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Consumers Energy Customer Service Jobs (NOW HIRING)

Consumers Energy Company

Sr Mgr Elec Operations

Flint, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Flint Service Center located in Flint, MI but also supporting ...

Consumers Energy

Sr Executive Assistant to the VP

Jackson, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... Coordinate corporate travel including air flights, ground transportation service and hotel ...

Consumers Energy

Sr Executive Assistant to the VP

Jackson, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... Coordinate corporate travel including air flights, ground transportation service and hotel ...

Consumers Energy

Prin EPC Project Mgr (Gas Major Projects)

Jackson, MI · On-site

$101K - $137K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... service. What we offer: * Competitive compensation packages * Medical, Dental and Vision * 401k ...

CMS Energy, Corp.

Sr Mgr Elec Operations

Flint, MI · On-site

$120 - $180/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Consumers Energy knows job number one is to keep the lights on for customers. We are committed to ... This position is onsite at the Flint Service Center located in Flint, MI but also supporting ...

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How much do consumers energy customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for consumers energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Consumers Energy Customer Service position, and why are they important?

To thrive as a Consumers Energy Customer Service representative, you need strong communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and basic utility industry knowledge is highly beneficial. Key soft skills include patience, active listening, and the ability to remain calm under pressure. These qualities ensure effective support to customers, quick resolution of issues, and positive representation of the company.

What is a Consumers Energy Customer Service?

A Consumers Energy Customer Service job involves assisting customers with their energy accounts, billing inquiries, service requests, and outage reports. Representatives provide support by phone, online chat, or in-person to resolve issues efficiently. Strong communication and problem-solving skills are essential for this role. Employees may also help customers understand energy-saving programs and payment options.

What are the typical daily responsibilities of a Consumers Energy Customer Service representative?

As a Consumers Energy Customer Service representative, your day typically involves answering inbound customer inquiries via phone, email, or online chat, assisting with billing questions, processing service requests, and troubleshooting service interruptions. You'll also document interactions in company systems and coordinate with technical or field teams when more complex issues arise. Maintaining a friendly and helpful demeanor, even during high call volumes or stressful situations, is important. The role offers valuable experience in utility customer care and can provide pathways for advancement within customer support or other departments at the company.

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Consumers Energy Customer Service jobs near you
Infographic showing various Consumers Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sr Mgr Elec Operations

Consumers Energy Company

Flint, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Consumers Energy rating

8.3

Company rating: 8.3 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

23rd of 53 rated energy and utility

Job description

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. 

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This position is onsite at the Flint Service Center located in Flint, MI but also supporting Lansing and Owosso Service Centers.  The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). 

General Summary of Job Responsibilities

The Senior Manager of Electric Operations within Low Voltage Distribution and Customer Field Services holds statewide or large geographic responsibility for leading a technical workforce composed of unionized labor. This role sets operational expectations across the state and owns key companywide performance metrics. The position also represents the company at industry events and on national teams, while fostering strong relationships internally (e.g., Legal, Design, Finance, Regulatory, Fleet, Supply Chain, Training) and externally (e.g., government ICS structures during storm events, leaders of other utilities, EEI, MEA, AGA). The Senior Manager plays a critical role in strategic planning and execution to ensure regulatory compliance and deliver commitments to regulators and communities.

Essential Duties and Responsibilities
  • Represent the company on national industry teams including EEI (Edison Electric Institute), EPRI (Electric Power Research Institute), and MEA Energy Association.
  • Lead transformational initiatives using Utilities Lean Methodology, project and change management tools, and data analysis.
  • Coach and develop leaders to operate strategically and influence companywide outcomes.
  • Lead departmental operations across multiple headquarters, regions, or the entire state to enhance reliability and resiliency.
  • Establish operational plans and align cross-functional efforts with Fleet, Supply Chain, Engineering, Statewide Planning, and third-party utilities for joint construction initiatives.
  • Oversee electric construction and maintenance activities, including outage restoration and rest periods. Manage statewide storm restoration efforts and coach leaders in emergency response using the Incident Command System (ICS).
  • Own and drive performance for key metrics such as EICP, SAIDI, and Safety, reporting results to executive leadership.
  • Contribute to rate cases through testimony, risk ownership, regulatory rule compliance, media engagement, and tariff adherence.
  • Resolve escalated issues, allocate resources, and communicate with senior leadership-often outside normal business hours.
  • Collaborate with Finance and Plant Accounting to address budget shortfalls, drive cost savings, and ensure regulatory and legal compliance.
  • Perform other duties as assigned
Knowledge/Skills/Abilities
  • Deep understanding of regulatory frameworks and utility operations.
  • Strong decision-making and problem-solving skills at a functional and strategic level.
  • Ability to lead statewide initiatives that drive rate competitiveness and operational efficiency.
  • Commitment to maintaining a state-recognized Apprentice Program.
  • Skilled communicator capable of managing company perception, risk, and community relations.
  • Ability to inspire leadership and drive results across multiple functions.
  • Expertise in identifying process gaps, eliminating waste, and mitigating reputational risks.
  • Experience negotiating with union leadership to resolve barriers and support employee and customer needs.
  • Ability to recommend solutions to executive leadership and manage conflict across multiple zones.
  • Capacity to manage additional projects that impact statewide or companywide metrics.
Education/Experience
  • Bachelor's degree in business, engineering, or a similar field with seven (7) or more years of experience leading an exempt and union workforce in a competitive market with construction management, project management, finance and goal development with comprehensive knowledge of utilities operations.
    • [OR] Associate's degree in business, engineering, or a similar field with nine (9) or more years of experience leading an exempt and union workforce in a competitive market with construction management, project management, finance and goal development with comprehensive knowledge of utilities operations.
    • [OR] High school diploma or GED with eleven (11) or more years of experience leading an exempt and union workforce in a competitive market with construction management, project management, finance and goal development with comprehensive knowledge of utilities operations.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer: 

  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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