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Member Care Agent Jobs (NOW HIRING)

Alabama Credit Union

Member Care Agent

Tuscaloosa, AL · On-site

$13.50 - $17.75/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Member Care Agent

Tuscaloosa, AL

$13.50 - $17.75/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Member Care Agent

Madison, AL

$12.75 - $17/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

New

Alabama Credit Union

Member Care Agent

Madison, AL · On-site

$12.75 - $17/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

New

ENERGY OGRE LLC

Call Center - Member Care Agent

Houston, TX

$14.25 - $18.75/hr

As a Member Care Agent, you'll be the first point of contact for new members, helping them transition smoothly while addressing their questions and concerns with expertise and care. This position is ...

Moses Auto Group

Customer Care Agent

Huntington, WV

$20 - $25/hr

... Care Agent for Moses Honda VW in Huntington, you will be the first point of contact for Customers ... Connect new Customers with appropriate Service team member * Follow up with Customers and track ...

Moses Auto Group

Customer Care Agent

Huntington, WV · On-site

$20 - $25/hr

... Care Agent for Moses Honda VW in Huntington, you will be the first point of contact for Customers ... Connect new Customers with appropriate Service team member * Follow up with Customers and track ...

Moses Auto Group

Customer Care Agent

Huntington, WV · On-site

$20 - $25/hr

... Care Agent for Moses Honda VW in Huntington, you will be the first point of contact for Customers ... Connect new Customers with appropriate Service team member * Follow up with Customers and track ...

Moses Auto Group

Customer Care Agent

Huntington, WV

$20 - $25/hr

... Care Agent for Moses Honda VW in Huntington, you will be the first point of contact for Customers ... Connect new Customers with appropriate Service team member * Follow up with Customers and track ...

Moses Auto Group

Customer Care Agent

Huntington, WV

$20 - $25/hr

... Care Agent for Moses Honda VW in Huntington, you will be the first point of contact for Customers ... Connect new Customers with appropriate Service team member * Follow up with Customers and track ...

Brett/Robinson

Guest Care Agent

Orange Beach, AL

$13 - $16.25/hr

Guest Care Agent Job Category: Front Desk Location: Phoenix West 2, Orange Beach, AL 36561, USA ... Works well as a member of a group Flexibility: Inspired to perform well when granted the ability to ...

iFIT

Technical Trainer, Member Care

Logan, UT · On-site

$65K - $75K/yr

Deliver product and troubleshooting training to Member Care support agents, equipping them to ... agent populations globally and ensuring consistency of scripting and standards across all support ...

CWI

Title Customer Support Agent

Arizona City, AZ

$15.30 - $18.84/hr

Customer Care Agent Camping World is seeking a highly organized and detail-oriented Customer Care ... service-member status, genetic information, or any other basis protected by applicable federal ...

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All JobsMember Care Agent Jobs

Member Care Agent information

See salary details

$10

$17

$25

How much do member care agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for member care agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are Member Care Agents?

Member Care Agents are customer service professionals who assist members of an organization or company with their inquiries, concerns, and service needs. They typically handle communication through phone, email, or chat, resolving issues, providing information, and ensuring a positive experience for members. Their role is crucial in maintaining customer satisfaction and loyalty, as they serve as the primary point of contact between the organization and its members. Member Care Agents may also process account updates, troubleshoot problems, and escalate complex cases to specialized teams.

What is the difference between Member Care Agent vs Customer Service Representative?

AspectMember Care AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, healthcare, insurance, or membership organizationsRetail, telecom, banking, and various service industries
Employer & Industry UsageHealth plans, insurance companies, membership organizationsBroad range of industries including retail, finance, and telecom
Search & Comparison IntentFocus on member support, healthcare or insurance contextGeneral customer support across industries

Member Care Agents primarily focus on supporting members within healthcare, insurance, or membership organizations, often handling sensitive information and specialized inquiries. Customer Service Representatives work across various industries, providing general support to customers. While both roles require similar credentials and involve customer interaction, Member Care Agents typically operate in more specialized environments related to health or membership services.

How does a Member Care Agent typically handle high-volume periods, and what support is provided during these times?

During peak periods, such as enrollment seasons or promotional campaigns, Member Care Agents often experience a significant increase in inquiries. To manage this, teams generally implement shift adjustments, provide additional training, and offer real-time support from supervisors or experienced agents. Collaboration with other departments, such as technical support or billing, is also common to resolve complex issues quickly. Employers usually ensure that agents have access to knowledge bases and escalation channels to maintain service quality and reduce stress during these busy times.

What are the key skills and qualifications needed to thrive as a Member Care Agent, and why are they important?

To thrive as a Member Care Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and ticketing tools is typically required. Excellent communication, patience, and active listening are essential soft skills that help build rapport with members. These skills ensure members receive timely, accurate support, fostering satisfaction and loyalty.
More about Member Care Agent jobs
What job categories do people searching Member Care Agent jobs look for? The top searched job categories for Member Care Agent jobs are:
Member Care Agent jobs near you
Infographic showing various Member Care Agent job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 50% Full Time, 44% Part Time, and 3% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Member Care Agent

Member Care Agent

Alabama Credit Union

Tuscaloosa, AL • On-site

$13.50 - $17.75/hr

Full-time

Posted 27 days ago

Alabama Credit Union rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description:

Career opportunities await you at Alabama Credit Union. At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. Our “Best Companies to Work for in Alabama” and “Best Credit Unions” designations say it best - our employees feel good about their lives.


The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care Agents are expected to provide friendly, professional, and accurate service to all members and credit union associates, primarily by telephone. This position is located within our call center in Tuscaloosa. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video.


If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you hate being on the phone with people who need you to assist with financial questions, if you can’t work in a fast-paced environment with multiple priorities and a high level of detail-orientation, this may not be the job for you. However, if you can maintain a calm demeanor and composure in high-pressure situations, if you have great computer skills, a willingness to continuously learn, and if you possess a high degree of self-motivation, this may be the perfect opportunity to feel good about your career!



Requirements:

Minimum qualifications include a high school diploma or equivalent, good computer skills (including the ability to use Microsoft Office products and web-based applications), strong ability to maintain an even tone and calm disposition (even when callers do not), the ability to describe and offer products and services to members that would enhance their lives, the ability to change focus efficiently in a fast-paced environment, and above all, a desire to help others in your community.

Other preferred qualifications are at least six months of experience as a teller, member service, or call center role in a credit union or bank environment.

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