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Outbound Retention Specialist Jobs (NOW HIRING)

Encora

Call Center Retention Specialist

Augusta, GA · On-site

$17/hr

Job Title: Call Center Retention Specialist Location: Onsite - Augusta, GA Pay Rate: $17/hr ... Handle inbound and outbound retention-related calls. * Negotiate and process save/service order ...

New

corpay

Card Retention Specialist

Beaverton, OR · On-site +1

$45K - $50K/yr

... outbound retention cases, resolving card acceptance and payment issues, and applying approved ... How We Work As a Card Retention Specialist, Corpay will set you up for success by providing:

corpay

Card Retention Specialist

Beaverton, OR · On-site +1

$45K - $50K/yr

... outbound retention cases, resolving card acceptance and payment issues, and applying approved ... How We Work As a Card Retention Specialist, Corpay will set you up for success by providing:

Corpay

Card Retention Specialist

Beaverton, OR · On-site

$45K - $50K/yr

... outbound retention cases, resolving card acceptance and payment issues, and applying approved ... How We Work As a Card Retention Specialist, Corpay will set you up for success by providing:

Corpay

Card Retention Specialist

Beaverton, OR · On-site

$45K - $50K/yr

... outbound retention cases, resolving card acceptance and payment issues, and applying approved ... How We Work As a Card Retention Specialist, Corpay will set you up for success by providing:

BSI Financial

Retention Specialist

Titusville, PA · On-site

The Retention Specialist manages the full lifecycle of the retention offer from inbound payoff inquiry or outbound solicitation through application, underwriting support, document execution, and ...

Goosehead

Enterprise Retention Specialist I

Tempe, AZ · On-site

The Retention Specialist I is an entry-level role responsible for re-marketing existing clients ... Conduct outbound and inbound interactions with clients requiring policy reshops, renewal reviews ...

Goosehead

Enterprise Retention Specialist I

Austin, TX · On-site

The Retention Specialist I is an entry-level role responsible for re-marketing existing clients ... Conduct outbound and inbound interactions with clients requiring policy reshops, renewal reviews ...

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All JobsOutbound Retention Specialist Jobs

Outbound Retention Specialist information

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$22K

$61.4K

$85.5K

How much do outbound retention specialist jobs pay per year?

As of Aug 10, 2026, the average yearly pay for outbound retention specialist in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an outbound retention specialist?

To thrive as an Outbound Retention Specialist, you need strong communication, negotiation, and customer service skills, often supported by experience in sales or account management. Familiarity with CRM systems, call center software, and customer analytics tools is typically required. Persuasion, resilience, and active listening are standout soft skills for building rapport and handling objections. These capabilities are essential for effectively retaining customers, reducing churn, and supporting business growth in a competitive environment.

What is an outbound retention specialist?

Outbound Retention Specialists are professionals who proactively reach out to existing customers, often by phone or email, to encourage them to continue using a company's products or services. Their main goal is to reduce customer churn by addressing concerns, offering solutions, or providing special incentives to retain clients. They typically work in sales or customer service departments and use strong communication and problem-solving skills to build customer loyalty. Outbound Retention Specialists play a crucial role in maintaining a stable customer base and supporting overall business growth.

How much does an Outbound Retention Specialist make in the US?

An Outbound Retention Specialist in the US typically earns between $35,000 and $55,000 annually, with the average around $45,000. Compensation can vary based on experience, location, and performance incentives such as commissions or bonuses.

What is the difference between Outbound Retention Specialist vs Customer Service Representative?

AspectOutbound Retention SpecialistCustomer Service Representative
Primary FocusRetaining existing customers through outbound callsAssisting customers with inquiries and issues
Skills NeededCommunication, persuasion, problem-solvingCommunication, patience, problem-solving
Work EnvironmentOutbound call center, sales-focusedCall center, support-focused
Common CertificationsNone required, but sales or retention training beneficialNone required, customer service training helpful

While both roles involve communication with customers, Outbound Retention Specialists focus on proactively retaining clients through outbound calls, often with a sales or persuasion element. Customer Service Representatives primarily handle inbound inquiries and support. The roles differ mainly in their approach and objectives, but both require strong communication skills and customer-focused attitudes.

What skills do outbound retention specialists need?

Outbound retention specialists need strong communication and interpersonal skills to effectively engage with customers and address their concerns. They should have good problem-solving abilities, active listening skills, and familiarity with customer relationship management (CRM) tools. Additionally, patience, resilience, and the ability to handle rejection are important for success in this role.

What are some common challenges faced by outbound retention specialists, and how can they be addressed?

Outbound Retention Specialists often encounter challenges such as overcoming customer objections, maintaining motivation during periods of high rejection, and personalizing retention strategies for diverse customer needs. Successfully addressing these challenges involves active listening, empathy, and continuous product knowledge development. Team support, regular coaching sessions, and sharing best practices with colleagues are also key elements in refining techniques and achieving retention targets.
More about Outbound Retention Specialist jobs
What job categories do people searching Outbound Retention Specialist jobs look for? The top searched job categories for Outbound Retention Specialist jobs are:
Outbound Retention Specialist jobs near you
Infographic showing various Outbound Retention Specialist job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Call Center Retention Specialist

Encora

Augusta, GA • On-site

$17/hr

Other

Posted yesterday

New

Job description

Job Description
Job Title: Call Center Retention Specialist
Location: Onsite - Augusta, GA
Pay Rate: $17/hr + Benefits
Shift Timing: Monday to Friday, between 8:00 AM - 8:00 PM EST
Job Description
Key Responsibilities
  • Promote and retain company products and services.
  • Handle inbound and outbound retention-related calls.
  • Negotiate and process save/service order requests effectively.
  • Deliver exceptional customer service over the phone.
  • Maintain a patient, tactful, and efficient approach when interacting with customers.
  • Clearly explain applicable fees, policies, and adjustments.
  • Identify customer needs and recommend suitable product and service options.
  • Follow structured call flows to enhance overall customer experience.
  • Demonstrate strong active listening and problem-solving skills.
  • Meet performance metrics including call quality, retention rate, and customer satisfaction.
Required Experience & Skills
  • Prior experience in customer retention, sales, or upselling roles.
  • Minimum 1 year of call center experience required.
  • Strong communication and negotiation skills.
  • Ability to work in a fast-paced, customer-focused environment.
  • Excellent interpersonal skills with a customer-first mindset.
  • Ability to multitask while maintaining accuracy and professionalism.

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