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Dte Energy Customer Service Jobs (NOW HIRING)

DTE Energy

Sr Business Analyst - Corporate Strategy

Detroit, MI · On-site

$91K - $118K/yr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Associate - Corporate Strategy

Detroit, MI

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Associate - Corporate Strategy

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Engineer - Expert (Commissioning)

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Engineer - Expert (Commissioning)

Detroit, MI · Hybrid

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Engineer - Staff

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Principal Engineer - Underground

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

SPM Contract Manager II

Detroit, MI · On-site

$87K - $117K/yr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

SPM Contract Manager II

Detroit, MI · On-site

$87K - $117K/yr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

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How much do dte energy customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for dte energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by DTE Energy Customer Service Representatives, and how are they supported in overcoming them?

DTE Energy Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex billing questions, and assisting customers experiencing service outages or emergencies. To help manage these situations, representatives receive thorough training on company policies, customer communication, and problem-solving techniques. Additionally, they work closely with team leads and have access to escalation procedures, ensuring they can provide accurate information and timely solutions. The company also fosters a supportive environment that encourages collaboration and ongoing professional development.

What are the key skills and qualifications needed to thrive as a DTE Energy Customer Service Representative, and why are they important?

To thrive as a DTE Energy Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is typically required. Patience, active listening, and a customer-oriented attitude are essential soft skills for resolving customer inquiries effectively. These competencies are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining the company’s reputation.

What is the difference between Dte Energy Customer Service vs Dte Energy Meter Reader?

AspectDte Energy Customer ServiceDte Energy Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic technical knowledge
Work EnvironmentOffice and call center settingsFieldwork, outdoor environment
Employer & Industry UsageUtility customer supportUtility meter reading and data collection

While Dte Energy Customer Service representatives handle customer inquiries and billing issues primarily in office settings, Dte Energy Meter Readers work outdoors to collect usage data. Both roles are essential in the utility industry, requiring high school education and some technical knowledge, but differ in work environment and daily tasks.

What does a DTE Energy Customer Service representative do?

A DTE Energy Customer Service representative assists customers with inquiries related to their energy accounts, such as billing questions, payment options, service outages, and starting or stopping service. They handle requests and complaints via phone, email, or online chat, working to resolve issues efficiently and professionally. Their goal is to ensure customer satisfaction by providing accurate information and support for all DTE Energy services.
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Dte Energy Customer Service jobs near you
Sr Business Analyst - Corporate Strategy

Sr Business Analyst - Corporate Strategy

DTE Energy

Detroit, MI • On-site

$91K - $118K/yr

Full-time

Posted 10 days ago

DTE Energy rating

8.6

Company rating: 8.6 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

9th of 50 rated energy and utility

Job description

DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century. And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you'll be part of a team that welcomes, recognizes, and celebrates differences, and values everyone's health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
Job Summary
Location: Detroit, MI
DTE Energy is one of the largest diversified utilities in the United States and a Fortune 500 company. It is comprised of regulated utility and non-utility businesses. Our two regulated utilities (DTE Electric and DTE Gas) serve more than 3 million customers in Southeastern Michigan. Our non-utility businesses include DTE Energy Trading and DTE Vantage.
DTE Energy is seeking ambitious, energetic individuals to join its Corporate Strategy group. The group is comprised of former consultants from top-tier strategy firms, investment bankers, finance professionals, and recent MBA graduates. The group is led by the VP of Corporate Strategy who reports to DTE's Sr VP of Corporate Strategy and Regulatory Affairs and is an important feeder of top talent for the company.
Key Accountabilities
The Corporate Strategy group works with all DTE businesses to address the complex challenges facing the energy industry today. As a senior business analyst in the group, the candidate will have the opportunity to contribute to strategic initiatives. Examples include:
  • Understanding industry trends and their implications for DTE, e.g., by assessing the impact of new technologies like distributed energy resources on the company's operations and bottom line
  • Analyzing the value and the risks of major capital investments, such as the rebuilding of the electric grid and developing DTE's long-term technology investment strategy
  • Supporting corporate-level M&A activity, most recently running the Separation Management Office during DTE's recent spin-off of DT Midstream
  • Driving efforts to transform our operations, through cost and rate benchmarking and by driving efforts to improve productivity and work management processes in our operating businesses; and
  • Facilitating senior management's strategic planning process, including the preparation of the annual strategic Board offsite discussions

Minimum Education & Experience Requirements
  • We are seeking candidates with a quantitative undergraduate degree (e.g., engineering, economics, finance or similar) and at least two years of experience, ideally in management consulting, investment banking or other highly rigorous environments

Other Qualifications
Preferred
  • Strong analytical (incl. spreadsheet modeling) and problem-solving skills
  • A record of strong academic achievement
  • Ability to work independently and in a fast-paced team environment
  • Ability to deliver results against tight timelines
  • High level of integrity, accountability and confidence
  • Exposure to and interest in the energy industry a plus

Other Requirements:
  • Ability to effectively communicate orally and in writing
  • Ability to work effectively with people at all levels, both within and outside the company

Physical Demands & Working Conditions
The physical demands characterized here epitomize those that must be met by an employee to properly perform the integral functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In order to properly perform the integral functions of this job, the employee is required to:
  • Occasionally stand or walk and stoop or kneel. Frequently, the employee is required to sit
  • Talk or hear, both in person and by telephone; use wrists, hands and/or fingers in a repetitive motion; and reach with hands and arms extensively
  • Occasionally lift objects of up to 10 pounds in weight
  • Use computers with exposure to video display terminals; and some repetitive motion associated with data entry, the use of a computer mouse, and while using other office equipment
  • Vision requirements for this position include close vision, color vision, depth perception and the ability to adjust focus

The employee performs job duties primarily in a work from home capacity and periodically from a climate-controlled office environment, with a moderate noise level.
Additional Information
Incumbents may engage in all or some combination of the activities and accountabilities and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.
PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS
At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity, employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by applicable federal and/or state laws.

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