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Dte Energy Customer Service Jobs (NOW HIRING)

DTE Energy

Transmission Planning Engineer

Detroit, MI

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Lead Gas Recovery Technician - South

Needville, TX · On-site

$35.63 - $42.84/hr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Principal Engineer - UAS Engineer

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Engineer - Staff

Detroit, MI

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Transmission Planning Engineer

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Control Room Supervisor

Newport, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Supervisor - Gas Operations

Detroit, MI

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Central Utility Plant Manager

Kokomo, IN · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Nuclear Operations Instructor

Newport, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

O&M Technician Lv4

Marshall, MI · On-site

$41.13/hr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

DTE Energy

Construction Specialist

Breckenridge, MI

$61K - $72K/yr

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

New

DTE Energy

Principal Engineer - UAS Engineer

Detroit, MI · On-site

... energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and ...

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How much do dte energy customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for dte energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by DTE Energy Customer Service Representatives, and how are they supported in overcoming them?

DTE Energy Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex billing questions, and assisting customers experiencing service outages or emergencies. To help manage these situations, representatives receive thorough training on company policies, customer communication, and problem-solving techniques. Additionally, they work closely with team leads and have access to escalation procedures, ensuring they can provide accurate information and timely solutions. The company also fosters a supportive environment that encourages collaboration and ongoing professional development.

What are the key skills and qualifications needed to thrive as a DTE Energy Customer Service Representative, and why are they important?

To thrive as a DTE Energy Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is typically required. Patience, active listening, and a customer-oriented attitude are essential soft skills for resolving customer inquiries effectively. These competencies are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining the company’s reputation.

What is the difference between Dte Energy Customer Service vs Dte Energy Meter Reader?

AspectDte Energy Customer ServiceDte Energy Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic technical knowledge
Work EnvironmentOffice and call center settingsFieldwork, outdoor environment
Employer & Industry UsageUtility customer supportUtility meter reading and data collection

While Dte Energy Customer Service representatives handle customer inquiries and billing issues primarily in office settings, Dte Energy Meter Readers work outdoors to collect usage data. Both roles are essential in the utility industry, requiring high school education and some technical knowledge, but differ in work environment and daily tasks.

What does a DTE Energy Customer Service representative do?

A DTE Energy Customer Service representative assists customers with inquiries related to their energy accounts, such as billing questions, payment options, service outages, and starting or stopping service. They handle requests and complaints via phone, email, or online chat, working to resolve issues efficiently and professionally. Their goal is to ensure customer satisfaction by providing accurate information and support for all DTE Energy services.
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Dte Energy Customer Service jobs near you
Senior Engineer - Relay Protection Performance

Senior Engineer - Relay Protection Performance

DTE Energy

Detroit, MI • On-site

$103K - $141K/yr

Full-time

Posted 4 days ago

DTE Energy rating

8.6

Company rating: 8.6 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

9th of 50 rated energy and utility

Job description

DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century. And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you'll be part of a team that welcomes, recognizes, and celebrates differences and values everyone's health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
Testing Required: Not Applicable
Employment Sponsorship: This position is not eligible for visa sponsorship currently.
Hybrid Role: This role is hybrid, with an established schedule of in-person work required at an assigned work location. Any remote work is expected to be performed from an employee's primary residence, unless allowed (or prohibited) through the Company's remote work guidelines.
Emergency Response: Yes - Must be available to perform a primary assignment in support of DTE's emergency response to storms or other events that impact service to our customers.
Job Summary
    Senior level engineer responsible for planning and conducting engineering activities. Requires the use of advanced techniques and the application of theories, precepts, practice and disciplines, including practical field experience. Incumbents have the responsibility and authority to make decisions on engineering problems and methods applicable to the resolution of important issues. Participates on and leads teams of field employees, technicians, engineers and other personnel.

Key Accountabilities
  • Develops, coordinates, and directs important projects or field engineering assignments with complex features.
  • Performs assigned (or initiates) engineering studies, proposing solutions to engineering-related problems; develops models and analyzes data to support improvement programs, techniques & solutions.
  • Interfaces with outside departments, vendors, suppliers, and reliability entities.
  • Develops or assists in presentations of engineering-related projects to all levels of management & external parties (contractors, customers, etc.).
  • Plans and manages group workflow to meet budgets and schedules.
  • May mentor and provide guidance/direction for less experienced staff.

Minimum Education & Experience Requirements
  • Bachelor's Degree in Engineering or Engineering Technology and a minimum of 4 years of job relevant experience

Other Qualifications
Preferred Qualifications
  • Master's Degree in Engineering or job-relevant discipline
  • Experience with electro-mechanical, solid-state, and microprocessor-based relays
  • Recent experience with testing, troubleshooting, and analyzing relaying targets and oscillography for electrical system events
  • Knowledge of electrical system equipment functions and operation
  • Experience in reading electrical schematics and wiring diagrams, including but not limited to reviewing of and validating designs, and updated field mark prints.
  • Experience in supporting field technicians who perform relay-related field commissioning and maintenance activities, along with reviewing of test records and approving equipment for service.
  • Experience with NERC PRC-002-2, PRC-004-6 and PRC-005-6
  • Lead cross-functional teams on equipment operation investigations
  • Assist in the approval of new equipment and the creation of field testing procedures
  • Proficiency in Microsoft Office Programs, primarily Excel and Word.
  • Proficiency in Maximo, and SAP.

Other Requirements
  • Proficiency in Microsoft Office programs, primarily Excel and Word
  • Strong analytical and problem solving skills
  • Strong time management, prioritization, and organization skills
  • Proficient communication and interpersonal skills

Additional Information
Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.
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PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS
At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity, employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by applicable federal and/or state laws.

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