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Cps Energy Customer Service Jobs (NOW HIRING)

CPS Energy

Tech Energy Measurements 1

San Antonio, TX · On-site

$17.75 - $24.25/hr

... customer service operators, community representatives, safety and security specialists ... Calibrates and services a wide variety of portable field equipment used throughout CPS Energy by ...

CPS Energy

Tech Energy Measurements 1

San Antonio, TX · On-site

$17.75 - $24.25/hr

... customer service operators, community representatives, safety and security specialists ... Calibrates and services a wide variety of portable field equipment used throughout CPS Energy by ...

CPS Energy

Tech Energy Measurements 1

San Antonio, TX

$17.75 - $24.25/hr

... customer service operators, community representatives, safety and security specialists ... Calibrates and services a wide variety of portable field equipment used throughout CPS Energy by ...

CPS Energy

Mgr Local Government Relations

San Antonio, TX · On-site

$124K/yr

... customer service operators, community representatives, safety and security specialists ... CPS Energy service territory. This includes representing CPS Energy at relevant city councils ...

CPS Energy

Mgr Local Government Relations

San Antonio, TX · On-site

$124K/yr

... customer service operators, community representatives, safety and security specialists ... CPS Energy service territory. This includes representing CPS Energy at relevant city councils ...

CPS Energy

Dir Power Plant

San Antonio, TX · On-site

... customers. * Oversee and maintain compliance with CPS Energy Environmental, Health & Safety ... Demonstrated ability to manage contract services. Excellent communication skills - written, verbal ...

CPS Energy

Dir Power Plant

San Antonio, TX

... customers. * Oversee and maintain compliance with CPS Energy Environmental, Health & Safety ... Demonstrated ability to manage contract services. Excellent communication skills - written, verbal ...

CPS Energy

Dir Power Plant

San Antonio, TX · On-site

... customers. * Oversee and maintain compliance with CPS Energy Environmental, Health & Safety ... Demonstrated ability to manage contract services. Excellent communication skills - written, verbal ...

CPS Energy

Rates Analyst

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... CPS Energy is a leader in developing cleaner and smarter energy choices for our customers. The ...

CPS Energy

Talent Advisor 1

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... CPS Energy's best interests. * Communicates with hiring managers and candidates to ensure service ...

CPS Energy

Community Relations Manager

San Antonio, TX · On-site

$124K/yr

... customer service operators, community representatives, safety and security specialists ... CPS Energy is looking for a dynamic, energetic, community-oriented individual with excellent ...

CPS Energy

Community Relations Manager

San Antonio, TX

$124K/yr

... customer service operators, community representatives, safety and security specialists ... CPS Energy is looking for a dynamic, energetic, community-oriented individual with excellent ...

CPS Energy

Community Relations Manager

San Antonio, TX · On-site

$124K/yr

... customer service operators, community representatives, safety and security specialists ... CPS Energy is looking for a dynamic, energetic, community-oriented individual with excellent ...

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Cps Energy Customer Service information

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How much do cps energy customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for cps energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a CPS Energy Customer Service representative do?

A CPS Energy Customer Service representative assists customers with billing questions, service requests, payments, and outage reports related to their electric and gas services. They provide information about account management, help resolve service issues, and guide customers through processes like starting or stopping service. Their role is to ensure customers have a positive experience and that their concerns are addressed professionally and efficiently.

What are the key skills and qualifications needed to thrive as a CPS Energy Customer Service representative?

To excel as a CPS Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center telephony tools is typically required. Patience, active listening, and professionalism help build rapport and effectively resolve customer concerns. These skills are crucial for delivering excellent service, maintaining customer satisfaction, and supporting the company's reputation.

What are some common challenges faced by CPS Energy Customer Service representatives, and how can new hires prepare for them?

CPS Energy Customer Service representatives often handle high call volumes, resolve complex billing inquiries, and assist customers during outage situations, which can be stressful and fast-paced. New hires can prepare by developing strong communication and problem-solving skills, as well as familiarizing themselves with CPS Energy policies and systems. Teamwork is essential, as representatives regularly collaborate with technical departments and field crews to provide accurate information and timely resolutions to customers.

