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Cps Energy Customer Service Jobs (NOW HIRING)

CPS Energy

Program/Project Manager

San Antonio, TX

CST Position Summary Provides proactive services to project teams, business customers, process ... Communicates effectively with internal and external customers at all levels of the CPS Energy ...

CPS Energy

Engineer

San Antonio, TX

... customer service operators, community representatives, safety and security specialists ... CPS Energy will comply with all laws and regulations.

CPS Energy

Engineer

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... CPS Energy will comply with all laws and regulations.

CPS Energy

Safety Professional 1

Corpus Christi, TX · On-site

... customer service operators, community representatives, safety and security specialists ... Corpus Christi, Tx Pay Grade 12 Position Summary Serves as champion of CPS Energy's Safety Programs ...

CPS Energy

Safety Professional 1

Corpus Christi, TX · On-site

... customer service operators, community representatives, safety and security specialists ... Corpus Christi, Tx Pay Grade 12 Position Summary Serves as champion of CPS Energy's Safety Programs ...

CPS Energy

Safety Professional 1

Corpus Christi, TX · On-site

... customer service operators, community representatives, safety and security specialists ... Corpus Christi, Tx Pay Grade 12 Position Summary Serves as champion of CPS Energy's Safety Programs ...

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Cps Energy Customer Service information

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How much do cps energy customer service jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for cps energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How hard is it to get a CPS job?

Getting a customer service position at CPS Energy typically requires a high school diploma or equivalent, good communication skills, and sometimes prior experience in customer service. The application process involves submitting an online application, passing assessments, and completing interviews, with competition varying based on the position and current hiring needs.

What is the difference between Cps Energy Customer Service vs Cps Energy Meter Reader?

AspectCps Energy Customer ServiceCps Energy Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic technical knowledge
Work EnvironmentOffice setting, call centers, customer interactionsFieldwork, outdoor environment, reading meters
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer support roles in energy companiesField technician roles in energy companies

While Cps Energy Customer Service focuses on assisting customers via calls and office interactions, Cps Energy Meter Readers work outdoors to read utility meters. Both roles are essential in the utility industry but differ in work environment and daily tasks.

What qualifications do you need to work for CPS?

To work as a CPS Energy Customer Service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some roles may require knowledge of billing systems or utility operations, and a background check is usually conducted during the hiring process.

What does a CPS Energy Customer Service representative do?

A CPS Energy Customer Service representative assists customers with billing questions, service requests, payments, and outage reports related to their electric and gas services. They provide information about account management, help resolve service issues, and guide customers through processes like starting or stopping service. Their role is to ensure customers have a positive experience and that their concerns are addressed professionally and efficiently.

What are some common challenges faced by CPS Energy Customer Service representatives, and how can new hires prepare for them?

CPS Energy Customer Service representatives often handle high call volumes, resolve complex billing inquiries, and assist customers during outage situations, which can be stressful and fast-paced. New hires can prepare by developing strong communication and problem-solving skills, as well as familiarizing themselves with CPS Energy policies and systems. Teamwork is essential, as representatives regularly collaborate with technical departments and field crews to provide accurate information and timely resolutions to customers.

How much do CPS Energy workers make?

CPS Energy customer service representatives typically earn an average salary ranging from $35,000 to $50,000 annually, depending on experience and location. Entry-level positions may start lower, while experienced workers or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and retirement plans.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, corporate executives, or successful entrepreneurs. These positions often require advanced skills, significant experience, or ownership of a business, and may involve irregular hours or high responsibility levels.

What are the key skills and qualifications needed to thrive as a CPS Energy Customer Service Representative, and why are they important?

To excel as a CPS Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center telephony tools is typically required. Patience, active listening, and professionalism help build rapport and effectively resolve customer concerns. These skills are crucial for delivering excellent service, maintaining customer satisfaction, and supporting the company's reputation.
More about Cps Energy Customer Service jobs
What cities are hiring for Cps Energy Customer Service jobs? Cities with the most Cps Energy Customer Service job openings:
What states have the most Cps Energy Customer Service jobs? States with the most job openings for Cps Energy Customer Service jobs include:
What job categories do people searching Cps Energy Customer Service jobs look for? The top searched job categories for Cps Energy Customer Service jobs are:
Cps Energy Customer Service jobs near you
Infographic showing various Cps Energy Customer Service job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 34% Full Time, 52% Part Time, and 11% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Program/Project Manager

Program/Project Manager

CPS Energy

San Antonio, TX

Other

Posted 16 days ago

CPS Energy rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Pay Grade

15

Deadline to Apply: July 3, 2026, at 11:59 p.m. CST

Position Summary

Provides proactive services to project teams, business customers, process management teams, and management with a focus on facilitating effective planning and oversight of projects, establishes collaborative and strong relationships with operational leaders and decision makers throughout the organization to promote the practice of sound project management principles. Responsibilities may include working in various departments. Focuses on tactical aspects of projects through the evaluation of job costs, productivity improvement and process efficiency associated with work performed. Communicates effectively with internal and external customers at all levels of the CPS Energy organization. Participates in strategic team efforts and the development of departmental goals and objectives. Management of project deliverables, including satisfaction of scope requirements, cost/budget adherence, schedule management, risk evaluation and mitigation, and quality management.

Tasks and Responsibilities
  • Provides leadership and manages initiatives according to the organization's project methodology.
  • Ensures that projects meet expectations regarding schedule, budget, scope and quality through metrics and benchmarking.
  • Leads multiple, cross-functional projects and initiatives.
  • Develops and submits business cases for projects.
  • Develops solutions to critical business issues and presents alternatives.
  • Ensures the integration of sound project management principles and practices into all projects.
  • Oversees projects and coordinates activities of project teams.
  • Performs functions such as project management, program management, strategic planning and/or resource planning and budgeting.
  • Facilitates teams, including team chartering, group problem solving and/or process improvement work.
  • Develops documentation of business processes within applicable divisions.
  • Performs analysis of project data.
  • Generates reports and data.
  • Effectively communicates issues and recommends strategies and tactics.
  • May develop procurement and technical specifications for vendor or contractor services.
  • May coordinate field activities as assigned.
  • Performs other duties as assigned.
     
Minimum Skills
Minimum Knowledge and Abilities
Demonstrated ability and desire to coach and mentor individuals and teams to achieve increased competencies and effectiveness levels.
Demonstrated ability to facilitate team building with employees across various disciplines and at all levels, including ability to engage people in productive activities without formal authority.
Manage all phases of a project following established methodology with a considerable amount of autonomy.
Previous working experience with responsibility to corporate initiatives, employee programs, corporate affairs, project management, or a related role.
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
Preferred Qualifications

Project Management Professional (PMP) Certification

Competencies
Driving for Results
Driving Projects to Completion
Establishing Relationships
Driving Continuous Improvement
Minimum Education
Bachelor's Degree in Business, Finance, Mathematics, Engineering or related field from an accredited university or relevant work experience can be substituted in lieu of degree.
Required Certifications
Working Environment
Work is performed both indoors and outdoors. Requires use of personal computing equipment, telephone, multi-functioning printer and calculator. Employee may potentially be exposed to outdoor weather, wet or humid conditions, noisy and dusty environment.
Ability to travel to and from meetings, training sessions or other business-related events. After hours and weekend work is required on an occasional basis.
Physical Demands
Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary, walking and standing are required only occasionally, and if all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

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