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Member Care Agent Jobs (NOW HIRING)

Connexion Point

Licensed Healthcare Agent

$20/hr

Seasonal incentive opportunity of $500-$1,000 tied to quality, retention, and member engagement ... We help consumers make informed healthcare choices by connecting the healthcare industry to their ...

Careington

Part Time Customer Care Agent

Frisco, TX

$18.25/hr

An established leader, we have been a trailblazer in the field of discount health care since 1979 ... the member. In response to a growing demand for our products and services in recent years, our ...

Texas Dow Employees Credit Union

Works in conjunction with the Member Care (call center) and Branch Services to monitor the flow of ... Monitor incoming calls, agent availability, and workload distribution in real-time, including ...

MedStar Health

CTO Lead Care Manager RN

Baltimore, MD · On-site

About the Job General Summary of Position The RN CTO Lead Care Manager serves as a member of the ... In collaboration with the interdisciplinary care team acts as primary care team agent for the ...

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Member Care Agent information

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$10

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How much do member care agent jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for member care agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are Member Care Agents?

Member Care Agents are customer service professionals who assist members of an organization or company with their inquiries, concerns, and service needs. They typically handle communication through phone, email, or chat, resolving issues, providing information, and ensuring a positive experience for members. Their role is crucial in maintaining customer satisfaction and loyalty, as they serve as the primary point of contact between the organization and its members. Member Care Agents may also process account updates, troubleshoot problems, and escalate complex cases to specialized teams.

What is the difference between Member Care Agent vs Customer Service Representative?

AspectMember Care AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, healthcare, insurance, or membership organizationsRetail, telecom, banking, and various service industries
Employer & Industry UsageHealth plans, insurance companies, membership organizationsBroad range of industries including retail, finance, and telecom
Search & Comparison IntentFocus on member support, healthcare or insurance contextGeneral customer support across industries

Member Care Agents primarily focus on supporting members within healthcare, insurance, or membership organizations, often handling sensitive information and specialized inquiries. Customer Service Representatives work across various industries, providing general support to customers. While both roles require similar credentials and involve customer interaction, Member Care Agents typically operate in more specialized environments related to health or membership services.

How does a Member Care Agent typically handle high-volume periods, and what support is provided during these times?

During peak periods, such as enrollment seasons or promotional campaigns, Member Care Agents often experience a significant increase in inquiries. To manage this, teams generally implement shift adjustments, provide additional training, and offer real-time support from supervisors or experienced agents. Collaboration with other departments, such as technical support or billing, is also common to resolve complex issues quickly. Employers usually ensure that agents have access to knowledge bases and escalation channels to maintain service quality and reduce stress during these busy times.

What are the key skills and qualifications needed to thrive as a Member Care Agent, and why are they important?

To thrive as a Member Care Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and ticketing tools is typically required. Excellent communication, patience, and active listening are essential soft skills that help build rapport with members. These skills ensure members receive timely, accurate support, fostering satisfaction and loyalty.
More about Member Care Agent jobs
What job categories do people searching Member Care Agent jobs look for? The top searched job categories for Member Care Agent jobs are:
Member Care Agent jobs near you
Infographic showing various Member Care Agent job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 50% Full Time, 44% Part Time, and 3% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Title Customer Support Agent

Title Customer Support Agent

Camping World Holdings

Arizona City, AZ

$41K - $45K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Camping World rating

5.6

Company rating: 5.6 out of 10

Based on 173 frontline employees who took The Breakroom Quiz

472nd of 713 rated retailers

Job description

Customer Care Agent

Camping World is seeking a highly organized and detail-oriented Customer Care Agent to join our growing Acquisition Operations Team. This role plays a vital part in ensuring the accuracy and efficiency of our RV acquisition process by managing customer documentation, title workflows, and internal system updates. The ideal candidate combines administrative precision with strong communication skills and a commitment to providing outstanding customer support.

As part of the largest RV retailer in the nation, you'll be joining a team dedicated to excellence, innovation, and customer satisfaction. The Customer Care Team is a critical link between the customer and our dealership network—ensuring every acquisition is processed efficiently, accurately, and with care. You'll have the opportunity to grow within a supportive environment that values initiative, accountability, and collaboration.

What You'll Do

  • Support the acquisition process by managing documentation from initial customer contact through contract completion and funding.
  • Receive, scan, and upload contracts, titles, and supporting documents into internal systems (Salesforce, HappyFox, and related platforms).
  • Coordinate with internal teams (Accounting, Titles, Funding, and Dealership) to ensure each deal progresses accurately and on schedule.
  • Provide exceptional customer service to sellers by communicating status updates, clarifying paperwork requirements, and ensuring a smooth selling experience.
  • Assist management with administrative tasks, reporting, and special projects to enhance departmental efficiency.
  • Maintain compliance with company standards and regulatory documentation practices.

What You'll Need for the Role

  • Strong knowledge of Microsoft Office applications (Outlook, Word, Excel).
  • Exceptional attention to detail and organizational skills.
  • Proven ability to manage multiple priorities in a fast-paced, high-volume environment.
  • Excellent written and verbal communication skills.
  • Ability to handle confidential information with professionalism and discretion.
  • Strong interpersonal skills and the ability to collaborate across multiple departments.
  • Knowledge of title and registration procedures (automotive or RV industry preferred).

Compensation

This position offers a base hourly rate with the potential for performance-based incentives. Compensation is determined by experience, skill set, and organizational needs. A reasonable estimate of the current range is provided below: $41,600- $45,760

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It's not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

Pay Range:

$15.30-$18.84 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

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