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Cps Energy Customer Service Jobs (NOW HIRING)

CPS Energy

Clerk Customer Svc Ofc

San Antonio, TX

$14.25 - $17.25/hr

Directs customers to appropriate departments for specialized services or CPS Energy website. * Accurately processes time off requests and absence reporting. * Real-time monitoring of customer queues ...

CPS Energy

Clerk Customer Svc Ofc

San Antonio, TX · On-site

$14.25 - $17.50/hr

CPS Energy We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and ...

New

CPS Energy

Clerk Customer Svc Ofc

San Antonio, TX · On-site

$14.25 - $17.25/hr

Directs customers to appropriate departments for specialized services or CPS Energy website. * Accurately processes time off requests and absence reporting. * Real-time monitoring of customer queues ...

New

CPS Energy

Clerk Customer Svc Ofc

San Antonio, TX · On-site

$14.25 - $17.25/hr

Directs customers to appropriate departments for specialized services or CPS Energy website. * Accurately processes time off requests and absence reporting. * Real-time monitoring of customer queues ...

CPS Energy

Trainee Shop

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... CPS Energy will comply with all laws and regulations.

CPS Energy

Trainee Shop

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... CPS Energy will comply with all laws and regulations.

CPS Energy

Planner T&D 1

San Antonio, TX · On-site

$48K - $66K/yr

Assigns circuit connection points for large services and specify system requirements in proposed ... and external customers Exceptional attitude toward CPS Energy, current job and associates ...

CPS Energy

Trainee Shop

San Antonio, TX

... customer service operators, community representatives, safety and security specialists ... CPS Energy will comply with all laws and regulations.

CPS Energy

Planner T&D 1

San Antonio, TX · On-site

$49K - $67K/yr

Assigns circuit connection points for large services and specify system requirements in proposed ... and external customers Exceptional attitude toward CPS Energy, current job and associates ...

CPS Energy

Planner T&D 1

San Antonio, TX · On-site

$49K - $67K/yr

Assigns circuit connection points for large services and specify system requirements in proposed ... and external customers Exceptional attitude toward CPS Energy, current job and associates ...

CPS Energy

Program/Project Manager

San Antonio, TX · On-site

CST Position Summary Provides proactive services to project teams, business customers, process ... Communicates effectively with internal and external customers at all levels of the CPS Energy ...

CPS Energy

Program/Project Manager

San Antonio, TX · On-site

CST Position Summary Provides proactive services to project teams, business customers, process ... Communicates effectively with internal and external customers at all levels of the CPS Energy ...

CPS Energy

Engineer

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... CPS Energy will comply with all laws and regulations.

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All JobsCps Energy Customer Service Jobs

Cps Energy Customer Service information

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How much do cps energy customer service jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for cps energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How hard is it to get a CPS job?

Getting a customer service position at CPS Energy typically requires a high school diploma or equivalent, good communication skills, and sometimes prior experience in customer service. The application process involves submitting an online application, passing assessments, and completing interviews, with competition varying based on the position and current hiring needs.

What is the difference between Cps Energy Customer Service vs Cps Energy Meter Reader?

AspectCps Energy Customer ServiceCps Energy Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic technical knowledge
Work EnvironmentOffice setting, call centers, customer interactionsFieldwork, outdoor environment, reading meters
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer support roles in energy companiesField technician roles in energy companies

While Cps Energy Customer Service focuses on assisting customers via calls and office interactions, Cps Energy Meter Readers work outdoors to read utility meters. Both roles are essential in the utility industry but differ in work environment and daily tasks.

What qualifications do you need to work for CPS?

To work as a CPS Energy Customer Service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some roles may require knowledge of billing systems or utility operations, and a background check is usually conducted during the hiring process.

What does a CPS Energy Customer Service representative do?

A CPS Energy Customer Service representative assists customers with billing questions, service requests, payments, and outage reports related to their electric and gas services. They provide information about account management, help resolve service issues, and guide customers through processes like starting or stopping service. Their role is to ensure customers have a positive experience and that their concerns are addressed professionally and efficiently.

