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Consumers Energy Customer Service Jobs (NOW HIRING)

Consumers Energy

Prin Software Engineer

Jackson, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

Consumers Energy

Sr Mgr Elec Operations

Flint, MI · On-site

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Flint Service Center located in Flint, MI but also supporting ...

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How much do consumers energy customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for consumers energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Consumers Energy Customer Service position, and why are they important?

To thrive as a Consumers Energy Customer Service representative, you need strong communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and basic utility industry knowledge is highly beneficial. Key soft skills include patience, active listening, and the ability to remain calm under pressure. These qualities ensure effective support to customers, quick resolution of issues, and positive representation of the company.

What is a Consumers Energy Customer Service?

A Consumers Energy Customer Service job involves assisting customers with their energy accounts, billing inquiries, service requests, and outage reports. Representatives provide support by phone, online chat, or in-person to resolve issues efficiently. Strong communication and problem-solving skills are essential for this role. Employees may also help customers understand energy-saving programs and payment options.

What are the typical daily responsibilities of a Consumers Energy Customer Service representative?

As a Consumers Energy Customer Service representative, your day typically involves answering inbound customer inquiries via phone, email, or online chat, assisting with billing questions, processing service requests, and troubleshooting service interruptions. You'll also document interactions in company systems and coordinate with technical or field teams when more complex issues arise. Maintaining a friendly and helpful demeanor, even during high call volumes or stressful situations, is important. The role offers valuable experience in utility customer care and can provide pathways for advancement within customer support or other departments at the company.

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Consumers Energy Customer Service jobs near you
Infographic showing various Consumers Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Assoc Electrical Engineer

Consumers Energy

Jackson, MI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Consumers Energy rating

8.3

Company rating: 8.3 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

23rd of 53 rated energy and utility

Job description

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.  

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to Parnall located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary of Job Responsibilities

The Associate Electrical Engineer is responsible for supporting the engineering and design of the sustainable operation of Consumers Energy distribution system. The incumbent works with teams across the organization and external stakeholders, and works segments of technical projects as required and directed.
The Interconnection Agreements and Programs team is responsible for successfully integrating third party interconnections with our distribution system and managing our third-party generation programs. This role is responsible for day-to-day support of the Company’s Distributed Generation Program, Simple Renewable Program, and application processes for generators 550 kW and below, regularly interfacing with internal stakeholders, external customers, and Michigan Public Service Commission (MPSC) Staff.

Essential Duties and Responsibilities
  • Assist in the design, control, and implement electrical systems and products.
  • Designing, maintaining, implementing, or improving electrical instruments, facilities, components, equipment products, or systems for industrial, commercial, or domestic purposes.
  • Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.
  • Writing reports and compiling data regarding existing and potential electrical engineering projects and studies for senior engineer review.
  • Supports efforts to ensure the installation and operations conform to standards and customer requirements by preparing electrical systems specifications, technical drawings, or topographical maps.
  • Ensuring compliance with specifications, codes, or customer requirements by taking direction from senior engineers on coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.
  • Preparing specifications for purchases of electrical equipment and materials and estimating material, labor, or construction costs for budget preparation.
  • Collaborate with senior level engineers on the gathering of data and feedback from customers, coworkers, and others to discuss existing or potential engineering products or projects.
  • Adheres to construction, manufacturing, or installation standards or specifications by performing a wide range of detailed calculations.
  • Other duties as assigned or may be necessary
Additional Responsibilities
  • Utilize and enhance the Company’s application workflow management tool, PowerClerk, to support renewable program activities for generator interconnection applications
  • Support development of testimony, discovery requests, data analysis and reporting, and other regulatory requests
  • Maintain compliance with MPSC rules governing interconnection (deadlines, procedural requirements, etc.)
  • Participate in internal cross functional teams to meet regulatory requirements
  • Support periodic and ad hoc reporting to regulatory agencies (e.g., MPSC, EIA)
Knowledge/Skills/Abilities
  • Knowledge of applicable codes related to electronic engineering
  • Proficient in design and calculation software
  • Written and verbal communication skills
  • Organizational skills and attention to detail
  • Analytical and problem-solving skills
  • Knowledge of the theory and practice of electric utility distribution planning, construction, operation, and maintenance.
  • Working knowledge of electric utility operation (i.e. generation, transmission and distribution of three phase alternating current power).
  • Knowledge of distribution planning principles is an asset.
Additional Knowledge/Skills/Abilities
  • Workflow design (PowerClerk, PowerApps)
  • Proficient in data analysis tools (Excel, Power BI)
  • Familiarity with SAP
  • Comfortable communicating with customers
  • Knowledge of LEAN principles and/or the CE Way 4 basic plays
Education/Experience
  • Bachelor's Degree in Engineering from an ABET accredited university with 0 - 2 years of knowledge of electrical engineering principles.
    • [OR] Bachelor's Degree in Engineering degree from a non-ABET accredited university plus Professional Engineering license with 0 - 2 years of knowledge of electrical engineering principles.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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