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Member Care Agent Jobs (NOW HIRING)

ENERGY OGRE LLC

Member Care Agent (Call Center)

Houston, TX · On-site

$14.25 - $18.75/hr

As a Member Care Agent in our call center, you'll be the first point of contact for new members, helping them transition smoothly while addressing their questions and concerns with expertise and care.

Jushi USA

Customer Care Agent

Scranton, PA · On-site

$15.25 - $20.50/hr

Customer Care Agent Want to make a meaningful difference in people's lives while earning a ... Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons ...

Jushi

Customer Care Agent

Scranton, PA

$15.25 - $20.50/hr

As the Customer Care Agent, your mission is to deliver exceptional customer service and patient ... Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons ...

Jushi

Customer Care Agent

Scranton, PA · On-site

$15.25 - $20.50/hr

As the Customer Care Agent, your mission is to deliver exceptional customer service and patient ... Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons ...

Jushi

Customer Care Agent

Scranton, PA · On-site

$15.25 - $20.50/hr

As the Customer Care Agent, your mission is to deliver exceptional customer service and patient ... Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons ...

Varsity Spirit

Customer Care Agent

Memphis, TN · On-site

$13.75 - $18.50/hr

Varsity Spirit Customer Care Agent VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN ... Access to Financial Coaching and member-owned Credit Union * St. Jude Partnership & Volunteer ...

Boyne Resorts

Contact Center Customer Care Agent

Newry, ME · On-site

$17 - $19/hr

Overview A Customer Care Agent is outgoing and friendly in nature and have the ability to interact ... Team Member Perks include: * Free Ski Pass and access to other Boyne Resorts * Resort discounts on ...

Moses Auto Group

Customer Care Agent

Saint Albans, WV · On-site

$24 - $26/hr

... Care Agent, you will be the first point of contact for Customers reaching out to our dealership ... Connect new Customers with appropriate Sales Consultant team member * Follow up with Customers and ...

Moses Auto Group

Customer Care Agent

Saint Albans, WV · On-site

$24 - $26/hr

... Care Agent, you will be the first point of contact for Customers reaching out to our dealership ... Connect new Customers with appropriate Sales Consultant team member * Follow up with Customers and ...

Moses Auto Group

Customer Care Agent

Saint Albans, WV · On-site

$24 - $26/hr

... Care Agent, you will be the first point of contact for Customers reaching out to our dealership ... Connect new Customers with appropriate Sales Consultant team member * Follow up with Customers and ...

Moses Auto Group

Customer Care Agent

Saint Albans, WV · On-site

$24 - $26/hr

... Care Agent, you will be the first point of contact for Customers reaching out to our dealership ... Connect new Customers with appropriate Sales Consultant team member * Follow up with Customers and ...

Varsity Brands

Customer Care Agent

Memphis, TN · On-site

$15 - $20.25/hr

... Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced ... Access to Financial Coaching and member-owned Credit Union * St. Jude Partnership & Volunteer ...

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Member Care Agent information

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How much do member care agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for member care agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a member care agent?

Member Care Agents are customer service professionals who assist members of an organization or company with their inquiries, concerns, and service needs. They typically handle communication through phone, email, or chat, resolving issues, providing information, and ensuring a positive experience for members. Their role is crucial in maintaining customer satisfaction and loyalty, as they serve as the primary point of contact between the organization and its members. Member Care Agents may also process account updates, troubleshoot problems, and escalate complex cases to specialized teams.

How does a member care agent typically handle high-volume periods, and what support is provided during these times?

During peak periods, such as enrollment seasons or promotional campaigns, Member Care Agents often experience a significant increase in inquiries. To manage this, teams generally implement shift adjustments, provide additional training, and offer real-time support from supervisors or experienced agents. Collaboration with other departments, such as technical support or billing, is also common to resolve complex issues quickly. Employers usually ensure that agents have access to knowledge bases and escalation channels to maintain service quality and reduce stress during these busy times.

What are the key skills and qualifications needed to thrive as a member care agent, and why are they important?

To thrive as a Member Care Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and ticketing tools is typically required. Excellent communication, patience, and active listening are essential soft skills that help build rapport with members. These skills ensure members receive timely, accurate support, fostering satisfaction and loyalty.

What is the difference between Member Care Agent vs Customer Service Representative?

AspectMember Care AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, healthcare, insurance, or membership organizationsRetail, telecom, banking, and various service industries
Employer & Industry UsageHealth plans, insurance companies, membership organizationsBroad range of industries including retail, finance, and telecom
Search & Comparison IntentFocus on member support, healthcare or insurance contextGeneral customer support across industries

Member Care Agents primarily focus on supporting members within healthcare, insurance, or membership organizations, often handling sensitive information and specialized inquiries. Customer Service Representatives work across various industries, providing general support to customers. While both roles require similar credentials and involve customer interaction, Member Care Agents typically operate in more specialized environments related to health or membership services.

More about Member Care Agent jobs

What are popular job titles related to Member Care Agent jobs?

For Member Care Agent jobs, the most frequently searched job titles are:

Member Care Agent jobs near you
Infographic showing various Member Care Agent job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Member Care Agent (Call Center)

Houston, TX • On-site

ENERGY OGRE LLC
Personal Services • 1 - 10 employees
Learn more about ENERGY OGRE LLCexternal

$14.25 - $18.75/hr

Full-time

Re-posted 18 days ago

Job description

At Energy Ogre, our Member Care Agents play a vital role in guiding new members through their onboarding journey, ensuring they understand and experience the full value of our service from day one. As a Member Care Agent in our call center, you’ll be the first point of contact for new members, helping them transition smoothly while addressing their questions and concerns with expertise and care. This position is in-office at our Houston, TX headquarters and reports to the New Member Care Lead.

Essential Duties and Responsibilities

  • Provide exceptional customer service that reflects Energy Ogre’s commitment to excellence.
  • Communicate the value of our service to potential customers.
  • Address inquiries and concerns with professionalism, expertise, and efficiency.
  • Work collaboratively across departments to resolve member issues, striving for one-call resolutions.
  • Assist members via phone, chat, and email, ensuring a seamless and consistent experience.
  • Craft clear, professional, and accurate responses to inbound email inquiries.
  • Handle incoming calls and proactively assist members with their questions and concerns.
  • Ensure availability to respond to member inquiries promptly and meet departmental SLAs.
  • Wrap up account details within 60 seconds after each call for efficiency.
  • Take ownership of pending account issues, ensuring timely resolution.
  • Clear member email queues by the end of each day.
  • Complete task-related projects and assignments within designated SLA timelines.
  • Collaborate with teammates to address account-related issues and ensure timely resolutions.
  • Follow departmental procedures to maintain service quality and minimize unattended calls.
  • Provide feedback and suggestions to improve team workflows and enhance the member experience.

Note:

This job description provides a general overview of the position. Additional responsibilities and tasks may arise to support Energy Ogre's mission and member satisfaction goals.

Additional Information About The Position:

This position requires working onsite five days a week.

Visa sponsorship is not available for this position.

Qualifications

  • Customer service experience (or related field) with a strong passion for helping people.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple communication channels (phone, chat, email) efficiently.
  • Strong organizational skills with keen attention to detail.
  • Problem-solving mindset focused on achieving one-call resolutions.
  • Proven ability to collaborate in a team environment.
  • Proficiency in meeting SLAs and managing time effectively.
  • Eagerness to learn and adapt to evolving processes.

Education & Experience

  • High School Diploma or equivalent. 
  • Previous experience in customer service, or a related field. 
  • Proficiency in computer applications, including Microsoft Office (Word, Excel) and G-Suite. 

Apply