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Member Care Agent Jobs (NOW HIRING)

Delta Community Credit Union

Member Care Agent

Atlanta, GA · On-site

$14.25 - $18.75/hr

The Member Care Agent provides quality assistance for all members using the telephone and secure email channels. The Member Care Agent serves as the member's integral contact for all financial ...

Spectris

Customer Care agent

$15.75 - $21.25/hr

Customer Care Agent As a customer care agent and valued member of our global customer care team, you will be the first point of contact for customers, delivering responsive, professional, and ...

Moses Factory Outlet

Customer Care Agent

Saint Albans, WV · On-site

$24 - $26/hr

Customer Care Agent Moses Auto Group is a growing auto dealer that empowers its employees to ... Connect new customers with appropriate Sales Consultant team member * Follow up with customers and ...

Spectris

Customer Care Agent

$15.75 - $21.25/hr

Customer Care Agent As a customer care agent and valued member of our global customer care team, you will be the first point of contact for customers, delivering responsive, professional, and ...

Moses Auto Group

Customer Care Agent

Saint Albans, WV · On-site

$24 - $26/hr

... Care Agent, you will be the first point of contact for Customers reaching out to our dealership ... Connect new Customers with appropriate Sales Consultant team member * Follow up with Customers and ...

Moses Auto Group

Customer Care Agent

Saint Albans, WV · On-site

$24 - $26/hr

... Care Agent, you will be the first point of contact for Customers reaching out to our dealership ... Connect new Customers with appropriate Sales Consultant team member * Follow up with Customers and ...

Moses Auto Group

Customer Care Agent

Saint Albans, WV · On-site

$24 - $26/hr

... Care Agent, you will be the first point of contact for Customers reaching out to our dealership ... Connect new Customers with appropriate Sales Consultant team member * Follow up with Customers and ...

NCD Agency LLC

Member Care Advisor - Bilingual

Mcallen, TX · On-site

$17.50 - $18.50/hr

Our continuous growth is a testament to our commitment to delivering outstanding agent and customer ... Builds trust with members across the healthcare life cycle and improves member retention. * Meets ...

iFIT

Technical Trainer, Member Care

Logan, UT · On-site

$28 - $37.25/hr

Deliver product and troubleshooting training to Member Care support agents, equipping them to ... agent populations globally and ensuring consistency of scripting and standards across all support ...

CWI

Title Customer Support Agent

Arizona City, AZ · On-site

$15.30 - $18.84/hr

Customer Care Agent Camping World is seeking a highly organized and detail-oriented Customer Care ... service-member status, genetic information, or any other basis protected by applicable federal ...

Seminole Tribe of Florida

Leasing Agent

Hollywood, FL · On-site

$15.25 - $18.25/hr

Leasing Agent Job Type: Full Time Department: Housing Location: HOLLYWOOD Posted: 07/01/2026 The ... The individual provides excellent member care balanced with the application of housing policy ...

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Member Care Agent information

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$10

$17

$25

How much do member care agent jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for member care agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are Member Care Agents?

Member Care Agents are customer service professionals who assist members of an organization or company with their inquiries, concerns, and service needs. They typically handle communication through phone, email, or chat, resolving issues, providing information, and ensuring a positive experience for members. Their role is crucial in maintaining customer satisfaction and loyalty, as they serve as the primary point of contact between the organization and its members. Member Care Agents may also process account updates, troubleshoot problems, and escalate complex cases to specialized teams.

What is the difference between Member Care Agent vs Customer Service Representative?

AspectMember Care AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, healthcare, insurance, or membership organizationsRetail, telecom, banking, and various service industries
Employer & Industry UsageHealth plans, insurance companies, membership organizationsBroad range of industries including retail, finance, and telecom
Search & Comparison IntentFocus on member support, healthcare or insurance contextGeneral customer support across industries

Member Care Agents primarily focus on supporting members within healthcare, insurance, or membership organizations, often handling sensitive information and specialized inquiries. Customer Service Representatives work across various industries, providing general support to customers. While both roles require similar credentials and involve customer interaction, Member Care Agents typically operate in more specialized environments related to health or membership services.

