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Dte Energy Customer Service Jobs (NOW HIRING)

DTE Energy

Expert Data Scientist

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

O&M Technician

San Diego, CA · On-site

$47.65 - $58.62/hr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Marketing Analyst

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Electrical Engineer

Detroit, MI

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Electrical Engineer

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Senior Engineer - New Technology

Wayne, MI

$94K - $129K/yr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Growth and Strategy Analyst

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Growth and Strategy Analyst

Detroit, MI

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

New

DTE Energy

Engineer - Senior (Renewable Ops)

Detroit, MI

$103K - $141K/yr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Student Co-op - Southeast Michigan

Detroit, MI · On-site

$15 - $19/hr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Student Co-op - Southeast Michigan

Detroit, MI · On-site

$15 - $19/hr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Engineer - Associate

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Associate Buyer

Stockton, CA · On-site

$61K - $91K/yr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Expert Data Scientist

Detroit, MI

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

O&M Technician

Marshall, MI · On-site

$17.25 - $21.25/hr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

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Dte Energy Customer Service information

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How much do dte energy customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for dte energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by DTE Energy Customer Service representatives, and how are they supported in overcoming them?

DTE Energy Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex billing questions, and assisting customers experiencing service outages or emergencies. To help manage these situations, representatives receive thorough training on company policies, customer communication, and problem-solving techniques. Additionally, they work closely with team leads and have access to escalation procedures, ensuring they can provide accurate information and timely solutions. The company also fosters a supportive environment that encourages collaboration and ongoing professional development.

What are the key skills and qualifications needed to thrive as a DTE Energy Customer Service representative?

To thrive as a DTE Energy Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is typically required. Patience, active listening, and a customer-oriented attitude are essential soft skills for resolving customer inquiries effectively. These competencies are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining the company’s reputation.

What is the difference between Dte Energy Customer Service vs Dte Energy Meter Reader?

AspectDte Energy Customer ServiceDte Energy Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic technical knowledge
Work EnvironmentOffice and call center settingsFieldwork, outdoor environment
Employer & Industry UsageUtility customer supportUtility meter reading and data collection

While Dte Energy Customer Service representatives handle customer inquiries and billing issues primarily in office settings, Dte Energy Meter Readers work outdoors to collect usage data. Both roles are essential in the utility industry, requiring high school education and some technical knowledge, but differ in work environment and daily tasks.

What skills are needed for Dte Energy Customer Service jobs?

Dte Energy Customer Service representatives need strong communication and problem-solving skills to assist customers effectively. They should be able to handle inquiries, use customer service software, and work in a team environment, often requiring attention to detail and basic technical knowledge of utility services.

What does a DTE Energy Customer Service representative do?

A DTE Energy Customer Service representative assists customers with inquiries related to their energy accounts, such as billing questions, payment options, service outages, and starting or stopping service. They handle requests and complaints via phone, email, or online chat, working to resolve issues efficiently and professionally. Their goal is to ensure customer satisfaction by providing accurate information and support for all DTE Energy services.
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What cities are hiring for Dte Energy Customer Service jobs?

Cities with the most Dte Energy Customer Service job openings:

What states have the most Dte Energy Customer Service jobs?

States with the most job openings for Dte Energy Customer Service jobs include:

What job categories do people searching Dte Energy Customer Service jobs look for?

The top searched job categories for Dte Energy Customer Service jobs are:

Dte Energy Customer Service jobs near you
Infographic showing various Dte Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Expert Data Scientist

