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Consumers Energy Customer Service Jobs (NOW HIRING)

Consumers Energy

Community Affairs Mgr

Kalamazoo, MI

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... Service Center located in Kalamazoo, MI.  The selected candidate must be within a commutable ...

Consumers Energy

Scheduler

Flint, MI · On-site

$18.25 - $23.50/hr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Flint Service Center located in Flint, Michigan. The selected ...

Consumers Energy

Community Affairs Mgr

Kalamazoo, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... Service Center located in Kalamazoo, MI. The selected candidate must be within a commutable ...

Consumers Energy

Scheduler

Flint, MI · On-site

$18.25 - $23.50/hr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Flint Service Center located in Flint, Michigan. The selected ...

Consumers Energy Company

Scheduler

Flint, MI · On-site

$18.25 - $23.50/hr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

Consumers Energy Company

Scheduler

Flint, MI · On-site

$18.25 - $23.50/hr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Flint Service Center located in Flint, Michigan. The selected ...

Consumers Energy

A/E MECHANIC

Livonia, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... The selected candidate must be within a commutable distance from Livonia Service Center in Livonia ...

Consumers Energy

A/E MECHANIC

Livonia, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... The selected candidate must be within a commutable distance from Livonia Service Center in Livonia ...

Consumers Energy

Sr Data Analyst

Jackson, MI · On-site

$78K - $98K/yr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

Consumers Energy

Sr Data Analyst

Jackson, MI · On-site

$78K - $98K/yr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

Consumers Energy Company

Sr Data Analyst

Jackson, MI · On-site

$78K - $98K/yr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

Consumers Energy Company

A/E MECHANIC

Livonia, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... The selected candidate must be within a commutable distance from Livonia Service Center in Livonia ...

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Consumers Energy Customer Service information

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How much do consumers energy customer service jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for consumers energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Consumers Energy Customer Service position, and why are they important?

To thrive as a Consumers Energy Customer Service representative, you need strong communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and basic utility industry knowledge is highly beneficial. Key soft skills include patience, active listening, and the ability to remain calm under pressure. These qualities ensure effective support to customers, quick resolution of issues, and positive representation of the company.

What qualifications do I need for Consumers Energy?

Consumers Energy customer service representatives typically need a high school diploma or equivalent, strong communication skills, and the ability to use customer service software. Some roles may require prior experience in customer service or utility industries, and training is often provided on the job.

What is a Consumers Energy Customer Service job?

A Consumers Energy Customer Service job involves assisting customers with their energy accounts, billing inquiries, service requests, and outage reports. Representatives provide support by phone, online chat, or in-person to resolve issues efficiently. Strong communication and problem-solving skills are essential for this role. Employees may also help customers understand energy-saving programs and payment options.

What are the typical daily responsibilities of a Consumers Energy Customer Service representative?

As a Consumers Energy Customer Service representative, your day typically involves answering inbound customer inquiries via phone, email, or online chat, assisting with billing questions, processing service requests, and troubleshooting service interruptions. You'll also document interactions in company systems and coordinate with technical or field teams when more complex issues arise. Maintaining a friendly and helpful demeanor, even during high call volumes or stressful situations, is important. The role offers valuable experience in utility customer care and can provide pathways for advancement within customer support or other departments at the company.

What do consumer services workers do?

Consumers Energy customer service workers assist customers with billing, account inquiries, service issues, and outage reports. They communicate via phone, email, or in person, often using specialized software to document interactions and resolve problems efficiently.

What is the work culture like at Consumers Energy?

Consumers Energy customer service roles typically foster a collaborative and safety-conscious work environment. Employees are expected to communicate effectively, work as part of a team, and adhere to industry standards and safety protocols. The company emphasizes professionalism, reliability, and customer-focused service in its culture.

What is the highest paying customer service job?

In customer service, managerial roles such as Customer Service Manager or Director typically have the highest salaries, often exceeding $60,000 annually. Advanced positions may require leadership skills, industry experience, and sometimes specialized certifications, with salaries increasing based on company size and location.
More about Consumers Energy Customer Service jobs
What cities are hiring for Consumers Energy Customer Service jobs? Cities with the most Consumers Energy Customer Service job openings:
What states have the most Consumers Energy Customer Service jobs? States with the most job openings for Consumers Energy Customer Service jobs include:
What job categories do people searching Consumers Energy Customer Service jobs look for? The top searched job categories for Consumers Energy Customer Service jobs are:
Consumers Energy Customer Service jobs near you
Infographic showing various Consumers Energy Customer Service job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Community Affairs Mgr

Community Affairs Mgr

Consumers Energy

Kalamazoo, MI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Consumers Energy rating

8.3

Company rating: 8.3 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

24th of 53 rated energy and utility

Job description

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.  

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to the Kalamazoo Service Center located in Kalamazoo, MI.  The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary of Job Responsibilities
The Community Affairs Manager serves as the face of Consumers Energy (CE) in the communities where we serve and work. The incumbent is responsible for managing and handling both external and internal communications regarding community events, sponsorship opportunities, and public events hosted by CE. This role involves participation in various activities, communications, Public Relations (PR), social media, events, and content creation, and acts as the face and voice of the CE brand. Responsible for the overall development, management, production, and success of all sponsored CE events.
Essential Duties and Responsibilities
  • Support the development process of all event plans, ensuring alignment with brand, corporate communications, and marketing goals.
  • Partner with teams on new tool development, creation, and implementation.
  • Coordinate with Marketing, PR, and Communications teams and liaise with Development and Sales departments on promotions, branding, and community opportunities.
  • Implement best practices to maximize brand presence and consumer engagement in accordance with event strategy.
  • Coordinate on-site activations, distribution, and visibility with event partners.
  • Set, plan, and implement social media and communication campaigns and strategies.
  • Provide engaging text, image, and video content for all social media and professional accounts.
  • Organize and manage events to boost brand awareness in the community and respond to customers in a timely manner.
  • Monitor, track, and report on feedback and online reviews to build relationships with customers, industry professionals, and journalists, and stay up to date with digital technology trends.
  • Operate cross-functionally and with outside vendors to drive Consumers Energy's presence within Michigan.
  • Manage event recaps and reporting, coordinate kick-off meetings, and lead 360-degree activation planning and alignment.
  • Other duties as assigned or as may be necessary.
Knowledge/Skills/Abilities
  • Ability to identify and track relevant community KPIs.
  • Ability to interpret website traffic and knowledge of online marketing.
  • Negotiation and project management skills.
  • Attention to detail; critical thinker and problem solver.
  • Knowledge of how to plan and lead community initiatives.
  • Verbal and written communication skills.Interpersonal and presentation skills.
  • Ability to gain buy-in from event owners and vendors.
Education/Experience

  • Bachelor's Degree in Communications, Community Relations, Public Relations, Business Marketing, or a related field with two (2) or more years of experience in Communications, Community Relations, Public Relations, Business Marketing, or an equivalent subject area.

    • [OR] Associate Degree in Communications, Community Relations, Public Relations, Business Marketing, or a related field with four (4) or more years of experience in Communications, Community Relations, Public Relations, Business Marketing, or an equivalent subject area.
    • [OR] High School Diploma or GED with six (6) or more years of experience in Communications, Community Relations, Public Relations, Business Marketing, or an equivalent subject area.

Why should you join our team? 

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer: 

  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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