1

Cps Energy Customer Service Jobs (NOW HIRING)

Teller Bilingual

San Antonio, TX · On-site

$14.50 - $18/hr

Handles routine customer inquiries and directs customers to the appropriate department or CPS Energy website. Customer Service Centers listed below. Must be flexible to work at all centers as needed.

... customer service operators, community representatives, safety and security specialists ... CPS Energy's mission and services. * Conduct ongoing assessment of changing political and policy ...

Teller Bilingual

San Antonio, TX

$14.50 - $18/hr

Handles routine customer inquiries and directs customers to the appropriate department or CPS Energy website. Customer Service Centers listed below. Must be flexible to work at all centers as needed.

Sr Mgr Revenue & Energy Markets

San Antonio, TX · On-site

$72K - $94K/yr

... customer service operators, community representatives, safety and security specialists ... Open until filled Position Summary Provides comprehensive accounting oversight for CPS Energy ...

Teller Bilingual

San Antonio, TX

$14.50 - $18/hr

Handles routine customer inquiries and directs customers to the appropriate department or CPS Energy website. Customer Service Centers listed below. Must be flexible to work at all centers as needed.

Sr Mgr Revenue & Energy Markets

San Antonio, TX · On-site

$72K - $94K/yr

... customer service operators, community representatives, safety and security specialists ... Open until filled Position Summary Provides comprehensive accounting oversight for CPS Energy ...

... customer service operators, community representatives, safety and security specialists ... to the CPS Energy Core Values of Trust, Safety, Performance, Respect, Teamwork and Customer ...

next page

Showing results 1-20

Cps Energy Customer Service information

See salary details

$9

$18

$26

How much do cps energy customer service jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for cps energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Cps Energy Customer Service vs Cps Energy Meter Reader?

AspectCps Energy Customer ServiceCps Energy Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic technical knowledge
Work EnvironmentOffice setting, call centers, customer interactionsFieldwork, outdoor environment, reading meters
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer support roles in energy companiesField technician roles in energy companies

While Cps Energy Customer Service focuses on assisting customers via calls and office interactions, Cps Energy Meter Readers work outdoors to read utility meters. Both roles are essential in the utility industry but differ in work environment and daily tasks.

What does a CPS Energy Customer Service representative do?

A CPS Energy Customer Service representative assists customers with billing questions, service requests, payments, and outage reports related to their electric and gas services. They provide information about account management, help resolve service issues, and guide customers through processes like starting or stopping service. Their role is to ensure customers have a positive experience and that their concerns are addressed professionally and efficiently.

What are some common challenges faced by CPS Energy Customer Service representatives, and how can new hires prepare for them?

CPS Energy Customer Service representatives often handle high call volumes, resolve complex billing inquiries, and assist customers during outage situations, which can be stressful and fast-paced. New hires can prepare by developing strong communication and problem-solving skills, as well as familiarizing themselves with CPS Energy policies and systems. Teamwork is essential, as representatives regularly collaborate with technical departments and field crews to provide accurate information and timely resolutions to customers.

What are the key skills and qualifications needed to thrive as a CPS Energy Customer Service Representative, and why are they important?

To excel as a CPS Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center telephony tools is typically required. Patience, active listening, and professionalism help build rapport and effectively resolve customer concerns. These skills are crucial for delivering excellent service, maintaining customer satisfaction, and supporting the company's reputation.
More about Cps Energy Customer Service jobs
What cities are hiring for Cps Energy Customer Service jobs? Cities with the most Cps Energy Customer Service job openings:
What states have the most Cps Energy Customer Service jobs? States with the most job openings for Cps Energy Customer Service jobs include:
Infographic showing various Cps Energy Customer Service job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Dir Federal & State Relations

Dir Federal & State Relations

CPS Energy

Austin, TX

Other

Posted 10 days ago


CPS Energy rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz


Job description

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Pay Grade

Executive

Position Summary

The Director of Federal & State Relations is responsible for directing the utility's governmental advocacy efforts at the federal and state levels and for recommending and implementing public policy strategies, and coordinating legislative and regulatory activities with other local, public, and private sector entities. The Director will also coordinate with internal and external attorneys, consultants, and subject-matter experts on a range of issues. The Director engages in and drives policy work with local, state, and national trade associations, chambers of commerce, coalitions, and industry organizations.  Frequent presentations will be made both internally and externally. The Director will manage external consultants in Austin and Washington, D.C. and lead the Federal & State Relations team members.

Grade: Executive
Deadline to apply: 7/28/2026

Tasks and Responsibilities
  • Cultivate and maintain relationships with key policy makers, government leaders and key stakeholders at the state and federal legislative and regulatory levels.
  • Monitor and lead CPS Energy's engagement in state and federal legislative activities and regulatory activities to identify and mitigate policy risks and seek opportunities for CPS Energy.
  • Communicate with public officials and their staff to educate and convey positions that advance CPS Energy's mission and services.
  • Conduct ongoing assessment of changing political and policy arenas, updating internal stakeholders and senior management of emerging issues or proceedings of potential impact.
  • Anticipate trends across the industry and public policy arenas and cultivate partnerships with external stakeholders on issues of mutual importance.
  • Collaborate cross-functionally to share and discuss policy risks and opportunities and ensure alignment of strategy, and then execute in the appropriate public policy arena accordingly.
  • Produce written analyses, position papers and other advocacy materials on policy matters of importance to CPS Energy. 
  • Support media and corporate communications activities related to government and regulatory matters at the state and federal levels.
  • Increase employee awareness of government relations and regulatory affairs and utilize forums to educate employees of the company's public policy perspectives. 
  • Identify and execute on opportunities for CPS Energy and its executives to engage directly in legislative and regulatory proceedings (e.g. filing comments, providing verbal or written testimony, participating in industry and association working groups).
  • Oversee the process by which the Federal & State Relations team tracks, analyses, obtains subject matter expert input, and ultimately advocates on legislative and regulatory proposals of impact to CPS Energy.
  • Provide critical and strategic thinking along with the ability to communicate and make recommendations to senior leadership including effectively presenting information and responding to questions from peers, leadership, and board of trustee members.
  • Develop and oversee the Federal & State Relations budget and external vendor contracts.
  • Oversee all functions of the Federal & State Relations team with an eye towards enhancing and developing each team member's skillsets, knowledge, and expertise.
Minimum Skills
Minimum Knowledge and Abilities
Thorough knowledge of state and federal legislative and regulatory processes.
Demonstrated experience in Government Relations through some combination of federal/state legislative work, including experience working with legislators, regulators, stakeholders and/or industry advocacy groups.
Skill in communicating effectively, building relationships, and resolving differences with all levels of management, boards of directors and staff as well as external individuals and groups.
Proficient with Microsoft Office.
Ability to travel, oftentimes independently.
Preferred Qualifications
  • Demonstrated strategic thinking, conflict resolution, and strong negotiation skills. 
  • Keen political acuity.
  • Ability to communicate complex policy matters clearly and succinctly.
  • Robust knowledge of energy policy issues.
  • Proactive leadership, with ability to identify risks and problem solve and routinely communicate status (positive or negative).
  • Strong people and leadership skills, with bias for a collaborative working style.
Competencies
Managing Performance
Builds Networks
Communicates Effectively
Setting a Strategic Vision
Driving for Results
Acting as a Champion for Change
Minimum Education
Bachelor's Degree in Political Science, Public Relations, Business Administration or related field from and accredited university.
Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business related events.
Physical Demands
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.


What CPS Energy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom