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Cps Energy Customer Service Jobs (NOW HIRING)

CPS Energy

Dir Senior Counsel

San Antonio, TX · On-site

$125K - $170K/yr

... customer service operators, community representatives, safety and security specialists ... CPS Energy is seeking a Director, Senior Counsel to join the Legal Services team to provide legal ...

CPS Energy

Dir Senior Counsel

San Antonio, TX · On-site

$125K - $170K/yr

... customer service operators, community representatives, safety and security specialists ... CPS Energy is seeking a Director, Senior Counsel to join the Legal Services team to provide legal ...

SPEEDY CPS

Customer Service Specialist

Rexburg, ID · On-site

$15 - $18/hr

The starting point for this role is a Customer Service Specialist that is designed to help ... Speedy CPS has 17 locations in Utah, Idaho, Montana, and Wyoming. Benefits Health Insurance Dental ...

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Cps Energy Customer Service information

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How much do cps energy customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for cps energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Cps Energy Customer Service vs Cps Energy Meter Reader?

AspectCps Energy Customer ServiceCps Energy Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic technical knowledge
Work EnvironmentOffice setting, call centers, customer interactionsFieldwork, outdoor environment, reading meters
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer support roles in energy companiesField technician roles in energy companies

While Cps Energy Customer Service focuses on assisting customers via calls and office interactions, Cps Energy Meter Readers work outdoors to read utility meters. Both roles are essential in the utility industry but differ in work environment and daily tasks.

What does a CPS Energy Customer Service representative do?

A CPS Energy Customer Service representative assists customers with billing questions, service requests, payments, and outage reports related to their electric and gas services. They provide information about account management, help resolve service issues, and guide customers through processes like starting or stopping service. Their role is to ensure customers have a positive experience and that their concerns are addressed professionally and efficiently.

What are some common challenges faced by CPS Energy Customer Service representatives, and how can new hires prepare for them?

CPS Energy Customer Service representatives often handle high call volumes, resolve complex billing inquiries, and assist customers during outage situations, which can be stressful and fast-paced. New hires can prepare by developing strong communication and problem-solving skills, as well as familiarizing themselves with CPS Energy policies and systems. Teamwork is essential, as representatives regularly collaborate with technical departments and field crews to provide accurate information and timely resolutions to customers.

What are the key skills and qualifications needed to thrive as a CPS Energy Customer Service representative?

To excel as a CPS Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center telephony tools is typically required. Patience, active listening, and professionalism help build rapport and effectively resolve customer concerns. These skills are crucial for delivering excellent service, maintaining customer satisfaction, and supporting the company's reputation.
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Cps Energy Customer Service jobs near you
Infographic showing various Cps Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Analyst General Business

CPS Energy

San Antonio, TX

Full-time

Posted 7 days ago

CPS Energy rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Pay Grade

13*
Deadline to Apply: August 14, 2026, at 11:59 p.m. CT
*Qualifications may warrant placement at a different job level.

Position Summary

The General Business Analyst role on the Commodities Team in Supply Chain is responsible for ensuring the availability of materials and inventory required to support ongoing business operations and strategic initiatives. This role monitors inventory and commodity performance and works to identify and mitigate potential supply risks that may impact business needs. The position serves as a key liaison between business units, suppliers, and internal stakeholders, developing strong working relationships and becoming a trusted partner in understanding operational requirements, project demands, and material needs. Through collaboration with cross-functional teams, the General Business Analyst provides insights, coordination, and support to ensure timely material availability, effective inventory management, and alignment with organizational objectives.

Tasks and Responsibilities
  • Support inventory ability by assisting with material planning, forecasting, and replenishment activities.
  • Gather and organize information on problems or procedures.
  • Monitor inventory levels and material requirements to support operational needs.
  • Maintain data in SAP.
  • Analyze data gathered and develop solutions or alternative methods of proceeding.
  • Assist in identifying and communicating potential material shortages and supply disruptions.
  • Research and resolve invoice discrepancies by partnering with Accounts Payable, suppliers, and internal stakeholders.
  • Support inventory planning activities by analyzing historical usage, demand trends, and replenishment requirements.
  • Partner with warehouse personnel to understand material needs and priorities.
  • Utilize reports, spreadsheets, and system tools to monitor inventory and support daily business operations.
  • Develop and maintain effective working relationships with suppliers and internal business partners to support operational success.
  • Performs other duties as assigned.
Minimum Skills
Minimum Knowledge and Abilities
Understands processes and procedures in specialized field.
Incumbent must set priorities, organize work and make occasional exceptions
Ability to multi-task various critical work assignments in a fast paced environment in a professional manner
Initiative to work independently or as a member of a team, coordinating with others to achieve desired results
Well-developed written and verbal communication skills for interaction with all levels of personnel
Ability to meet goals and objectives with minimal direct supervision
Effective interpersonal and customer service skills
Ability to make recommendations and independent decisions
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
Preferred Qualifications
  • Knowledge and experience in Microsoft Excel.
  • Proficient in SAP
  • Relative experience in supporting utility construction and maintenance.
Competencies
Communicates Effectively
Working with Ambiguity
Creating and Maintaining Networks
Driving for Results
Demonstrating Initiative
Minimum Education
Bachelor's degree in Business Administration, Technology, Accounting, Finance or other quantitative field or equivalent work experience
Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business related events in and outside of service area. After hours work may be required.
Physical Demands
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

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