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Consumers Energy Customer Service Jobs (NOW HIRING)

Consumers Energy

Renewables Engineer

Jackson, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... Service Commission (MPSC). Essential Duties and Responsibilities * Monitor the performance of ...

Consumers Energy

Supv Elec Operations

Clare, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Clare Service Center located in Clare, MI. The selected candidate ...

Consumers Energy

Renewables Engineer

Jackson, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... Service Commission (MPSC). Essential Duties and Responsibilities * Monitor the performance of ...

Consumers Energy

Elec Services Supv

Grand Rapids, MI

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Grand Rapids Service Center located in Grand Rapids, MI. The ...

New

Consumers Energy

Supv Elec Operations

Clare, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Clare Service Center located in Clare, MI. The selected candidate ...

Consumers Energy

Assoc Electrical Engineer

Jackson, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... Service Commission (MPSC) Staff. Essential Duties and Responsibilities * Assist in the design ...

Consumers Energy

Sr Mgr Digital Prod Mgmt

Jackson, MI

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... The selected candidate may be assigned to any Consumers Energy Service Center located throughout ...

New

Consumers Energy

Software Engineer (SAP)

Jackson, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... Proficiency in Microsoft Azure services (e.g., Azure AD, Data Factory, Logic Apps, Functions)

Consumers Energy

Software Engineer (SAP)

Jackson, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... Proficiency in Microsoft Azure services (e.g., Azure AD, Data Factory, Logic Apps, Functions)

Consumers Energy

Prin Software Engineer

Jackson, MI

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

Consumers Energy

Mgr Elec Operations

Battle Creek, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Battle Creek Service Center. This leader will support both Battle ...

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How much do consumers energy customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for consumers energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Consumers Energy Customer Service position, and why are they important?

To thrive as a Consumers Energy Customer Service representative, you need strong communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and basic utility industry knowledge is highly beneficial. Key soft skills include patience, active listening, and the ability to remain calm under pressure. These qualities ensure effective support to customers, quick resolution of issues, and positive representation of the company.

What is a Consumers Energy Customer Service?

A Consumers Energy Customer Service job involves assisting customers with their energy accounts, billing inquiries, service requests, and outage reports. Representatives provide support by phone, online chat, or in-person to resolve issues efficiently. Strong communication and problem-solving skills are essential for this role. Employees may also help customers understand energy-saving programs and payment options.

What are the typical daily responsibilities of a Consumers Energy Customer Service representative?

As a Consumers Energy Customer Service representative, your day typically involves answering inbound customer inquiries via phone, email, or online chat, assisting with billing questions, processing service requests, and troubleshooting service interruptions. You'll also document interactions in company systems and coordinate with technical or field teams when more complex issues arise. Maintaining a friendly and helpful demeanor, even during high call volumes or stressful situations, is important. The role offers valuable experience in utility customer care and can provide pathways for advancement within customer support or other departments at the company.

More about Consumers Energy Customer Service jobs
What cities are hiring for Consumers Energy Customer Service jobs? Cities with the most Consumers Energy Customer Service job openings:
What states have the most Consumers Energy Customer Service jobs? States with the most job openings for Consumers Energy Customer Service jobs include:
What job categories do people searching Consumers Energy Customer Service jobs look for? The top searched job categories for Consumers Energy Customer Service jobs are:
Consumers Energy Customer Service jobs near you
Infographic showing various Consumers Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Assoc Merchant Operations Controller

Consumers Energy

Jackson, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Consumers Energy rating

8.3

Company rating: 8.3 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

23rd of 53 rated energy and utility

Job description

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.  

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This position is onsite at Parnall located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). 

General Summary of Job Responsibilities

The Associate Merchant Operations Controller directs Consumers Energy resources to fulfill the company's operational and regulatory obligations while maximizing the value and performance of generation assets. Working a 24/7 rotating shift schedule, this position is responsible for real-time adjustments to generation resource plans and ensuring compliance with all applicable NERC and regulatory requirements.

The Associate Merchant Operations Controller also supports the evaluation of operational decisions related to scheduled outages and generation unit performance, both of which have significant financial impacts on energy and capacity markets. This position serves as the Balancing Authority for Consumers Energy Electric Supply and is authorized to take all necessary actions to ensure the reliable and economic operation of the Bulk Electric System, including implementing firm load shedding when required. NERC certification is required for this role.

Essential Duties and Responsibilities
  • Monitor, react to, and adjust energy sourcing plans based on changing system conditions and market dynamics.
  • Ensure compliance with all applicable NERC standards and regulatory requirements.
  • Make complex operational and financial decisions during assigned shifts with moderate guidance.
  • Manage real-time requests, alarms, and operational issues related to intermittent generation resources.
  • Support the Company's response to emergency situations and associated NERC standards, including EOP-004, EOP-008, and EOP-011.
  • Perform other duties as assigned.
Knowledge/Skills/Abilities
  • In-depth knowledge of real-time operational systems, including SCADA, OSI, PCI, OATI, and CROW.
  • Strong understanding of utility and MISO market practices, processes, and procedures.
  • Ability to effectively communicate and collaborate with internal and external stakeholders, providing and receiving moderately complex to complex information.
  • Strong analytical, critical thinking, and problem-solving skills, with the ability to evaluate and resolve complex operational challenges.
Education/Experience
  • Bachelor's degree in a technical or business-related field
    • [OR] Associate's degree in a technical or business-related field and two (2) or more years of experience working at or interacting with generating facilities, including:
      • Ability to analyze and evaluate economic situations
      • Experience interfacing with the MISO market
      • Experience working in a control room or dispatch center environment
      • Proficiency with Microsoft Office applications and database management
    • [OR] High school diploma or GED and four (4) or more years of experience working at or interacting with generating facilities, including:
      • Ability to analyze and evaluate economic situations
      • Experience interfacing with the MISO market
      • Experience working in a control room or dispatch center environment
      • Proficiency with Microsoft Office applications and database management
Certifications
  • NERC Certification is required and must be obtained within one (1) year of hire.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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