How does a Member Care Agent typically handle high-volume periods, and what support is provided during these times?

During peak periods, such as enrollment seasons or promotional campaigns, Member Care Agents often experience a significant increase in inquiries. To manage this, teams generally implement shift adjustments, provide additional training, and offer real-time support from supervisors or experienced agents. Collaboration with other departments, such as technical support or billing, is also common to resolve complex issues quickly. Employers usually ensure that agents have access to knowledge bases and escalation channels to maintain service quality and reduce stress during these busy times.

What are the key skills and qualifications needed to thrive as a Member Care Agent, and why are they important?

To thrive as a Member Care Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and ticketing tools is typically required. Excellent communication, patience, and active listening are essential soft skills that help build rapport with members. These skills ensure members receive timely, accurate support, fostering satisfaction and loyalty.
More about Member Care Agent jobs
What job categories do people searching Member Care Agent jobs look for? The top searched job categories for Member Care Agent jobs are:
Member Care Agent jobs near you
Infographic showing various Member Care Agent job openings in the United States as of June 2026, with employment types broken down into 61% Full Time, and 39% Part Time. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Member Care Agent

Member Care Agent

Delta Community Credit Union

Atlanta, GA • On-site

$14.25 - $18.75/hr

Other

Posted 15 days ago

Delta Community Credit Union rating

7.3

Company rating: 7.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Member Care Agent provides quality assistance for all members using the telephone and secure email channels. The Member Care Agent serves as the member's integral contact for all financial services including membership applications, new accounts, loans and all services associated with Delta Community products. The agent also uses listening skills to assess member needs and cross sells various products and services that will benefit the member including; checking accounts with check card, credit cards, deposit products and consumer loan products.  In addition to production and quality expectations, the agent is accountable for the development and enhancement of DCCU relationships by providing measurably superior customer service.  The successful candidate must be willing to work a full-time schedule with shifts that run from 7 am to 8 pm. The schedule may include the evenings, weekends, rotating Saturdays, work from home and some holidays.  

After training, new team members may be assigned to a shift that may be significantly different than the training schedule. The shift may include working every Saturday, as well as not having two consecutive days off until the next shift bid. New team members will remain on the post-training shift until the employee is eligible to bid on a shift they select from the available options. New team members are eligible to bid on a new shift following conclusion of new hire training and completion of three scorecards. New team members are often awarded shifts with later start times until they are able to hold different shifts based on performance.
Practices safety conscious behaviors in all operational processes and procedures.
Essential Functions:
Excellent listening skills and attention to detail. 
Deliver high quality of service by using superior listening skills, empathy, confidence and professionalism to ensure Member Satisfaction. 
Understand and adhere to company verification policies and procedures.
Utilize online support tools to research data, maintain accurate notes to resolve members' issues effectively.
Maintain a positive outlook and professional behavior at all times.
Access multiple platforms and/or interact with various departments to research and resolve members questions.
Respond to inquiries on member accounts which may include balance inquiries, transfers, payment processing, open additional accounts for existing memberships, referrals and cross sell products, etc.
Respond to secure mail, as assigned.
Assist a high volume of members per day via incoming delivery channels. 
Efficiently transition from one call to the next.
Production and quality expectations to include average talk time, hold time, after call work, quality assurance and schedule adherence. 
Log in and out of systems in a timely manner, ensuring accurate time tracking.
Maintain proficiency in deposits, loan, and other ancillary products.
Strong verbal skills.
Update job knowledge by studying new product descriptions; participating in educational opportunities.
Other
This description reflects management's assignment of essential functions, it does not prescribe
or restrict the tasks that may be assigned.
This job description is subject to change at any time.

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