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Consumers Energy Customer Service Jobs (NOW HIRING)

Consumers Energy

Sr Energy Market Engineer

Jackson, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... Knowledge of MISO energy, capacity, and ancillary services markets and settlements. * Knowledge of ...

Posted today

Consumers Energy

Prin Electrical Engineer

Jackson, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This is an onsite position and may be assigned to any Consumers Energy Service Center located ...

Consumers Energy

Supv Elec Operations

Hamilton, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Hamiton Service Center located in Hamilton, MI. The selected ...

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Consumers Energy

Supv Elec Operations

Battle Creek, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Battle Creek Service Center located in Battle Creek, MI. The ...

Posted today

Consumers Energy

Sr Platform Engineer

Jackson, MI · On-site

$95K - $130K/yr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... services to staff and customers on hardware and software platforms. Troubleshoots highly complex ...

Posted today

Consumers Energy

Sr SCADA Engineer

Jackson, MI · On-site

$95K - $130K/yr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

Posted today

Consumers Energy

Supv Elec Operations

Midland, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... maintenance, service and emergency work to Company Electric Transmission and Distribution ...

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Consumers Energy

Sr Mgr Digital Prod Mgmt

Jackson, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... The selected candidate may be assigned to any Consumers Energy Service Center located throughout ...

Consumers Energy

Sr Electrical Engineer

Sparta, MI · On-site

$100K - $130K/yr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

Posted today

Consumers Energy

A/E MECHANIC

Jackson, MI · On-site

At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to ...

Posted today

Consumers Energy

Resource Planner

Jackson, MI · Hybrid

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... real-time service level management, forecasting staffing needs, and scheduling, providing ...

Posted today

Consumers Energy

Supv Elec Services

Jackson, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

Consumers Energy

Operations Engineer

Jackson, MI · On-site

$63K - $85K/yr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

Posted today

Consumers Energy

Exec Dir Total Rewards

Jackson, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... customer service and relationship building. * Experience working cross functionally with key ...

Consumers Energy

Exec Dir Total Rewards

Jackson, MI

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... customer service and relationship building. * Experience working cross functionally with key ...

Consumers Energy

Senior Industrial Engineer

Jackson, MI · On-site

$39 - $53.25/hr

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

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How much do consumers energy customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for consumers energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Consumers Energy Customer Service?

A Consumers Energy Customer Service job involves assisting customers with their energy accounts, billing inquiries, service requests, and outage reports. Representatives provide support by phone, online chat, or in-person to resolve issues efficiently. Strong communication and problem-solving skills are essential for this role. Employees may also help customers understand energy-saving programs and payment options.

What are the typical daily responsibilities of a Consumers Energy Customer Service representative?

As a Consumers Energy Customer Service representative, your day typically involves answering inbound customer inquiries via phone, email, or online chat, assisting with billing questions, processing service requests, and troubleshooting service interruptions. You'll also document interactions in company systems and coordinate with technical or field teams when more complex issues arise. Maintaining a friendly and helpful demeanor, even during high call volumes or stressful situations, is important. The role offers valuable experience in utility customer care and can provide pathways for advancement within customer support or other departments at the company.

What are the key skills and qualifications needed to thrive in the Consumers Energy Customer Service position, and why are they important?

To thrive as a Consumers Energy Customer Service representative, you need strong communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and basic utility industry knowledge is highly beneficial. Key soft skills include patience, active listening, and the ability to remain calm under pressure. These qualities ensure effective support to customers, quick resolution of issues, and positive representation of the company.

What are Consumers Energy Customer Service careers?

Consumers Energy Customer Service careers involve assisting customers with billing, service inquiries, and outage reports. These roles typically require strong communication skills, knowledge of utility services, and may involve working in call centers or customer service offices. Employees often need to understand utility policies and may use customer management software to handle inquiries efficiently.

What is the work culture like at Consumers Energy Customer Service?

Consumers Energy Customer Service employees typically work in a collaborative environment focused on customer satisfaction and safety. The work culture emphasizes teamwork, communication skills, and adherence to safety protocols, with opportunities for training and development in customer service and utility operations.

What qualifications do I need for Consumers Energy Customer Service?

Consumers Energy Customer Service representatives typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Prior experience in customer service or related roles is often preferred, and familiarity with billing systems or utility services can be beneficial.
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Consumers Energy Customer Service jobs near you
Infographic showing various Consumers Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sr Energy Market Engineer

Consumers Energy

Jackson, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 hours ago

Posted today

Consumers Energy rating

8.3

Company rating: 8.3 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

23rd of 53 rated energy and utility

Job description

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.  

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to the Parnall Office located in Jackson, Michigan.  The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

 

GENERAL SUMMARY OF JOB RESPONSIBILITIES

The Sr. Energy Market Engineer is responsible for short- and long-term production cost modeling, evaluating and optimizing MISO energy market offer strategies, and energy model performance. In addition, this position evaluates and reports on generation unit performance, energy market performance, and electric supply performance metrics. The Sr. Energy Market Engineer gathers, stores, manages, and processes data from various sources and evaluates datasets to uncover trends, patterns, and insights. The primary objective of this analysis work is to inform business strategy, develop and implement statistical models and machine learning algorithms, forecast trends, and predict outcomes. This role requires the ability to use and improve sophisticated regression and neural network models, advanced Excel spreadsheet models, and generation unit commitment models.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Create, maintain, and operate electric supply models in the areas of production costs, economic analysis, and electric supply forecasting.
  • Expertise in building, optimizing, and validating complex analytical frameworks, such as regression and neural network models, advanced Excel modeling, and generation unit commitment modeling.
  • Monitor, advise on, and implement MISO energy policies to maximize value for customers while assuring compliance.
  • Maximize utilization of critical electric supply data software platforms such as PCI, including an in-depth understanding of data parameters, integrating tools into the business by applying MISO market knowledge, and utilizing data to gain business insights and develop market strategies.
  • Other non-essential duties as assigned or as may be necessary.

KNOWLEDGE/SKILLS/ABILITIES

  • Knowledge of MISO energy, capacity, and ancillary services markets and settlements.
  • Knowledge of ProMod, GenTrader, MetrixIDR, and the PCI software suite.
  • Data Modeling.
  • Problem Solving.
  • Programming.
  • Knowledge of generation technology and operations.
  • Machine Learning and Artificial Intelligence.
  • Database Management.

EDUCATION & EXPERIENCE

  • Bachelor's degree in Computer Science, Engineering, Data Science, or a related field with four (4) or more years of experience in data analysis, data modeling, and energy markets.
  • (OR) Associate degree with six (6) or more years of experience in data analysis, data modeling, and energy markets.
  • (OR) High School Diploma/GED with eight (8) or more years of experience in data analysis, data modeling, and energy markets.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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