance Retention Specialist jobs look for?

The top searched job categories for Insurance Retention Specialist jobs are:

Insurance Retention Specialist jobs near you
Infographic showing various Insurance Retention Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Enterprise Retention Specialist I

Goosehead Insurance Agency

Chicago, IL • On-site

Other

Re-posted 12 days ago

Goosehead Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

232nd of 311 rated insurance

Job description

The Retention Specialist I is an entry--level role responsible for re--marketing existing clients whose policies are expiring, experiencing premium increases, or facing adverse underwriting actions. This position blends sales expertise with high--touch service execution to ensure clients remain optimally placed with the right coverage solutions. Specialists conduct reshops, present alternative policy options, and proactively identify opportunities to cross--sell additional products. The role is central to preserving client relationships, stabilizing retention outcomes, and supporting agency revenue growth.
The Retention Specialist I serves as a front-line resource for clients requiring policy review, re-marketing, or cancellation mitigation. When a client is price--sensitive or impacted by underwriting changes, the specialist evaluates available carrier options, reshops the policy, and presents tailored solutions that align with the client's needs. This role requires balancing consultative sales skills with the precision and care of a service professional.
Specialists follow established workflows, scripts, and compliance standards while developing deeper insurance knowledge and autonomy. They are expected to identify cross--sell opportunities that enhance coverage and contribute to agency revenue. Performance is measured through retention outcomes, productivity metrics, and the ability to deliver a positive client experience during moments of potential attrition.
Job Responsibilities:
• Conduct outbound and inbound interactions with clients requiring policy reshops, renewal reviews, or cancellation mitigation
• Evaluate client needs and present alternative policy options when price sensitivity or underwriting changes occur
• Execute reshops across multiple carriers, ensuring accurate quoting and appropriate placement
• Deliver a concierge-level service experience while applying sales techniques to retain and grow accounts
• Identify and pursue cross-sell opportunities that enhance client coverage and agency revenue
• Document all interactions, outcomes, and next steps in agency systems
• Follow established scripts, workflows, and compliance guidelines
• Maintain active state insurance license and complete required training
• Collaborate with team members and leadership to meet retention and productivity goals

What Goosehead Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply