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Txu Energy Customer Service Jobs (NOW HIRING)

SmoothStar Tech

Customer Service TXU

$16.50 - $22.25/hr

Customer Service Representative Smoothstar Tech is hiring qualified candidates for work from home customer service position with TXU Energy. Agents will serve customers by providing product and ...

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TXU Energy Retail Sales Associate

Mcallen, TX · On-site

$50K - $90K/yr

We provide exceptional customer service and quality products in a dynamic retail environment, work with one of the biggest Energy company in North America, promoting their products. We're looking for ...

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Irving, TX · Hybrid

The candidate will gain exposure to Vistra's business segments (TXU Energy, Luminant, Dynegy) and ... Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective ...

Vistra Energy

Lead Strategy Analyst

Irving, TX · Hybrid

The candidate will gain exposure to Vistra's business segments (TXU Energy, Luminant, Dynegy) and ... Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective ...

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How much do txu energy customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for txu energy customer service in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities for a Txu Energy Customer Service representative?

As a Txu Energy Customer Service representative, your daily responsibilities typically include assisting customers with billing inquiries, service requests, account updates, and troubleshooting issues over phone, email, or online chat. You may also handle payment processing, explain energy plans or charges, and escalate complex concerns to specialized departments when necessary. In this role, you will interact with a diverse range of customers and collaborate closely with other team members, including technical support and billing specialists. This environment emphasizes multitasking, clear communication, and a commitment to resolving customer concerns effectively to ensure high satisfaction.

What are the key skills and qualifications needed to thrive in the Txu Energy Customer Service position, and why are they important?

To thrive as a Txu Energy Customer Service representative, you need strong verbal and written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony software, and company-specific billing platforms is typically required. Patience, active listening, and a positive attitude are valuable soft skills that enhance customer interactions and team collaboration. These skills and qualities are essential for providing effective support, resolving customer issues efficiently, and building loyalty in a fast-paced service environment.

What is a Txu Energy Customer Service?

A TXU Energy Customer Service job involves assisting customers with inquiries about their energy accounts, billing, payments, and service plans. Representatives handle phone calls, emails, or chat support to resolve issues, provide information, and offer solutions tailored to customer needs. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential for the role.

More about Txu Energy Customer Service jobs
What cities are hiring for Txu Energy Customer Service jobs? Cities with the most Txu Energy Customer Service job openings:
What are the most commonly searched types of Txu Energy Customer Service jobs? The most popular types of Txu Energy Customer Service jobs are:
What states have the most Txu Energy Customer Service jobs? States with the most job openings for Txu Energy Customer Service jobs include:
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Txu Energy Customer Service jobs near you
Infographic showing various Txu Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,105 per year, or $23.1 per hour.

Customer Service TXU

SmoothStar Tech

Remote

$16.50 - $22.25/hr

Other

Re-posted 21 days ago

Job description

Customer Service Representative

Smoothstar Tech is hiring qualified candidates for work from home customer service position with TXU Energy. Agents will serve customers by providing product and service information; resolving product and service problems.

Job Duties:
  • Review, analyze and respond to customer billing inquiries.
  • Resolve customer issues or questions
  • Processing payment deferrals.
  • Attempt to save customers who may be moving, unhappy with the plan or current rate
  • Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
  • Accurately enroll the customer in the correct plan
Job Qualifications:
  • 1 year of customer: call center, retail or helpdesk.
  • Strive to resolve the customer issues on the first call
  • Demonstrate knowledge of TXU Energy processes and policies.
  • Build trust and rapport with the TXU Customer through clear, respectful interaction
  • Always strive to ensure that overall customer satisfaction remains high, while resolving issues
  • Understand “client call flow” and Texas Utility regulation
  • Ensure no Public Utilities Commission Complaints are filed
  • Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation

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