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Call Center Retention Specialist Jobs (NOW HIRING)

Encora

Call Center Retention Specialist

Augusta, GA · On-site

$17/hr

Call Center Retention Specialist Location: Onsite - Augusta, GA Pay Rate: $17/hr + Benefits Shift Timing: Monday to Friday, between 8:00 AM - 8:00 PM EST Key Responsibilities * Promote and retain ...

EMPIRE HOME REMODELING INC

Call Center- Rehasher

Milwaukee, WI · On-site

$15.25 - $19.75/hr

The Retention Specialist plays a critical role in maintaining customer satisfaction and protecting revenue by proactively engaging customers who may be at risk of canceling or delaying their projects.

RemX

Call Center Retention & Sales Rep

Atlanta, GA · On-site

$17/hr

* Title: Customer Service Retention & Sales Representative (Call Center Rep) * Location: Onsite (Augusta, GA 30907) * Pay: $17.00/hour + Monthly Performance Bonuses (Top performers average an ...

Rent One

Client Retention Specialist

Mayfield, KY · On-site

$12.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Customer service, sales, call center, or collections experience in retail environment helpful, but ...

RENT ONE

Client Retention Specialist

Brownsville, TN · On-site

$14.50 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Customer service, sales, call center, or collections experience in retail environment helpful, but ...

RENT ONE

Client Retention Specialist

Wichita, KS · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Customer service, sales, call center, or collections experience in retail environment helpful, but ...

Rent One

Client Retention Specialist

Troy, MO · On-site

$13 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Customer service, sales, call center, or collections experience in retail environment helpful, but ...

RENT ONE

Client Retention Specialist

Alton, IL · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Customer service, sales, call center, or collections experience in retail environment helpful, but ...

RENT ONE

Client Retention Specialist

Humboldt, TN · On-site

$13 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Customer service, sales, call center, or collections experience in retail environment helpful, but ...

RENT ONE

Client Retention Specialist

Sparta, IL · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Customer service, sales, call center, or collections experience in retail environment helpful, but ...

Rent One

Client Retention Specialist

Crystal City, MO · On-site

$12 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Customer service, sales, call center, or collections experience in retail environment helpful, but ...

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All JobsCall Center Retention Specialist Jobs

Call Center Retention Specialist information

See salary details

$22K

$61.4K

$85.5K

How much do call center retention specialist jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center retention specialist in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is the difference between Call Center Retention Specialist vs Customer Service Representative?

AspectCall Center Retention SpecialistCustomer Service Representative
Primary FocusCustomer retention and reducing churnHandling general customer inquiries and support
Skills NeededPersuasion, problem-solving, retention techniquesCommunication, problem resolution, product knowledge
Work EnvironmentCall centers, sales-focused settingsCustomer support centers, service departments
Common CertificationsNone required, but sales or retention training beneficialNone required, customer service training helpful

While both roles involve customer interactions, a Call Center Retention Specialist primarily focuses on retaining customers and reducing churn through targeted retention strategies. In contrast, a Customer Service Representative handles a broader range of customer inquiries and support issues. The retention specialist often requires persuasion skills and specific training in retention techniques, whereas the customer service role emphasizes general communication and problem-solving skills.

What is a call center retention specialist?

Call Center Retention Specialists are professionals who work in call centers to help retain customers and reduce account cancellations. Their primary role is to address customer concerns, resolve issues, and offer solutions or incentives to encourage customers to remain with a company. They utilize strong communication and problem-solving skills to manage difficult conversations and turn dissatisfied customers into loyal ones. Retention specialists often handle account renewals, cancellations, and may provide feedback to improve customer satisfaction.

What are common challenges faced by call center retention specialists, and how can they be managed effectively?

Call Center Retention Specialists often encounter challenges such as handling dissatisfied or frustrated customers, meeting retention targets, and managing high call volumes. Successfully navigating these challenges requires strong communication and active listening skills, as well as the ability to remain patient and empathetic under pressure. Building rapport quickly and understanding customer needs can help turn negative experiences into positive outcomes, which is crucial for retention. Support from team leads and ongoing training typically help specialists stay effective and resilient in this fast-paced role.

What skills and qualifications are needed to thrive as a call center retention specialist?

To thrive as a Call Center Retention Specialist, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific product knowledge is typically required. Outstanding listening skills, resilience, and the ability to build rapport help individuals excel in retaining customers under challenging situations. These skills and qualities are crucial for maintaining customer satisfaction and loyalty, directly impacting company revenue and reputation.
More about Call Center Retention Specialist jobs

What job categories do people searching Call Center Retention Specialist jobs look for?

The top searched job categories for Call Center Retention Specialist jobs are:

Call Center Retention Specialist jobs near you
Infographic showing various Call Center Retention Specialist job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Call Center Retention Specialist

Encora

Augusta, GA • On-site

$17/hr

Other

Posted 5 days ago

Job description

Job Description
Job Title: Call Center Retention Specialist
Location: Onsite - Augusta, GA
Pay Rate: $17/hr + Benefits
Shift Timing: Monday to Friday, between 8:00 AM - 8:00 PM EST
Job Description
Key Responsibilities
  • Promote and retain company products and services.
  • Handle inbound and outbound retention-related calls.
  • Negotiate and process save/service order requests effectively.
  • Deliver exceptional customer service over the phone.
  • Maintain a patient, tactful, and efficient approach when interacting with customers.
  • Clearly explain applicable fees, policies, and adjustments.
  • Identify customer needs and recommend suitable product and service options.
  • Follow structured call flows to enhance overall customer experience.
  • Demonstrate strong active listening and problem-solving skills.
  • Meet performance metrics including call quality, retention rate, and customer satisfaction.
Required Experience & Skills
  • Prior experience in customer retention, sales, or upselling roles.
  • Minimum 1 year of call center experience required.
  • Strong communication and negotiation skills.
  • Ability to work in a fast-paced, customer-focused environment.
  • Excellent interpersonal skills with a customer-first mindset.
  • Ability to multitask while maintaining accuracy and professionalism.

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