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Member Care Agent Jobs (NOW HIRING)

Varsitybrands

Customer Care Agent

Memphis, TN · On-site

$15 - $20.25/hr

... Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced ... Access to Financial Coaching and member-owned Credit Union * St. Jude Partnership & Volunteer ...

Varsity Brands

Customer Care Agent

Memphis, TN · On-site

$13.75 - $18.50/hr

... Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced ... Access to Financial Coaching and member-owned Credit Union * St. Jude Partnership & Volunteer ...

Varsitybrands

Customer Care Agent

Memphis, TN · On-site

$15 - $20.25/hr

... Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced ... Access to Financial Coaching and member-owned Credit Union * St. Jude Partnership & Volunteer ...

Varsity Brands

Customer Care Agent

Memphis, TN · On-site

$15 - $20.25/hr

... Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced ... Access to Financial Coaching and member-owned Credit Union * St. Jude Partnership & Volunteer ...

CWI

Title Customer Support Agent

Arizona City, AZ · On-site

$15.68 - $18.87/hr

Customer Care Agent Camping World is seeking a highly organized and detail-oriented Customer Care ... service-member status, genetic information, or any other basis protected by applicable federal ...

Integrity Marketing Group

Licensed Healthcare Agent

$19/hr

Licensed Health Insurance Agent Join the Connexion Point Team! Connexion Point is looking for ... Seasonal incentive opportunity of $500-$1,000 tied to quality, retention, and member engagement

Integrity Marketing Group

Licensed Healthcare Agent

$19/hr

Licensed Health Insurance Agent Join the Connexion Point Team! Connexion Point is looking for ... Seasonal incentive opportunity of $500-$1,000 tied to quality, retention, and member engagement

Integritymarketing

Licensed Healthcare Agent

$19/hr

Licensed Health Insurance Agent Join the Connexion Point Team! Connexion Point is looking for ... Seasonal incentiveopportunityof $500-$1,000 tied to quality, retention, and member engagement

Integritymarketing

Licensed Healthcare Agent

$19/hr

Licensed Health Insurance Agent Join the Connexion Point Team! Connexion Point is looking for ... Seasonal incentiveopportunityof $500-$1,000 tied to quality, retention, and member engagement

Integritymarketing

Licensed Healthcare Agent

$19/hr

Licensed Health Insurance Agent Join the Connexion Point Team! Connexion Point is looking for ... Seasonal incentiveopportunityof $500-$1,000 tied to quality, retention, and member engagement

Integritymarketing

Licensed Healthcare Agent

$19/hr

Licensed Health Insurance Agent Join the Connexion Point Team! Connexion Point is looking for ... Seasonal incentiveopportunityof $500-$1,000 tied to quality, retention, and member engagement

Integritymarketing

Licensed Healthcare Agent

$19/hr

Licensed Health Insurance Agent Join the Connexion Point Team! Connexion Point is looking for ... Seasonal incentiveopportunityof $500-$1,000 tied to quality, retention, and member engagement

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Member Care Agent information

See salary details

$10

$17

$25

How much do member care agent jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for member care agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a member care agent?

Member Care Agents are customer service professionals who assist members of an organization or company with their inquiries, concerns, and service needs. They typically handle communication through phone, email, or chat, resolving issues, providing information, and ensuring a positive experience for members. Their role is crucial in maintaining customer satisfaction and loyalty, as they serve as the primary point of contact between the organization and its members. Member Care Agents may also process account updates, troubleshoot problems, and escalate complex cases to specialized teams.

How does a member care agent typically handle high-volume periods, and what support is provided during these times?

During peak periods, such as enrollment seasons or promotional campaigns, Member Care Agents often experience a significant increase in inquiries. To manage this, teams generally implement shift adjustments, provide additional training, and offer real-time support from supervisors or experienced agents. Collaboration with other departments, such as technical support or billing, is also common to resolve complex issues quickly. Employers usually ensure that agents have access to knowledge bases and escalation channels to maintain service quality and reduce stress during these busy times.

What are the key skills and qualifications needed to thrive as a member care agent, and why are they important?