What is the difference between Cps Energy Customer Service vs Cps Energy Meter Reader?

AspectCps Energy Customer ServiceCps Energy Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic technical knowledge
Work EnvironmentOffice setting, call centers, customer interactionsFieldwork, outdoor environment, reading meters
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer support roles in energy companiesField technician roles in energy companies

While Cps Energy Customer Service focuses on assisting customers via calls and office interactions, Cps Energy Meter Readers work outdoors to read utility meters. Both roles are essential in the utility industry but differ in work environment and daily tasks.

More about Cps Energy Customer Service jobs

What cities are hiring for Cps Energy Customer Service jobs?

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What states have the most Cps Energy Customer Service jobs?

States with the most job openings for Cps Energy Customer Service jobs include:

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The top searched job categories for Cps Energy Customer Service jobs are:

Cps Energy Customer Service jobs near you
Infographic showing various Cps Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Tech Energy Measurements 1

CPS Energy

San Antonio, TX • On-site

$17.75 - $24.25/hr

Full-time

Posted 5 days ago

CPS Energy rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Deadline to apply: August 26, 2026 11:59pm 

Qualifications may warrant placement in a different job level 

Pay Grade

13

Position Summary

Technician Energy Measurement performs technical duties in Energy Measurements, including service, repair, and calibration of electronic equipment, gas equipment, field test equipment, shop test consoles, distribution equipment, and PPE test equipment. Extensive documentation.  Calibrations & repairs are documented and traceable back to the CPS Energy Standards Lab, and ultimately to the National Institute of Standards and Technology (NIST) laboratory. 

Tasks and Responsibilities
  • Calibrates and services a wide variety of portable field equipment used throughout CPS Energy by multiple departments.  Includes cable fault locators, load-break tools, power inverters, gas provers, power quality test equipment, digital multimeters, work lights, capacitor controllers, etc.
  • Performs and records multiple tests on instruments and equipment that are exposed to high service voltages, amperes, and resistance.
Minimum Skills
Minimum Knowledge and Abilities
Ability to retain an advanced level of technical theory and hands-on technical skill in electronics, electricity, and gas theory and measurements.
Ability to install, certify, repair, and calibrate critical equipment in use at CPS Energy with the guidance of senior-level technicians.
Exercises a high level of independent judgment in skillfully carrying out technical and non-technical responsibilities in a professional manner.
Ability to complete Southwest Electric Metering Association (SWEMA) courses.
Ability to complete Gas Measurement Fundamentals & Gas Instrumentation training.
Ability to clear NERC background check.
Proficient in Microsoft Office Package, including word processing, spreadsheets, presentation software, and electronic mail.
Ability to safely operate hand & power tools, soldering, electrical and gas test equipment.
Valid Class C Texas Driver’s License.
Preferred Qualifications

•    Familiarity with performing accurate calculations using theory and application of algebra and trigonometry.
•    Familiarity with calibration and repairs to a variety of electric and gas instrumentation equipment.
•    Familiarity with the theory and basic principles of generation, transmission, and distribution of power systems.
•    Familiarity with the theory, measurement, metering, and detection of electricity and gas.
•    Ability to work utilizing safe repeatable procedures routinely, without short-cutting methods and procedures.

Competencies
Working Safely
Displaying Technical Expertise
Interacting with People at Different Levels
Using Computers and Technology
Serving Customers
Communicates Effectively
Minimum Education
Associates of Applied Science degree in Electronics or related field from a college accredited by the Southern Association of Community Colleges or equivalent regional accrediting body.
Required Certifications
Working Environment
Shop, lab, and field environments. Hazardous conditions – high voltage, explosive gases, heights, basements, construction sites, high heat, cold, wet, dirty, and noisy environments, airborne particles.
Field environments include working in close proximity of (and within) energized high voltage substations, outdoor switchyards, and inside power plants. In-town and out-of-town travel for meetings, training, and inter-utility work.
Physical Demands
Must be able to lift, move, and carry equipment weigh 55 pounds, with or without accommodation on a regular basis. Must be able to properly identify and distinguish between colors.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

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