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Member Care Agent Jobs (NOW HIRING)

Everise

Licensed Health Insurance Agent

As a member of the Everise family, you will be part of a global experience company that believes in ... As a licensed healthcare agent, you will educate and assist customers in selecting the right ...

Everise

Licensed Health Insurance Agent

As a member of the Everise family, you will be part of a global experience company that believes in ... As a licensed healthcare agent, you will educate and assist customers in selecting the right ...

Everise

Licensed Health Insurance Agent

As a member of the Everise family, you will be part of a global experience company that believes in ... As a licensed healthcare agent, you will educate and assist customers in selecting the right ...

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Member Care Agent information

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$10

$17

$25

How much do member care agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for member care agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a member care agent?

Member Care Agents are customer service professionals who assist members of an organization or company with their inquiries, concerns, and service needs. They typically handle communication through phone, email, or chat, resolving issues, providing information, and ensuring a positive experience for members. Their role is crucial in maintaining customer satisfaction and loyalty, as they serve as the primary point of contact between the organization and its members. Member Care Agents may also process account updates, troubleshoot problems, and escalate complex cases to specialized teams.

How does a member care agent typically handle high-volume periods, and what support is provided during these times?

During peak periods, such as enrollment seasons or promotional campaigns, Member Care Agents often experience a significant increase in inquiries. To manage this, teams generally implement shift adjustments, provide additional training, and offer real-time support from supervisors or experienced agents. Collaboration with other departments, such as technical support or billing, is also common to resolve complex issues quickly. Employers usually ensure that agents have access to knowledge bases and escalation channels to maintain service quality and reduce stress during these busy times.

What are the key skills and qualifications needed to thrive as a member care agent, and why are they important?

To thrive as a Member Care Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and ticketing tools is typically required. Excellent communication, patience, and active listening are essential soft skills that help build rapport with members. These skills ensure members receive timely, accurate support, fostering satisfaction and loyalty.

What is the difference between Member Care Agent vs Customer Service Representative?

AspectMember Care AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, healthcare, insurance, or membership organizationsRetail, telecom, banking, and various service industries
Employer & Industry UsageHealth plans, insurance companies, membership organizationsBroad range of industries including retail, finance, and telecom
Search & Comparison IntentFocus on member support, healthcare or insurance contextGeneral customer support across industries

Member Care Agents primarily focus on supporting members within healthcare, insurance, or membership organizations, often handling sensitive information and specialized inquiries. Customer Service Representatives work across various industries, providing general support to customers. While both roles require similar credentials and involve customer interaction, Member Care Agents typically operate in more specialized environments related to health or membership services.

More about Member Care Agent jobs

What are popular job titles related to Member Care Agent jobs?

For Member Care Agent jobs, the most frequently searched job titles are:

Member Care Agent jobs near you
Infographic showing various Member Care Agent job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Customer Care Agent

Arizona City, AZ • On-site

Camping World Holdings, Inc.
Retail • 10K+ employees
Learn more about Camping World Holdings, Inc.external

$15.75 - $18.87/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Camping World rating

5.7

Company rating: 5.7 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

Job description

Camping World is seeking an Acquisition Business Admin for our growing team. The Acquisition Business Admin will help support the dealership with sales paperwork, inventory management and other tasks.
What You'll Do

  • Maintain Dealership inventory through stocking in pre-owned inventory
  • Receive, scan, and maintain documents in our database system.
  • Oversee title and registration work processes and procedures including MSOs, POAs and other documentation
  • Assist the management team in running an efficient, organized department
  • Maintain high standards of accuracy and assure compliance with company and other applicable policies and procedures
  • Provide excellent customer service and customer relations
What You'll Need to Have for the Role
  • Excellent knowledge of a variety of computer software applications in maintaining calendars, word processing, spreadsheets (MS Outlook, Word, and Excel).
  • Knowledge of RV dealership accounting systems (IDS)
  • Strong attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines
  • Ability to handle sensitive and confidential information and situations
  • Strong written and verbal communication skills
  • Ability to interact and communicate with individuals at all levels of the organization
  • Knowledge of office administrative procedures and knowledge of use and operation of standard office equipment
  • Ability to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands
  • May hold up to 25 lbs.

General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It's not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.
Pay Range:
$15.75-$18.87 Hourly
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

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