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Cps Energy Customer Service Jobs (NOW HIRING)

CPS Energy

Clerk Customer Svc Ofc Bilingual

San Antonio, TX · On-site

$15.50 - $20/hr

CPS Energy We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and ...

CPS Energy

Clerk Customer Svc Ofc Bilingual

San Antonio, TX · On-site

$14 - $17.50/hr

Directs customers to appropriate departments for specialized services or CPS Energy website. * Accurately processes time off requests and absence reporting. * Real-time monitoring of customer queues ...

CPS Energy

Dir Power Plant

San Antonio, TX · On-site

... customers. * Oversee and maintain compliance with CPS Energy Environmental, Health & Safety ... Demonstrated ability to manage contract services. Excellent communication skills - written, verbal ...

New

CPS Energy

Dir Power Plant

San Antonio, TX · On-site

... customers. * Oversee and maintain compliance with CPS Energy Environmental, Health & Safety ... Demonstrated ability to manage contract services. Excellent communication skills - written, verbal ...

New

CPS Energy

Dir Power Plant

San Antonio, TX

... customers. * Oversee and maintain compliance with CPS Energy Environmental, Health & Safety ... Demonstrated ability to manage contract services. Excellent communication skills - written, verbal ...

New

CPS Energy

Rates Analyst

San Antonio, TX

... customer service operators, community representatives, safety and security specialists ... CPS Energy is a leader in developing cleaner and smarter energy choices for our customers. The ...

CPS Energy

Rates Analyst

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... CPS Energy is a leader in developing cleaner and smarter energy choices for our customers. The ...

CPS Energy

Rates Analyst

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... CPS Energy is a leader in developing cleaner and smarter energy choices for our customers. The ...

CPS Energy

Talent Advisor 1

San Antonio, TX

... customer service operators, community representatives, safety and security specialists ... CPS Energy's best interests. * Communicates with hiring managers and candidates to ensure service ...

New

CPS Energy

Expeditor

San Antonio, TX · On-site

CPS Energy Pay Grade 13 Position Summary The Expeditor is focused on ensuring that new construction requests in Customer Design and Delivery that escalate or require expedited services are ...

CPS Energy

Talent Advisor 1

San Antonio, TX

... customer service operators, community representatives, safety and security specialists ... CPS Energy's best interests. * Communicates with hiring managers and candidates to ensure service ...

New

CPS Energy

Talent Advisor 1

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... CPS Energy's best interests. * Communicates with hiring managers and candidates to ensure service ...

New

CPS Energy

Expeditor

San Antonio, TX · On-site

... CPS Energy standards, to provide clear rationale for decisions/actions taken to resolve customer ... Effective interpersonal and customer service skills. May provide work direction and assist less ...

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How much do cps energy customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for cps energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Cps Energy Customer Service vs Cps Energy Meter Reader?

AspectCps Energy Customer ServiceCps Energy Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic technical knowledge
Work EnvironmentOffice setting, call centers, customer interactionsFieldwork, outdoor environment, reading meters
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer support roles in energy companiesField technician roles in energy companies

While Cps Energy Customer Service focuses on assisting customers via calls and office interactions, Cps Energy Meter Readers work outdoors to read utility meters. Both roles are essential in the utility industry but differ in work environment and daily tasks.

What does a CPS Energy Customer Service representative do?

A CPS Energy Customer Service representative assists customers with billing questions, service requests, payments, and outage reports related to their electric and gas services. They provide information about account management, help resolve service issues, and guide customers through processes like starting or stopping service. Their role is to ensure customers have a positive experience and that their concerns are addressed professionally and efficiently.

What are some common challenges faced by CPS Energy Customer Service representatives, and how can new hires prepare for them?

CPS Energy Customer Service representatives often handle high call volumes, resolve complex billing inquiries, and assist customers during outage situations, which can be stressful and fast-paced. New hires can prepare by developing strong communication and problem-solving skills, as well as familiarizing themselves with CPS Energy policies and systems. Teamwork is essential, as representatives regularly collaborate with technical departments and field crews to provide accurate information and timely resolutions to customers.

What are the key skills and qualifications needed to thrive as a CPS Energy Customer Service representative?

To excel as a CPS Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center telephony tools is typically required. Patience, active listening, and professionalism help build rapport and effectively resolve customer concerns. These skills are crucial for delivering excellent service, maintaining customer satisfaction, and supporting the company's reputation.
More about Cps Energy Customer Service jobs

What cities are hiring for Cps Energy Customer Service jobs?

Cities with the most Cps Energy Customer Service job openings:

What states have the most Cps Energy Customer Service jobs?

States with the most job openings for Cps Energy Customer Service jobs include:

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The top searched job categories for Cps Energy Customer Service jobs are:

Cps Energy Customer Service jobs near you
Infographic showing various Cps Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Clerk Customer Svc Ofc Bilingual

CPS Energy

San Antonio, TX • On-site

$15.50 - $20/hr

Other

Posted 21 days ago

CPS Energy rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description


Clerk Customer Svc Ofc Bilingual

Date: Jul 23, 2026


Location:
San Antonio, TX, US, 78205


Company:
CPS Energy

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Deadline to apply: August 7, 2026 11:59pm

Pay Grade

06

Qualifications may warrant placement in a different job level

Position Summary

Provides assistance to CPS Energy call center, walk-in center and outsource partner for Workforce Management and maintain employee information of various system. Support data requests for report updates, answers routine customer inquiries, bill print receipts, and maintains office supplies.

Customer Service Centers listed below. Must be flexible to work at all centers as needed.

NSCSC - 754 NW Loop 410 Suite 102 -Primary working location

ESCSC - 4525 Rigsby Suite 112

WSCSC - 803 Castroville Rd Suite 406 -Primary working location

SSCSC- 660 SW Military Dr. Suite X

Tasks and Responsibilities
  • Accurately processes customer request for agency assistance, bill reprints, and other routine questions in a timely fashion.
  • Directs customers to appropriate departments for specialized services or CPS Energy website.
  • Accurately processes time off requests and absence reporting.
  • Real-time monitoring of customer queues and team availability.
  • Maintains employee lists in systems for call center, walk-ins, and outsourcer.
  • Data entry for regular budget and Customer Service reports.
  • Maintain Call Duty lists and other ad hoc schedules.
  • Provide support to Workforce Management Analysts and Customer Service Admin.
  • Receives and distributes mail.
  • Processes customer correspondence via mail or fax.
    Provide support to other Customer Service Centers as needed.
  • Maintains office forms such as rebated and customer programs.
  • Compiles and reviews all customer program application before mailing to the appropriate department.
  • Updates basic customer information.
  • Contracts appropriate departments for maintenance issues or system issues.
  • Performs other duties assigned.

Minimum Skills
Minimum Knowledge and Abilities
Experience in clerical office environment. 25 wpm typing skills. Proficient 10 key skills. Proficient in Microsoft Office package, including word processing, spreadsheets, database, presentation software and electronic mail. Proficient in a Windows environment. Ability to maintain confidentiality of customer information and documents. Ability to work in a fast-paced environment. Valid Class C Texas Driver's License Preferred Qualifications
Competencies
Building and Supporting Teams Demonstrating Initiative Serving Customers Delivering High Quality Work Adapting to Others Working Safely Minimum Education
High School Diploma or GED Equivalent Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Ability to travel to and from meetings, training sessions or other business related events. Physical Demands
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.


Nearest Major Market: San Antonio
Job Segment:
Data Entry, Database, Clerical, Power Plant, Administrative, Technology, Energy

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