What are some common challenges faced by CPS Energy Customer Service representatives, and how can new hires prepare for them?

CPS Energy Customer Service representatives often handle high call volumes, resolve complex billing inquiries, and assist customers during outage situations, which can be stressful and fast-paced. New hires can prepare by developing strong communication and problem-solving skills, as well as familiarizing themselves with CPS Energy policies and systems. Teamwork is essential, as representatives regularly collaborate with technical departments and field crews to provide accurate information and timely resolutions to customers.

How much do CPS Energy workers make?

CPS Energy customer service representatives typically earn an average salary ranging from $35,000 to $50,000 annually, depending on experience and location. Entry-level positions may start lower, while experienced workers or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and retirement plans.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, corporate executives, or successful entrepreneurs. These positions often require advanced skills, significant experience, or ownership of a business, and may involve irregular hours or high responsibility levels.

What are the key skills and qualifications needed to thrive as a CPS Energy Customer Service Representative, and why are they important?

To excel as a CPS Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center telephony tools is typically required. Patience, active listening, and professionalism help build rapport and effectively resolve customer concerns. These skills are crucial for delivering excellent service, maintaining customer satisfaction, and supporting the company's reputation.
More about Cps Energy Customer Service jobs
What cities are hiring for Cps Energy Customer Service jobs? Cities with the most Cps Energy Customer Service job openings:
What states have the most Cps Energy Customer Service jobs? States with the most job openings for Cps Energy Customer Service jobs include:
What job categories do people searching Cps Energy Customer Service jobs look for? The top searched job categories for Cps Energy Customer Service jobs are:
Cps Energy Customer Service jobs near you
Infographic showing various Cps Energy Customer Service job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 34% Full Time, 52% Part Time, and 11% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Clerk Customer Svc Ofc

Clerk Customer Svc Ofc

CPS Energy

San Antonio, TX

$14.25 - $17.25/hr

Other

Posted 3 days ago

CPS Energy rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Deadline to apply: July 6, 2026 11:59pm

Pay Grade

07

Position Summary

Provides assistance to CPS Energy call center, walk-in center and outsource partner for Workforce Management and maintain employee information of various system.  Support data requests for report updates, answers routine customer inquiries, bill print receipts, and maintains office supplies.

Tasks and Responsibilities
  • Accurately processes customer request for agency assistance, bill reprints, and other routine questions in a timely fashion.
  • Directs customers to appropriate departments for specialized services or CPS Energy website.
  • Accurately processes time off requests and absence reporting.
  • Real-time monitoring of customer queues and team availability.
  • Maintains employee lists in systems for call center, walk-ins, and outsourcer.
  • Data entry for regular budget and Customer Service reports.
  • Maintain Call Duty lists and other ad hoc schedules.
    Provide support to Workforce Management Analysts and Customer Service Admin.
  • Receives and distributes mail.
    Processes customer correspondence via mail or fax.
  • Provide support to other Customer Service Centers as needed.
  • Maintains office forms such as rebated and customer programs.
  • Compiles and reviews all customer program application before mailing to the appropriate department.
  • Updates basic customer information.
  • Contracts appropriate departments for maintenance issues or system issues.
  • Performs other duties assigned.
Minimum Skills
Minimum Knowledge and Abilities
Experience in clerical office environment.
25 wpm typing skills.
Proficient 10 key skills.
Proficient in Microsoft Office package, including word processing, spreadsheets, database, presentation software and electronic mail.
Proficient in a Windows environment.
Ability to maintain confidentiality of customer information and documents.
Ability to work in a fast-paced environment.
Valid Class C Texas Driver's License.
Preferred Qualifications
  • Bilingual desired
Competencies
Building and Supporting Teams
Demonstrating Initiative
Serving Customers
Delivering High Quality Work
Adapting to Others
Working Safely
Minimum Education
High School Diploma or Equivalent
Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi- functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business related events.
Physical Demands
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

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