To thrive as a Member Care Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and ticketing tools is typically required. Excellent communication, patience, and active listening are essential soft skills that help build rapport with members. These skills ensure members receive timely, accurate support, fostering satisfaction and loyalty.

What is the difference between Member Care Agent vs Customer Service Representative?

AspectMember Care AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, healthcare, insurance, or membership organizationsRetail, telecom, banking, and various service industries
Employer & Industry UsageHealth plans, insurance companies, membership organizationsBroad range of industries including retail, finance, and telecom
Search & Comparison IntentFocus on member support, healthcare or insurance contextGeneral customer support across industries

Member Care Agents primarily focus on supporting members within healthcare, insurance, or membership organizations, often handling sensitive information and specialized inquiries. Customer Service Representatives work across various industries, providing general support to customers. While both roles require similar credentials and involve customer interaction, Member Care Agents typically operate in more specialized environments related to health or membership services.

More about Member Care Agent jobs

What are popular job titles related to Member Care Agent jobs?

For Member Care Agent jobs, the most frequently searched job titles are:

Member Care Agent jobs near you
Infographic showing various Member Care Agent job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Customer Care Agent

Memphis, TN • On-site

Varsitybrands
See more jobs at Varsitybrandsexternal

$15 - $20.25/hr

Full-time

Medical, Life, Retirement

Re-posted yesterday

Job description

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been - and remain - steadfastly committed to doing our part to create a safe and positive environment for our participants' physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

WORK TYPE:Onsite - Monday through Friday
LOCATION DETAILS:Memphis, Tennessee Headquarters - 711 N Front Street
WORK HOURS:8 am - 5 pm CST
HOW YOU WILL MAKE AN IMPACT
AVarsity SpiritCustomer Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced environment.
WHAT YOU WILL DO
  • Process customer calls with an EPIC APPROACH: Etiquette at all times, Proper procedure, Initiates problem solving, and Closure/ follow up, depending on the nature of the call.
  • Utilize team approach throughout conversation referencingco-working agents, sales force, and other departments, to ensure customer needs are met regarding our product and services we offer to our customer base.
  • Mail out catalogs and swatches daily.
  • Answer customer service emails
  • Special project involvement.
  • Proficient keyboarding skill.
  • Ability to multitask in a high pace environment.
  • Cross training with accounting and sales support.
  • Reception coverage
QUALIFICATIONS
Knowledge/Skills/Abilities:
  • Maintain a positive, encouraging attitude at all times.
  • Excellent verbal and written communication.
  • Task-oriented and self-motivated
  • Systems/Applications:
    • Contact Center Management (phone system)
    • Salesforce (CRM)
    • OMS (Order Management System)
    • AS400
    • JDEdwards
    • Microsoft Office (Excel, Word, etc.)
EDUCATION/EXPERIENCE:
  • Associates Degree in Public Relations, Marketing, or English or equivalent
  • Prior experience demonstrating success in a Customer Service oriented position.
PHYSICAL REQUIREMENTS:
Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis.
The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-KS1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

OUR VALUES

Service -We lead with heart. We champion community.

Passion -We love what we do. It fuels our purpose.

Integrity -We do what we promise. We own our actions and decisions.

Respect -We earn it by giving it. Because everyone deserves it.

Innovation -We never stop striving to be better. For ourselves and our community.

Transparency -We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

  • Comprehensive Health Care Benefits
  • HSA Employer Contribution/ FSA Opportunities
  • Wellbeing Program
  • 401(k) plan with company matching
  • Company paid Life, AD&D, and Short-Term Disability
  • Generous My Time Off & Paid Holidays
  • Varsity Brands Ownership Program
  • Employee Resource Groups
  • Access to Financial Coaching and member-owned Credit Union
  • St. Jude Partnership & Volunteer Opportunities
  • Employee Perks including discounts on personal apparel and equipment!

Eligibility: Eligibility for company-sponsored benefits is determined by scheduled work hours, and the terms of the applicable benefit plans. Benefit offerings and eligibility requirements may vary by position and are subject to change in accordance with plan documents and applicable law.

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.

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