DTE Energy

Detroit, MI • On-site

Full-time

Re-posted 14 days ago

DTE Energy rating

8.6

Company rating: 8.6 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

11th of 53 rated energy and utility

Job description

DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century. And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you'll be part of a team that welcomes, recognizes, and celebrates differences and values everyone's health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
Testing Required: Not Applicable
Hybrid Role: This role is hybrid, with an established schedule of in-person work required at an assigned work location. Any remote work is expected to be performed from an employee's primary residence, unless allowed (or prohibited) through the Company's remote work guidelines.
Emergency Response: Yes - Must be available to perform a primary assignment in support of DTE's emergency response to storms or other events that impact service to our customers.
Job Summary
Acts as a technical expert and project leader for the most challenging data science projects. Provides highly technical and analytical assessments of business priorities to senior leadership and drives the implementation of analytic solutions. Acts as a strong influencer and change agent in the organization to advance a data-based decision-making culture. Oversees and coaches the team of data scientists to run analytical experiments methodically, evaluate alternative models, and develop predictive models to forecast business performance metrics. Communicates effectively with technical and non-technical stakeholders with strong domain expertise and business acumen. Leads the research and development of new technologies and best practices within the industry to recommend approaches and strategies that develop the organization's analytical capabilities-Span of Control: 0, Individual Contributor.
Key Accountabilities
  • Leads data science projects from end-to-end, collaborating with cross-functional stakeholders, identifying business requirements, gathering data, researching analytics solutions, and integrating solutions into business processes
  • Conducts advanced statistical analysis to determine trends and significant data relationships, and proactively recommends areas of improvement
  • Develops complex data sets and predictive models to support key decisions to improve safety, employee engagement, operation efficiency, product quality, and customer satisfaction (e.g., cost-benefit, invest-divest, forecasting, predictive, what-if, impact analysis, etc.)
  • Prepares and delivers insightful presentations and action recommendations. Educates leaders and crews on complex analytical findings in laymen terms and with storytelling/data visualization
  • Identifies and evaluates technologies and provides strategic inputs to advance the organization's analytics capabilities
  • Mentors the team of data scientists by guiding their professional development in conjunction with the team manager
  • Actively researches new technologies in related subjects and supports the organization to develop data analytics strategies and roadmaps

Minimum Education & Experience Requirements
This is a multi-track base requirement job; education and experience requirements can be satisfied through one of the following options:
  • Bachelor's degree and 10 years of experience, inclusive of 3 years of leading experience working as a team or project lead in a data analytical or computer programming function; or
  • Master's degree and 8 years of experience, inclusive of 3 years of leading experience working as a team or project lead in a data analytical or computer programming function; or
  • Ph.D. degree and 6 years of experience, including 3 years of leading experience working as the team or project lead in a data analytical or computer programming function
  • 5 years of experience in qualitative and quantitative analytics (e.g., data mining, regression analysis, hypothesis testing, A/B testing, predictive modeling, model optimization, time series analysis, cluster analysis, natural language processing/text analytics, and segmentation)

Other Qualifications
Preferred:
  • Master's or Ph.D degree with emphasis on coursework of a quantitative nature (e.g., Statistics, Computer Science, Engineering, Mathematics, Physics, Data Science, Econometrics, etc.)
  • Advanced business acumen and utility/energy industry experience
  • Deep interest and aptitude in data, metrics, analysis, trends, statistics, and program evaluation
  • Advanced project management skills
  • Experience with publications or conference presentations in a related subject

Other Requirements:
  • Intermediate-level competency using advanced Excel and statistical tools (e.g., Minitab, Alteryx, advanced Excel with VBA, R, Python, SAS, SPSS, Stata, MATLAB, etc.) to conduct in-depth analysis to support decision making
  • Proven expertise in articulating business questions and pulling data from relational databases (e.g., ORACLE, SQL SERVER)
  • Intermediate-to advanced-level programming skills in SQL, Python, R, and in visualization tools such as Power BI, Tableau
  • Intermediate- to advanced- level skills in data modeling, data structure, metadata, and the application of complex SQL queries with data from multiple sources, including a Big Data platform (e.g., Azure ADLS and Databricks)
  • Experience in designing, building, and supporting a production pipeline for data transformation and validation
  • Advanced skills of applied research design, machine learning, prediction, and optimization (e.g., multivariate statistical analysis, unsupervised and supervised learning, predictive modeling, Monte Carlo simulation)
  • Exceptional track record of successfully delivering large-scale analytical models and systems that result in substantial positive impact on business operations or customer satisfaction
  • Intermediate-level or higher Continuous Improvement knowledge, skills, and certifications
  • Self-starter and learning capability in advancing skillset in business processes, data science, and communications
  • Advanced interpersonal, analytical, and problem-solving skills, including the ability to communicate technical information and complex data analytics to a non-technical audience
  • Experience with leading large projects end-to-end with customer facing and system integration
  • Experience with mentoring and coaching data scientists
  • Experience with agile process development
  • Experience using version control (e.g., Git)

Additional Information
Incumbents may engage in all or some combination of the activities and accountabilities and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.
PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS
At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity, employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by applicable federal and/or state laws.

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